96% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
No company information
Latest Reviews
23rd May 2024
reviewed by 'Michael'
27th Mar 2024
reviewed by 'John'
19th Jan 2024
reviewed by 'Simon Neale'
5th Dec 2023
reviewed by 'P Williams'
31st Oct 2023
reviewed by 'Alison'
Opening Hours
Address
Chase Buchanan
20 Red Lion Street
Richmond
Surrey
TW9 1RW
020 8948 1331
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 100% | £275,000 | £6,000,000 |
| Lettings | 100% | 93% | £1,350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 8 | 1 | 50 | 1 | 39 | 0 | 3 | 1 |
Areas covered
- TW9
- TW8
- TW10
- SW14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Apr 30,2018
Apr 30,2018
0
people found
this helpful
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Dawn was my main point of contact for our purchase in Richmond this year, She was professional & respectful at all times and made what was quite a challenging process easily navigable with her attention to detail and attentiveness.
We could not have wished for a ...
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Comment on agent fees
not applicable in my case
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May 30, 2018
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Thanks for posting your comments, your praise for the service you received from Dawn is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are.
Thank you, Chase Buchanan ...
Mar 12,2018
Mar 12,2018
0
people found
this helpful
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Dawn and Danny at the Richmond office were really great from start to finish.
Whilst marketing our property, they understood our situation well and listened to us, to act accordingly to help us achieve the result we wanted.
Once they had secured our buyers, they ...
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Comment on agent fees
Acceptable
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Mar 13, 2018
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(1)
Hi Laura,
Many thanks for your kind review and such positive comments for both Dawn and Danny. We are really pleased they were able to make your sale a quick and smooth process and that you would recommend them. If you need their help again in the future, please get in touch.
Warm regards,
Chase Buchanan ...
Jan 17,2018
Jan 17,2018
0
people found
this helpful
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Chase Buchanan would appear to be a very efficient agent but what if things go terribly wrong?
I rented a cottage in Richmond from Chase Buchanan a few months a go.
On the day of check in I met with both my landlord and the ...
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Comment on agent fees
Bad
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Jan 26, 2018
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(2)
Dear Holly, you have misunderstood.
The day I checked in Before I got the keys to the garden door and whilst the landlord and Renee from Chase Buchanan were in the kitchen I pushed on the doors which were locked with all the bolts and they sprung open. At this point the landlord said casually this was a bit of a security risk" at which point both agent and myself looked at each other surprisingly. For this reason I believed that you as a reputable agent should have taken more control in the m ...
Jan 03,2018
Jan 03,2018
0
people found
this helpful
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Great people to work with. The team was very helpful in facilitating the transaction and providing good recommendations. They made what could have been very painful experience into a pleasant and efficient one....
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Jan 27, 2018
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Dear Andrew,
Thanks for posting your review, glad to hear that Dawn & Danny were so helpful and efficient with your purchase, we hope you are enjoying your new home and would love to help again in the future if possible.
Kind regards,
Chase Buchanan ...
Jan 03,2018
Jan 03,2018
0
people found
this helpful
this helpful
Dawn and Danny sold our 1970s flat at a very good price in a difficult market. It took a while because of various peculiarities of the property and the market, but they never lost patience or enthusiasm. Their communication with us was excellent at all ...
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Comment on agent fees
Fees were very competitive and fair.
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Jan 27, 2018
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Hi Henry,
Thanks for posting your comments, your praise for the service you received from both Danny & Dawn is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are.
Thank you,
Chase Buchanan ...
Jun 22,2017
Jun 22,2017
0
people found
this helpful
this helpful
Renee Acton was a geat help to us in finding the right rental apartment in the area of Brentford-London. The challeges Renee was facing 1) communication with us (living in South Korea), covering an 8 hours time difference between UK and SK), 2) finding a rental apt. which ...
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Comment on agent fees
na
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Jun 22, 2017
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(1)
Hi Boudy,
We are very pleased to hear that you found Renee and Holly so helpful and that they found you the perfect new home. We hope you will be very happy there and if you need our services again, we would be delighted to see you. ...
May 23,2017
May 23,2017
0
people found
this helpful
this helpful
Dawn was great. Super helpful and responsive. No matter what you ask, she always gets you an answer quick. Sale of the property went through as smoothly as possibly with Dawn's help....
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May 23, 2017
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Dear Mark, thank you for your kind words. We couldn't agree more! Dawn is a great asset to our team and always puts 100% effort into all she does. Thanks again, we hope to help you again in the future! ...
May 20,2017
May 20,2017
1
people found
this helpful
this helpful
Chase Buchanan has provided excellent advice and service culminating in the successful sale of three flats in 2016/2017.
Dawn is a very good negotiator, keeping everyone informed during sales process, ensuring a successful outcome for both purchaser and vendor, and pursuing details to be finalised.
The ...
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Comment on agent fees
Competitive
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May 22, 2017
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Thank you for submitting this wonderful review regarding our Richmond Office. We pride ourselves on customer service and always try our best to help make the process' of moving home that little bit easier so your words were great to read on a Monday morning! Thank you! ...
May 03,2017
May 03,2017
0
people found
this helpful
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We had a great experience buying a property from Dawn at Chase Buchanan. She helped us move the process along at every stage. In fact, I don't think we would have completed without Dawn's help....
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N/A
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May 03, 2017
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Hi Mr Howard,
We are delighted Dawn helped you buy a property and that you felt she was great. Thank you so much for taking the time out to tell us your thoughts on the help Dawn provided.
We hope to help you again in the future. ...
Apr 27,2017
Apr 27,2017
0
people found
this helpful
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Chase Buchanan's Danny Hicks and Dawn Platt represent the absolute peak of professionalism and diligence in a business sector which all too often, and for very good reason, suffers from bad PR. Their communication skills, their spot-on analysis of the housing market, and their continuing ...
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Comment on agent fees
Fees very reasonable.
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May 02, 2017
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Hi Paul,
Thank you so much for taking the time out to let us know about the wonderful work done by Danny and Dawn. We are very proud of them and pleased they impressed. ...
Apr 27,2017
Apr 27,2017
0
people found
this helpful
this helpful
it was a pleasure to deal with Dawn and Danny at Richmond. Both were extremely helpful, knowledgeable and pro-active in dealing with, ourselves and our buyers. They also assisted willingly in pushing other (not so good) agents within the property chain. I recommend them highly...
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Comment on agent fees
Fees are very reasonable fair, and well earned!
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Apr 27, 2017
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Dear Mrs Bowen,
Thank you very much for your testimonial -we are pleased we could make your experience much more pleasurable.
We really appreciate you taking the time out to tell us about the positive experience you have had with Danny and Dawn. ...
Apr 27,2017
Apr 27,2017
0
people found
this helpful
this helpful
Danny and Dawn are the most helpful and reliable agents I have come across during what has been a difficult selling process...
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Apr 27, 2017
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Hi Mike,
Thank you so much for taking the time out to review Danny and Dawn - we really appreciate it and are pleased they impressed you! ...
Apr 16,2017
Apr 16,2017
1
people found
this helpful
this helpful
Dawn Platt was absolutely fantastic from start to finish and truly went above and beyond throughout the entire process. She's highly competent, reliable, knowledgable and would always respond to all correspondence imminently. If it wasn't for her I wouldn't have got the property I purchased, ...
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Apr 18, 2017
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Thank you so much for your feedback, Mr Callister! We are so grateful you took the time out to submit a review. ...
Feb 23,2017
Feb 23,2017
0
people found
this helpful
this helpful
We had a great house hunting experience with Renee. Renee clearly understood our requirements and provided us with suitable (and great) options. We have already recommended Chase Buchanan and Renee to our friends....
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Feb 22,2017
Feb 22,2017
0
people found
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Friendly, professional, hard working and efficient. Excellent at providing feed back from viewings. Kept us in touch regularly to make sure we were up to date with details of the sale. Ensured that buyers kept to agreed timescale....
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Comment on agent fees
Fees were fair
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Feb 22,2017
Feb 22,2017
0
people found
this helpful
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I got in touch with the Richmond branch during the week end asking for an early viewing on Tuesday morning. Renee contacted me first thing on Monday morning and our initial exchange was very nice. I was impressed with her efficiency and professionalism. I work ...
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Dec 08,2016
Dec 08,2016
1
people found
this helpful
this helpful
From the moment I viewed the house I fell in love with, to today's thrilling exchange, Dawn has been patient, knowledgeable, diligent, kind, funny and a pleasure to deal with. She so kindly showed my entire family round, returned with us to measure up, and ...
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Dec 09, 2016
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Thank you Holly for your kind words, it's great to hear such positive feedback on Dawn & Danny. I hope you enjoy your house for many years to come, you know where we are when you need us, Thanks again, Michael Peacock, Director, ...
Dec 01,2016
Dec 01,2016
1
people found
this helpful
this helpful
Dawn headed a team for our purchase close to the stamp duty rise. Through hers and the Chase team's tireless coordination and efforts we managed to get this completed on the day of the deadline despite obstructions from the surveyors and our own mortgage provider.
...
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Dec 08, 2016
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Thank you for your positive comments, we are very pleased to hear that you found Dawn so impressive and that she helped you through your purchase so successfully. We are very proud of our sales and lettings team at Richmond and delighted that they could help you. ...
Oct 13,2016
Oct 13,2016
0
people found
this helpful
this helpful
I was very happy with the service I received when selling a flat in Kingston. I found the agent, Danny Hicks, to be extremely helpful throughout the process and was particularly impressed by the level of communication I received. I was always kept informed of ...
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Comment on agent fees
Competitive
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Oct 10,2016
Oct 10,2016
0
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Extremely professional, super responsive, all in all great. The initial viewing was very good and put lots of effort in to explain all of the features of the property....
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Danny
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Daniel
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Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 24/07/2023, 3:33 PM by Danny HicksComplaints Procedure
No procedure set.
Last updated at 2:33 PM 24/07/2023 by Danny Hicks
Best Estate Agent in Richmond 
