100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
92% lettings fee satisfaction
£When we opened our Hampton Hill office back in 1998, it was partly because this was an area many of our Twickenham clients were moving to and it seemed a natural progression for us as an office network. The area is a little more affordable than Twickenham & St Margarets, so we ...
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£When we opened our Hampton Hill office back in 1998, it was partly because this was an area many of our Twickenham clients were moving to and it seemed a natural progression for us as an office network. The area is a little more affordable than Twickenham & St Margarets, so we see great benefits from having the local offices and working together. Fantastic schooling, the open spaces of Bushy Park and a friendly high street with a diverse selection of independent shops, make for a great family area and that£s why so many of our staff live here too.£
John Sawyer, Sales Manager
[email protected]
Lucy Foster, Lettings Manager
[email protected]
John Sawyer, Sales Manager
[email protected]
Lucy Foster, Lettings Manager
[email protected]
Latest Reviews
28th Feb 2023
reviewed by 'A M'
28th Feb 2022
reviewed by 'Melissa'
11th Aug 2020
reviewed by 'Paula'
25th Feb 2020
reviewed by 'Michael'
9th Feb 2020
reviewed by 'Angharad'
6th Feb 2020
reviewed by 'Giovanni'
Opening Hours
Address
Chase Buchanan
101 High Street
Hampton Hill
Middlesex
TW12 1NJ
020 8941 7576
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £155,000 | £985,000 |
| Lettings | 100% | 92% | £750 | £3,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 0 | 38 | 3 | 19 | 1 | 6 | 1 | 0 | 0 |
Areas covered
- TW12
- TW11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Jun 04,2018
Jun 04,2018
0
people found
this helpful
this helpful
Have to say, Lianne and her team are first-class. The service is friendly and efficient, and they provide you with regular feedback which allows a Landlord, if necessary, to be proactive. I really can't rate them highly enough....
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Comment on agent fees
Without a doubt, as a professional Landlord the service they offer is invaluable.
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Jun 04, 2018
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Thank you so much for your kind words and if there is anything else we can do, as always just let us know.
Thanks again,
Lianne Gregory ...
Apr 13,2018
Apr 13,2018
0
people found
this helpful
this helpful
John, Jordan, Chris and the team have succeeded where others have failed and we are very satisfied with their considerable efforts on our behalf. They kept us informed of developments and were friendly and professional at all times....
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Comment on agent fees
Reasonable.
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Apr 13, 2018
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Thank You for your kind words ...
Apr 12,2018
Apr 12,2018
0
people found
this helpful
this helpful
We gave a very difficult brief in respect of the tenant that we required and Reece managed to find the perfect one.
The tenancy required some negotiation, which he handled extremely well.
Thank you for a job well done and I would certainly use your ...
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Apr 12, 2018
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Dear John,
Thank you for your kind words and we are very pleased to hear you are happy with the service you have received so far. We look forward in continuing to provide you a great service through our management team. Best wishes, Lianne ...
“Chase sold our property in a very professional way, we were very impressed with the service we received, we were well informed at all times and all om...”
Apr 12,2018
Apr 12,2018
0
people found
this helpful
this helpful
Chase sold our property in a very professional way, we were very impressed with the service which we received, a very good all round experience...
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Comment on agent fees
Good
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Apr 12, 2018
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Thank You for your kind words. ...
Apr 06,2018
Apr 06,2018
0
people found
this helpful
this helpful
Breda was very helpful from the beginning of our property search. She was aware of our needs and showed us carefully picked properties. During contract stage we had some problems and she did her best to solve them. Thanks to her now we have settled ...
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Comment on agent fees
It is a bit high.
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Apr 10, 2018
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Hi Alev,
Thank you for your kind words and feedback on Breda. We hope you are very happy in your new home. If we can help in any other way, do feel free to contact me.
Thanks, Lianne Gregory ...
Mar 23,2018
Mar 23,2018
0
people found
this helpful
this helpful
I have been looking around at rental properties for a couple of months now and saw a great flat in the Hampton area. Breda showed me around the flat and was polite and understanding. She was patient whilst answering my questions and it was greatly ...
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Comment on agent fees
Agent's fees were reasonable and were clearly defined.
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Apr 07, 2018
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Hi Dale,
Thank you very much for taking the time to leave your review. We are happy to hear that you received such a great service from Breda and the lettings team. Should you need any further assistance please do not hesitate to get in touch. ...
Mar 12,2018
Mar 12,2018
0
people found
this helpful
this helpful
I have been letting properties with Chase Buchanan, Hampton Hill, for the past 14 years.
I have always found Breda and Lianne to be professional and proactive.
In Breda and Lianne Chase Buchanan have two of the best letting agents in the local area.
If you ...
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Mar 12, 2018
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Hi Gianni, What a wonderful review, we are very proud of our service and Lianne & Breda are a big part of this. Thank you for taking the time to comment and your loyalty is very valued. Warm regards, Chase Buchanan ... ...
Mar 11,2018
Mar 11,2018
0
people found
this helpful
this helpful
Professional and friendly service from Lianne made the whole process of getting our new rental property seem simple and stress free....
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Comment on agent fees
Reasonable and competitive fee.
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Mar 12, 2018
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Hi Michael & Msura, Thanks a lot for leaving your review. It's great to hear that you felt you received a great service from Leanne and felt supported throughout the process. Should you need any further assistance please do not hesitate to contact us! ... ...
Mar 06,2018
Mar 06,2018
0
people found
this helpful
this helpful
I had the pleasure of working with Lianne and Reece to get my property rented. They have been very thorough, professional and more importantly 'realistic' in their evaluation and managing everyone's expectation (I can vouch for this as I have worked with other estate agents ...
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Comment on agent fees
Reasonable fees - you get what you pay for!
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Mar 08, 2018
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Hi,
Thank you ever so much for leaving a review. It's great to hear that we found you a great tenant and that the whole experience was a positive one for you.
Should you need anything further please do not hesitate to contact us! ...
Feb 27,2018
Feb 27,2018
0
people found
this helpful
this helpful
Reece was very proactive and informative. He had great prior knowledge of the property and helped chase the middle men that were not getting far with the info given. He managed to speed the process along and was calm throughout....
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Comment on agent fees
Bad. Fees are always an issue and it feels many 'fees' for admin like roles cost crazy amounts - wish I was on that much money an hour.
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Feb 27, 2018
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Dear Lee, Thank you, for your kind words on your recent experience with Reece Honeyball at our Hampton Hill office. I am sorry to hear your thoughts on our fee, this does cover everything prior to move in including references and the tenancy agreement. We do ensure our fee's are competitive to ensure we give the best level of service to our customers. We hope you enjoy your new home! Warm regards, Chase Buchanan ...
Feb 20,2018
Feb 20,2018
0
people found
this helpful
this helpful
Myles went out of his way to provide the help we needed at a difficult time for our family, not only finding a buyer quickly but helping our solicitor resolve a complicated lease situation. We would have no hesitation in recommending him....
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Feb 21, 2018
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Hi Angus & Edith,
Many thanks for your lovely review. We really appreciate you taking the time and are pleased to hear that you found Myles so helpful and for recommending us.
Warm regards,
Chase Buchanan ...
Feb 20,2018
Feb 20,2018
0
people found
this helpful
this helpful
Reece was very helpful helping me locking the property I'd like to rent. Patient negotiations, professional suggestions and fast reactions. Defenitely recommend him and the whole team to people hunting for properties....
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Comment on agent fees
fair
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Feb 20, 2018
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Hi Bin,
Thank you for your Kind words, we hope that you are happy in your new home and good luck with the move. ...
Feb 05,2018
Feb 05,2018
0
people found
this helpful
this helpful
I spoke to and exchanged emails with Reece through the first couple of weeks of arranging our new tenancy via Chase Buchanan. He was always prompt to respond, very helpful, and kept us fully up to date with how the tenancy application process was progressing....
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Comment on agent fees
Fine
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Feb 06, 2018
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Hi Alan, thanks for your kind words and we are glad that you are happy with our service. We hope you enjoy your time at your new property and look forward to seeing you again in the future. ...
Feb 05,2018
Feb 05,2018
0
people found
this helpful
this helpful
The whole procedure was smooth and fast, staff was available when needed and there were no unpleasant surprises, what else can someone ask for?...
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Comment on agent fees
Nobody likes agent fees
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Feb 06, 2018
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Hi George,
Thank you for your kind words, we are very happy to hear that you were happy with our service. We hope that your move goes well and that you are happy in your new home. ...
Feb 05,2018
Feb 05,2018
0
people found
this helpful
this helpful
I'm definitely happy to recommend Lianne at Chase Buchanan in Hampton Hill. She was incredibly efficient, sorting out my new tenancy in double-quick time with no problems or hold-ups. She's also really friendly and courteous. Excellent....
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Comment on agent fees
Agent's fees were fair.
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Feb 06, 2018
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Hi C.Hughes,
Thank you for your lovely words, we hope that your move goes smoothly and that you are happy in your new home. ...
Feb 05,2018
Feb 05,2018
0
people found
this helpful
this helpful
I can say that my experience with Chase Buchanan has been great so far.
I recently relocated to Hampton from Oxford and the Chase Buchanan office was very helpful....
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Comment on agent fees
Fees are not as high as for other agencies.
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Feb 06, 2018
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Hi Bunello,
Thank you for your kind words, we are so happy to hear you found our services to be helpful. We would like to wish you the best of luck in your new home. ...
Jan 31,2018
Jan 31,2018
0
people found
this helpful
this helpful
Brilliant people to do business with.
John Sawyer is one of the best salesperson I have ever met with.
Sold my property like his own and I would not hesitate to give him another propty to sell ....
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Comment on agent fees
Fees was very reasonable cheaper then alm other local estate agents .
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Jan 31, 2018
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Hi Muhammad,
Thank you for your generous words, we are very happy that you found our service competitive. We look forward to working with you again in the future. ...
Jan 30,2018
Jan 30,2018
1
people found
this helpful
this helpful
Both Breda and Lianne have been amazing at helping me find the perfect house to rent in a stressful time for myself and my family whilst we sold our home. They were patient whilst we waiting for the exchange for our house to come through ...
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Jan 30, 2018
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Hi Nadine,
Thank you for your lovely feedback, we hope that your move goes smoothly and that you are happy in your new home. ...
Jan 28,2018
Jan 28,2018
0
people found
this helpful
this helpful
The lettings team are very friendly, approachable and always on the end of the phone when you need them. They are great at updating you as soon as they've spoken to prospective tenants / after a viewing.
We did have a couple of tenants pull out ...
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Comment on agent fees
I think they are a little high for management fees
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Jan 26,2018
Jan 26,2018
1
people found
this helpful
this helpful
Breda Tuohy was an excellent agent. She understood what property type I was looking for. Was punctual on showing us the viewing and answered all the questions I had asked.
I would recommend this agency to anyone....
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Comment on agent fees
Good
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Jan 25,2018
Jan 25,2018
1
people found
this helpful
this helpful
Excellent service from start to finish, kept me updated and clearly worked very hard on my behalf, would definitely recommend....
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Comment on agent fees
Fair
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Jan 29, 2018
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Thank you for your kind words, we are very pleased to hear that you found our service of a high standard. We hope to work with you again in the future. ...
Jan 24,2018
Jan 24,2018
1
people found
this helpful
this helpful
Chase has managed our property for almost 3 years. During which time we have let our property twice with Lianne & Breda. They are an excellent team who on both occasions took the stress out of finding the right tenants in a very short space of time. ...
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Comment on agent fees
Agents fees are good and reflect fair market value.
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Jan 29, 2018
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Hi Holly,
Thank you for your kind words, we are very pleased to hear that you found our service stress free. We hope to continue working with you in the future. ...
Nov 16,2017
Nov 16,2017
1
people found
this helpful
this helpful
Liane and Breda are a pleasure to deal with. They are proffesional and efficient and I value their honest opinion regarding prospective tenants. We live in Sydney and we have received amazing service and peace of mind from Chase Buchanan over the last 2 years....
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Jan 29, 2018
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Hi Michelle,
Thank you for your lovely feedback, we are very pleased to hear that you found our staff professional and efficient. We hope to continue working with you in the future. ...
Aug 01,2017
Aug 01,2017
2
people found
this helpful
this helpful
Terrible service - errors, lack of communication, stress, expensive fees, no compensation offered.
Don't believe the reviews - they are most likely inflated / false.
I would not recommend this letting agent to anyone....
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Comment on agent fees
Charged £400 for a credit check and compiling the tenancy agreement - wow! That should cost about £50 tops! Can't wait for the law to change making it illegal to charge such extortionate fees to tenants.
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Aug 01, 2017
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Dear Customer,
Thank you for your review. I apologise if you felt let down by Chase Buchanan lettings department.
I understand this is being dealt with accordingly. If there is anything further I can do, please feel free to contact me on: [email protected]
Yours sincerely,
Lianne Gregory
Lettings Manager ...
Apr 18,2017
Apr 18,2017
0
people found
this helpful
this helpful
Good, we wanted Tenants found as quickly as possible and Chase Buchanan obliged, after very importantly to us turning down a tenant who had potential to be difficult.The Agents displayed energy and enthusiasm, there was an impression of `buzz` and graft in the Office ...
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Comment on agent fees
Good, as above Chase Buchanan provided and delivered a service. We expected to pay whilst changing agents. The Inventory Fees are high but they were very thorough.
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May 02, 2017
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Hi Steven,
Thank you for your kind words, we are very pleased to hear that you found our staff energetic and enthusiastic. We hope to work with you again in the future. ...
Mar 21,2017
Mar 21,2017
1
people found
this helpful
this helpful
Very professional service provided and has been on hand every step of the way to deal with any queries or questions that we had....
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Comment on agent fees
Agents fees are an added expense at a time when deposits and rent need to be paid. But credit checks need to be carried out and contracts drawn up and signed.
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Mar 17,2017
Mar 17,2017
0
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As always the team made the whole process quick and straight forward, with a tenant being found within the 1st week. The property was only empty for five days due to maintenance works.
I would and have recommend Chase Buchanan to a number of people....
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Comment on agent fees
The fees are good for the level of service and success that is given.
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Feb 28,2017
Feb 28,2017
0
people found
this helpful
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All the staff at this branch were courteous and
helpful. They knew me and welcomed me.
Buying and selling on my own I was extremely
grateful for their help with the sales but they also
helped me even after completion and are still
helping me ...
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Comment on agent fees
good
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Feb 23,2017
Feb 23,2017
0
people found
this helpful
this helpful
I've had a very pleasant and efficient service.Both ladies have always been very helpful.The tenant was found and checked out very quickly....
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Comment on agent fees
reasonable
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Jan 03,2017
Jan 03,2017
0
people found
this helpful
this helpful
We have had a very positive experience selling our flat with Chase Buchanan. From start to finish they have been professional, hard working and have given us very good advice through the process. We have come across both good and not so good agents whilst ...
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Comment on agent fees
Fees were not the cheapest (1.25% + VAT) but felt they were good value given the service
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Jan 03, 2017
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Hi Huw & Sarah,
Thank you very much for your lovely review, we are very proud of our service & staff and it's always nice to hear such positive comments. We hope you enjoy your new home and that we can help you again in the future.
Regards, Chase Buchanan ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:14 AM 13/01/2020 by Lucy Foster
