I waited ten weeks to move into a property in August and asked Charters Lettings ((agent on behalf of Oakhill Properties (Leicester) Ltd)) to ensure the property was professionally cleaned. This was agreed in our contract and yet Charters completely failed to deliver on this. The previous tenant ... Read Full Review

Need to be careful We live away from the property, so asked to find a tenant as well as manage it. It took months to find the new tenant, and the surprisingly electric bill we got for the empty period of the property, was more than double compered to when someone was living there. We made enquire... Read Full Review

Terrible. Avoid. Wasted time and let me down completely. Not helpful at all. Didnt care. Will not be going... Read Full Review

The letting agent ( Christina Grigor ) organising the viewings was lovely and communicated well - no complaints there. However, after it passed out of her hands and moved to the letting team once we confirmed we wanted the property, they were dreadful. Despite us chasing repeatedly to sign... Read Full Review

Excellent service from Nony, Robert & Co. Used all their knowledge and expertise to navigate us through some difficult times as was not a straight forward sale and purchase. Both Nony and Robert worked long hours til late in the evening to make this happen so we are very grateful for that.... Read Full Review

Cannot thank all the team at Charters enough, from start to finish they kept us informed of the process, keeping both us as Landlords and the new Tenants in the loop. First class and will use again. We have since used the Romsey Branch for the letting of another... Read Full Review

We are in the process of buying a property through Charters in Winchester. We have met several of their staff and e mailed others. They have been extremely helpful throughout. We would like to offer special thanks to Eden Bravery Sales Manager who has been utterly helpful and particularly... Read Full Review

Very very poor! Such was their incompetence that I had to communicate directly with the buyer to get things done! Even when we did this, Charters still claimed they were "waiting for information" even though we had BOTH provided that information. Charters also have a cosy relationship... Read Full Review

I have just sold a property with Charters Winchester. The whole experience couldn't have been smoother. The whole team are exceptional. Nony Kerr-Smiley and Peter Sterling were great in putting the property on the market and finding potential buyers. Jo Goddard was excellent in making sure... Read Full Review

Purchased our family home through Charters and dealt with Nony and Elliot who were very helpful and professional throughout . The whole process was stress free and I can't recommended them enough . First class agents and you won't find better... Read Full Review

Absolute sharks of estate agents, no professionalism or decency, and a business model that is built on lies. You will only be contacted if they want something from you, otherwise they don't respond to phone calls or e-mails. I asked for updates from the vendor regarding my offer and they... Read Full Review

In a challenging housing market you need to know your agent is doing everything they can to attract the right buyers through your door, which is what Charters did. I never felt they were wasting time with unsuitable buyers/viewings. This is my third house transaction through Charters and I would... Read Full Review

Every part of the renting process was very clear and I was kept up-to-date on my application process at all steps. Rebecca replied to any of my queries in a reasonable amount of time and helped through the whole... Read Full Review

I highly recommend Charters they had the most viewing out of two estate agents. They were always helpful courteous backed up by excellent communication skills constantly keeping us updated on viewings etc as a family via WhatsApp or phone and text. We will definitely sell our property again... Read Full Review

This is the third new property I have purchased through Charters and on all three occasions the level of service I have received from Jo has been very professional. Liaising between my solicitor and vendor and keeping me up to date with the sale. Any contact from Jo is informative and throughout... Read Full Review

I am very impressed by the service given by the staff at Charters in Winchester. Jo kept me up to date with what was happening. She was unfailingly calm, efficient & reassuring when things got a bit stressful & was a pleasure to deal... Read Full Review

Charters have acted for our business on numerous occasions and have always treated us, as well as our prospective purchasers, with the utmost respect and friendliness. All of the team at the Winchester branch are a credit to the wider Charters brand and I would have no hesitation in recommending... Read Full Review

When a simple house purchase with no chain doesn't go to plan this is when Jo and the team at Charters show their true professionalism and outstanding skills. Jo was incredible at communicating with all parties involved and had the right knowledge to quick think how she could solve the... Read Full Review

Kathryn Dyer was an excellent introduction to my experience with Charters. She was keen to fit in with my busy schedule viewing your multiple properties in the area and was good in following up with after the viewings. Rebecca Mead has been fantastic supporting me through the lettings process.... Read Full Review

Due to my husband's job posting overseas, we've let our house in Hampshire three times in the last 5 Years using Charters in Winchester and we've had an excellent service each time. Their proactive work to Find new tenants, high level of communication, professionalism and... Read Full Review