Charlton Grace
Basingstoke, RG21
4.5/5, 83 reviews
88% recommended
90% sales valuation accuracy
98% sales fee satisfaction
0% lettings valuation accuracy
67% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 83
15th Feb 2023
reviewed by 'Jonty'
“Lee is very unprofessional he screamed like a maniac at me when he lost his cool apparently he does quite ......”
12th Aug 2022
reviewed by 'Dominique'
“The very worst of the worst. Michele Blay exceptionally unprofessional. Don’t use Charlton Grace letting agents. She is the ......”
13th Jan 2020
reviewed by 'Mr'
“We listed with Charlton Grace because they said that they had a buyer interested in a property like ours and ......”
21st Dec 2019
reviewed by 'Karen'
“The professionalism, efficiency and responsiveness of Mark and Ade at Charlton Grace is second to none. Understanding my circumstances and ......”
6th Dec 2019
reviewed by 'Kelly'
“We sold through Charlton Grace as we had previously purchased the property from them 5 years ago and found them very ......”
11th Sep 2019
reviewed by 'Malcolm'
“We have just exchanged contracts on a flat we are buying through Charlton Grace.We cannot speak highly enough about ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Charlton Grace
12a Winchester St
Basingstoke
Hampshire
RG21 7DY
01256 353380

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 98% £22,750 £615,000
Lettings 0% 67% £950 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 5 1 48 2 19 2 1 5
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Basingstoke, RG21
Hartley Wintney, RG27

“I never normally do this kind of thing (do a ......”

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Aug 02,2016
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Mark
By: 'Chris'
Aug 02,2016
0 people found
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I never normally do this kind of thing (do a review), but I was so impressed with the service that I received on my House Sale from Mark and Ade that I thought it was important that other people should realise that there are fantastic ...
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Good
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“I have used this agent 3 times now to sell my ......”

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May 10,2016
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Mark
By: 'GS1965'
May 10,2016
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I have used this agent 3 times now to sell my houses and would not use any other agent. The are courteous, reliable and professional, nothing is too much trouble and all my houses sold within a short space of time....
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Comment on agent fees
Agents fees are very competitive.
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“Mark and Lee are excellent estate agents, very courteous and ......”

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May 06,2016
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Mark
By: 'RBecket'
May 06,2016
0 people found
this helpful
Mark and Lee are excellent estate agents, very courteous and professional at all times, realistic property valuers and most importantly very effective. CG have successfully sold our home for the asking price and then guided us through the entire process to completion. Mark, in particular, ...
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Comment on agent fees
Very competitive
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“In our opinion these estate agents are rude, unhelpful and ......”

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Mar 23,2016
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Mark
By: 'Jo'
Mar 23,2016
2 people found
this helpful
In our opinion these estate agents are rude, unhelpful and unprofessional. Disgusted with how we have been spoken to and treated. I'd advise you do not use them....
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“I am shocked by all the positive reviews on this ......”

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Mar 21,2016
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By: 'trg1987'
Mar 21,2016
2 people found
this helpful
I am shocked by all the positive reviews on this site, the experience I have had with this agent has been nothing short of terrible. I rented a property through the agent for 2 years, during the course of the rental there was a water leak ...
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What agent could do to change your mind?
As with all agencies the fees are extortionate (it shocks me how any agency is able to get away with charging hundreds of pounds for printing a standard contract out)
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Comment on agent fees
As with all agencies the fees are extortionate (it shocks me how any agency is able to get away with charging hundreds of pounds for printing a standard contract out)
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“We felt we had an fantastic service from them, would ......”

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Mar 16,2016
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By: 'Carl'
Mar 16,2016
0 people found
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We felt we had an fantastic service from them, would definitely recommend them! Very quick and efficient and very friendly....
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“We would like to thank Mark & Ade for all their ......”

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Feb 13,2016
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By: 'Smiths'
Feb 13,2016
1 people found
this helpful
We would like to thank Mark & Ade for all their help during our house move. They were always available for support and advice and very quick to respond to questions and issues. We have no hesitation to recommend them, a thoroughly professional set up. Thank ...
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What agent could do to change your mind?
Good
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Comment on agent fees
Good
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“Thank you to Lee, Mark and Ade for all of ......”

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Feb 05,2016
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By: 'Angie'
Feb 05,2016
0 people found
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Thank you to Lee, Mark and Ade for all of their help in selling my late father's home. Their professional, prompt and friendly service meant that everything went smoothly throughout the process and their sensitivity was appreciated greatly. I thoroughly recommend Charlton Grace as a ...
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Comment on agent fees
Very competitive
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“I was so very pleased with Charlton Grace. Michelle was ......”

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Jan 17,2016
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Michele
By: 'Simere'
Jan 17,2016
0 people found
this helpful
I was so very pleased with Charlton Grace. Michelle was my agent and she was so helpful!. She was very courteous and friendly, and made sure all I needed to move in was in place. All I can say is Charlton Grace made my entry ...
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Comment on agent fees
Good
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“Michele is always available and quick to respond to any ......”

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Dec 04,2015
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Michele
By: 'Nicola'
Dec 04,2015
0 people found
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Michele is always available and quick to respond to any queries/problems that we have. I would highly recommend Charlton Grace....
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“My wife and myself have been very impressed and pleased ......”

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Dec 03,2015
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Ade
By: 'Derek'
Dec 03,2015
0 people found
this helpful
My wife and myself have been very impressed and pleased in our dealings with this Agency; first with Ade who facilitated our initial visit to the property in question and then with Mark who dealt with a minor re-negotiation issue following our initial offer. Both ...
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“Charlton Grace were gave us a professional and friendly service ......”

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Nov 09,2015
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Mark
By: 'Caley'
Nov 09,2015
0 people found
this helpful
Charlton Grace were gave us a professional and friendly service throughout or long process (not agents fault!). Would highly recommend to anyone looking for a local agent....
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“My wife and I first approached Charlton Grace for a ......”

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Nov 06,2015
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Lee
By: 'Mr.'
Nov 06,2015
0 people found
this helpful
My wife and I first approached Charlton Grace for a valuation of the property, as owner occupiers, we wished to sell. We were pleased with the figure Mr. Lee Grace quoted, also for the offer of his firm's services very competitively! Mr.Grace was evidently ...
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“Excellent service and communication throughout the purchase. Arranged me a ......”

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Oct 18,2015
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By: 'Christopher'
Oct 18,2015
0 people found
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Excellent service and communication throughout the purchase. Arranged me a viewing within half an hour of my first telephone enquiry. I then had a viewing that day within a few hours, which I thought was very responsive and efficient by CG. Once the property purchase ...
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“First and foremost I was most impressed with the courteous ......”

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Oct 06,2015
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Mark
By: 'Stella'
Oct 06,2015
0 people found
this helpful
First and foremost I was most impressed with the courteous manner of anyone answering the telephone at this firm. We were also afforded the utmost attention in bringing this matter to a satisfactory conclusion. We would without any doubt, from the experience we have encountered, ...
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“In all our house buying ventures Charlton Grace are the ......”

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Sep 13,2015
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Ade
By: 'Sue'
Sep 13,2015
0 people found
this helpful
In all our house buying ventures Charlton Grace are the only Estate Agents we would recommend. All the staff at the Basingstoke branch are very helpful. Ade and Mark were extremely professional, helpful and friendly. They made what can be a vey stressful experience easier....
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“Lee and Ady restored our faith in Estate Agents!!! They ......”

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Aug 24,2015
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Lee
By: 'philip'
Aug 24,2015
0 people found
this helpful
Lee and Ady restored our faith in Estate Agents!!! They were at all times professional, friendly and caring, answered questions and responded promptly, his knowledge enabled us to sell the property quickly at unexpected asking price. We would not hesitate in recommending them....
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Comment on agent fees
Resonable
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“Found Charlton Grace to be very helpful and communicative, Lee ......”

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Jul 20,2015
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Lee
By: 'Caroline'
Jul 20,2015
0 people found
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Found Charlton Grace to be very helpful and communicative, Lee Grace was great to deal with and the whole transaction was very efficient and easy....
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“Lee, Ade, Mark & Michelle were excellent very professional, very pleasant ......”

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Jul 17,2015
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Lee
By: 'Simon'
Jul 17,2015
0 people found
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Lee, Ade, Mark & Michelle were excellent very professional, very pleasant and very efficient . They found a buyer with a mortgage approved and ready to go in next to no time . Best estate agent I have dealt with Recommended....
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“Charlton Grace dealt with the purchase of our new property ......”

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Jul 13,2015
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Lee
By: 'Ray'
Jul 13,2015
1 people found
this helpful
Charlton Grace dealt with the purchase of our new property in an extremely professional manner. We were continually informed and updated at each stage of the process giving my wife and I the confidence that all other parties involved were also being advised keeping the ...
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N/A
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“Second time I have used this agency and I wouldn't ......”

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May 26,2015
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Lee
By: 'David'
May 26,2015
1 people found
this helpful
Second time I have used this agency and I wouldn't go anywhere else. Both Lee and Ade (as I am sure the rest of the team) are fabulous. Despite having many deals to take care of, they made me feel like mine was the most ...
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“Looking to put my house on the market, I started ......”

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May 04,2015
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Lee
By: 'Bob'
May 04,2015
1 people found
this helpful
Looking to put my house on the market, I started a trawl of potential estate agents in Basingstoke town centre. After a few disappointing meetings I stumbled upon Charlton Grace. I was met at the door by partner Lee Grace, who immediately made me feel ...
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Comment on agent fees
As expected.
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“Charlton Grace were friendly from the offset and were able ......”

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Jan 25,2015
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By: 'Xtgbx'
Jan 25,2015
1 people found
this helpful
Charlton Grace were friendly from the offset and were able to find us the type of buyer we were looking for. In doing so they were very good at researching into a prospective buyer to determine whether they believed our timescale would be met. They ...
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“Charlton Grace helped us buy our first home and we ......”

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Jan 16,2015
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David
By: 'A'
Jan 16,2015
1 people found
this helpful
Charlton Grace helped us buy our first home and we couldn't be happier. Had good contact with both David Wilson and Mark Charlton, who provided great customer service throughout the whole process whilst maintaining a professional yet personal manner. Would highly recommend them....
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“My original house sale fell through, and Lee Grace was ......”

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Dec 05,2014
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Lee
By: 'Adrian'
Dec 05,2014
1 people found
this helpful
My original house sale fell through, and Lee Grace was quick to re-market, at a better price. Adrienne Grace handled the open day, and within two weeks of their first visit, I had a buyer for the full asking price. The whole team then handled ...
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Comment on agent fees
Very competitive
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“We found Lee and Mark a pleasure to deal with. ......”

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Sep 14,2014
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Lee
By: 'Mark'
Sep 14,2014
0 people found
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We found Lee and Mark a pleasure to deal with. Sadly, until our dealings with Charlton Grace we always found estate agents to be less than honest and lacking in integrity. Lee and Mark however are the exception in our experience. They understand what it ...
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“I found all members of the Charlton Grace team both ......”

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Jul 09,2014
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Lee
By: 'Steve'
Jul 09,2014
1 people found
this helpful
I found all members of the Charlton Grace team both friendly and approachable. Whilst being very professional in all aspects of the sales process they were at the same time very realistic and honest at every stage and only updated myself when certain mile stones ...
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Comment on agent fees
A subtle negation between Lee and myself quickly resulted in a mutually agreed rate with no unnecessary extras.
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“Exceptional customer service from Lee and the team! Their friendly ......”

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Jun 06,2014
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Lee
By: 'Sue'
Jun 06,2014
1 people found
this helpful
Exceptional customer service from Lee and the team! Their friendly and helpful approach to any of my concerns or issues were greatly appreciated. Special mention to David Wilson whose kindness during a family member bereavement will always been remembered too. I will always recommend this ...
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“I have no hesitancy recommending this agent.The sale of ......”

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Apr 16,2014
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Lee
By: 'Martin'
Apr 16,2014
1 people found
this helpful
I have no hesitancy recommending this agent. The sale of our house was complicated as I live overseas and was selling my parents property. We met Lee when in England along with 2 other agents. His valuation was very realistic (not the highest). He then worked ...
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“I first engaged with Charlton Grace around 18 months when I ......”

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Feb 28,2014
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Ade
By: 'Brightonbelle73'
Feb 28,2014
1 people found
this helpful
I first engaged with Charlton Grace around 18 months when I wanted to put my property on the market, after being unable to sell, they then rented the property out on my behalf for 12 months. After that period I was able to sell, and I found ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Charlton Grace, Basingstoke RG21 7DY



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