Castles Estate Agents (London)
Palmers Green, London, N13
4.9/5, 120 reviews
98% recommended
93% sales valuation accuracy
95% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
No description for branch.

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Latest Reviews

View all Reviews 120
2nd Jun 2023
reviewed by 'Barbara'
“I recently sold my property in Wood Green. I was dealing with Sergio who did a fantastic job. He kept ......”
24th Mar 2020
reviewed by 'Heather'
“We contacted Castles regarding the sale of our property, after buying same said property, through them over 4 years previously. As ......”
12th Nov 2019
reviewed by 'Sean'
“We bought our first home with Castles and could not have been happier with their service! We mostly dealt with ......”
22nd Aug 2019
reviewed by 'breslk'
“We bought our new home through James at Castles, James showed us round a number of houses, many we hadn't ......”
1st Aug 2019
reviewed by 'Douglas'
“Generally a fairly smooth experience. Alexie was extremely good in knowing what kind of property we were looking for and ......”
20th Jul 2019
reviewed by 'Noor'
“It’s been a real pleasure working with the staff of Castles. We had lost hope of getting on the ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Castles Estate Agents (London)
78 Green Lanes
Palmers Green,London
Greater London
N13 6BE
020 8888 6081

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 95% £57,200 £825,000
Lettings 0% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 0 67 1 48 1 2 0
Areas covered
  • N11
  • N13
  • N13
  • N22
  • N14
  • N11
  • N17
  • N18
  • N18
  • N14
  • N21
  • N21
  • N22
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
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Latest Properties
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Palmers Green, N13
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Waltham Abbey, EN9

“Great and friendly service from Castles...”

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Nov 07,2018
Minithumbup
By: 'Anna'
Nov 07,2018
0 people found
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Would definitely recommend Alexei, James, and the team at Castles, who helped make the buying process as smooth as possible. They were always accessible and happy to help with questions along the way....
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“Experience & Expertise...”

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Nov 03,2018
Minithumbup
By: 'Oran'
Nov 03,2018
0 people found
this helpful
It has been a real pleasure working with James and Alexei . At the end of the process we have really gained an appreciation for the experience that James and Alexei brought to the process especially when mediating prices and negotiation. At all times James and ...
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Comment on agent fees
Hard earned!
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“Determined and persistent...”

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Oct 23,2018
Minithumbup
By: 'Emma'
Oct 23,2018
0 people found
this helpful
James and Alexei worked diligently on our behalf to finally secure a sale at the price we wanted. They communicated well with us throughout the process and offered sound advice showing excellent understanding of the local market....
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Comment on agent fees
They earned it - fair for the work involved.
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“First Class...”

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Oct 10,2018
Minithumbup
By: 'Philip'
Oct 10,2018
0 people found
this helpful
I have used Castles Palmers Green office a number of times and have specifically dealt with James and Alexei. I have always found them both to be extremely professional, reliable and a pleasure to work with. I would have no hesitation in recommended them to ...
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na
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“Excellent Service!...”

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Oct 09,2018
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By: 'Maria'
Oct 09,2018
0 people found
this helpful
Alexei and James are very friendly and helped us sell our home. They communicated with us at all times and we highly reccomend them!...
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Comment on agent fees
Good
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“Amazing...”

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Oct 02,2018
Minithumbup
By: 'Sophie'
Oct 02,2018
0 people found
this helpful
We couldn't of asked for anyone more helpful then Alexei! Thankyou for all your help getting us our house!...
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“Diligent and Reliable Service Provided!...”

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Oct 02,2018
Minithumbup
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John
By: 'Pam'
Oct 02,2018
1 people found
this helpful
I am very thankful to John Hili and his team at Castles who diligently assisted me in my property search. As it regrettable transpired, I did not purchase a property through them in the end, though am still grateful in their persistence and level of ...
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“Professional and diligent...”

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Oct 01,2018
Minithumbup
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John
By: 'Christian'
Oct 01,2018
2 people found
this helpful
My wife and I have been very happy with the service received by James, John and Alexei from Castles at Palmers Green. They were always on time and knew the area exceptionally well. Moreover, they had great marketing ideas, provided a reasonable estimate (unlike other ...
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Comment on agent fees
Reasonable for the service provided.
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“Sale of property in Wood Green...”

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Sep 26,2018
Minithumbup
By: 'KH'
Sep 26,2018
0 people found
this helpful
I was very happy with the service that Castles provided me. I chose them as they had been extremely helpful when I was looking to buy a flat in London. Although there has been a recent downturn in the market they still helped me to ...
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Comment on agent fees
Agents fees are in line with all local competitors.
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“Amazing!...”

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Aug 21,2018
Minithumbup
By: 'Sam'
Aug 21,2018
0 people found
this helpful
My elderly mum was moving after 37 years and initially her house was on with other agents with not much happening. We signed up with Castles Palmers Green and within weeks the house was under offer. They then made it their mission to ensure that mum ...
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Comment on agent fees
Good
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“A gentleman....”

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Aug 21,2018
Minithumbup
By: 'Mr'
Aug 21,2018
0 people found
this helpful
Alexi was honest and polite throughout the whole process. A true gentleman and professional. He was very knowledgeable and his communication skills were exemplary. You often hear about charlatan estate agents but Alexi bucks that trend. Alexi is a first class practitioner and I would ...
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“Flat Purchase...”

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Aug 20,2018
Minithumbup
By: 'Chris'
Aug 20,2018
0 people found
this helpful
Thanks to Alexei at Palmers Green for helping with the purchase of our new property, he was polite and courteous at all times and a pleasure to deal with....
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Comment on agent fees
Fees were competitive.
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“Brilliant Service...”

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Aug 16,2018
Minithumbup
By: 'Dan'
Aug 16,2018
0 people found
this helpful
Having originally bought our flat with Castles, we knew James well and knew he would give 100% in helping us sell our property. Both he and Alexei made themselves available whenever we had questions or needed reassurance and they were extremely patient and calm when things ...
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Comment on agent fees
The fess were very reasonable.
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“Excellent customer service and advice given....”

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Aug 10,2018
Minithumbup
By: 'Mrs'
Aug 10,2018
0 people found
this helpful
James Mulvee and Alexei De CresceNezi were very professional, honest and skilled at supporting me through the property selling process. They effectively advertised the property and continuously chased up potential buyers. They were not phased by any issues which arised with the solicitors and actually ...
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Comment on agent fees
Fair
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“Very helpful...”

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Aug 10,2018
Minithumbup
By: 'Mr'
Aug 10,2018
0 people found
this helpful
Alexei was very helpful in every stage , even helped me get a good deal on mortgage. I would recommend palmer green castle to everybody ....
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“Very helpful...”

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Aug 10,2018
Minithumbup
By: 'Mrs'
Aug 10,2018
0 people found
this helpful
Alexei and James were extremely helpful throughout our house purchase. They responded to enquiries quickly and always got back to us with the required information. They were very accessible and approachable....
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“Thank you Alexei...”

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Aug 10,2018
Minithumbup
By: 'John'
Aug 10,2018
0 people found
this helpful
I just want to thank Alexei very much. He was thoroughly professional, punctual and has excellent knowledge of the market. Dealing with him and castles was good from start to finish. Unlike other agents who try to show you any properties on their books, he ...
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Comment on agent fees
Good
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“Superb service...”

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Jul 11,2018
Minithumbup
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By: 'Mrs'
Jul 11,2018
0 people found
this helpful
What a truly professional estate agents. They gave us an amazing service from the day we made an offer to completion. Their communication skills were first class and they always gave us clear detailed feedback. I want to personally thank Nof who has been an ...
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“Incredible Team!...”

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Jun 20,2018
Minithumbup
By: 'Dee'
Jun 20,2018
0 people found
this helpful
James and Alexei were brilliant throughout the whole buying process. They were polite, available, attentive and always followed up. We had seen countless properties through most of the estate agents in Haringey and we can easily say that these guys are the best and stand ...
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Comment on agent fees
N/A
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“Have just sold our property with the help of James and Alexei.The whole process took approx 11 weeks from start to finish.Both were very professional...”

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May 22,2018
Minithumbup
By: 'We've'
May 22,2018
0 people found
this helpful
Have just sold our property with the help of James and Alexei.Smooth,professional and honest experience.Whole process has taken about 12 weeks.Would recommend this branch of Castles and James and Alexei....
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Comment on agent fees
The fees were on a par with other agents.
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“Erion Hibro...”

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May 12,2018
Minithumbup
By: 'Erion'
May 12,2018
0 people found
this helpful
I was very happy with the service I received. I first purchased my flat with James at Castles and was thrilled to hear he was still there when I returned to sell. He was supported by his team and I received excellent customer service the ...
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Comment on agent fees
Very good value
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“Professional efficient service...”

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Apr 20,2018
Minithumbup
By: 'Tulin'
Apr 20,2018
0 people found
this helpful
James and his team provided a first class service. All queries dealt with respect and courtesy. Cannot speak highly enough for the service received. Nothing was too much trouble. Would recommend them to all family and friends...
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Comment on agent fees
First rate service
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“I have bought and sold property with Castles Palmers Green ......”

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Feb 16,2018
Minithumbup
By: 'Clare'
Feb 16,2018
0 people found
this helpful
I have bought and sold property with Castles Palmers Green in the last couple of years. James Mulvee and Alexei De Crescenzo have been extremely helpful and on this sale have really gone the extra mile for me. I really appreciate all the help and ...
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Comment on agent fees
I think the fees are fair, far less than the other agent who valued the property.
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“This is the second time we have sold through Castles, ......”

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Feb 09,2018
Minithumbup
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By: 'Will'
Feb 09,2018
0 people found
this helpful
This is the second time we have sold through Castles, using two different offices and we received the same excellent service both times. They definitely go the extra mile and do all that is needed to please a seller. We are so happy with the ...
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Comment on agent fees
Good
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“A very efficient service. My property was put on the ......”

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May 10,2017
Minithumbup
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Nof
By: 'Ian'
May 10,2017
0 people found
this helpful
A very efficient service. My property was put on the market very quickly and Castles arranged for a Saturday day viewing since I am a school teacher and it sold within the week. Thank you Castles for all your work....
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Comment on agent fees
1 1/2% of my selling price seems fair
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“All we can say is James has been supportive over ......”

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May 09,2017
Minithumbup
By: 'Feyzi'
May 09,2017
1 people found
this helpful
All we can say is James has been supportive over the last year . He has shown respect,he has been pro active and dealt with any query in a efficient professional manner.He goes beyond what would be expected as they say the extra mile. ...
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Comment on agent fees
good
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“Bought a flat from this company in Bounds Green area. ......”

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Apr 14,2017
Minithumbup
By: 'Happy'
Apr 14,2017
0 people found
this helpful
Bought a flat from this company in Bounds Green area. Professional and attentive. The young man who helped us (Alexei I think was his name) guided us through the whole process and was always on hand to help. Would definitely recommend....
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Comment on agent fees
Good
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“Castles is one of the best estate agents in London! ......”

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Jul 29,2016
Minithumbup
By: 'Chris'
Jul 29,2016
0 people found
this helpful
Castles is one of the best estate agents in London! Attention to detail, follow up calls/emails and in particular after sales service is second to none. In particular the key holding service is such a bonus, it really is. I have worked with a ...
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Comment on agent fees
I was a buyer.
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“John was helpful and always available.The sale went so ......”

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Jul 14,2016
Minithumbup
By: 'Julia'
Jul 14,2016
0 people found
this helpful
John was helpful and always available. The sale went so smoothly after the open day we had 7 offers all on or over asking price. We couldn't have been happier with the price we got. We were in a long chain and John held it together ...
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Comment on agent fees
Could always be lower
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“Both John and James at Castles were excellent throughout our ......”

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Jul 10,2016
Minithumbup
By: 'Dr'
Jul 10,2016
0 people found
this helpful
Both John and James at Castles were excellent throughout our house purchase in North London. Responsive to both calls and emails and more than willing to chase solicitors etc on your behalf to speed things along. As an added benefit John seems to have an ...
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Comment on agent fees
N/A as buyers
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No image available Lisa
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 12/06/2023, 11:20 AM by Lisa Bergh
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:20 AM 12/06/2023 by Lisa Bergh

Awards won by Castles Estate Agents (London), London N13 6BE



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