Castles Estate Agents (London)
Hackney, London, E5
5/5, 182 reviews
99% recommended
95% sales valuation accuracy
99% sales fee satisfaction
No description for branch.

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Latest Reviews

View all Reviews 182
8th Oct 2024
reviewed by 'Sarah S'
“Sandro was fantastic! He was so proactive and made himself available whenever he could to get sale over the line. ......”
23rd Oct 2022
reviewed by 'Cedric Rondeaux'
“We cannot recommend Castles (Hackney) enough. The support we received from the team was simply outstanding. Due to issues with ......”
3rd Oct 2022
reviewed by 'Evita'
“As a first time buyer, I was pretty anxious about the buying process, I was very lucky that Ela and ......”
15th Sep 2022
reviewed by 'Poppy'
“I wasn’t using castles directly, but they were the agent at the bottom of our chain. I got in ......”
31st May 2022
reviewed by 'C/o Charlie McNelly'
“This was my first experience of agents as a buyer, and it was a very very positive one. Ela was ......”
29th Apr 2022
reviewed by 'Jonathan'
“Josh and David were really fantastic during the sale process. We had a frustrating time with both sets of solicitors, ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Castles Estate Agents (London)
44 Lower Clapton Road
Hackney,London
Greater London
E5 0RN
020 8985 0106

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 99% £34,000 £1,250,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 5 0 89 1 84 1 1 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I walked into Castles after becoming frustrated with endless searching ......”

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Aug 24,2015
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By: 'Alex'
Aug 24,2015
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I walked into Castles after becoming frustrated with endless searching on Gumtree, Rightmove, Zoopla etc and it was exactly what I was hoping for. We mostly dealt with George who is an absolute superstar. I cannot recommend this man enough if you are looking to ...
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The fees were very minimal compared to past estate agent fees I have paid.
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“My boyfriend walked into Castle Estate agents after visiting many ......”

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Aug 24,2015
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By: 'Louise'
Aug 24,2015
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My boyfriend walked into Castle Estate agents after visiting many others and was immediately taken aback by the level of service and sincerity of George and Mahe. It has been a breath of fresh air to deal Castle Estate agents and would highly recommend to ...
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“It was a pleasant surprise to find how professional and ......”

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Jan 05,2015
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By: 'A'
Jan 05,2015
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It was a pleasant surprise to find how professional and honest Castle's were. They proved themselves to be totally trustworthy, helpful and a delight to deal with. We have no hesitation in recommending them as an excellent and honorable estate agent. From past experience the ...
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“George made the whole process very easy, less than 2 weeks ......”

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Dec 22,2014
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By: 'bassquixote'
Dec 22,2014
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George made the whole process very easy, less than 2 weeks from me walking in the door to swapping keys, with a whole range of tenants being offered. I've never rented a place out before so that was a big help. I bought the flat a ...
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“Mahe and her team managed to sell my house for ......”

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Dec 11,2014
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By: 'Will'
Dec 11,2014
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Mahe and her team managed to sell my house for the asking price during a downturn in the property market, which was no mean feat. Their sales and progression skills are second to none, and they were polite, attentive and very easy to deal with. ...
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“I first was shown around the property by George who ......”

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Dec 05,2014
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By: 'Lucy'
Dec 05,2014
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I first was shown around the property by George who was very helpful, friendly and honest in his discussion regarding the property in question. During the sale process, Mahe was our main point of contact in managing the process and assisting us regarding all elements ...
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“Mahe and George provided excellent service on our property purchase. ......”

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Dec 05,2014
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By: 'Chris'
Dec 05,2014
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Mahe and George provided excellent service on our property purchase. They were both responsive and helpful with all of our queries and managed our requirements throughout. I would recommend them for anyone looking for a property in the Hackney area....
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“Out of all the Estate agents we dealt with castles ......”

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Nov 20,2014
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By: 'Dario'
Nov 20,2014
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Out of all the Estate agents we dealt with castles were by far the nicest, most honest and effective in finding what we were looking for. George immediately understood our position, the kind of property we wanted and the areas we liked. When we were ...
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“The team were helpful and friendly. It was a personal ......”

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Nov 12,2014
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By: 'I'
Nov 12,2014
0 people found
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The team were helpful and friendly. It was a personal approach to the industry which was refreshing. I felt Castles, and Mahe and George, were invested in all running smoothly which was reassuring and stand out in an industry that can feel a little sharky....
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“We have only the best things to say about the ......”

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Nov 11,2014
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By: 'Zelda'
Nov 11,2014
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We have only the best things to say about the staff at Castles Estate Agents in Hackney. They went over and above what we could have expected from any agent. George, Mahe, Scott and the rest of the team are incredibly friendly, efficient and courteous. ...
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“George Athanasi and Castles Estates have been nothing short of ......”

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Nov 07,2014
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By: 'samsamsam'
Nov 07,2014
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George Athanasi and Castles Estates have been nothing short of exceptional during the viewings, paperwork and handover of my rental property. After a bad experience with a previous estate agent, George and his team reassured me during the letting process and endeavored to answer all ...
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“Everyone at Castles was extremely helpful throughout our search for ......”

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Sep 30,2014
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By: 'Barry'
Sep 30,2014
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Everyone at Castles was extremely helpful throughout our search for and purchase of a house. Scott, in particular, went above and beyond what was necessary to help us in dealing with the vendor and to help secure an exchange and completion date that suited everyone. ...
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“I was looking to buy in the boom of beginning 2014. ......”

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Sep 01,2014
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By: 'Kristof'
Sep 01,2014
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I was looking to buy in the boom of beginning 2014. All flats got open house viewings. The add by castles only showed a facade picture and an internal plan which made it necessary to have a viewing. Luckily George made time to let everyone see ...
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“Castles were a pleasure to deal with right from the ......”

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Aug 14,2014
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By: 'Hackney'
Aug 14,2014
0 people found
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Castles were a pleasure to deal with right from the start. We walked in off the street, and were immediately greeted by Mahe's warmth. George was are agent when looking for a property. He was very supportive and helpful. Once we had put in an ...
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“Mahe, George and team were exceptionally honest and straightforward to ......”

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Aug 14,2014
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By: 'Tom'
Aug 14,2014
0 people found
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Mahe, George and team were exceptionally honest and straightforward to deal with from the start. They introduced us to the property soon after we registered with them and played a key role in brokering the deal with a level of easy going charm that was ...
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“I recently purchased a property through castles. They could not ......”

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Aug 12,2014
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By: 'Flo'
Aug 12,2014
0 people found
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I recently purchased a property through castles. They could not have been more helpful throughout the slightly fraught purchase. Offering advice, keeping the seller on board when it didn't look like it was going to happen, and generally guiding us though the biggest decision of ...
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“Castles were extremely proactive in the sale of my flat, ......”

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Aug 11,2014
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By: 'Patricia'
Aug 11,2014
0 people found
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Castles were extremely proactive in the sale of my flat, from organising the pictures for the brochure, to co-ordinating my sale with my new purchase. Even when my first buyer pulled out after the first few weeks, the team found a replacement buyer within a ...
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Comment on agent fees
We agreed on 1.5% which I feel was fair
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“Castles are undoubtedly my favourite agent in Hackney!There were ......”

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Aug 11,2014
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By: 'Stuart'
Aug 11,2014
0 people found
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Castles are undoubtedly my favourite agent in Hackney! There were a few properties in the chain of our purchase and the deal could have collapsed at a few points. I found Mahe and George went the extra mile to ensure all parties were happy and ...
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“Even though our experience of Mahe was as buyers, she ......”

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Mar 05,2014
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By: 'jackcalvert'
Mar 05,2014
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Even though our experience of Mahe was as buyers, she went out of her way to make us feel looked after and that she really did want to help us find a flat. In the end she did help us secure our current flat, a ...
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“I bought my first flat with Castle's and they were ......”

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Feb 26,2014
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By: 'Heather'
Feb 26,2014
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I bought my first flat with Castle's and they were really patient and friendly, making the whole experience a lot less terrifying than it could have been. I felt that they had a sensible, straight forward approach and I did not feel that I was ...
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“I contacted various estate agents within the area and from ......”

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Feb 24,2014
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By: 'Julie'
Feb 24,2014
0 people found
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I contacted various estate agents within the area and from the word 'go' I was impressed by Mahe's customer service. She put me at ease, was very informative and was not pushy in the slightest. She was very open and communicative and mentioned the safeguarding ...
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“At the time that I was looking to buy a ......”

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Feb 17,2014
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By: 'Jacki'
Feb 17,2014
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At the time that I was looking to buy a flat I was using many different agents around East London including some of the bigger ones such as Foxtons and I came across Castles by chance. Castles were by far and away the most professional ...
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“I cannot praise all the staff at Castles highly enough. ......”

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Jan 10,2014
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By: 'Cym'
Jan 10,2014
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I cannot praise all the staff at Castles highly enough. In my search for a first home I dealt with multiple agencies and many lived up to their bad reputations. Castles was the exception. All the team helped me through a very difficult sale and ...
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“Scott, George and Mahe at Castles provided an excellent service ......”

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Dec 20,2013
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By: 'Rose'
Dec 20,2013
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Scott, George and Mahe at Castles provided an excellent service throughout the purchase of our flat. We would highly recommend them to anyone buying or selling in this area. Friendly, enthusiastic and ready to deal with any enquiries we had (and there were more than ...
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“Sorry its a little bit delayed but we are just ......”

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Oct 10,2013
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By: 'Alex'
Oct 10,2013
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Sorry its a little bit delayed but we are just wanted to say a huge, huge, HUGE thankyou for all of your hard work and support through the process of buying our house. We have and will recommend you to anyone looking to buy in ...
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“I am extremely happy with the excellent service provided by ......”

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Sep 15,2013
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By: 'Merlene'
Sep 15,2013
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I am extremely happy with the excellent service provided by Mahe (manager) George and the rest of the brilliant team. They kept me fully informed at every stage of the process and reassured me at all times during some challenging moments! I would highly recommend ...
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“George and Mahe were recommended to me by a friend ......”

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Sep 13,2013
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By: 'Lucy'
Sep 13,2013
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George and Mahe were recommended to me by a friend who bought a flat in the area. They are brilliant honest, fair, straightforward, efficient and above all really friendly. They really go above and beyond to help you out. I saw my flat before it ...
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“We chose Castles initially because of their sound local knowledge ......”

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Sep 11,2013
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By: 'Catherine'
Sep 11,2013
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We chose Castles initially because of their sound local knowledge and longevity. Mahe was absolutely fantastic to deal with; gave a realistic valuation; got the property photographed, listed and viewings set up really quickly. George worked hard to get a solid buyer. Two mortgages fell ...
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“Castles, and particularly Mahe, have been fantastic. An established office ......”

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Sep 02,2013
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By: 'SGRussell'
Sep 02,2013
0 people found
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Castles, and particularly Mahe, have been fantastic. An established office in an area that's undergoing so much change, at all times they've been professional, yet so friendly and approachable and have always been acting with our best interests at heart. They go above and beyond ...
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“A huge thank you to the team at Castles who ......”

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Aug 28,2013
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By: 'vmh'
Aug 28,2013
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A huge thank you to the team at Castles who were just fantastic. George and Mahe work as a team to make the whole process as smooth as possible from start to finish. A friendly and reliable service with a good moral ethos that made ...
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London), London E5 0RN



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