95% sales valuation accuracy
99% sales fee satisfaction
No description for branch.
Latest Reviews
8th Oct 2024
reviewed by 'Sarah S'
23rd Oct 2022
reviewed by 'Cedric Rondeaux'
3rd Oct 2022
reviewed by 'Evita'
15th Sep 2022
reviewed by 'Poppy'
31st May 2022
reviewed by 'C/o Charlie McNelly'
29th Apr 2022
reviewed by 'Jonathan'
Opening Hours
Address
Castles Estate Agents (London)
44 Lower Clapton Road
Hackney,London
Greater London
E5 0RN
020 8985 0106
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 99% | £34,000 | £1,250,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 5 | 0 | 89 | 1 | 84 | 1 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Oct 27,2018
Oct 27,2018
0
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Castles lead me through the purchase of a house with ease and charm; nothing was ever a problem, and their friendly attitude immensely helped get through the stressful moments of a lengthy and complicated purchase....
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Oct 25,2018
Oct 25,2018
0
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Max was an absolute dream to work with from the moment I met him at the property for the 1st viewing through to the completion of my flat.
He is honest, professional, hard working and did all he could to push through the sale of ...
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Comment on agent fees
good
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Aug 05,2018
Aug 05,2018
0
people found
this helpful
this helpful
Josh at Castles was brilliant right from the start. He listened to what I was looking for and didn't bombard me with sales calls so when he asked me to view a property that had no details on, I wouldn't have normally gone, but I ...
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Comment on agent fees
I bought, so no fees
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Aug 04,2018
Aug 04,2018
0
people found
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I was a first time buyer and had been surprised how pushy and aggressive some agents were. Dealing with Max was different, he's honest, sincere and communicates extremely well. I only saw two properties through Castles and purchased the second one. The entire process was ...
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Aug 03,2018
Aug 03,2018
0
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this helpful
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I purchased my property in 2015 through Castles, and was very happy with the service, and therefore I chose to go with them again for my sale in 2018.
David and Josh were always happy to assist me and came across as professional and dedicated at all ...
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Comment on agent fees
Good
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Aug 02,2018
Aug 02,2018
0
people found
this helpful
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Thanks Josh for managing my flat-search and purchase in a very thorough and professional manner and for your friendly help along the way. Thanks David and the rest of the staff for similarly professional help while Josh was on holiday....
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Jul 31,2018
Jul 31,2018
0
people found
this helpful
this helpful
Castles are friendly and professional. They were always quick to respond and happy to go the extra distance for us when we asked....
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Jun 30,2018
Jun 30,2018
0
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this helpful
this helpful
Josh was great throughout - found us the perfect house, helped negotiate a great price, and was super helpful through to completion. Felt like he was really on our side....
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Comment on agent fees
NA
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Yes
Jun 25,2018
Jun 25,2018
0
people found
this helpful
this helpful
My ninth house move, the most tricky in many ways but Castles managed to close the deal for me in a difficult market. Best estate agent I have worked with, experienced, sensitive and above all competent. If you want to sell your home I would ...
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Comment on agent fees
My only regret is that I did not give Castles sole agency and save myself a few bob. Otherwise, their feees are pretty much the same as other agents - except Foxtons who just overcharge everyone.
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May 29,2018
May 29,2018
0
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I am very glad with the service i received from Josh, David and Max at Castles Hackney.
They've been very supportive all the way through the process and did their best to finalize the purchase in the agreed time frames.
I would also like to ...
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“Professional and personable top class experience during a difficult sale. Could not be more pleased with the service from David and Josh...”
May 14,2018
May 14,2018
0
people found
this helpful
this helpful
We didn't have the most straight forward sale due to a very nervous buyer and consequently they decided to hire the most incompetent solicitor who blocked the entire process but David and his team went above and beyond for us navigating unusual circumstances and tricky ...
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Comment on agent fees
Reasonable when compared to competitors, but in the current market it's slightly hard to swallow. The service however made up for it!
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May 13,2018
May 13,2018
0
people found
this helpful
this helpful
I have experienced first hand how supportive the Castles team are. Max showed me around properties in the area and was open to lots of questions at the start of the process.
The disappointing point was that the lease years were wrong on the particulars, ...
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“Max was great at finding a new buyer for my Flat. At the last minute he managed to find someone quickly and agree the asking price....”
May 04,2018
May 04,2018
0
people found
this helpful
this helpful
Max was patient and incredibly accomadating. I was impressed at how quickly he found a new buyer and made the process stress free by be calm and thoughtful through out each stage of the sales and buying process....
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May 01,2018
May 01,2018
0
people found
this helpful
this helpful
I recently completed on an apartment which was sold via Castles. Throughout the transaction Max was always quick to reply and get back to me with any queries that I had, which was great as I was a first-time buyer and the process can be ...
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Comment on agent fees
I was purchasing and thus did not pay fees
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Yes
“I would not hesitate to recommend Castles, David and Max were exemplary in their handling of the sale of our flat from start to finish....”
Apr 18,2018
Apr 18,2018
0
people found
this helpful
this helpful
I would not hesitate to recommend Castles. David and Max were exemplary in their handling of the sale of my flat from start to finish. I was seriously considering going with an online agent but I'm so pleased i didn't because I really don't think ...
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Comment on agent fees
They earned every penny!
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Apr 12,2018
Apr 12,2018
0
people found
this helpful
this helpful
Max was very communicative, responsive and patient. Based on my experience I felt that his approach was honest and ethical....
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Comment on agent fees
n/a
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Yes
Apr 11,2018
Apr 11,2018
0
people found
this helpful
this helpful
I initially went with an online agency but then went with castles at the same time. They got lots of people to view and found a buyer quickly. The market is a bit shaly so actually getting the flat sold was not fun but Max ...
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Comment on agent fees
Seems like a lot but I think they did end up having to do a lot of work for it so probably not too bad after all.
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Mar 27,2018
Mar 27,2018
0
people found
this helpful
this helpful
Castles, helped ease what was an extremely challenging sale. I had never had to buy and sell together. I hurriedly put my property up for sale with another Estate Agents first only to be totally let down by the property being priced too high and ...
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Comment on agent fees
Very reasonable fees.
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Mar 10,2018
Mar 10,2018
0
people found
this helpful
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Max made the process of buying our first property pretty seamless. His friendly and relaxed demeanour was appreciated. After searching for a while with various estate agents, we ended up buying the first and only property that Max showed us....
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Comment on agent fees
Indifferent.
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Mar 05,2018
Mar 05,2018
0
people found
this helpful
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A very reliable and honest person who knows the current market and would give sound advice accordingly without any hesitation....
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Comment on agent fees
The Agent's Fees is very good and reasonable. Personally, I think this Agent went beyond my expectations for the percentage of money which they charged.
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Mar 05,2018
Mar 05,2018
0
people found
this helpful
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I had been looking to buy a new home in Hackney since September of last year and I was reliant upon upon David Sipple at Castles Estate Agents to make sure this became a reality. He did everything he could to prevent and minimise delays ...
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Comment on agent fees
I was a purchaser so no fees.
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Mar 02,2018
Mar 02,2018
0
people found
this helpful
this helpful
I'm very happy with the entire service provided by Castles - with David bringing me on board/overseeing my house sale and Max dealing with the sale directly. They were professional, efficient and reliable throughout the entire process and despite our sale being challenging, were ...
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Comment on agent fees
Their fees were competitive with other agencies. I have no problem with this.
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Mar 01,2018
Mar 01,2018
0
people found
this helpful
this helpful
Excellent service - very responsive and available and helped us to problem solve during a complicated chain. David also recommended us an excellent solicitor (Uzma Malik, MW Solicitors) who has given us excellent highly responsive service too. We were able to sell our flat at ...
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Comment on agent fees
For the service we got the fee was definitely worth it
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Dec 18,2017
Dec 18,2017
0
people found
this helpful
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Max is a great estate agent. Very communicative, well-mannered and efficient. He worked very hard to sell our flat....
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Comment on agent fees
The fees seem fair and were communicated clearly from the start.
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Sep 29,2017
Sep 29,2017
0
people found
this helpful
this helpful
Both David and Max were extremely helpful when it came to buying our property and went out of their way to help everything run smoothly for us.
We are really happy with everything, Thanks to both of you!...
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Jun 22,2017
Jun 22,2017
0
people found
this helpful
this helpful
Castles were professional and a pleasure to deal with throughout the whole process of selling our home with them. David was proactive and did his upmost to make sure everything stayed on track and that everyone was informed and happy at all stages which was ...
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Comment on agent fees
Good.
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Yes
May 17,2017
May 17,2017
0
people found
this helpful
this helpful
David was extremely helpful and helped us sell our house very quickly, He was always on hand with advice and support. I'd definitely recommend him and Castles to friends looking to buy or sell....
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May 12,2017
May 12,2017
0
people found
this helpful
this helpful
This is the second time I have used Castles in Hackney and the reason I returned is because of the excellent service David and the team provide to their clients. I really can't fault their service. Selling a property can very stressful at times and ...
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Comment on agent fees
Fees were negotiable and reasonable.
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May 04,2017
May 04,2017
0
people found
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Know the market. Communicative, responsive, friendly and down to earth. Did a great job of selling our place. Would definitely use again....
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Comment on agent fees
Good. We went for a ratchet option which suited us.
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Mar 10,2017
Mar 10,2017
0
people found
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Just completed through Castles and must say after dealing with numerous other agencies in the area they we're a breath of fresh air! They only offered me properties that actually matched my requirements and I really did feel like I established a good relationship with ...
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Comment on agent fees
Good.
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David
(107)
Max
(62)
Josh
(28)
Tenant Fees
Tenant Fees and Permitted Payments* Holding deposits - a maximum of 1 week’s rent
* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above
* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT
* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs
* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax
* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate
* Reasonable costs for the replacement f lost keys or other security devices. Last updated at 05/06/2019, 12:52 PM by David Edgar
Complaints Procedure
No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents
Best Estate Agent in E5 
