Castles Estate Agents (London)
Hackney, London, E5
5/5, 182 reviews
99% recommended
95% sales valuation accuracy
99% sales fee satisfaction
No description for branch.

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Latest Reviews

View all Reviews 182
8th Oct 2024
reviewed by 'Sarah S'
“Sandro was fantastic! He was so proactive and made himself available whenever he could to get sale over the line. ......”
23rd Oct 2022
reviewed by 'Cedric Rondeaux'
“We cannot recommend Castles (Hackney) enough. The support we received from the team was simply outstanding. Due to issues with ......”
3rd Oct 2022
reviewed by 'Evita'
“As a first time buyer, I was pretty anxious about the buying process, I was very lucky that Ela and ......”
15th Sep 2022
reviewed by 'Poppy'
“I wasn’t using castles directly, but they were the agent at the bottom of our chain. I got in ......”
31st May 2022
reviewed by 'C/o Charlie McNelly'
“This was my first experience of agents as a buyer, and it was a very very positive one. Ela was ......”
29th Apr 2022
reviewed by 'Jonathan'
“Josh and David were really fantastic during the sale process. We had a frustrating time with both sets of solicitors, ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Castles Estate Agents (London)
44 Lower Clapton Road
Hackney,London
Greater London
E5 0RN
020 8985 0106

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 99% £34,000 £1,250,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 5 0 89 1 84 1 1 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“5 star service from David and the team. A ple......”

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Dec 01,2020
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By: 'George'
Dec 01,2020
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5 star service from David and the team. A pleasure to work with, unlike so many estate agents that we’ve worked with in the past. Will definitely use them in the future and would recommended to friends and family....
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“Excellent Estate Agents...”

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Nov 15,2020
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By: 'Mohamed'
Nov 15,2020
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Castles Hackney are an excellent set of estate agents. They are honest, straightforward and wonderful to deal with. They are always willing to listen, answer questions and help. Max, David and Josh are all fantastic. Unlike so many estate agents, you feel like you can ...
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“Fantastic selling service...”

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Nov 10,2020
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By: 'Eloise'
Nov 10,2020
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I cannot fault my selling experience with Castles. David, Josh and Max are attentive, hard working and honest. We had to contend with a pandemic and one sale falling through and still they came up trumps with the new buyer. Max has worked incredibly hard ...
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“Polite, professional and efficient service...”

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Nov 02,2020
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By: 'Wendy'
Nov 02,2020
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I value customer service very highly and Castles provided me with excellent service during the sale of my flat. During the viewings process they provided me with regular updates and feedback. Once the sale was agreed my main contact, Max, was always contactable, polite and ...
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“Super efficient, patient and really cared!...”

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Nov 01,2020
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By: 'Samantha'
Nov 01,2020
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The quick sale of our flat during Covid-19 was made possible by David Sipple @Castles whose professionalism and efficiency made a difficult process as straight forward as possible. From his initial advice on what we needed to renovate to make the flat more attractive to ...
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“Absolutely amazing Team at Castles....”

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Oct 29,2020
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Josh
By: 'Anietie'
Oct 29,2020
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Absolutely amazing Team at Castles. It was a particularly difficult period due to the coronavirus pandemic but I felt very taken care of and nothing was too much. It was their hard work that enabled us to sell and I'm so glad I chose them. ...
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“Excellent Service in Hackney...”

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Oct 29,2020
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David
By: 'Rebecca'
Oct 29,2020
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We had tried to sell our property a year or so ago with another local agent, but without much luck. When we decided to give it another go, we approached Castles for their help. Max was brilliant. We achieved the full asking price and he ...
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“Max at Castle's was amazing throughout the pr......”

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Jul 15,2020
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David
By: 'Paul'
Jul 15,2020
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Max at Castle's was amazing throughout the process, which can be a pretty stressful at times. But he was always at the end of the phone whenever we had any questions or needed some reassurance and never needed chasing. He worked really hard for us ...
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“We had a thoroughly positive experience with ......”

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Jul 15,2020
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By: 'Gethin'
Jul 15,2020
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We had a thoroughly positive experience with Castles. Max personally went out of his way to research, locate and forward us the perfect properties to choose from. If we were ever to sell in the future, we would definitely return to Max, because of how ...
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“Professional and efficient in spite of covid-19...”

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Jul 13,2020
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By: 'Steve'
Jul 13,2020
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Max was very professional and competent, provided an efficient and helpful service throughout, in spite of covid-19 related hiccups! Thanks...
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“Thoroughly helpful...”

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Jul 08,2020
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Josh
By: 'Laura'
Jul 08,2020
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Castles were thoroughly helpful throughout the process and a hundred times more courteous and pleasant to deal with than all other agents I've dealt with....
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“Castles Estate Agents (London) Hackney...”

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Jul 06,2020
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David
By: 'Chiaka'
Jul 06,2020
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It was an absolute pleasure working with David, Max and the team at Castles Hackney. David and Max were friendly and always at the other end of the phone whenever you needed them, they possessed very good knowledge of the property market both local and ...
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“Really great experience working with David an......”

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May 26,2020
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David
By: 'Christian'
May 26,2020
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Really great experience working with David and the team at castles would recommend! Really good communication and easy to work with David,He is a great guy,very informative , always a good listener and very proactive manager.David was very understanding when things where going ...
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“Josh was really helpful, professional and pol......”

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Mar 10,2020
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By: 'Lucy'
Mar 10,2020
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Josh was really helpful, professional and polite throughout the whole process of me buying my flat, and I'd always get a quick response to calls & emails. Would definitely recommend Castles!...
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“A great service from start to finish.no probl......”

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Feb 28,2020
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By: 'Leonard'
Feb 28,2020
0 people found
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A great service from start to finish.no problems or drama a truly professional service they were always on the end of a phone for any thing needed...
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“Really great experience working with max and ......”

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Feb 27,2020
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By: 'Eleanor'
Feb 27,2020
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Really great experience working with max and the team at castles would recommend! Really good communication and easy to work with....
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“Our daughter purchased her first flat in E5 t......”

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Feb 26,2020
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By: 'Barbara'
Feb 26,2020
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Our daughter purchased her first flat in E5 through Max Whatley at Castles who was courteous, helpful and professional throughout....
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“Castles are Efficient and Straightforward to Deal with...”

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Feb 26,2020
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By: 'EF'
Feb 26,2020
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We are very happy with the service we received from Castles. Max worked consistently to get our house purchase through, even making visits to the vendor to help with their side of things. He ensured that relations between the two parties flowed and remained positive. ...
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“EXCELLENT SERVICE FROM START TO FINISH...”

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Feb 22,2020
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Josh
By: 'KARIM'
Feb 22,2020
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After sitting down with four different agents we as a family (myself representing my Granddad) decided to go with Castles. And I must say it was the best decision we made! Being first timers in selling and buying we first met David who was a ...
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“Recently bought my first property through Cas......”

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Feb 17,2020
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By: 'Mary'
Feb 17,2020
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Recently bought my first property through Castles Hackney. Max and David were so helpful and supportive. Max was always happy to chase enquiries and always quick to respond putting any concerns or worries on your mind at rest. After having a bad experience with a ...
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“Excellent service...”

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Feb 07,2020
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By: 'tariq'
Feb 07,2020
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Had an all-round excellent experience buying my new home with Castles. Max, David and the rest of the team were helpful, friendly and responsive. I felt very well taken care of from the first viewing all the way through to completion. Thanks again for helping ...
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“Great service, quick sale...”

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Feb 06,2020
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David
By: 'Peter'
Feb 06,2020
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My property had been on the market for a number of months before I moved it to Castles with few viewings and offers. Castles were realistic when setting my expectations and offered a high level service which resulted in many more viewings than I'd previously ...
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“Excellent Service...”

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Feb 05,2020
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David
By: 'Thomas'
Feb 05,2020
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We just sold our flat in Clapton through Castles and were very happy with the service provided by Max, David and Josh and the team throughout the whole sale process...
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“Max at Castles helped me and my husband buy o......”

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Feb 04,2020
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By: 'Anna'
Feb 04,2020
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Max at Castles helped me and my husband buy our first home earlier this year. As first time buyers we needed a fair bit of guidance throughout the process! Max was absolutely brilliant for the duration. He was always on hand when we had any ...
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“We bought through Castles and found it super ......”

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Feb 04,2020
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By: 'MR'
Feb 04,2020
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We bought through Castles and found it super straightforward and Max, our estate agent, was really helpful and on hand via WhatsApp night, day, weekend!...
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“Our second experience with Castles...”

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Feb 04,2020
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By: 'Alex'
Feb 04,2020
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Our second experience with Castles was as excellent as the first, Max was very approachable and friendly throughout the process and was a great advocate....
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“Excellent - will use again...”

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Feb 04,2020
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By: 'Laura'
Feb 04,2020
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Max was very friendly and helpful throughout the process. He really walked us through the process, and helped mediate across all the parties involved. Castles felt like a locally-run agency interested in delivering value to its customers, unlike many of the other high street agents ...
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“We love the team at Castles Hackney...”

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Feb 03,2020
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By: 'Alessandra'
Feb 03,2020
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We love the team at Castles Hackney who managed both the sale of our flat and the purchase of our new home. David Sipple and his team (Josh and Max) made the whole process of selling and buying relatively painless. Their swift action, spot on ...
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“Great customer service...”

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Feb 01,2020
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By: 'Angela'
Feb 01,2020
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Our experience was really positive. We had great customer care from start to finish with all questions answered promptly. We felt supported through out the process which resulted in minimal stress and a great outcome in terms of a sale at the asking price....
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“I have been a Castles customer since 2007. I ......”

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Jan 27,2020
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By: 'Petri'
Jan 27,2020
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I have been a Castles customer since 2007. I have purchased, rented out and sold my property through Castles. I chose them as I know I get honest answers from them, they have been local to Hackney for decades, and the team working there are excellent, ...
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London), London E5 0RN



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