100% sales valuation accuracy
99% sales fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.
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Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.
Latest Reviews
4th Nov 2023
reviewed by 'Nurul'
20th Feb 2023
reviewed by 'Salv'
20th Dec 2022
reviewed by 'Mr L simmonds'
Opening Hours
Address
Castles Estate Agents (London)
243\/245 Hertford Road
Enfield
Greater London
EN3 5JJ
020 8804 8000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 99% | £135,000 | £795,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 2 | 0 | 73 | 2 | 34 | 1 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Aug 19,2019
Aug 19,2019
0
people found
this helpful
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Whilst I have been property hunting I viewed serveral properties advertised by this particular branch and have met most of their staff. The service I received has been absolutely brilliant and they have been very helpfull answering any queries I may have had. When I ...
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Jul 12,2019
Jul 12,2019
0
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Castles Enfield Branch made it a very smooth transaction on the sale of our property recently.
We was always kept informed of viewings and feedback.
Thank you Stephen and all tge team...
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Jun 20,2019
Jun 20,2019
0
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They are professional, easy to deal with no hassle. The selling was the best part, always informing us on the feedback from potential buyers.
The best experience ever....
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Mar 30,2019
Mar 30,2019
0
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Stephen was very knowledgeable and helpful throughout a complex sale. Stephen, Frank and the rest of the team kept me informed throughout the process in a timely manner and did their absolute best to overcome snags and get the sale through. Thank you all!...
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Comment on agent fees
Competitive, and bearing in mind the time, effort and level of service, excellent value.
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Mar 07,2019
Mar 07,2019
0
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I used Castles Enfield for the sale of my house, I have been extremely pleased with the service I have received from Stephen the Manager and all the staff from the very beginning of putting my house on the market to the end when they ...
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Comment on agent fees
Good
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Oct 11,2018
Oct 11,2018
0
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Thank you Castles for your help and support with our recent BTL purchase. a special thank you to Ashli for always answering emails from not just us but also our solicitor and Mortgage broker, being willing to open the property when we needed to access ...
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NA
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Sep 08,2018
Sep 08,2018
0
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Stephen was professional throughout the process of selling my house. His knowledge of the industry is great. He has phenomenal communication skills, as he replies back to you as soon as possible. Him and his team are great.
11/10...
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Sep 07,2018
Sep 07,2018
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Ashli was polite and professional when showing the property. Both Ashli and Stephen were quick to respond to any queries and keep me regularly updated. Great service and would recommend!...
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Jun 28,2018
Jun 28,2018
0
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This is the second property I have sold this year through Castles Estates. I cannot imagine ever using any other agent again. True professionals with a refreshing no nonsense approach and love for what they do. Stephen and Ashley at Enfield are a pleasure to ...
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Comment on agent fees
Good
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May 09,2018
May 09,2018
0
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The service I received from Castles on Hertford road was always professional, the staff were friendly and helpful
We did have issues with a buyer initially which wasted a lot of time but The staff at Castles were very honest about the issues and got ...
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Comment on agent fees
The Fees are okay
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May 06,2018
May 06,2018
0
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I'm very appreciative of their tenacity after an abortive sale last year. They have good customer service and empathise with the frustrations of selling property....
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Comment on agent fees
The fees appear fair.
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Nov 13,2017
Nov 13,2017
2
people found
this helpful
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I am really sorry to say I had really high expectations from using Castles to sell my home but I was left pretty disappointed. Potential buyers are not properly vetted and then there is a lack of communication after viewings take place. There were a ...
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Comment on agent fees
The fees are fair
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Aug 04,2017
Aug 04,2017
0
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As a first-time buyer, Ashli made the experience of buyer my first flat a good one. She was personable and I never felt like anything was too much trouble....
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Aug 01,2017
Aug 01,2017
0
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Thank you Stephen and Ashli. You did a great job selling my flat. Very helpfull and encouraging at all times....
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Comment on agent fees
Good
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Jun 23,2017
Jun 23,2017
0
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I found all staff to be very informative at all times and also gave me good advice. I felt like they really cared about my sale, and did their very best to get me the best price...
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Comment on agent fees
The fees were fair
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Feb 28,2017
Feb 28,2017
0
people found
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Very bad customer service always lying about being on the "phone" or in "meetings" they do not return calls and move in random tenants for money without due care to others and lack of consideration for the landlords wishes! Incompetent, neglectful, cold hearted, seem to ...
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Comment on agent fees
Disgraceful. No stars.
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Feb 27,2017
Feb 27,2017
0
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I placed my property on the market through this Agent partly as a
result of a valuation provided in the past but also on the
recommendation of relatives. I was not disappointed. From the
first home visit everything was handled in a friendly and
professional ...
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Comment on agent fees
I was very comfortable with a fee of 1.25% plus VAT
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Sep 12,2016
Sep 12,2016
0
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David is an absolute pleasure to work with. Efficient, caring and gets the job done! The team are also very helpful. Highly recommended...
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May 27,2016
May 27,2016
0
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I have just completed on my flat and want to thank you stuart for being so patient and professional despite many obstacles....
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Mar 21,2016
Mar 21,2016
0
people found
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From first meeting with both Stephen and David I was impressed by there calm, dignified approach to the sale of our property.
Supportive without being in the slightest pushy and friendly without being overly chummy their approach led to a smooth and stress free sale.
...
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Comment on agent fees
The fees charged seemed very fair for the high standard of service provided.
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Mar 21,2016
Mar 21,2016
0
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Excellent service from all involved in our very long sale. Their patience and expertise were outstanding. A massive thanks to all of you....
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Mar 12,2016
Mar 12,2016
0
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Excellent staff, amazingly helpful,great personalities kept us informed and would highly recommend. No pushing for the business - great service!...
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Comment on agent fees
Good
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Mar 07,2016
Mar 07,2016
0
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I initially viewed this property myself as my partner was unavailable for the open day. David kindly arranged for an evening viewing. An offer was put forward and accepted. The whole process was painless.
I found both David and Stephen to be very approachable and ...
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N/A
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Jan 21,2016
Jan 21,2016
0
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We cannot fault the service we received in any way as it was absolutely on point. All of the information,help and advice we received during this process was extremely helpful. The service we received was outstanding 5*. Thank you...
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Comment on agent fees
GOOD
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Dec 10,2015
Dec 10,2015
0
people found
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I sold a 'Buy to Let' property with a sitting tenant and it was very professionally handled. My misgivings at not selling with vacant possession were easily overcome and a quick sale to another Investor materialised within days. I was further amazed to acheive a ...
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Nov 07,2015
Nov 07,2015
0
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The service from Castles whilst selling my mother's house was first class. We live a long way from the property and could not be on hand often. They kept us fully informed, helped us make difficult decisions and returned our calls promptly. David in particular ...
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Comment on agent fees
Reasonable and competitive.
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Nov 05,2015
Nov 05,2015
0
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From the initial visit for the free valuation to the handover of the keys Stephen and the team were always friendly, helpful and patient with regular calls to keep me informed of the progress of the sale. I had no hesitation recommending Castles when a ...
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Comment on agent fees
Good value in the market
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Oct 22,2015
Oct 22,2015
0
people found
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Before I write my review I would like to take this fantastic opportunity to Thank Ashli Cortez and her colleagues in supporting and help dealing with my property sale. They are a professional organisation and have a wealth of experiences between them. The advice they ...
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Oct 22,2015
Oct 22,2015
0
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Stephen came out to view my Mums flat which l was selling, it was then he told me he had sold my sons house to them many years previous. My son and daughter in law were very impressed with him then, so l felt relaxed ...
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Comment on agent fees
We were 'happy' to pay the arranged fee with Castles, they do the 'foot work' they deserve their fee, certainly wouldn't have sold without them, so 'happy' to pay!
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Oct 21,2015
Oct 21,2015
0
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Very professional and knowledgeable team. I have received very good advice throughout the process. Have always been updated promptly with regards to any movement in the transaction. I can highly recommend Castles...
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n/a
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Stephen
(70)
Ashley
(22)
Ashli
(15)
David
(10)
Tenant Fees
Tenant Fees and Permitted Payments* Holding deposits - a maximum of 1 week’s rent
* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above
* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT
* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs
* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax
* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate
* Reasonable costs for the replacement f lost keys or other security devices. Last updated at 05/06/2019, 12:52 PM by David Edgar
Complaints Procedure
No procedure set.
Last updated at 9:31 AM 22/03/2018 by allAgents
Best Estate Agent in EN3 
Best Estate Agent in Enfield 
