Castles Estate Agents (London)
Edmonton, London, N9
4.9/5, 150 reviews
99% recommended
97% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
96% lettings fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.

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Latest Reviews

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20th Sep 2022
reviewed by 'Rosa'
“Castles Estates in Edmonton were a real Godsent to us. We were looking for a new flat for my mother ......”
20th May 2022
reviewed by 'No'
“I recently instructed Castles (the Hertford Road, Edmonton branch) to let out my apartment. Alex and his team were super ......”
12th May 2022
reviewed by 'H I'
“Excellent service! I can't thank Oliver and Portia enough for their expertise, kindness and support from start to end! Thank ......”
11th May 2022
reviewed by 'Cecilia'
“Everyone I met at castles, Hertford Rd Edmonton was fantastic, their readiness to help if there’s a problem and ......”
14th Apr 2022
reviewed by 'Debby Cheung'
“I recently rented a flat with Castles. The conduct was professional, friendly, fair and respectful. I always received prompt replies ......”
5th Apr 2022
reviewed by 'Helen'
“I recently rented a flat with Castles using the Edmonton branch and my family have had a long connection using ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Castles Estate Agents (London)
438 Hertford Road
Edmonton,London
Greater London
N9 8AB
020 8804 8123

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 100% £170,000 £680,000
Lettings 92% 96% £575 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
31 0 54 0 50 0 10 0 4 1
Areas covered
  • N9
  • Ponders End
  • N18
  • Edmonton
  • EN3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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Estate agents
Letting agents
Latest Properties
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Crouch End, N8
Edmonton, N9
Enfield, EN3
Hackney, E5
Palmers Green, N13
Tottenham, N15
Waltham Abbey, EN9

“He was extremely efficient, fast and dedicated to our needs ......”

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Mar 28,2016
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By: 'Sara'
Mar 28,2016
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He was extremely efficient, fast and dedicated to our needs at all times ,during the process of our search. I would highly recommend him as well as the rest of the staff of Castle Edmonton branch....
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“I dealt with Sertac at the Edmonton branch & Tom at ......”

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Mar 26,2016
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By: 'Ruth'
Mar 26,2016
0 people found
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I dealt with Sertac at the Edmonton branch & Tom at Waltham Abbey. Both were very helpful & kept me informed regularly by phone & email. Both very pleasant ....
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Comment on agent fees
Good- less than most. More affordable
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“Steven did an excellent job of finding a flat for ......”

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Mar 23,2016
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By: 'Mike'
Mar 23,2016
0 people found
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Steven did an excellent job of finding a flat for us and managing the whole process through to completion. we are delighted with the service he provided....
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Comment on agent fees
average
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“Over the past five years, I have been using the ......”

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Feb 28,2016
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Alex
By: 'asha'
Feb 28,2016
0 people found
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Over the past five years, I have been using the services of Castle to let out my property. Castles is very efficient at finding the right tenants. I have been liaising with an agent called Alex. In all my dealings with Alex he has always ...
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Comment on agent fees
good
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“Alex were great to work with. I think he were ......”

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Feb 26,2016
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Alex
By: 'IrinaL'
Feb 26,2016
0 people found
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Alex were great to work with. I think he were the most responsive estate agent I have dealt with (replying at any time of the day!) and i don't think we could have completed without Alex persistence. I would recommend Alex and Castles to all ...
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Comment on agent fees
Very Good
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“Thank you very much for Castle team from Edmonton branch, ......”

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Feb 23,2016
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By: 'Thank'
Feb 23,2016
0 people found
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Thank you very much for Castle team from Edmonton branch, London. Special gratitute for Steven Carter. It was pleasure to deal with. Operative, attentive and pleasant attitude and service. No wasted time and everything went smoothly as scheduled. Would strongly recommend this agent and company....
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Comment on agent fees
Good. Reasonable and not high
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“The agent was very professional and helpful throughout the whole ......”

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Feb 23,2016
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Sertac
By: 'Sergio'
Feb 23,2016
0 people found
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The agent was very professional and helpful throughout the whole process. I have trouble with phone reception in my workplace but he was flexible and answered all my emails promptly. I would recommend Castles Estate Agents and Sertac in particular to anyone looking to rent ...
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“From the moment I viewed the property until the morning ......”

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Feb 22,2016
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By: 'Madeline'
Feb 22,2016
0 people found
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From the moment I viewed the property until the morning when I received the keys for the property I have rented, Steven has been amazing. As a first time tenant having sold my property I had no experience in renting whatsoever. Steven guided me through ...
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Comment on agent fees
Agents fees were so low compared to other estate agent I had registered with.
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“Very happy with the service I receive from Castles as ......”

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Feb 19,2016
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Alex
By: 'Anne-Marie'
Feb 19,2016
0 people found
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Very happy with the service I receive from Castles as a letting agent; information is always clear and I receive a response to all queries and problems quickly. Very professional service and I have full confidence in the staff team....
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“Alex handled the process of finding a tenant for my ......”

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Feb 18,2016
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Alex
By: 'John'
Feb 18,2016
0 people found
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Alex handled the process of finding a tenant for my property, and the related paperwork, safety tests etc, very efficiently....
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Comment on agent fees
Fees seem about average for the services provided.
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“A very friendly and helpful went who went through all ......”

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Feb 14,2016
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By: 'DanJan'
Feb 14,2016
0 people found
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A very friendly and helpful went who went through all the details of the property and helped chase up any issues on small things like left over items in the property. Very helpful and no hastle....
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Comment on agent fees
Very fair fees
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“Sertac Cargoz was instrumental in me renting a property from ......”

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Feb 03,2016
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Sertac
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Alex
By: 'Kwame'
Feb 03,2016
1 people found
this helpful
Sertac Cargoz was instrumental in me renting a property from Castles. His professionalism and affable attitude was immense. His knowledge of the rental market and quick turnarounds to my queries and requests was highly appreciable. I will recommend Sertac any day. His manager Alex was ...
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Comment on agent fees
Agent fees was reasonable compared to other High Street agencies.
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“Alex has always been extremely helpful to me. He is ......”

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Feb 01,2016
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Alex
By: 'Ismini'
Feb 01,2016
0 people found
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Alex has always been extremely helpful to me. He is very easy to communicate with and very fast with getting things done. He is very efficient when dealing with all sorts of problems. Most importantly, he is always very friendly and polite....
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“I would definitely recommend CASTLE to anyone who are looking ......”

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Nov 09,2015
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Alex
By: 'Ana-MARIA'
Nov 09,2015
0 people found
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I would definitely recommend CASTLE to anyone who are looking to rent a property. They are not only professional in what they are doing but also very supportive with their customers. And these are two qualities I appreciate the most. They have always been very ...
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“We have been tenants with Castles Estate Agents (Edmonton Branch) ......”

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Oct 27,2015
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Alex
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Stuart
By: 'Mr'
Oct 27,2015
1 people found
this helpful
We have been tenants with Castles Estate Agents (Edmonton Branch) for over four and a half years and have received very good service from them. We have had no problems with the staff and we are always treated with respect. As a result, we would ...
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“The agent has always responded quickly and efficiently to any ......”

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Sep 10,2015
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Alex
By: 'Clare'
Sep 10,2015
0 people found
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The agent has always responded quickly and efficiently to any queries I have had. I have felt well supported by him in the last year and would use the agency again....
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“Totally awesome flat - obviously not cheap but process was ......”

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Aug 18,2015
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Alex
By: 'LJ'
Aug 18,2015
0 people found
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Totally awesome flat - obviously not cheap but process was easy and landlord was flexible. Alex at Castles was very helpful in getting everything set up quickly and answered my queries really promptly. Overall, very easy renting with everyone playing fair and sticking to their ...
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“This is the second time I have gone to Castles ......”

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Aug 11,2015
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Ashli
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Stephen
By: 'Jess'
Aug 11,2015
0 people found
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This is the second time I have gone to Castles Estate Agents due to their efficient, trustworthy and honest nature. They continuously worked around my schedule, without having that annoying salesy...
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“Stuart and his team have been amazing throughout the lengthy ......”

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Jul 27,2015
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Stuart
By: 'Jess'
Jul 27,2015
0 people found
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Stuart and his team have been amazing throughout the lengthy sale of my property. They found me a buyer so quickly, and managed to keep him engaged while I was involved in a growing chain. Stuart has consistently kept me informed as to what has ...
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“Castles Estates have managed my flat for a number of ......”

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Jul 19,2015
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Alex
By: 'Else'
Jul 19,2015
0 people found
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Castles Estates have managed my flat for a number of years, and have at all times dealt with matters in a timely and professional way. Rents are received regularly and promptly, and any maintenance matters dealt with as they arise. I am able to relax ...
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“I dealt with Alex for renting out my flat and ......”

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Jul 15,2015
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Alex
By: 'Caroline'
Jul 15,2015
0 people found
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I dealt with Alex for renting out my flat and he was professional and kept me informed at all times. Alex is enthuastic in his work and always sounded happy on the phone, he was a pleasure to deal with. Through my own choice the ...
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“Castles have been really friendly, professional and helpful for us. ......”

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Jul 10,2015
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Alex
By: 'hbr'
Jul 10,2015
0 people found
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Castles have been really friendly, professional and helpful for us. They had reasonable fees in comparison with their competition, have always been responsive with any maintenance, have been excellent communicators all along and particularly in dealings between us and the landlord. Alex in particular has ...
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“Alex was very professional and was always available to deal ......”

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Jul 01,2015
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Alex
By: 'Barbara'
Jul 01,2015
0 people found
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Alex was very professional and was always available to deal with my queries. When the transaction completed he still availed himself to deal with my queries and always points me in the right direction when my query is not for his department. I would always ...
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“I was a tenant for around 4years and appreciated the ......”

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Apr 30,2015
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Alex
By: 'Michael'
Apr 30,2015
0 people found
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I was a tenant for around 4years and appreciated the professional way I was dealt with by Alex who was always prompt in responding to any enquiry or issues I may have with the apartment. After handing in my notice to leave the flat and ...
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“We used Castles agency in Edmonton for the first time ......”

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Apr 16,2015
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Alex
By: 'DAA'
Apr 16,2015
0 people found
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We used Castles agency in Edmonton for the first time to rent out our property in North London. We dealt almost exclusively with Alex P. In regards to finding us potential tenants for our property Alex was thorough, quick to answer any queries and concerns ...
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Comment on agent fees
As first time landlords, full management of our property has provided peace of mind and hence we are willing to pay the higher fee rate that that procures.
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“Stuart was fantastic from start to finish. We were up ......”

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Feb 27,2015
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Stuart
By: 'Sushama'
Feb 27,2015
0 people found
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Stuart was fantastic from start to finish. We were up against a lot of pressure being in a chain, but Stuart managed the whole process flawlessly and effortlessly and was extremely approachable. He is a fantastic asset to his team and we will definitely be ...
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“We used Castles Estate Agents in Edmonton to sell our ......”

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Feb 14,2015
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By: 'Mrs'
Feb 14,2015
0 people found
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We used Castles Estate Agents in Edmonton to sell our property and found their service to be excellent. They were professional from the valuation stage right through to completion. As we had lived in our property for nearly 30 years, it meant a lot to us ...
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“Through their proactive marketing Castles found numerous buyers straight. They ......”

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Jan 26,2015
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Stuart
By: 'M'
Jan 26,2015
0 people found
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Through their proactive marketing Castles found numerous buyers straight. They helped me to evaluate all of the offers, explaining the pros and cons of each. Once a sale was agreed Castles kept in close contact with the solicitor to ensure there were no problems. Stuart ...
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“I am very satisfied with the service provided from Castle, ......”

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Jan 06,2015
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Stuart
By: 'Antoaneta'
Jan 06,2015
0 people found
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I am very satisfied with the service provided from Castle, especially Adam. He is extremely professional, friendly and even though the process took longer than expected not Castle's fault in anyway but the Vendor, they made sure they kept me informed throughout. I have no ...
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“They gave me the correct advice which helped to maximise ......”

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Nov 21,2014
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By: 'Nicholas'
Nov 21,2014
0 people found
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They gave me the correct advice which helped to maximise the sale price. The communication I received from the office was excellent especially from both David and Stuart. Although there were a few hiccups with the deal - which was mainly caused by Japanese Knotweed ...
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:30 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London), London N9 8AB



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