97% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
96% lettings fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.
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Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.
Latest Reviews
20th Sep 2022
reviewed by 'Rosa'
11th May 2022
reviewed by 'Cecilia'
14th Apr 2022
reviewed by 'Debby Cheung'
5th Apr 2022
reviewed by 'Helen'
Opening Hours
Address
Castles Estate Agents (London)
438 Hertford Road
Edmonton,London
Greater London
N9 8AB
020 8804 8123
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 100% | £170,000 | £680,000 |
| Lettings | 92% | 96% | £575 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 31 | 0 | 54 | 0 | 50 | 0 | 10 | 0 | 4 | 1 |
Areas covered
- N9
- Ponders End
- N18
- Edmonton
- EN3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Nov 08,2020
Nov 08,2020
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Have recently sold a house using Castles Estate Agency with Stuart Gray as the agent acting on our behalf. Was very pleased with his professional attitude, with good communications and prompt response to any queries, Made what could be a difficult experience into a straightforward ...
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Nov 08,2020
Nov 08,2020
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Just sold a house in Edmonton, Stuart Grey was extremely professional, helpful and always ready to help any questions I had, I have sold a brought 6 property in the last two years and can honestly say that Stuart has been the best agent I have ...
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Nov 08,2020
Nov 08,2020
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We sold out property May 2020- Stuart expertise was informative from start to finish.
It could have been stressful simply because of the current climate with COVID-19
However because Stuart kept us up to date we never experienced stress throughout the process...
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Oct 26,2020
Oct 26,2020
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Bought my house 28 years ago with Castles Edmonton. Great service then... excellent service now. Stuart took management of my sale during a difficult year with the pandemic but remained in contact, was very supportive and provided more information than my solicitors at every stage. Stuart ...
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Aug 20,2020
Aug 20,2020
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Id like to thank Alex and sertac for ongoing help and support. Its nice to see people doing g that little extra to ensure everything goes to plan. You are both a credit to your team. Thanks again...
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Jul 06,2020
Jul 06,2020
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Excellent service by great individuals.
Bought several properties from Castles now, service is excellent every time. Attentive to detail, do not sit on things and are very helpful every time you need their assistance. Would definitely recommend!...
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Jun 30,2020
Jun 30,2020
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I highly recommend the Castles team
when selling a property. Stuart and Sam were professional and efficient from start to finish and when communications between lawyers broke down due to staff being furloughed as a result of COVID, Stuart and his team worked consistently with ...
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May 07,2020
May 07,2020
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Castles team members are great! They have helped me throughout my tenancy with professionalism and promptness.
Highly recommend! Thank you Alex, Sertac and the lovely ladies from Maintenance team....
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May 07,2020
May 07,2020
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I don't usually write reviews but felt I had to thank Alex (Castles Edmonton ) publicly for going above and beyond to help my family secure the home we so badly wanted.
From the first contact I made with Alex until the very end when my ...
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Apr 15,2020
Apr 15,2020
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Dedication, professionalism and compassion amongst many others are what a tenant needs from their Estate Agent and these guys got it all.
Alex, as well as other colleagues is highly professional and compassionate. He always gave valuable advise.
I can’t recommend them highly enough.
...
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Apr 10,2020
Apr 10,2020
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Alex and Sertac were really helpful, and professional. I felt very much I could trust them and I would definitely recommend them. This was about finding a tenant for my property in Edmonton. I think they know the market very well.
10/10 !!...
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Feb 10,2020
Feb 10,2020
1
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After a not so positive experience with another agency, Castles came highly recommended by a friend. What was an extremely stressful time selling my property due to other circumstances, Stuart and his team were superb from beginning to end. Their time, effort and kindness was ...
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Feb 09,2020
Feb 09,2020
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On deciding to sell our home we approached an online company and also castles well what can I say castles won hands down stuart came round he was very professional and definitely knows his market and answered every question as this was the first time ...
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Feb 08,2020
Feb 08,2020
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Deciding to sell my house with Castles was the best decision I ever made. Stuart had been fantastic help and definitely delivered good service. The process of the sale run smoothly and I always felt that I could speak to anyone in the castles team ...
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Nov 28,2019
Nov 28,2019
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We had an aweful experience with our previous letting agents and once we contacted Castles, things have been much better and so far, we are very happy with the service we have had. We hope Castles can keep up the good service....
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Nov 20,2019
Nov 20,2019
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Alex Philippou helped us with our let, he was professional throughout the process. The maintenance team were very fast to action any issue we had with the property. Thanks Castles, we enjoyed living at the property for the past 3 years :-)...
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Nov 08,2019
Nov 08,2019
1
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We have been very pleased and content with the level of service provided by the Castles team in Edmonton. As landlords we dealt with Jay who was professional, thorough, understanding and efficient. The team also in maintainance, accounts and administration are effective team players who ...
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Oct 07,2019
Oct 07,2019
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Just sold my late Mother's house through Castles estate agents, who were very helpful . Gave good advice when needed, also sale proceeded very efficiently.
Thanks to the whole team....
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Oct 03,2019
Oct 03,2019
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Great job Castles Edmonton!.................
Castles have looked after me and my Enfield flat for many years and I've always been happy with the efficient and courteous service they provide.
Thanks to Alex, Craig and team.
I would highly recommend you give them a try....
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Jul 15,2019
Jul 15,2019
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From the very first contact and to this day Alex and his team at the Castles Edmonton branch have handled my property let with total professionalism.
As a landlord they have entrusted confidence within me, due to their ability to source a reliable clean and ...
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Jul 09,2019
Jul 09,2019
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Dealing with Castles for the purchase of my new property was an absolute pleasure. I found Stuart very honest and knowledgeable. He kept me informed throughout the purchase and made the whole process as easy as possible. Thank you...
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Jul 08,2019
Jul 08,2019
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Stuart and Sam whom I dealt with at Castles were both utterly brilliant. They were polite, courteous, friendly, and knowledgeable. We took their expert advice and we had an excellent offer we accepted within a few days of the house being on the market. Stuart ...
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Jul 08,2019
Jul 08,2019
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Dealing with Stuart Gray made the job of selling my mum's house as painless as possible. His plain to sell the house was spot on. The staff always passed messages and Stuart would get back ASAP.
If we lived in Edmonton we use him and ...
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Jul 08,2019
Jul 08,2019
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Stuart and his team were excellent. No Messing about. When there was an issue they dealt with it straight away. When I need a question answered they answered all questions.
They were honest and no nonsense.
Stuart and team very nice people.
I would use ...
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Jul 07,2019
Jul 07,2019
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Absolutely lovely both Stuart and Sam , helpful throughout and informative!
I really appreciate all the help and support with selling our late grandparents home , and fast turn around of ten weeks to sell it .
Thank you both and definitely will be recommending you both to ...
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Jul 02,2019
Jul 02,2019
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I will be open I hadn't had much luck in the recent couple of months with property viewing, something was always missing. In March I went to view a property managed by Castles and the agent who I met was Sertac, it was an open ...
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May 04,2019
May 04,2019
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Sold our house in days. Stuart explained everything clearly from beginning. Kept us in the loop throughout. Most importantly didn't overvalue and give us false hope....
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Comment on agent fees
Fair tiered system. Would recommend.
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Apr 15,2019
Apr 15,2019
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I wanted recently rented a flat with Castles and from the first connection to last check out meeting, the conduct was professional, friendly, fair and respectful. I always received prompt replies to my little and bigger concerns and all were taken care immediately. This is ...
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Mar 05,2019
Mar 05,2019
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Castles is a highly professional company who recently sold our property in a challenging market.
Stuart was very proactive and provided a high level of communication through the entire sales process....
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Comment on agent fees
Good and innovative
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Feb 24,2019
Feb 24,2019
1
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Recently sold a property through Castles. They acted professionally and efficiently and found a buyer very quickly in a difficult market. The regular updates on the progress of the sale that I received from Stuart & Sam were invaluable and reassuring, so much so that I ...
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Alex
(59)
Stuart
(59)
Sertac
(16)
Tenant Fees
Tenant Fees and Permitted Payments* Holding deposits - a maximum of 1 week’s rent
* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above
* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT
* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs
* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax
* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate
* Reasonable costs for the replacement f lost keys or other security devices. Last updated at 05/06/2019, 12:52 PM by David Edgar
Complaints Procedure
No procedure set.
Last updated at 9:30 AM 22/03/2018 by allAgents
Best Estate Agent in N9 
Best Letting Agent in N9 
