100% sales valuation accuracy
100% sales fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The ...
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Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Latest Reviews
21st Dec 2022
reviewed by 'JRP'
19th Dec 2022
reviewed by 'Melinda Wutete'
5th Jul 2022
reviewed by 'Wayne'
19th Jul 2021
reviewed by 'Bryan'
19th May 2021
reviewed by 'Rachel'
Opening Hours
Address
Castledene Sales & Lettings
19 Victoria Road
Hartlepool
County Durham
TS24 7SE
01429 856565
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £28,500 | £230,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 86 | 1 | 52 | 2 | 15 | 0 | 11 | 0 | 2 | 1 |
Areas covered
- TS24
- TS26
- TS25
- TS23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Apr 10,2017
Apr 10,2017
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As I live in the South I needed someone with local knowledge to provide me with the best advice when it comes to investment properties. Thankfully I got in touch with Callum and couldn't be happier. I get honest advice, and never get pressured into ...
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Apr 07,2017
Apr 07,2017
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Ive dealt with louise and lizzy on my rental properties recently and outstanding how quickly and efficient they found and vetted my new tenants and had houses occupied within a few days, will be using them again soon...
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Apr 06,2017
Apr 06,2017
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Having used the Hartlepool branch since they opened 2 years ago, I have nothing but good to say. Perfect service, always on the ball for repairs etc. Would highly recommend to any other landlord. Louise and Lizzie have never let me down. A pleasure to work ...
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Good
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Apr 05,2017
Apr 05,2017
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Thank you to you Louise and Lizzie for your advice and support, went above and beyond - couldn't be happier...
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Apr 05,2017
Apr 05,2017
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What can I say apart from BRAVO .
Louise was Amazing in every way . Nothing was a problem and she went above and beyond with every step of my move ... Louise was a pleasure to meet and was professional every step of the way . I would ...
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Good
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Apr 05,2017
Apr 05,2017
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Louise is fabulous always on hand when needed can't do enough for me. Easy to contact fabulous agent. Highly recommended service....
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Excellent
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Apr 05,2017
Apr 05,2017
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These two have done absolutely everything above n beyond they could for myself and children to be accommodated from my first house last year to this one I'm in now .
Nothing is ever too much no matter what you need them for .
Always asking is ...
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Good
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Apr 05,2017
Apr 05,2017
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I'm a tenant of castledene and have for a while now! Louise Wray is a fantastic landlord! Always helpful! Very friendly!...
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Good
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Apr 05,2017
Apr 05,2017
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Louise and her team are never to busy to go out of there way to help and give guidance with a smile. I wouldn't be where I am today without Louise's guidance...
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Comment on agent fees
You pay for what u get and the fees are really good as the staff give u a 110% in everything they do
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Apr 05,2017
Apr 05,2017
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I am a tenant and I must say the service I receive from this agency is amazing! They are always so polite to me and treat me lovely, they are very helpful! I would recommend this agency to anyone!...
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Apr 04,2017
Apr 04,2017
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Can't fault Louise and Lizzie at the Hartlepool branch, always available when I've needed them for whatever reason, it also helps that I've got a great land lady who has been with Louise for ages. I've recommended the girls several times and will continue to ...
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Apr 04,2017
Apr 04,2017
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I have used the Hartlepool office for just over a year now to rent out 3 of my properties. Lizzie has been excellent and I can't fault anything with their service. Quick efficient service every time and they have found me excellent tenants. It's lovely dealing ...
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Apr 04,2017
Apr 04,2017
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I viewed a few rental properties through the Hartlepool office and they couldn't have been more helpful. In the end I fell in love with a property that was unfortunatly not through Castledene, but I wish it had of been as they were very pleasant ...
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Apr 03,2017
Apr 03,2017
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I sold my house through Castledene, Louise & Callum were excellent. Within 1 week my house had two viewings. From that I received an offer which I accepted. The house completed after a month and a half with no hiccups - couldn't have been happier....
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Comment on agent fees
Spot on
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Mar 30,2017
Mar 30,2017
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Hartlepool manage three of my properties and are always very helpful. My first two properties Lizzie and Louise had tenants ready to move in after only one week! My third property I completed on it on the Friday and Louise & Lizzie already had a tenant ...
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Nov 14,2017
Nov 14,2017
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As an experienced landlord and developer I have been in the property business for over 20 years . In that time I have dealt with and continue to deal with many Agents both in sales and lettings managing my portfolio of rental properties.
I have been usuing ...
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Good
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Nov 14,2017
Nov 14,2017
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I feel that out of the 3 property agents that I have used in my Hometown of Hartlepool that Castledene are clearly superior to the others.
I would say that the 2 ladies (Louise and Lizzie) that I have had regular contact with are polite, respectful, professional, ...
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Comment on agent fees
the fees charged by Castledene are comparable to other agents that I have used.
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Jun 08,2018
Jun 08,2018
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Castledene was recommended to me by another landlord and I am very pleased I used them. I have used two other letting agents in Hartlepool and the the service was the worst that could be imagined from both. In contrast Louise and especially Lizzie who ...
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Comment on agent fees
Good for the level of service provided.
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Nov 16,2017
Nov 16,2017
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Castledene have been a pleasure to deal with right from the start. A viewing on our requested property was arranged in good time, and the application process that followed was simple and well communicated.
Leslie attended the viewing to show us around the property and ...
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Comment on agent fees
Fees are reasonable. Not the cheapest, but also far from the most expensive. The customer service received and swift processing of information is worth the fee I paid.
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Apr 26,2017
Apr 26,2017
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I have been very impressed with Castledene from the first contact I made with them to the present day. I have found the team to be very professional, considerate and understanding of the needs of the tenant(s), balancing the responsibilities of a landlord and ...
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Comment on agent fees
Fees are in line with other companies but provide Castledene provide a much better service.
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Lizzie
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Rachael
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No fees information available
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Last updated at 11:31 AM 31/03/2017 by allAgents
Best Letting Agent in Hartlepool 
