100% sales valuation accuracy
100% sales fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The ...
show more
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Latest Reviews
21st Dec 2022
reviewed by 'JRP'
19th Dec 2022
reviewed by 'Melinda Wutete'
5th Jul 2022
reviewed by 'Wayne'
19th Jul 2021
reviewed by 'Bryan'
19th May 2021
reviewed by 'Rachel'
Opening Hours
Address
Castledene Sales & Lettings
19 Victoria Road
Hartlepool
County Durham
TS24 7SE
01429 856565
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £28,500 | £230,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 86 | 1 | 52 | 2 | 15 | 0 | 11 | 0 | 2 | 1 |
Areas covered
- TS24
- TS26
- TS25
- TS23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Apr 29,2017
Apr 29,2017
0
people found
this helpful
this helpful
SUPERB!! What more can I say, these girls are fantastic and I can't thank them enough, they have taken control of my portfolio which with another agent was costing me money each month which I could not afford. The girls have turned things around from ...
read full review
read full review
Comment on agent fees
Worth every penny!!!
Was this helpful?
Yes
Yes
Apr 27,2017
Apr 27,2017
0
people found
this helpful
this helpful
I had Callum come out to my property and he gave me honest advice - he was a breath of fresh air from your usual 'estate agents' after having a conversation with him he was confident he would have a buyer for my property. I ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 26,2017
Apr 26,2017
0
people found
this helpful
this helpful
Wanted to take some time out of my busy day to praise the hard work of these two. To me the peace of mind I get from knowing my portfolio of rental properties is in the safest of hands is priceless!! Louise and Lizzie are ...
read full review
read full review
Comment on agent fees
Excellent
Was this helpful?
Yes
Yes
Apr 25,2017
Apr 25,2017
0
people found
this helpful
this helpful
Can't thank louise and the team for all the hard work they put in looking for my ideal property, they completley understood my requirements, assisted me with everything and very proffesional through out the process... Thank you castle dene....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2017
Apr 25,2017
0
people found
this helpful
this helpful
Louise and Lizzie are really helpful. They listened to my needs and found the ideal property that was within my budget. I would reccomend them and Castledene to anyone...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 25,2017
Apr 25,2017
0
people found
this helpful
this helpful
Was stuck some time ago when getting renovations done at my house.
We needed to move out for approx 6 months.
Went and seen Louise and Lizzy in castledene and they took care of everything.
They even had people who helped us move some furniture and ...
read full review
read full review
Comment on agent fees
Normal fees and competitive prices
Was this helpful?
Yes
Yes
Apr 25,2017
Apr 25,2017
0
people found
this helpful
this helpful
First class service from start to finish I can't thank the staff enough for their help and would recommend them to anyone who is wanting to rent a property....
read full review
read full review
Comment on agent fees
Excellent
Was this helpful?
Yes
Yes
Apr 25,2017
Apr 25,2017
0
people found
this helpful
this helpful
Absolutely love louise and Lizzie, how hardworking they are and how much they have helped me over the last 9 months I have been a tenant, always welcoming when I have been in branch with any queries and brilliant over the phone. They do their absolute ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2017
Apr 25,2017
0
people found
this helpful
this helpful
Excellent communication skills from Louise Wray and Lizzie Close always happy to help with issues I contact them for. Very understanding and helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
We have been dealing with Louise and Lizzy regarding our buy to let property and have found them to be very helpful and informative and nothing is too much trouble...
read full review
read full review
Comment on agent fees
very good
Was this helpful?
Yes
Yes
Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
Louise and Lizzie are excellent helpful staff - they are very professional and a credit to the company. they keep me fully informed on all aspects of my property...
read full review
read full review
Comment on agent fees
I would say good but have no comparisons
Was this helpful?
Yes
Yes
Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
Couldn't be more helpful!! These two really know their stuff! As a landlord with properties all over the country, I know a good agent when I meet one. I only wish Louise and Lizzie could manage everything I have!!...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
Would highly recommend Castledene Hartlepool Lizzie and Louise are so helpful and a pleasure to work with if you need anything they are always willing to help...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
Since recently meeting Louise I have found her to be very professional and proficient at her job. I would happily recommend her services and expect to do business again....
read full review
read full review
Comment on agent fees
A tad loaded with up front costs, monthly costs and six monthly/annual review costs!
Was this helpful?
Yes
Yes
Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
Started using Castledene for one of our lettings to ‘test the waters' and we have been so impressed with the professional and efficient service given by Louise and Lizzie that we have increased that number to four and will put our other properties in their ...
read full review
read full review
Comment on agent fees
Fees are very fair
Was this helpful?
Yes
Yes
Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
I am given regular email updates regarding my rental property. Staff seem very helpful and efficient. I am very satisfied with the overall level of service that I recieve....
read full review
read full review
Comment on agent fees
I consider that the fees are reasonable considering the high standard of customer service.
Was this helpful?
Yes
Yes
Apr 22,2017
Apr 22,2017
0
people found
this helpful
this helpful
Always pleased to be working with Castledene Hartlepool ! Lizzie and Louise are courteous and on the ball with all the information I need to give them the best service they deserve to keep their clients happy!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 21,2017
Apr 21,2017
0
people found
this helpful
this helpful
After many years of difficulty with a letting agent we switched to Castledene based on the good impression from their website. I have mostly dealt with Lizzie from the start. They took on a property with various issues and have sorted everything out and it ...
read full review
read full review
Comment on agent fees
Perfectly reasonable fees.
Was this helpful?
Yes
Yes
Apr 21,2017
Apr 21,2017
0
people found
this helpful
this helpful
Genuinely delighted with the service and level of professionalism which I receive from Louise and Lizzie. I am more than confident that my portfolio is in safe hands, it's well managed and maintained which leaves me with more time to concentrate on sourcing new properties ...
read full review
read full review
Comment on agent fees
10% is more than fair for the level of service.
Was this helpful?
Yes
Yes
Apr 21,2017
Apr 21,2017
0
people found
this helpful
this helpful
Hi I think I really must stop and praise this pair. From the get go both Lizzie and Louise have been so helpful and are a definite asset to the company. They have a wide range of knowledge, not just within their own fields and ...
read full review
read full review
Comment on agent fees
I believe the fees are acceptable for the excellent service given
Was this helpful?
Yes
Yes
Apr 21,2017
Apr 21,2017
0
people found
this helpful
this helpful
I have had my property looked after by Louise and Lizzie for about 8 months , they do a great job , always in contact with me about repairs ect , prompt reply if emailed ect...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 21,2017
Apr 21,2017
0
people found
this helpful
this helpful
Great service, rented a couple of houses, but not had service like I have very good ,louise and lizzie are great and there to help if any problems,also they work together as a great team very happy tenant as we make as a home ...
read full review
read full review
Comment on agent fees
GOOD
Was this helpful?
Yes
Yes
“Assertive , professional , knowledgable and flexible , four of the key attributes ......”
Apr 21,2017
Apr 21,2017
0
people found
this helpful
this helpful
Assertive , professional , knowledgable and flexible , four of the key attributes for me. I have been using Louise and Lizzie for nearly a year now and would have no hesitation in recommending them - in fact , I already have....
read full review
read full review
Comment on agent fees
competitive
Was this helpful?
Yes
Yes
Apr 20,2017
Apr 20,2017
0
people found
this helpful
this helpful
Louise and Lizzie where very helpful when we decided to move out for the first time and rent. Answered all the questions we asked even if they sounded silly. Very friends and helpful service. Couldn't of asked for better people to deal with to get ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 20,2017
Apr 20,2017
0
people found
this helpful
this helpful
Louise and Lizzy have been first class since the day we showed an interest in our home. Approachable, friendly and nothings a problem to them.
Keep it ladies :-) xx...
read full review
read full review
Comment on agent fees
Excellent
Was this helpful?
Yes
Yes
Apr 20,2017
Apr 20,2017
0
people found
this helpful
this helpful
I am a relative new comer to the Buy to Let market and these two ladies have helped me enormously in getting my 'let' off the ground.
I have been impressed by their thorough and business like approach and they continue to do a good ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 20,2017
Apr 20,2017
0
people found
this helpful
this helpful
We have been with Castledene for a number of years now and cannot recommend them too highly. We had trouble with our last Agents and Louise and Lizzie came to our rescue. They are extremely professional, highly efficient and very approachable. We receive an excellent ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 13,2017
Apr 13,2017
0
people found
this helpful
this helpful
I've dealt with Castledene now for the past 6 months and can't thank Callum enough for his advice on helping me find an investment property!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 12,2017
Apr 12,2017
0
people found
this helpful
this helpful
Let my property using Castledene Hartlepool and couldn't fault the service. Louise and Lizzie provided a seamless service from start to finish and still continue to do so. Would highly recommend. Thanks girls!...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 10,2017
Apr 10,2017
0
people found
this helpful
this helpful
Thank you Callum for helping me find a great investment property! I couldn't be happier. You advice was honest and I can't thank you enough. Living abroad makes it a tad harder when buying an investment property so thank you for been my eyes and ...
read full review
read full review
Was this helpful?
Yes
Yes
Louise
(143)
Lizzie
(127)
Rachael
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:31 AM 31/03/2017 by allAgents
Best Letting Agent in Hartlepool 
