100% sales valuation accuracy
100% sales fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The ...
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Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Latest Reviews
21st Dec 2022
reviewed by 'JRP'
19th Dec 2022
reviewed by 'Melinda Wutete'
5th Jul 2022
reviewed by 'Wayne'
19th Jul 2021
reviewed by 'Bryan'
19th May 2021
reviewed by 'Rachel'
Opening Hours
Address
Castledene Sales & Lettings
19 Victoria Road
Hartlepool
County Durham
TS24 7SE
01429 856565
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £28,500 | £230,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 86 | 1 | 52 | 2 | 15 | 0 | 11 | 0 | 2 | 1 |
Areas covered
- TS24
- TS26
- TS25
- TS23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 15,2017
Nov 15,2017
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I'm a part-time small scale property investor & can't thank Castledene Hartlepool enough for their perseverance, flexibility & professionalism in helping find tenants to fill my portfolio. They've done such a good job that I'm currently in the process of placing 5 more houses with them.
I can't ...
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Very good!
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Nov 15,2017
Nov 15,2017
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Hartlepool branch is amazing! Friendly approachable girls! Lizzy goes above and beyond and nothing is a problem.
Always helpful, understanding and just a pleasure to deal with.
Keep it going girls!!!...
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Comment on agent fees
Fantastic fees
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Nov 14,2017
Nov 14,2017
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From initially meeting Louise when she valued our house we had total confidence. She's very down to earth, honest and approachable. We listed the property and were very happy with the brochure Louise created for us. Happy to say we have accepted an offer and ...
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Value for money!
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Nov 14,2017
Nov 14,2017
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Lizzie and Louise have been so helpful finding wonderful tenents and ongoing tenancies. They always have the advise needed if any issues arise and have solutions to suit. I alway know these ladies will be able to help in the most cheerful and helpful manor....
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Comment on agent fees
Fees are very reasonable with no hidden costs
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Nov 14,2017
Nov 14,2017
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Just sold our second property in 2 years through Castledene, only had 1 viewing for each and achieved very close to our asking price both times. Louise's Photographs for both properties were outstanding and obviously got the people through the door.
During the sale of the first ...
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Comment on agent fees
Excellent price and value for money
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Nov 14,2017
Nov 14,2017
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These two manage my portfolio and I have been really with the service I have received. 5* and highly recommended!...
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Good
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Nov 13,2017
Nov 13,2017
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Sold my house, quickly and efficiently. I was delighted the the service, write up and photos were brilliant and I got the full asking price. What more could I want?? Would definitely recommend and use again in the future....
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Excellent value for money!
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Nov 13,2017
Nov 13,2017
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Couldn't rate these ladies highly enough! Expert advise throughout and extremely efficient! Would highly recommend! By far the best I have experienced!!...
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Nov 13,2017
Nov 13,2017
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Brilliant service.. everything you would want in a agent sorted all my problems with my home fixtures and fittings sorted within a week of reporting.. would recommend to anyone! Really happy with Louise very very helpful best agency I have been with....
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Nov 13,2017
Nov 13,2017
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Brilliant service by all at castledene sold fast without any problems and always kept up to date on sale. Couldn't ask for better service would definitely recommend to all thank you castledene...
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Comment on agent fees
Agents fees good value
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Nov 13,2017
Nov 13,2017
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Absolutely fantastic service, as a landlord I would have no problem recommended these two girls as the go to local agents....
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Good
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Nov 13,2017
Nov 13,2017
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These two manage my property portfolio with ease and total expertise. Having previously used another agent I can honestly say the total peace of mind I get from castledene is second to none!...
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Good
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Oct 29,2017
Oct 29,2017
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Louise was really helpful finding a rented property she went above and beyond to find exactly what i needed thankyou...
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Oct 29,2017
Oct 29,2017
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We are new customers to Castledene, and extremely impressed with the assistance & how fast the service was to find our new home.
Thank you to Lesley-Anne for showing us around the property & answering any questions we had. Such a friendly member of staff.
Lizzie dealt ...
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Jun 23,2017
Jun 23,2017
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I've been using Castledene for a number of years now and have been very happy with the service that I receive. Louise and Lizzie are extremely responsive to my needs and those of my tenants.
In all honesty, of late, I've had very little contact ...
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Comment on agent fees
Fees in my mind are always negotiable. Although I think the fees are high, they're in line with market rates in the area.
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Jun 01,2017
Jun 01,2017
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Louise and Lizzie are really lovely girls - very friendly and helpful - would recommend them to any of my friends - also Callum very helpful and friendly...
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May 11,2017
May 11,2017
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I had previously always looked after my own property but when the tenant stopped paying rent and frankly was a huge burden to me, I just didn't know what to do. A friend recommended Louise to me and I'm so glad I took that advice. ...
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Comment on agent fees
Worth every penny
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May 09,2017
May 09,2017
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Delighted with the service offered. Louise gave an honest and realistic market valuation, we sold our house fast and without hassle and were kept fully up to date though out the sale. Would certainly recommend to anyone looking to sell....
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Comment on agent fees
Excellent
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May 09,2017
May 09,2017
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No hesitations whatsoever in giving these two 5 stars! Lizzie and Louise are the most effective managing agents I've ever dealt with. Both are knowledgeable, effective and handle anything with ease and total professionalism!...
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Comment on agent fees
Superb for the service received
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May 09,2017
May 09,2017
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Louise came and valued my house for our elderly parents, she was kind and considerate throughout and never once gave us the hard sell. Throughout the marketing process Louise was so understanding surrounding access and actually communicating with us and our parents in a very ...
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Comment on agent fees
Excellent
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May 03,2017
May 03,2017
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Lizzie and Louise are always friendly and extremely helpful! Any questions I have are always answered quickly and any repairs are arranged straight away....
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Comment on agent fees
Good fees, no complaints
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May 03,2017
May 03,2017
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We recently completed our property purchase. Our agent was Callum, from start to finish Callum's professionalism was first rate. I would definitely use Castledene again. Thanks again Callum....
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May 03,2017
May 03,2017
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We have been speaking with Lizzie and Louise for some time now. They are both great, Lizzie especially. She has always worked professionally and friendly, helping us along the way.
Great Team would highly recommend them, a credit to Castledene. Keep up the good work.
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Good
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May 02,2017
May 02,2017
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Thanks Callum for your help, it's hard to find someone to trust when living aboard to give me the best advice on investment properties but you certainly help with that - thank you!...
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Apr 30,2017
Apr 30,2017
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I am always confident in the abilities of Lizzie and Louise. Louise always markets my houses and gives me the best and most honest advice on rental prices and if I need any work carrying out on them and then upon finding a tenant Lizzie ...
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Excellent
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Apr 30,2017
Apr 30,2017
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Callum and Louise are fantastic! Louise valued and marketed my house and then Callum negotiated a great offer and seen the sale threw to completion. Really happy with service and would definitely recommend....
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Comment on agent fees
Value for money.
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Apr 30,2017
Apr 30,2017
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Professional, friendly and always in the ball! Louise and Lizzie have been invaluable to me. They look after my houses perfectly and I am delighted I choose Castledene over other agents. Being new to the area I done my research and it's certainly paid off....
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Comment on agent fees
In line with other agents but the service is far superior.
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Apr 30,2017
Apr 30,2017
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Sold my house fast!! From initially meeting Louise, I would say she isn't your 'typical estate agent'. She was friendly, approachable and really knows her stuff. She made myself and my wife feel really comfortable from day one and we felt she was totally honest ...
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Apr 30,2017
Apr 30,2017
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Having had my house on the market with another agent for over two years, I met with Louise who gave me a very honest valuation. She was incredibly knowledgeable about the area and the market. We agreed a new fresh approach and her sales strategy ...
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Comment on agent fees
Very Good plus it was no sale, no fee!
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Apr 29,2017
Apr 29,2017
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These two make quite the team! Delighted with the way they have handled my sale. I'll certainly be recommending Louise and Callum to my friends and family!...
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Good
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Louise
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Lizzie
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Rachael
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:31 AM 31/03/2017 by allAgents
Best Letting Agent in Hartlepool 
