Hartlepool, TS24
5/5, 170 reviews
98% recommended
100% sales valuation accuracy
100% sales fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The ... show more Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.

This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.

Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Castledene Sales & Lettings | Estate Agents with Properties for sale - Bishop Auckland, Seaham, Easington, Hartlepool, County Durham & The North East

Latest Reviews

View all Reviews 170
21st Dec 2022
reviewed by 'JRP'
“I have been dealing with the Hartlepool office to rent a property in Sunderland, and the team consisting of Louise, ......”
19th Dec 2022
reviewed by 'Melinda Wutete'
“Had the back-up of a very dedicated team (Louise,Lizzie and Abbey).Very immediate to answer your emails and provide ......”
15th Nov 2022
reviewed by 'Julie'
“Recently bought a house via this branch.Both Alex and Charlotte were very professional, helpful and communicative. Would highly recommend ......”
5th Jul 2022
reviewed by 'Wayne'
“After contacting Castledene lettings about a property in Mowbray road on the 28/06/2022. I asked to apply for a rental just ......”
19th Jul 2021
reviewed by 'Bryan'
“All in all everything went very smoothly and without any major 'hiccups', I spoke to Abbey on the phone several ......”
19th May 2021
reviewed by 'Rachel'
“The fantastic team of Louise, Lizzie and Abbey at Castledene Hartlepool are first class and my favourite agents for my ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 12:00
  • Sunday: Closed
Address

Castledene Sales & Lettings
19 Victoria Road
Hartlepool
County Durham
TS24 7SE
01429 856565

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £28,500 £230,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
86 1 52 2 15 0 11 0 2 1
Areas covered
  • TS24
  • TS26
  • TS25
  • TS23
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA DPS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

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Castledene Sales & Lettings Image 1
Bishop Auckland, DL14
Easington, SR8
Hartlepool, TS24
Seaham, SR7

“5* service all round. Without doubt the best agent I have ......”

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Dec 12,2017
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By: 'Jakey'
Dec 12,2017
0 people found
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5* service all round. Without doubt the best agent I have used in all my years as a landlord. Highly recommended!...
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Good
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“Smashing lasses. Genuinely have went out of their way to ......”

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Dec 12,2017
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By: 'Wombwell'
Dec 12,2017
0 people found
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Smashing lasses. Genuinely have went out of their way to help me. Would tell anyone to use castledene. Thank you...
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Good
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“Exceptional!!! I have 6 houses in Hartlepool, Stockton and Middlesbrough and ......”

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Dec 12,2017
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By: 'D'
Dec 12,2017
0 people found
this helpful
Exceptional!!! I have 6 houses in Hartlepool, Stockton and Middlesbrough and all were problematic to me. After changing management to Castledene, the difference is certainly noticeable. The service levels are outstanding and the confidence I have in the girls is as high as could be. All 4 ...
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Worth every penny.
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“Absolutely love these two! Professional, helpful and very effective. They ......”

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Dec 11,2017
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By: 'Ian'
Dec 11,2017
0 people found
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Absolutely love these two! Professional, helpful and very effective. They manage my portfolio really well and make my life so much easier. I would definitely recommend them to any landlord looking for a managing agent!...
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“Superb service! I have used Castledene in Hartlepool for 3 years ......”

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Dec 11,2017
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By: 'Carolyn'
Dec 11,2017
0 people found
this helpful
Superb service! I have used Castledene in Hartlepool for 3 years now and actually followed the girls when they joined from a previous agent simply because they give me such an excellent service which gives me total peace of mind. I know they look after my ...
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Excellent for the level of service received.
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“I would certainly recommend Castledean to everyone. Professional and reliable ......”

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Dec 08,2017
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By: 'Louise77'
Dec 08,2017
0 people found
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I would certainly recommend Castledean to everyone. Professional and reliable staff who go out their way to help. It all went smoothly and quickly. I wouldn't use anyone else....
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I found fees are good compared to other companies.
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“Always happy to help and amazing customer care. Can't ask ......”

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Dec 08,2017
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By: 'Chris'
Dec 08,2017
0 people found
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Always happy to help and amazing customer care. Can't ask for more, Friendly and helpful and with a smile even on them cold Monday mornings...
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“Definitely would consider using castledene for when I'm be moving ......”

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Dec 07,2017
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By: 'A'
Dec 07,2017
0 people found
this helpful
Definitely would consider using castledene for when I'm be moving next. Friendly welcome staff and born and bred in the North East...
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“Always helpful, knowledgeable, polite and professional. From valuation to two ......”

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Dec 07,2017
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By: 'James'
Dec 07,2017
0 people found
this helpful
Always helpful, knowledgeable, polite and professional. From valuation to two years later I'm genuinely delighted I choose Castledene to look after my house. Keep up the good work girls!...
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Good
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“I have had numerous dealings with Louise over the years. ......”

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Dec 07,2017
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By: 'Parko'
Dec 07,2017
0 people found
this helpful
I have had numerous dealings with Louise over the years. She is very professional at her job and has a really bubbly personality which makes it always pleasant when communicating. I would highly recommend her to anyone who either wants to sell or rent their ...
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Good
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“Would recommend Louise, louise would go above and beyond for ......”

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Dec 07,2017
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By: 'Joanne'
Dec 07,2017
0 people found
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Would recommend Louise, louise would go above and beyond for all customers . When I need to move I would definitely go to Louise for help and advice...
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“Louise is a consummate professional, always friendly, polite and her ......”

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Dec 07,2017
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By: 'Karl'
Dec 07,2017
0 people found
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Louise is a consummate professional, always friendly, polite and her exceptional customer service skills are second to none! Would recommend Louise and her team to anyone....
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Comment on agent fees
Very reasonable
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“The guys who work here are great, very friendly and ......”

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Dec 07,2017
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By: 'Julie'
Dec 07,2017
0 people found
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The guys who work here are great, very friendly and helpful. Louise in particular has become a friend to both myself and my daughter outside of work hours as well, Very professional, I very highly recommend, the company and Louise herself in particular....
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“Louise Wray , from the castldine Group , Hartlepool one of the ......”

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Dec 07,2017
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By: 'Jolanda'
Dec 07,2017
0 people found
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Louise Wray , from the castldine Group , Hartlepool one of the best agents I have had the pleasure to speak to. Listened to what I needed and was absolutely amazing with the option she presented to me. Worth every second spent with her and now I ...
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“Louise manages all of my properties now and everything runs 100% ......”

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Dec 05,2017
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By: 'Jamie'
Dec 05,2017
1 people found
this helpful
Louise manages all of my properties now and everything runs 100% smoothly. If you're a landlord and need your property managed, give Louise @ Castledene a call....
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Good
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“First class service from first class staff!! Louise and Lizzie ......”

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Dec 05,2017
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By: 'Landlord!'
Dec 05,2017
0 people found
this helpful
First class service from first class staff!! Louise and Lizzie are fantastic and if your looking for a team to look after your rental properties I couldn't recommend them enough! My portfolio is managed with ease and class!!...
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Good
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“Having dealt with Louise and Lizzie for a few years ......”

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Dec 04,2017
Minithumbup
By: 'Alan'
Dec 04,2017
0 people found
this helpful
Having dealt with Louise and Lizzie for a few years now, could not be happier with the service provide. As I work away I know my property is always in good hands and never left unoccupied. As soon as one tenant leaves another tenant is ...
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good
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“Highly recommended to me and I would highly recommend to ......”

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Dec 04,2017
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By: 'Loucorky'
Dec 04,2017
0 people found
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Highly recommended to me and I would highly recommend to everyone...very professional company with very friendly staff..they make moving home easy...
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Good
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“I rent my house from castledene and from the initial ......”

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Dec 04,2017
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By: 'Grace'
Dec 04,2017
0 people found
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I rent my house from castledene and from the initial viewing threw to 18 months later we are still so happy. Nothings a problem, any repairs we have are dealt with fast and we are so happy in our home!! Special thanks to Louise and Liz ...
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Good
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“I rent my house from castledene and from the initial ......”

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Dec 04,2017
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By: 'Grace'
Dec 04,2017
0 people found
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I rent my house from castledene and from the initial viewing threw to 18 months later we are still so happy. Nothings a problem, any repairs we have are dealt with fast and we are so happy in our home!! Special thanks to Louise and Liz ...
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Good
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“Delighted with the service I receive. Since moving my portfolio ......”

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Dec 04,2017
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By: 'Lily'
Dec 04,2017
0 people found
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Delighted with the service I receive. Since moving my portfolio to castledene and with the help of Louise and Lizzie, my life is simpler! They take all the hassle out of renting for me! Couldn't recommend enough!!!...
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Excellent
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“Great girls, great at what they do! Haven't had a ......”

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Dec 04,2017
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By: 'Tony'
Dec 04,2017
1 people found
this helpful
Great girls, great at what they do! Haven't had a single issue since transferring my portfolio to Castledene Hartlepool! I would certainly recommend....
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good
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“I Let one property through Castledene Hartlepool, who manage all ......”

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Dec 01,2017
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By: 'Darren'
Dec 01,2017
0 people found
this helpful
I Let one property through Castledene Hartlepool, who manage all aspects of the property. They are always quick to advertise the property when required and find suitable tenants that have been thoroughly vetted. I am kept well informed through mostly email communications and that my ...
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Agent letting fees are competitive whilst the service is excellent.
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“Always quick to help keep in touch regardly when ever ......”

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Nov 29,2017
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By: '2'
Nov 29,2017
0 people found
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Always quick to help keep in touch regardly when ever in need. Quick to solve any issues. Always easy to approach and very friendly. Very good when dealing with moving in also. Made sure they were always at hand. Answered any questions with no problems ...
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Good
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“Louise and Lizzie go out of their way to help, ......”

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Nov 24,2017
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By: 'Hayley'
Nov 24,2017
0 people found
this helpful
Louise and Lizzie go out of their way to help, they have made life so much easier being a landlord. Would recommend these ladies to any landlord or buying/selling. Very professional and know there stuff...
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Comment on agent fees
They are very reasonable for fees, worth every penny
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“Really happy with the service I receive, I know my ......”

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Nov 24,2017
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By: 'Bill'
Nov 24,2017
0 people found
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Really happy with the service I receive, I know my house is looked after effectively and with great care and attention. I've had a tenant for over two years who is also very happy. What more could a landlord want?...
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Great
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“Dealt with lizzie and louise for some time now, very ......”

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Nov 24,2017
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By: 'Landlord'
Nov 24,2017
0 people found
this helpful
Dealt with lizzie and louise for some time now, very approachable and professional team always going the extra mile to strive for perfection, will continue to use these in the future and have no hesitation in recomending them to anyone...
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Acceptable
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“I find both Louise and Lizzie realiable and knowledgeable in ......”

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Nov 17,2017
Minithumbup
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By: 'Tito'
Nov 17,2017
0 people found
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I find both Louise and Lizzie realiable and knowledgeable in the job they do for me. Hence, I am happy with service I get from them....
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Comment on agent fees
The Agents; fees are reasonable and acceptable for me.
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“Louise and Lizzie are very professional , always respond promptly to ......”

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Nov 16,2017
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By: 'John'
Nov 16,2017
0 people found
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Louise and Lizzie are very professional , always respond promptly to any queries and we are very pleased with the how they have been looking after our house in Seaton....
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Comment on agent fees
Competitive
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“Could not be more helpful. Louise took great photos of ......”

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Nov 15,2017
Minithumbup
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By: 'Christy'
Nov 15,2017
0 people found
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Could not be more helpful. Louise took great photos of our house and herself and Lizzie was very quick to get it on the market and arrange for the sale board to go up. Every time I ring the office they are always professional, friendly ...
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Comment on agent fees
Fair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:31 AM 31/03/2017 by allAgents

Awards won by Castledene Sales & Lettings, Hartlepool TS24 7SE



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Branch - Hartlepool, TS24

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