75% sales valuation accuracy
100% sales fee satisfaction
87% lettings valuation accuracy
93% lettings fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 - a reason we attribute to Customer Service being at the forefront of everything we do.This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. ...
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Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 - a reason we attribute to Customer Service being at the forefront of everything we do.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 5 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 5 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
Latest Reviews
3rd Aug 2022
reviewed by 'Charlotte'
11th Apr 2022
reviewed by 'Happy seller'
15th Jan 2022
reviewed by 'Amy'
10th Sep 2021
reviewed by 'Stacey'
18th Jun 2021
reviewed by 'Ashley davison'
Opening Hours
Address
Castledene Sales & Lettings
121 Newgate Street
Bishop Auckland
County Durham
DL14 7EN
01388 608 523
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £35,000 | £825,000 |
| Lettings | 87% | 93% | £295 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 35 | 3 | 15 | 2 | 3 | 0 | 0 | 1 | 6 | 2 |
Areas covered
- DL15 0
- DL13
- DL15 8
- DL13 3
- DL15 9
- DL13 5
- DL16
- DL14
- DL16 7
- DL14 0
- DL4
- DL14 6
- DL4 7
- DL14 7
- DL14 8
- DL14 9
- DL15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Images & Videos
Mar 24,2017
Mar 24,2017
2
people found
this helpful
this helpful
Absolute shambles! Telephoned them a week ago to arrange an appointment for a property we were hoping to rent- young girl answered phone who didn't have a clue, I asked o speak to someone else. She told me she would email the landlord to arrange ...
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Feb 13,2017
Feb 13,2017
1
people found
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A real health warning here ...they failed to do tenant referencing properly, inspections and inventories and to respond to tenants complaining about a fault with the property. They also failed to do statutory stuff as well such as right to rent checks....
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Comment on agent fees
Not worth paying a fee for such a poor job. I would have been better doing the work myself.
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Apr 13,2017
Apr 13,2017
1
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My experience of the Castledene group of companies is excellent. As a corporate landlord and developer, we frequently use estate agents throughout the region and have a good benchmark for the better firms. Castledene are, without doubt, the best we have found.
We use a ...
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Nov 17,2017
Nov 17,2017
1
people found
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I have dealt with Caroline for several months now during a particularly stressful time having found myself with a vacant property left in a poor state.
Caroline's customer service and professionalism has been outstanding, she gave me every faith that she was doing everything she ...
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Comment on agent fees
Good
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Nov 17,2017
Nov 17,2017
0
people found
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I would like to leave a review for my service I have received from Castledene sales and lettings.
I moved into a property this week and even from viewing stage I was very impressed. Jordan was fully aware of the property and had the answers ...
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Comment on agent fees
Good
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May 11,2018
May 11,2018
0
people found
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I have been with Castledene for many years, I've seen a few staff changes recently but all for the better. Having had a struggle with my tenants not paying rent and damaging my property, which has been a really difficult time, the new team have ...
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Good
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May 24,2018
May 24,2018
0
people found
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I contacted Castledene as my property had been advertised with another agent for a while. Emma came out the next day and listed my property. She was helpful and really enthusiastic. She actually increased the rent and within one week had two people after it! ...
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Comment on agent fees
Well worth it!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:32 AM 31/03/2017 by allAgents
