75% sales valuation accuracy
100% sales fee satisfaction
87% lettings valuation accuracy
93% lettings fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 - a reason we attribute to Customer Service being at the forefront of everything we do.This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. ...
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Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 - a reason we attribute to Customer Service being at the forefront of everything we do.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 5 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 5 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
Latest Reviews
3rd Aug 2022
reviewed by 'Charlotte'
11th Apr 2022
reviewed by 'Happy seller'
15th Jan 2022
reviewed by 'Amy'
10th Sep 2021
reviewed by 'Stacey'
18th Jun 2021
reviewed by 'Ashley davison'
Opening Hours
Address
Castledene Sales & Lettings
121 Newgate Street
Bishop Auckland
County Durham
DL14 7EN
01388 608 523
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £35,000 | £825,000 |
| Lettings | 87% | 93% | £295 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 35 | 3 | 15 | 2 | 3 | 0 | 0 | 1 | 6 | 2 |
Areas covered
- DL15 0
- DL13
- DL15 8
- DL13 3
- DL15 9
- DL13 5
- DL16
- DL14
- DL16 7
- DL14 0
- DL4
- DL14 6
- DL4 7
- DL14 7
- DL14 8
- DL14 9
- DL15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 21,2017
Nov 21,2017
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Just a quick comment on the absolutely fantastic service I was provided with from Caroline in my recent deals with her. made a particularly stressful time a very easy journey, communicated with me from start to finish and not once did I have to call ...
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Nov 20,2017
Nov 20,2017
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I have worked with Castledene for a long while now and have found the agent to be fantastic. Work comes in frequently and I am happy with the payments system.
Caroline and Phil are a great team...
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Nov 20,2017
Nov 20,2017
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Caroline has been great since taking management of my property. I previously had a lack of communication from my previous agents hence moving to Castledene. Consistence in updating me and make me feel reassured that a management company is actually managing it well....
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Nov 20,2017
Nov 20,2017
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I have recently had my property let with castledene which needed work doing this was done very quickly and efficiently very pleased to finally get my property let with a great agent both phil and caroline were very prompt in my query and knew the ...
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Nov 20,2017
Nov 20,2017
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I have just moved into a property. Caroline was my point of contact, process was very smooth and efficient and I am very happy with the service....
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Nov 20,2017
Nov 20,2017
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As a tenant applying for a property through Castledene I received 5 star customer service which made my move easy. Highly recommend Castledene, very helpful and kind staff....
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Nov 20,2017
Nov 20,2017
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I would like to leave a review due to my experience and customer service I have received whilst moving into a property. Caroline has been brilliant from start to finish
Love my property and so happy with everything
Thank you Castledene Bishop...
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Nov 17,2017
Nov 17,2017
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Caroline is a professional and friendly agent with whom I have built up a great rapport with. Her manner and service over the phone is exceptional, she is always willing to go the extra mile for her clients. Any questions I have, I directly contact ...
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Nov 17,2017
Nov 17,2017
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Dealt with Caroline throughout my experience with Castledene and I have found her to be professional and pleasant. Always keeps me up to date with any changes and is never too busy to help if I have any queries. Would recommend her to anyone...
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Nov 17,2017
Nov 17,2017
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I have been a contractor with Castledene for the last couple of weeks. I was very nervous as I have just started Self Employed and I have to say I have no concerns at the moment.
I get a steady pace of work and I ...
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Nov 17,2017
Nov 17,2017
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Had a brilliant straight forward experience with caroline, thanks again for all your help. Defo reccomend castle dene for all kinds of housing needs....
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Nov 17,2017
Nov 17,2017
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Caroline has been a pleasure to work with and is always happy to help no matter how big or small my problem is. She is one of the most pleasant and helpful young ladies I have ever met, highly recommend working with her as she ...
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Nov 17,2017
Nov 17,2017
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I have been working with Phil for the last few years and only very recently Caroline. You can really tell they are both a good team and communicate with each other as no matter who answers the phone they are both aware of what's going ...
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The fees are good
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Nov 17,2017
Nov 17,2017
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I don't have a great deal to do with Caroline as she handles everything excellently but if I do have an issue I know she is just the other end of the phone and nothing is too troubling for her. When we speak from time ...
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Nov 17,2017
Nov 17,2017
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As a contractor, there is always a worry whether I will get regular work. Caroline provides regular updates on expected work, pay details and timeframes for completion of work. I can't fault Caroline on her communication, professionalism and customer service skills....
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Nov 17,2017
Nov 17,2017
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Caroline is very professional , She has a great work attitude And delivers to a high standard, look forward to dealing with Caroline again ....
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Nov 17,2017
Nov 17,2017
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Caroline is extremely helpful and always professional. She appears to cope well under pressure and always manages to go above and beyond to satisfy requirements. Over time, we have built a very good relationship and I believe she is an asset to your company. It's ...
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Nov 17,2017
Nov 17,2017
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Recently rented a property through Castle dene which was a big step for me moving out on my own however Caroline Ryan was there for me through every step and really gave me piece of mind throughout...
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Nov 16,2017
Nov 16,2017
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Caroline is always very professional and takes pride in her work, this portrays on a daily basis.
In the time frame that I have worked with her I have found her to be very helpful with a polite and positive attitude, with nothing being too ...
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Fair
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Nov 16,2017
Nov 16,2017
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Amazing service
Always recommend Castledene to everyone, Caroline is my only point of contact and has been for the last few years. Fountain of knowledge and always has the answers to any queries...
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May 10,2017
May 10,2017
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I have dealt with Emma whilst she has been employed by Castledene but i have known her for a lot of years from previous employments. I always believe that she deals with me in a professional manner. I would not hesitate to recommend her to ...
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Good agents fees.
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Apr 14,2017
Apr 14,2017
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I found CastleDene very helpful and Jean who showed me around a property was really chatty and professional. I would recommend them to anybody....
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Fair
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Apr 13,2017
Apr 13,2017
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Castledene was able to help me with all my inquiries quickly and efficiently. I felt very confident that I was being given all the information I needed....
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Apr 07,2017
Apr 07,2017
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Leanne was great and helped me get a property very quickly. Answered all my questions very professionally amd has great knowledge . Thanks for the help...
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Ver reasonable
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Apr 07,2017
Apr 07,2017
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very happy with Phil and the way he manages my property. Great communication at all times and very helpful, highly recommend...
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Apr 07,2017
Apr 07,2017
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I have found Emma Wilkinson to be very professional and gets the job done.
And seems to have a good landlord/ tenant understanding...
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Fair
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Apr 06,2017
Apr 06,2017
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Emma Wilkinson has been handling one of our rental houses that has had some difficult long standing tenant issues, her professionalism and positive pro active attitude has meant this situation has been turned around very quickly.
She is thorough, has a broad knowledge of the ...
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Satisfactory.
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Apr 06,2017
Apr 06,2017
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Emma is professional, friendly, proactive and responsive. I am very happy that she is my agent. Thank you very much....
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Apr 06,2017
Apr 06,2017
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Emma started looking after my portfolio in January after loosing a little faith I was amazed how proactive at sorting out the problems there. Not only did our bank balance grow our faith in castledene was restored! I can't thank Emma enough for her efforts ...
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Apr 03,2017
Apr 03,2017
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I sold a property through Castledene in Bishop Auckland and had a good experience. The property sold to a cash buyer in a few days and completed in three weeks. Couldn't be happier!...
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Happy
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:32 AM 31/03/2017 by allAgents
