94% lettings valuation accuracy
81% lettings fee satisfaction
Castle Estates are a respected and well-established force in the Residential Property Management market.
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Castle Estates are a respected and well-established force in the Residential Property Management market.
Latest Reviews
View all Reviews 126
25th Oct 2023
reviewed by 'Lottie-Rose'
14th Sep 2023
reviewed by 'Alison Wright'
25th Jul 2023
reviewed by 'Paul'
6th Feb 2023
reviewed by 'Bethan'
3rd May 2022
reviewed by 'Shabs'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 94% | 81% | £325 | £3,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 34 | 11 | 27 | 43 | 0 | 2 | 0 | 0 | 5 | 4 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Castle Estates Branches (view all 50)
Oct 25,2023
Oct 25,2023
1
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this helpful
Avoid this estate agents at all costs if you want your deposit back. I am absolutely disgusted with how I was badly treated by this estate agents. The house I rented for only 6 months was in poor condition when I moved into the property. Unfortunately ...
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Sep 14,2023
Sep 14,2023
1
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Appalling customer service. Total disregard for the tenant. Staff need training
regarding GDPR. Derogatory and inflammatory unjustified and non evidenced accusations made. Not a reliable trustworthy company. Avoid at all costs....
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Jul 25,2023
Jul 25,2023
5
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this helpful
this helpful
I have used them to let my flat recently and I could not have hoped for a better and smoother process....
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Feb 06,2023
Feb 06,2023
2
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this helpful
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I was in a student house for a year and they took months to fix anything and when they had people round, they would always do a half job. Signed the contract only a day before move in, they then made me do it twice ...
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May 03,2022
May 03,2022
0
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I leased a property through Castle Estates from the period of 2020 until 2022. Starting my tenency during the start of the outbreak of covid Lynn and Rob were so helpful and professional and have been absolutely amazing throughout my entire tenency. All communication is clear and ...
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Apr 27,2022
Apr 27,2022
0
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Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating on trustpilot and said it was my responsibility to sort out the bills (ended up having to pay a high rate with a company with ...
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Mar 13,2022
Mar 13,2022
0
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this helpful
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Excellent Company. We've used them to rent out our house since 2018. Very professional, great team. I high recommend them....
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Jan 29,2022
Jan 29,2022
0
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Had some problems in a house I am currently letting through Castle estates.... when I spoke with Rob & Lynn they quickly got my problems resolved although some of the jobs were big problems they still managed to accommodate me and sort the house out can't ...
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Jan 31, 2022
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Kelsey thank you for taking the time to write your review it is very much appreciated. ...
Jun 25,2021
Jun 25,2021
6
people found
this helpful
this helpful
Excellent up until you sign. It's all down hill from there.
These are the agents that give landlords a bad name.
They have an amazing view of themselves as agents, but the reality is the work is just... trash. They contiuously failed to deliver of ...
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Jun 16,2021
Jun 16,2021
0
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Thoughtful, kind and extremely professional when helping me sort an issue with my sons accommodation in Nottingham, Mike, Emma and all the team were first class.I could not recommend them more highly....
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Feb 01,2021
Feb 01,2021
0
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I would highly recommend Castle Estates. Lynn, Rob and the office team are always friendly, helpful and supportive. Emails and telephone calls are answered promptly and thoroughly addressing any concerns or queries....
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Feb 20,2020
Feb 20,2020
3
people found
this helpful
this helpful
Rude, argumentative and castle estates aka Ashbury residential have the most confrontational staff, their thuggish attitude is designed to put you off asking for work to be done. They lied about certifications for a job. Was spoken to like an animal, on more than one ...
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Feb 20,2020
Feb 20,2020
3
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this helpful
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The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two ...
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Attachments
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Feb 24, 2020
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(1)
Hi Alberto,
Thank you for taking the time to review us and I'm really sorry to hear that you are unhappy with us after the end of your tenancy. We take reviews really seriously and I have looked into all of the issues you have raised and would like to feedback to you on these points.
The property was advertised as a houseshare (ie a room in a house) and the description clearly states 'HOUSESHARE WITH EN-SUITE'. Unfortunately some of the property portals don't have the facilities to displ ...
Jan 13,2020
Jan 13,2020
5
people found
this helpful
this helpful
Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we ...
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Jan 14, 2020
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Dear Judith. Thank you for your response, however it is quite misleading. “It appears I wasn’t a named tenant” That’s not really correct though is it? You were made aware at the very beginning that I would also be sharing the property, but my brothers name would be on the lease as I travel frequently with work, thus being a paid tenant. I had to provide I.D etc as part of the admin process prior to moving in and I was also the primary person who communicated with you for any issues or ma ...
Sep 14,2019
Sep 14,2019
0
people found
this helpful
this helpful
All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using them again....
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Mar 20,2019
Mar 20,2019
9
people found
this helpful
this helpful
Castle estate is the most dishonest estate agent we have ever encountered. Our case was reviewed by the regulatory body who ruled in our favour as the high degree of Castle Estate,s dishonesty was very evident. Avoid them to so as to prevent emotional ...
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Mar 18,2019
Mar 18,2019
0
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this helpful
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Lovely people to deal with....quick, efficient and friendly. We have used Castle Estates in Battle for many years and have always found their service to be excellent. Highly recommend....
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Mar 06,2019
Mar 06,2019
0
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Really impressed with Castle Estates. Renting through them in Battle has been a really smooth process. Thanks for all your help....
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Feb 21,2019
Feb 21,2019
0
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Having never used an agent for letting i went into Castle Estates. Found them very knowledgable and helpful. I started the process then returned home overseas. They called me and followed up all paperwork in order and found a suitable tenant. I foun the inventory ...
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Comment on agent fees
Found them competitive with other agents
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Jan 08,2019
Jan 08,2019
5
people found
this helpful
this helpful
Castle Estates Bramhall are one of the worst letting agents I have ever used. They send you letters to say they are inspecting your property, only not to turn up. Plus be careful when leaving, they will try and rip you off for every penny. ...
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Comment on agent fees
Bad
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Jan 08, 2019
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During the tenancy Castle Estates carry out routine property visits on behalf of the landlord , having already given advance notice to the tenant of the planned visit then only in extreme circumstances out of our control would a booked visit then have to be cancelled and never without notifying the tenant as we are well aware they may be waiting for our visit.
With regards to the end of the tenancy I should mention that Castle Estates make no charges to tenant or landlord when carrying out the ...
Dec 21,2018
Dec 21,2018
0
people found
this helpful
this helpful
I needed an agent to find me a tenant in Battle and to deal with all the paperwork including the tenancy agreement and inventory. I selected Castle Estates and they were superb throughout. They are pleasant to deal with and very efficient. The service they ...
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Comment on agent fees
Very reasonable
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Nov 13,2018
Nov 13,2018
1
people found
this helpful
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Craig Tiller, was the most helpful person I could not have asked for a better person to help me find a house to rent for my sister who has dementia. I would highly recommend Craig to anyone who is looking to rent in Edmonton London....
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Comment on agent fees
OK
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Aug 07,2018
Aug 07,2018
3
people found
this helpful
this helpful
My experience with this outfit is similar to other reviewers, although I won't go into detail I would agree that they can not be trusted and are dishonest with their inspections.
I've been a landlord for 10 years and I've never had the displeasure of a ...
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Comment on agent fees
Very expensive
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Aug 09, 2018
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l Ibelieve that this is regarding your deposit.As we have advised all our deposits are held and protected in a custodial deposit scheme to ensure a fair result for a tenant and landlord if there are any deposit issues once the tenancy has ended. If I am incorrect please let me know what fees we have charged as the business owner I can confirm only an initial application fee is charged when an application to take a property is made. Castle Estates are very transparent about any fees .Castle Estat ...
May 28,2018
May 28,2018
4
people found
this helpful
this helpful
They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional.
They need to update their business structure....
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Comment on agent fees
Very bad! Asking for different guarantor for every single tenant. That is crazy. Trying to make money out of their tanents in every possible way.
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Nov 04, 2018
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Awful agency, poor management, unprofessional staff. Unreasonable fees at every opportunity. AVOID at all costs. ...
Jan 24,2018
Jan 24,2018
0
people found
this helpful
this helpful
This was my first experience using an agent to find a property and expected the process to be time consuming and stressful, castle estates however made things very simple for me and guided me from start to finish. In particular I would like to mention ...
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Jan 20,2018
Jan 20,2018
0
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I have rented a house through Castle Estates for the last 4 years, and they have always provided professional and quality support. If I report a repair, I can rest assured it will be dealt with. The communication between us and my landlord is dealt with ...
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Comment on agent fees
I don't know the agent's fees
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Jan 18,2018
Jan 18,2018
0
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Di and Anna are approachable & highly competent members of the Castle Estates (Battle) Team. They have proved invaluable whilst we have been letting out our home and have taken care of all the little details as well as the big ones. They are quick to ...
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Comment on agent fees
I think they are fair considering the comprehensive service provided.
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Jan 17,2018
Jan 17,2018
0
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this helpful
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We have been clients of Castle Estates for over eight years now and are very impressed by their professional and friendly attitude. Its a great company....
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Comment on agent fees
Very reasonable fees
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Dec 15,2017
Dec 15,2017
0
people found
this helpful
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Great people doing a great job! Having had experience of other agents managing our properties, I would now never go anywhere else than Castle Estates and Peter and Co, for the excellent service they provide - and such nice people too!...
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Comment on agent fees
Very fair, both from the landlord point of view and, I believe for tenants
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Dec 14,2017
Dec 14,2017
0
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We have used Castle estate twice recently to find tenants for our rented properties. The service given was extremely helpful and professional. We would not hesitate to recommend them....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
