The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 237 Reviews
97% Recommended
98% sales valuation accuracy
100% letting valuation accuracy
96% sales fee satisfaction
95% letting fee satisfaction
We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.
In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.
Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.
Complaints procedure:
1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.
2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.
3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.
4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).
5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.
6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 9/6/2017, 6:20:06 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 96% | £22,500 | £73,000,000 |
| Lettings | 100% | 95% | £500 | £1,750 |
Brown & Cockerill Estate Agents
12 Regent Street, Rugby, Warwickshire
CV21 2QF
01788 551111
No Branch Video found...
Share On :
Emily
By : 'Sapphire'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV21
We had the pleasure of dealing with a house purchase with Emily Gray. She was very patient with showing us around the home and the follow up after was quick and efficient. She was very helpful and answered all questions promptly. We Would definitely recommend Brown & Cockerill as a whole buying a... Read Full Review
Share On :
Emily
By : 'Pari'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : CV3
Emily has been quite proactive in helping us with home searches when compared to every other agent we worked with. She genuinely cared and was always on top of everything that we asked for. Also, she dresses for the role - very professional and well mannered. I believe she is very enthusiastic... Read Full Review
Share On :
Emily
Luke
By : 'Frank'
Services : Sales( As a Vendor )
Sold price : £204500
Would you recommend ? : No
Postcode : CV8
From meeting Luke for valuation and assessment right through until completion I must say how good a team this company has, I would not hesitate to recommend... Read Full Review
Share On :
Ellie
All
By : 'Andrew'
Services : Sales( As a Vendor )
Sold price : £73000000
Would you recommend ? : Yes
Postcode : CV22
Excellent friendly and approachable staff, achieved a very successful sale, we highly recommend Brown and Cockerill’s very professional... Read Full Review
Share On :
Emily
By : 'Sally'
Services : Sales( As a Buyer )
Sold price : £730000
Would you recommend ? : Yes
Postcode : CV22
The staff at Brown & Cockerill were very helpful and efficient throughout our purchasing journey. They were key to us negotiating and finalising a sale price and then onwards to completion. I would definitely recpmmend them, and Ellie & Emily were especially helpful to... Read Full Review
Share On :
By : 'Paul'
Services : Sales( As a Buyer )
Sold price : £275
Would you recommend ? : Yes
Postcode : CV21
Excellent service, very friendly, can't praise highly enough. Made our house move... Read Full Review
Share On :
Emily
By : 'Maureen'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : CV47
I was a cash buyer, and walked into every estate agent in Rugby. Only one responded on an individual basis , and that was the amazing Emily at Brown and Cockerill. From the start she telephoned and emailed regularly and when she heard of a possible valuation on a potential property she contacted me ... Read Full Review
Share On :
Emily
By : 'Eric'
Services : Sales( As a Buyer )
Sold price : £270000
Would you recommend ? : Yes
Postcode : CV21
Excellent service throughout! Emily kept us informed of progress at every stage. Very smooth completion enabling us to collect the keys early. We would recommend this company to family & friends or others With kind regards, Eric & Eliete... Read Full Review
Share On :
Luke
Bal
By : 'Fam'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : CV21
Luke Baylis and the team were amazing thank you for a wonderful experience buying my... Read Full Review
Share On :
Carl
By : 'S'
Services : Sales( As a Vendor )
Sold price : £218000
Would you recommend ? : Yes
Postcode : CV21
A very professional service from start to finish with particular thanks to Carl and Ellie. I would thoroughly recommend Brown & Cockerill. Thank you so... Read Full Review
Share On :
Aruon
All
By : 'Karen'
Services : Sales( As a Vendor )
Sold price : £255000
Would you recommend ? : Yes
Postcode : CV21
Great service, good Communication ,Friendly staff..Would highly recommend brown and... Read Full Review
Share On :
Aaron
All
By : 'Gareth'
Services : Sales( As a Vendor )
Sold price : £637500
Would you recommend ? : Yes
Postcode : CV22
We were very impressed with the professional way Brown and Cockerill managed both our sale and purchase. The communication was excellent and frequent, they ensured we were updated on the progress of the buying/selling chain and pushed the process along when needed. I would highly recommend them if ... Read Full Review
Share On :
Aaron
By : 'Mrs'
Services : Sales( As a Buyer )
Sold price : £365000
Would you recommend ? : Yes
Postcode : CV21
Aaron and his team were incredibly helpful in helping us purchase our new home. Would highly recommend this agency to... Read Full Review
Share On :
Aaron
By : 'Sarah'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV22
Aaron was very professional, friendly and knowledgeable. He was always really approachable and made himself available for all of our... Read Full Review
Share On :
Aaron
By : 'Lucy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV22
We have just completed on our house with Brown and Cockerill. Aaron was brilliant throughout our process. It wasn’t an easy one but he was supportive all the way through. He was easy to contact and always helpful. I highly... Read Full Review
Share On :
Aruon
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : CV22
All staff great 5 stars Aruon top man very friendly and... Read Full Review
Share On :
Aaron
By : 'Will'
Services : Sales( As a Buyer )
Sold price : £150000
Would you recommend ? : Yes
Postcode : CV23
Really helpful company Aaron has been really insightful and helpful, also keeping on the seller's in order to help progress my case. They really have gone above and beyond what I was... Read Full Review
Share On :
Paul
By : 'Nick'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV22
Excellent service from Brown & Cockerill. Paul, was always there to help wherever he could. Paul responded promptly to any emails, Whatsapps or phone calls. I would recommend going to Brown & Cockerill whether buying or selling, they go the extra... Read Full Review
Share On :
Aaron
Leasa
By : 'Anna'
Services : Online Auctions
Sold price : £140000
Would you recommend ? : Yes
Postcode : CV21
I've had a lot of interactions with Brown and Cockerill Estate Agents. In 2008 I bought my flat through them, and then rented this same flat out through them until 2023 when I sold my flat through them. Everybody I have dealt with at Brown and Cockerill have been competent, friendly and... Read Full Review
Share On :
Aaron
By : 'Rachel'
Services : Sales( As a Vendor )
Sold price : £3850000
Would you recommend ? : Yes
Postcode : CV22
Aaron has been excellent. He was professional throughout. Extremely helpful, being in the middle of all negotiations between us and the seller. Definitely recommend to... Read Full Review
