“Not very professional...”
1 Star Review
Sep 18,2024
By:
'Carl'
Sep 18,2024
Branch: Andover, 1 London Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: RG24
Branch: Andover, 1 London Street
Sales (Prospective customer)
Postcode: RG24
0
people found
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Not very professional and not good at remembering simple instructions. Told that the contract couldn't be changed, even though they got it wrong. Spent an entire hour in my house spinning me a line, then disappears for a week and makes zero contact with us ...
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“Awful communication, ignorant and reuse to help...”
1 Star Review
Aug 05,2024
By:
'Sophie'
Aug 05,2024
Branch: Andover, 3 London Street
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: No
Postcode: HP12
Branch: Andover, 3 London Street
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: HP12
0
people found
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Fiona was amazing and helped us find our flat before she left. That was the only positive about the estate agents. Awful communication, ignorant and refuse to help even if its their job. They get paid to help to deal with these issues and instead ...
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“Awful experience, Oakley and Basingstoke bran......”
1 Star Review
Nov 17,2023
By:
'Very upset'
Nov 17,2023
Branch: Whitchurch, Kingsbury House
Services: Sales (as a Vendor)
Sold price: £320000
Would you recommend?: No
Postcode: RG23
Branch: Whitchurch, Kingsbury House
Sales (as a Vendor)
Sold price: £320000
Postcode: RG23
2
people found
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Awful experience, Oakley and Basingstoke branches. Absolutely would avoid using ever again if at all possible. Poor, inaccurate communication, arrogant, allowed damage from viewers but did not take responsibility, lack of accountability, lack of proactivity, right hand didn’t seem to know what left hand ...
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2
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5 Star Review
Jun 27,2023
By:
'Esther Garland'
Jun 27,2023
Branch: Ludgershall, 17-19 Tidworth Road
Services: Sales (as a Vendor)
Sold price: £410000
Would you recommend?: Yes
Postcode: SP11
Branch: Ludgershall, 17-19 Tidworth Road
Sales (as a Vendor)
Sold price: £410000
Postcode: SP11
0
people found
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The Brockenhurst team based in the Ludgershall office are fantastic. Nothing is too much trouble, they are all completely professional, knowledgeable and display excellent customer service. I have bought from them in the past and am currently selling with them now. Highly recommended...
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“Awful customer service, couldn’t care less at......”
1 Star Review
Jan 18,2023
By:
'O'
Jan 18,2023
Branch: Whitchurch, Kingsbury House
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: RG28
Branch: Whitchurch, Kingsbury House
Lettings (Prospective customer)
Postcode: RG28
4
people found
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Awful customer service, couldn’t care less attitude. Absolutely no haste whatsoever and clearly the team don’t talk to each other. “We will give you a phone call tomorrow” and tomorrow never comes. 2 hour round trip to view the house TWICE and we were ...
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4
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“Finding a property after 33years has proven t......”
5 Star Review
May 24,2022
By:
'Da'
May 24,2022
Branch: Andover, 1 London Street
Services: I bought a new property
Would you recommend?: Yes
Postcode: GU5
Branch: Andover, 1 London Street
I bought a new property
Postcode: GU5
0
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Finding a property after 33years has proven to be very difficult and at times stressful. We registered with all Estate agents in Andover.
Adam at Brockenhurst along with his colleagues have been exceptionally helpful and professional, guiding us through the housing minefield.
We have now ...
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“Do not believe the Google reviews.They prom......”
1 Star Review
Nov 15,2021
By:
'Matthew'
Nov 15,2021
Branch: Andover, 1 London Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SP10
Branch: Andover, 1 London Street
Lettings (as a Tenant)
Postcode: SP10
0
people found
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Do not believe the Google reviews.
They promised my viewing for today. 3 calls, 3 confirmations, with no email verify after continuous requests. Check listing today let agreed after being told 3 times. 3 times. That I would be the first person to view as tenants do not leave ...
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“Do you want an agent who will appreciate your......”
1 Star Review
Sep 03,2021
By:
'Jacob'
Sep 03,2021
Branch: Andover, 1 London Street
Services: Sales (Prospective customer)
Sold price: £210000
Would you recommend?: No
Postcode: SP10
Branch: Andover, 1 London Street
Sales (Prospective customer)
Sold price: £210000
Postcode: SP10
1
people found
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Do you want an agent who will appreciate your time and businesses? Keep looking. Appointed and confirmed viewing never happened - no contact, no updates, no nothing. Spent 25 minutes knocking on the door and trying to contact them, then gave up. Heard they struggle to ...
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1
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“Don't bother trying to buy a property with th......”
1 Star Review
Mar 31,2021
By:
'TJ'
Mar 31,2021
Branch: Andover, 1 London Street
Services: Sales (Prospective customer)
Sold price: £750000
Would you recommend?: No
Postcode: SP11
Branch: Andover, 1 London Street
Sales (Prospective customer)
Sold price: £750000
Postcode: SP11
1
people found
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Don't bother trying to buy a property with this company. They don't bother to confirm appointments, you have to chase them. Then, after showing you a property, they don't bother following up. You ring them & their attitude stinks. No very reassuring if its the property ...
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1
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“Think twice before selling your property with......”
1 Star Review
Jan 20,2021
By:
'Graham'
Jan 20,2021
Branch: Andover, 1 London Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SN8
Branch: Andover, 1 London Street
Sales (Prospective customer)
Postcode: SN8
1
people found
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Think twice before selling your property with this agent.
We drove an hour-and-forty minutes, during a weather warning, to attend a viewing. Upon arrival, the agent was nowhere to be seen. No communication given, and still as of now no update/comment/apology from them....
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1
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“We rented through Brockenhurst and it was the......”
1 Star Review
Jan 02,2021
By:
'Keith'
Jan 02,2021
Branch: Ludgershall, 17-19 Tidworth Road
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: SP11
Branch: Ludgershall, 17-19 Tidworth Road
Lettings (as a Tenant)
Rent PCM: £800
Postcode: SP11
0
people found
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We rented through Brockenhurst and it was the worst experience ever. The property we rented was not fit for habitation and we had constant problems. Not just small problems, no hob for a month, no heating, a condemned boiler, no working shower - but we ...
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“I found the Agents very good and trustworthy.......”
4 Star Review
Dec 04,2020
By:
'Hilary'
Dec 04,2020
Branch: Overton, 25b High Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RG42
Branch: Overton, 25b High Street
Sales (as a Vendor)
Postcode: RG42
0
people found
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I found the Agents very good and trustworthy. I would recommend their experience and advice.
We sold our property very quickly....
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“Shocking. How are they still in business...”
1 Star Review
Sep 11,2020
By:
'Karen'
Sep 11,2020
Branch: Andover, 1 London Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SP9
Branch: Andover, 1 London Street
Sales (Prospective customer)
Postcode: SP9
2
people found
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Be prepared for zero contact by your sales adviser, continually chase them for progress/updates, conduct viewings on their behalf at short notice and then when they don't manage to sell your property, be bullied by the manager David Griffiths and threatened with court action ...
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“mmmm double glazing anyone ! what a valuatio......”
1 Star Review
Mar 13,2020
By:
'becka'
Mar 13,2020
Branch: Andover, 1 London Street
Services: Sales (Prospective customer)
Sold price: £425000
Would you recommend?: No
Postcode: SP10
Branch: Andover, 1 London Street
Sales (Prospective customer)
Sold price: £425000
Postcode: SP10
1
people found
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mmmm double glazing anyone ! what a valuation sign here sign here sign here sign here mmmm please leave as id dont like you...
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1
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“We asked for an offer to be submitted in a pr......”
1 Star Review
Jan 16,2020
By:
'Simon'
Jan 16,2020
Branch: Andover, 1 London Street
Services: Sales (Prospective customer)
Sold price: £299950
Would you recommend?: No
Postcode: SP10
Branch: Andover, 1 London Street
Sales (Prospective customer)
Sold price: £299950
Postcode: SP10
3
people found
this helpful
We asked for an offer to be submitted in a property we viewed earlier that day. The agent refused to submit the offer to the vendor which I believe is illegal and against regulations.
Absolute disgrace...
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3
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“After suffering a bad experience with another......”
5 Star Review
Nov 14,2019
By:
'Amanda'
Nov 14,2019
Branch: Andover, 1 London Street
Services: Sales (as a Vendor)
Sold price: £320000
Would you recommend?: Yes
Postcode: SP10
Branch: Andover, 1 London Street
Sales (as a Vendor)
Sold price: £320000
Postcode: SP10
1
people found
this helpful
After suffering a bad experience with another estate agent Brockenhurst were amazing from start to finish. Matt proactively contacted us as he was aware that our property was not selling. Knowing that we were still tied into a contract he spent the time to come ...
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1
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“Brockenhurst: Special shout out to Emma Horne......”
5 Star Review
Aug 08,2019
By:
'Stevie'
Aug 08,2019
Branch: Whitchurch, Kingsbury House
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RG28
Branch: Whitchurch, Kingsbury House
Lettings (as a Tenant)
Postcode: RG28
0
people found
this helpful
Brockenhurst: Special shout out to Emma Horne. Emma answered every question I had which was many. She made myself and my partner feel at ease. To be honest she some how made the experience of moving home enjoyable it’s been nothing but stress in ...
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1 Star Review
May 04,2019
By:
'Jamie'
May 04,2019
Branch: Andover, 3 London Street
Services: Lettings (as a Tenant)
Rent PCM: £825
Would you recommend?: No
Postcode: SP10
Branch: Andover, 3 London Street
Lettings (as a Tenant)
Rent PCM: £825
Postcode: SP10
5
people found
this helpful
One star is far too much for this unprofessional sorry excuse of an organisation. Complete lack of customer-orientated service, coupled with unreasonable expectations.
Zero communication with me and each other, despite being asked multiple times to do so and confirm various check-out details. Lack of ...
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Comment on agent fees
Criminal.
5
people found
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5 Star Review
Mar 22,2019
By:
'YIPPEE!!!'
Mar 22,2019
Branch: Andover, 1 London Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SP11
Branch: Andover, 1 London Street
Sales (as a Vendor)
Postcode: SP11
0
people found
this helpful
Huge thank you to Matthew Griffiths for doing what he said he would do, what other estate agents had tried to do but failed and that is to SELL our house!!...
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“Avoid, Avoid, Avoid!...”
1 Star Review
Mar 01,2019
By:
'Angie'
Mar 01,2019
Branch: Whitchurch, Kingsbury House
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: RG28
Branch: Whitchurch, Kingsbury House
Sales (as a Vendor)
Postcode: RG28
11
people found
this helpful
Woeful experience in all our history of buying and selling. In summary: lack of communication, incredibly arrogant and astonishingly, seem to have forgotten who the client is. Their whole approach is to take on your property and within a week, start applying pressure to reduce ...
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11
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“Not happy with the service at all...”
1 Star Review
Jan 22,2019
By:
'Anon'
Jan 22,2019
Branch: Whitchurch, Kingsbury House
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: RG23
Branch: Whitchurch, Kingsbury House
Sales (as a Vendor)
Postcode: RG23
5
people found
this helpful
I would not recommend Brockenhurst at all and wish I researched all the feedback before accepting them to sell our property. Total disappointment from day one. We went with them based on a property they had and as soon as we signed they sold it ...
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Comment on agent fees
They provided a low fee however we have learnt our lesson based on the quality provided.
5
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5 Star Review
Oct 10,2018
By:
'Phil'
Oct 10,2018
Branch: Whitchurch, Kingsbury House
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RG28
Branch: Whitchurch, Kingsbury House
Sales (as a Vendor)
Postcode: RG28
1
people found
this helpful
Sarah pulled out all the stops for us kept in touch daily, very professional from start to finish. Would highly recommend...
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Comment on agent fees
Excellent fees
1
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“Very disappointing service. Avoid...”
1 Star Review
Oct 08,2018
By:
'Richard'
Oct 08,2018
Branch: Whitchurch, Kingsbury House
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: RG28
Branch: Whitchurch, Kingsbury House
Sales (as a Vendor)
Postcode: RG28
9
people found
this helpful
I would not recommend this agency at all. Key is their distinct lack of communication, pro-activity and any kind of professional service. No client confidentiality and in summary, an extremely unpleasant experience and unsatisfactory outcome. Staff in the Whitchurch branch merely babysit the office and ...
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Comment on agent fees
Low cost - but did nothing for their fees!
9
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“Unprofessional, aggressive and rude...”
1 Star Review
Aug 06,2018
By:
'Josie'
Aug 06,2018
Branch: Andover, 3 London Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG28
Branch: Andover, 3 London Street
Lettings (as a Tenant)
Postcode: RG28
4
people found
this helpful
Extremely unprofessional! I rented a house managed by Brockenhurst Andover in 2015. It was a 3 bed, 2 bath but the en-suite wasn't working properly and was unuseable. Brockenhurst Andover were extremely unco-operative and the manner in which they conducted themselves was extremely agressive and rude. Since there ...
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Comment on agent fees
BAD
4
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5 Star Review
Jul 22,2018
By:
'Ray'
Jul 22,2018
Branch: Andover, 1 London Street
Services: Sales (as a Vendor)
Sold price: £245000
Would you recommend?: Yes
Postcode: SP10
Branch: Andover, 1 London Street
Sales (as a Vendor)
Sold price: £245000
Postcode: SP10
0
people found
this helpful
We recently sold our house through your Andover office. Even though the sale was a little slow, your staff in particular Clare, Holly and Karen, were very helpful and supportive throughout the whole process. they kept us up to date with viewings and always gave ...
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Comment on agent fees
Good
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1 Star Review
Jun 04,2018
By:
'Disappointed'
Jun 04,2018
Branch: Andover, 1 London Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SP10
Branch: Andover, 1 London Street
Sales (as a Vendor)
Postcode: SP10
6
people found
this helpful
Terrible experience in all my history of buying and selling. Probably the worst estate agents I have ever dealt with in my time. Communication awful, arrogant, lied to us and denied it! Absolute bare minimum done to get your money! Avoid like the plague!...
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Comment on agent fees
Fees what can I say as I’ve said already they will do the absolute bare minimum!!
6
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5 Star Review
Apr 27,2018
By:
'Pat'
Apr 27,2018
Branch: Whitchurch, Kingsbury House
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RG28
Branch: Whitchurch, Kingsbury House
Sales (as a Vendor)
Postcode: RG28
0
people found
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The team at Brockenhurst in Whitchurch have been fantastic and in particular Sarah who has helped with every stage of the moving process and also David. They are friendly, approachable and professional from the valuation through to completion of our sale. I wouldn't hesitate in ...
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“I am really pleased with choosing Brockenhurst estate agent.David ......”
5 Star Review
Nov 22,2017
By:
'Debbie'
Nov 22,2017
Branch: Andover, 1 London Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SP10
Branch: Andover, 1 London Street
Sales (as a Vendor)
Postcode: SP10
0
people found
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I am really pleased with choosing Brockenhurst estate agent.David the owner was great in valuing my property and the staff had my house sold in less than a week. Highly recommended the company....
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“As a tenant, avoid like a plague. Friends warned me ......”
1 Star Review
Sep 05,2017
By:
'Tenant'
Sep 05,2017
Branch: Andover, 1 London Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG
Branch: Andover, 1 London Street
Lettings (as a Tenant)
Postcode: RG
10
people found
this helpful
As a tenant, avoid like a plague. Friends warned me about their bad experiences with them, but they are a horrendous company. No communication, lots of unresolved issues and very rude. I would rather go homeless...
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10
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“I have dealt with Brockenhurst on 3 separate occasions and know ......”
5 Star Review
Aug 18,2017
By:
'James'
Aug 18,2017
Branch: Andover, 1 London Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SP10
Branch: Andover, 1 London Street
Sales (as a Vendor)
Postcode: SP10
1
people found
this helpful
I have dealt with Brockenhurst on 3 separate occasions and know David Griffiths the owner pretty well.
David is knowledgeable and informative about the local market and trustworthy.
David provided me with the valuation whilst Clare and Holly in the Andover branch provided the day to ...
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Comment on agent fees
Good competitive estate agency fee.
1
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