Benham and Reeves Residential Lettings
4.1/5, 174 reviews
78% recommended
90% lettings valuation accuracy
79% lettings fee satisfaction
Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical ... show more Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical borders a seamless experience for clients worldwide.

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Latest Reviews

 View all Reviews 174
8th Mar 2024
reviewed by 'Eddie'
“Avoid at all costs. Dreadful experience as tenant throughout 3 year period- slow to repair heating and in fact didn't repair. ......”
23rd Jun 2023
reviewed by 'Javier'
“Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with ......”
14th Apr 2022
reviewed by 'Shoro'
“Didn't return my deposit. I'm still chasing Benham & Reeves. They've already acknowledged that I left the flat in good condition....”
31st Mar 2022
reviewed by 'Ms Feng'
“I'm very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend ......”
26th Mar 2022
reviewed by 'Holly Doe'
“Thieves! At first we thought we had rented with the right agency, they were quick at taking your money and ......”
18th Oct 2021
reviewed by 'Daria'
“1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 90% 79% £300 £9,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
51 5 79 29 0 1 0 0 5 4
Opening Hours
  • Monday: 08:45 - 19:00
  • Tuesday: 08:45 - 19:00
  • Wednesday: 08:45 - 19:00
  • Thursday: 08:45 - 19:00
  • Friday: 08:45 - 19:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Lettings TPOS TDS
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Latest Properties

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Benham and Reeves Residential Lettings Branches (view all 16)
Beaufort Park, NW9
Canary Wharf, E14
City, EC4A
Ealing, W5
Ealing Estate Agents, W5
Hammersmith, W6
Imperial Wharf, SW6
Kew, TW8

“Avoid at all costs. Dreadful experience as te......”

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Mar 08,2024
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By: 'Eddie'
Mar 08,2024
1 people found
this helpful
Avoid at all costs. Dreadful experience as tenant throughout 3 year period- slow to repair heating and in fact didn't repair. Slow to communicate on issues including mice in premises. Useless to the point that it must have been deliberate....
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“Terrible experience. They put pressure on you to sign contracts ......”

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Jun 23,2023
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By: 'Javier'
Jun 23,2023
0 people found
this helpful
Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with monosyllabic responses like...
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“Didn't return my deposit. I'm still chasing B......”

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Apr 14,2022
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By: 'Shoro'
Apr 14,2022
0 people found
this helpful
Didn't return my deposit. I'm still chasing Benham & Reeves. They've already acknowledged that I left the flat in good condition....
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“I'm very pleased by the services provided by ......”

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Mar 31,2022
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Sara
By: 'Ms Feng'
Mar 31,2022
0 people found
this helpful
I'm very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical. I would recommend Benham & Reeves without any hesitation to every owner that wants to sell their property. Thank you again...
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“Thieves...”

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Mar 26,2022
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By: 'Holly Doe'
Mar 26,2022
3 people found
this helpful
Thieves! At first we thought we had rented with the right agency, they were quick at taking your money and getting you situated, but the second you want to leave it gets sketchy! Also a warning about the property management team - Your private details ...
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“Worst agency I n London...”

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Oct 18,2021
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By: 'Daria'
Oct 18,2021
0 people found
this helpful
1.wanted to take a commission for renewing the lease. 2. The pipe has been leaking since December 11th. No one has fixed it yet. 3.Moved out from that apartment four months ago, but our deposit has not yet been returned. Now they are trying to write ...
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“B&R don't manage your property You Have To Ma......”

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Feb 16,2021
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By: 'Birol'
Feb 16,2021
1 people found
this helpful
B&R don't manage your property You Have To Manage B&R Please think twice before you hire B&R services neither fully managed or partly managed. There is no communication between any of B&R departments. There is no effective management in case anything ...
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“Sam and his team are helpful in finding the f......”

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Jan 15,2021
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By: 'Simon Wong'
Jan 15,2021
0 people found
this helpful
Sam and his team are helpful in finding the flat for my family. They listened to my request and get the best unit for us. Highly recommended!!!...
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“Deposit not returned...”

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Sep 23,2020
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By: 'Juliette'
Sep 23,2020
3 people found
this helpful
I am an immaculate tenant and never has my deposit not returned before. I rented a flat that was filthy dirty with broken furniture hidden from me on checking in. No fire certs. Broken wine cooler, multiple broken items inc basic electrics. Blood stains on ...
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“Haven't gotten back my deposit two months aft......”

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May 19,2020
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By: 'Soeren'
May 19,2020
0 people found
this helpful
Haven't gotten back my deposit two months after moving out. Everything at the checkout was fine, I paid and showed evidence of bills, and I was told that there is no problem with the flat, but I am still waiting for the deposit. What makes ...
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“They dont return the deposits...”

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Jan 09,2020
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By: 'Vasileios'
Jan 09,2020
0 people found
this helpful
We were renting a flat 4 years and i must admit we had no significant issues with them. Checked out on the 13/12/2019 and they wont get back to us regarding the return of the deposit. We payed all the bills, inventory was fine and they just ...
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“The worst company had the misfortune to ever ......”

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Nov 29,2019
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By: 'Matthew'
Nov 29,2019
2 people found
this helpful
The worst company had the misfortune to ever deal with. Could not care less about there tenants wellbeing. Left without heating and hot water numerous times over the tenancy. Now into day 11 without heating. Truly awful agents and avoid at all costs...
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“Paid Premium Rates to be Treated like Squatters...”

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Sep 19,2019
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By: 'Maddi'
Sep 19,2019
0 people found
this helpful
I would like to preface this by stating that I have been renting for 10 years now with both agencies and direct landlords and have never had a company so involved in the minutiae of my existence. I lived in a B&R managed property for 2 ...
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“Worst agents ever...”

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Feb 11,2019
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By: 'Darren'
Feb 11,2019
5 people found
this helpful
I had the misfortune to deal with Teresa, I say deal well it was all via email as the woman is too important to take phone calls from clients, the old woman lied through her teeth ( documented on email of course ... ) I am making official ...
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Comment on agent fees
Rip off merchants
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“TERRIBLE...”

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Jan 31,2019
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By: 'Darren'
Jan 31,2019
3 people found
this helpful
Worst agents I have dealt with, two of their lettings staff lied to me, then wanted to keep two weeks deposit if I didn't pass checks or pulled out - spoke to director *and he was utterly rude and patronising - I am making an ...
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Comment on agent fees
AVOIDE ----EXTORTIONATE FEES - AVOID - AVOID
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“Slow, lazy and poor communication...”

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Jan 25,2019
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By: 'Anonymous'
Jan 25,2019
4 people found
this helpful
Frustrating experience. Chris Stockwell had no regard for client care and lacks communication skills. Normally not one to leave reviews....
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Comment on agent fees
Thank god I don't pay his fees, but unfortunate for the flat that does deal with them.
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“avoid this agent and the landlords they represent at all cost...”

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Dec 13,2018
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By: 'tenant'
Dec 13,2018
5 people found
this helpful
Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took ...
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By: Another victim tenant
Dec 07, 2023
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How sad I only saw your message here. Today I’ve been charged £265 for cleaning as well. When I asked whether it’s not legal to charge a tenant after they move, they said “I know law better than anyone else”, and my question “is making no sense at all”. Plus, they said some ridiculously items (like 80 pounds for a vase) are missing but in the end of the day it’s in the store room. But they didn’t take a picture of what’s the store room inside and I also was so stupid to not ...

“AVOID!!!!!...”

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Oct 10,2018
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By: 'Christine'
Oct 10,2018
8 people found
this helpful
AVOID!!! AVOID!! AVOID!!! This agency fraud us. We found an apartment in Notting Hill, transferred the deposit and the first month of rent. Two days before the moving in date the agent Sam called us and told us that the old tenant does not want ...
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“Friendly, patient and helping...”

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Jun 01,2018
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By: 'Frank'
Jun 01,2018
1 people found
this helpful
Sam showed us many property and given a lot advise and Suggestions, helped negotiate with landlord and respond very rapidly. Thanks to him and his colleagues, I find my desired home....
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Comment on agent fees
Good
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By: Marc von Grundherr
Jul 02, 2018
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Thanks Frank, good to hear your feedback of how happy you have been with the service from Sam and the team at our Beaufort Park branch. Having a branch on-site at the development means we mostly have more properties than other agents so don't hesitate to ask your friends to get in touch if they also need a property to rent in Colindale. Regards, Marc von Grundherr, Director ...

“Best real estate...”

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May 22,2018
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Di
By: 'Rebecka'
May 22,2018
0 people found
this helpful
After being in contact with several other real estate agent we finally got contact with Di at Benham & Reeves. He is absolutely the best one out there and will make sure to find you the best place within your budget. Would recommend him to all ...
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Comment on agent fees
Good
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By: Marc von Grundherr
Jul 02, 2018
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Thanks Rebecka, we are glad you got the service you expected and that Di from our Hyde Park branch was able to assist you with your property search. Wish you all the best with your tenancy. Regards, Marc von Grundherr, Director ...

“Excellent service...”

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Apr 27,2018
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Rahim
By: 'Arwa'
Apr 27,2018
0 people found
this helpful
Excellent service ( fast, easy and efficient). Very professional, helpful and friendly staff. I will definitely recommend Benham and Reeves for friends....
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Comment on agent fees
Acceptable
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By: Marc von Grundherr
May 15, 2018
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Thank you Arwa for taking the time to post feedback about our Beaufort Park branch and the service you received from our staff. We do appreciate you taking the time to do it as it really helps us improve our service and know where we are doing well. Kind regards, Marc von Grundherr, Director ...

“The service that I received was very professional, efficient and ......”

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Mar 05,2018
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By: 'Sari'
Mar 05,2018
0 people found
this helpful
The service that I received was very professional, efficient and friendly. The staff was easy to approach and kept me updated of the process from start to finish. I'm impressed of their customer service and attitude, it was excellent!...
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Comment on agent fees
Very reasonable fees, I was happy to pay for good service.
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By: Marc vonn Grundherr
Mar 08, 2018
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Thanks Sari, great to hear you received excellent service from our Beaufort Park lettings team, they were really encouraged by your feedback. We wish you a pleasant tenancy. Kind regards, Marc von Grundherr, Director ...

“I phoned Rahim on Friday morning and he was able ......”

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Mar 04,2018
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Rahim
By: 'Hass'
Mar 04,2018
0 people found
this helpful
I phoned Rahim on Friday morning and he was able to arrange a viewing for later that afternoon. he was very professional and I can't recommend him enough. he made the process very easy and he sorted out the whole process very quickly....
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By: Marc von Grundherr
Mar 08, 2018
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Thanks Hass, really appreciate you taking the time to tell us about the service you had from Rahim at our Beaufort Park branch and that the process was smooth and easy for you. Best of luck with your tenancy. Kind regards, Marc von Grundherr, Director ...

“I especially would like to highlight that George at Brentford ......”

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Feb 19,2018
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By: 'Chuan'
Feb 19,2018
1 people found
this helpful
I especially would like to highlight that George at Brentford office is really nice, trustworthy, helpful and professional. He was trying so hard to get a correct tenant for me and he even worked during his annual leave to make sure that the new tenant's ...
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Comment on agent fees
it is very reasonable
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By: Marc von Grundherr
Feb 19, 2018
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Hi Chuan, thank you so much for your five star review of our Kew lettings branch. We are glad to hear that George exceeded your service expectations and he was delighted to read your remarks. We wish you a successful tenancy. Best regards, Marc von Grundherr ...

“Di did an excellent job in the handing over phase ......”

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Nov 27,2017
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Di
By: 'Marc'
Nov 27,2017
0 people found
this helpful
Di did an excellent job in the handing over phase of our new apartment and in sourcing for a tenant. He kept us updated during the search for a tenant which is much appreciated by us. Di's commitment to his work and his high standard ...
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By: Marc von Grundherr
Feb 07, 2018
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Thanks Marc for your positive and helpful feedback. Di was only too happy to assist and we are glad you had the benefit of his wisdom and enthusiasm in equal measure. Best regards, Marc von Grundherr, Director ...

“I had the pleasure of having the services of Mark. ......”

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Nov 07,2017
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Marzia
By: 'Jefferey'
Nov 07,2017
0 people found
this helpful
I had the pleasure of having the services of Mark. He was extremely professional in his workings with me and was relentless in finding me a home that fit my requirements. He was also a great communicator! All in all I was very impressed with ...
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Comment on agent fees
Seems fine
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By: Marc von Grundherr
Feb 07, 2018
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Thanks Jeffrey, Mark and the Hampstead lettings team were pleased to see your positive review. Its a pleasure to help and we hope your tenancy is progressing well. Kind regards, Marc von Grundherr, Director ...

“Great to deal with, we had been looking for a ......”

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Nov 02,2017
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By: 'Annie'
Nov 02,2017
2 people found
this helpful
Great to deal with, we had been looking for a flat to rent and were becoming quite fed up as so many of the agents we dealt with wasted our time. It was a real pleasure to come across Nick Hubbard (and Henry) - they ...
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Comment on agent fees
OK
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By: Marc von Grundherr
Feb 07, 2018
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Thank you Annie. Our Ealing lettings team were pleased to see your positive review here. Thanks for your referrals, these have been followed up and I believe we already let a flat to one of your colleagues last month. Hope everyone is happy. Kind regards, Marc von Grundherr, Director ...

“Amazing is all i can say about teresa. since our ......”

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Oct 30,2017
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Teresa
By: 'bernie'
Oct 30,2017
0 people found
this helpful
Amazing is all i can say about teresa. since our children came back to Malaysia, we have been leasing our flat in lexham gardens through benham and reeves kensington office and I can honestly say it has been such a great peace of mind to ...
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Comment on agent fees
good
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By: Marc von Grundherr
Feb 07, 2018
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Bernie, thank you very much for your kind feedback about Teresa, she is absolutely the back-bone of all that happens at our Kensington lettings branch. She is chuffed to read your words and we trust your tenancy is progressing well. Kind regards, Marc von Grundherr, Director ...

“Sam and Rajib have worked very hard for us over ......”

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Oct 30,2017
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By: 'Mel'
Oct 30,2017
0 people found
this helpful
Sam and Rajib have worked very hard for us over the last 5 years. I have been very impressed that for all of the time of our ownership we have not had a single day empty and the rent goes up every year. What a great ...
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Comment on agent fees
Bagus - good in malaysian!
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By: Marc von Grundherr
Feb 07, 2018
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Hi Madame Chen, thank you very much for your kind, positive feedback. We will soon be celebrating 10 years situated at Beaufort Park (in 2019) and we thank you for your continued business. Kind regards, Marc von Grundherr, Director ...

“I felt the need to leave this review as the ......”

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Oct 26,2017
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Jomar
By: 'Lorena'
Oct 26,2017
0 people found
this helpful
I felt the need to leave this review as the service from English brokers is usually so poor, they are interested when you make an offer but after that leave you high and dry. Well this is absolutely not the case with Jomar who has ...
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Comment on agent fees
Fair for the excellent service - you definitely get what you pay for in London
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By: Marc von Grundherr
Feb 07, 2018
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Thanks Lorena, glad to see your positive review of our Canary Wharf lettings team. Hope you are enjoying your tenancy. Thanks again, Marc von Grundherr, Director ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Regional Awards won by Benham and Reeves Residential Lettings

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