The Bristol Residential Letting Co
Clifton, Bristol, BS8
3.9/5, 42 reviews
71% recommended
71% lettings valuation accuracy
53% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 42
17th Aug 2021
reviewed by 'Chris'
“Superbly managed for the past 15 years. Danny, Ed, and the team are first class, professional, and client focused. Highly recommended...”
10th Jun 2021
reviewed by 'Wei'
“I booked a view two days ago, but I didn't see anyone when I arrived the house. I have to ......”
21st Dec 2020
reviewed by 'Luke'
“I inherited The Bristol Letting Agent Co and am delighted with their service to date. It's been well over 2 years ......”
15th Sep 2020
reviewed by 'Reid'
“Terrible! The agents, especially Luara, do not work to help the clients. Rude, Poor service, and unhelp. Would recommend using ......”
2nd Sep 2020
reviewed by 'Linzi'
“A truly disappointing experience with this agency, their lettings agent, Amy, in particular. What an astonishingly, baffling human!There to ......”
4th Aug 2020
reviewed by 'Ms.'
“I'm really embarrassed to be writing this after hearing such good reviews about the agents.I went to view a ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Address

The Bristol Residential Letting Co
19 Clifton Down Shopping CentreWhiteladies Road
Clifton,Bristol
North Somerset
BS8 2NN
0117 973 5237

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 71% 53% £751 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
25 2 4 7 0 0 0 0 1 3
Areas covered
  • BS1
  • BS
  • BS2
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Lettings TPOS TDS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Clifton, BS8
Southville, BS3

“Before letting the property I had emailed several letting agents ......”

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Feb 08,2013
Minithumbup
By: 'L'
Feb 08,2013
0 people found
this helpful
Before letting the property I had emailed several letting agents and felt that this company really new their business. I contacted Deborah Hadley who came out, viewed the house and was very professional and had all the information I needed to hand. I signed up ...
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“We have been landlords for 13 years and for the last 3 ......”

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Feb 06,2013
Minithumbup
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By: 'Mark'
Feb 06,2013
0 people found
this helpful
We have been landlords for 13 years and for the last 3 years have been letting our harbourside apartment with BRL . We have found the service to be reliable & efficient - rent is always paid to us without any delay, regular inspections of the property are carried ...
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“We have been with BRL for just over a year ......”

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Feb 05,2013
Minithumbup
By: 'CP'
Feb 05,2013
0 people found
this helpful
We have been with BRL for just over a year and they are providing us with an excellent service. We previously spent 8 years with another agent and only wish we had found BRL sooner. In the first few months we had a number of issues ...
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“When choosing a letting agent I visited 8 local agents and ......”

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Feb 01,2013
Minithumbup
By: 'Mark'
Feb 01,2013
0 people found
this helpful
When choosing a letting agent I visited 8 local agents and checked out their websites. Two agents stood out as being professional and enthusiastic agents, with Bristol Residential being the most friendly. This was supported by personal recommendations. They have manage two flats for me for ...
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“Bristol Residential Properties have been looking after my property for ......”

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Jan 31,2013
Minithumbup
By: 'Greg'
Jan 31,2013
0 people found
this helpful
Bristol Residential Properties have been looking after my property for the past 4 years. I spent a portion of the year living abroad and it gives a great deal of confidence knowing that they are acting in my best interest when I am not in the ...
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“I was a complete novice as a Landlady having just ......”

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Jan 31,2013
Minithumbup
By: 'R'
Jan 31,2013
0 people found
this helpful
I was a complete novice as a Landlady having just purchased my first property to let so I met several Agents but chose The Bristol Letting Company because I felt comfortable with them and confident that they could let my property as well as manage ...
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“I find this agency to be reliable, and quick to ......”

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Jan 31,2013
Minithumbup
By: 'Denise'
Jan 31,2013
0 people found
this helpful
I find this agency to be reliable, and quick to respond to my needs. I am a foreign landlady and not too knowledgeable about letting procedures in England so I appreciate the fact that the staff member that I deal with is quite patient with ...
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“I have been extremely happy with the service I have ......”

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Jan 30,2013
Minithumbup
By: 'Diana'
Jan 30,2013
0 people found
this helpful
I have been extremely happy with the service I have had from Bristol Residential, they seem to keep both landlord and tenants happy!...
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“By far the best letting agency I have used in ......”

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Jan 09,2013
Minithumbup
By: 'Ben'
Jan 09,2013
1 people found
this helpful
By far the best letting agency I have used in the Whiteladies & Bristol area - and I have used most! The folks there were quick to sort any queries, and above all very reasonable - which is all too rare in their industry. Excellent value ...
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“As landlords, we have been using The Bristol Residential Letting ......”

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Jan 06,2013
Minithumbup
By: 'Polly'
Jan 06,2013
0 people found
this helpful
As landlords, we have been using The Bristol Residential Letting Company for the past seven years and have been very happy with the levels of service and information that we have always received from them. Tenants have been found quickly and we have never had ...
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“I moved into a shared house which was managed by ......”

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Oct 29,2012
Minithumbdown
By: 'former'
Oct 29,2012
5 people found
this helpful
I moved into a shared house which was managed by them after seeing an advert for a room on the internet. I had to pay some agency fees and fill in some forms before moving in so they could do reference checks. I still had ...
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What agent could do to change your mind?
Treat tenants with respect instead of trying to scam them.
Attached Filesnbsp;
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By: Former tenant
Dec 30, 2012
View all comments (3)
It also worth noting that prior to Bristol Residential Lettings discovering this site and responding to the 3 negative reviews on here (end of November), there was no positive reviews for the company and they were ranked one of the worst lettings agents in Bristol. However they then seem to of suddenly got 4 short positive reviews over a 9 day period (10-18 December) significantly increasing their position in the ranks. While I don't want to suggest anything, this does look slightly suspicious ...

“They missed so many things on the original inventory which ......”

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Oct 13,2012
Minithumbdown
By: 'Nick'
Oct 13,2012
1 people found
this helpful
They missed so many things on the original inventory which fortunately we went through quite carefully and amended. Still though, on leaving the property they tried to keep our whole deposit even though we'd left the flat scrupulously clean and as we'd left it. Not ...
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What agent could do to change your mind?
They could have simply been honourable and given us our deposit back without all the hassle.
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By: Ed
Nov 27, 2012
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Following vacation of this property there were 5 areas that were deemed to require deductions from the deposit amounting to about half the deposit. As is the tenants right they disputed this and the case was looked at by an indepndent case examiner (ICE) from the Tenacy Dispute Service. The ICE found that in 4 of the areas the tenants were fully liable for the proposed deductions and in the 5th area they found the tenants were 50% responsible. We do aplogise if Mr Crossling feels we were being h ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Clifton Office Complaints Procedure

The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.

1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.

2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.

3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail [email protected] who will ensure the grievance is investigated by a Director not directly involved with the grievance.

4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk


Last updated at 1:00 AM 01/01/1970 by

Awards won by The Bristol Residential Letting Co, Bristol BS8 2NN



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