The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
4.7/5, 197 Reviews
95% Recommended
100% sales valuation accuracy
93% letting valuation accuracy
100% sales fee satisfaction
95% letting fee satisfaction
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100% | 100% | £215,000 | £1,600,000 |
Lettings | 93% | 95% | £850 | £5,600 |
Brinkley's Estate Agents
168 Putney High Street, London, Greater London
SW15 1RS
020 3872 5309
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Suzy
By : 'Ivy'
Services : Letting( As a Tenant )
Rent PCM : £3250
Would you recommend ? : Yes
Postcode : SW19
Suzy was a delight to work with and made the letting of my property run smoothly. In my eyes Suzy is the face of Brinkley's and is the reason I continue to use them for many more... Read Full Review
Suzy
By : 'Debbie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
Suzy was a great help in finding me and my partner our new home. Not only was she professional and had excellent customer service throughout, but she listened to each and every one of our requirements which made the experience a lot easier for us all. I would highly recommend to contact Suzy... Read Full Review
By : 'Lindle'
Services : Property Management
Would you recommend ? : Yes
Postcode : SW15
The Brinkleys Putney Staff are awesome to work with. They are very helpful, friendly and respond to all my queries timeously. Highly... Read Full Review
By : 'Catherine'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW6
This estate agent ruined a year of my life. From moving into a flat with clear signs of bed bugs, so much so that the pest controllers had to destroy a bed and mattress to leaving us without a washing machine for weeks (while we had bed bugs). I have dealt with my fair share of terrible estate... Read Full Review
Suzy
By : 'Amani'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW19
Suzy had advertised a property to me as fully 'furnished', something that was not agreed with the landlord thus, this huge mistake led to a lot of inconveniences with financial implications for both myself and my landlord. On my move in date, I walked into a completely empty property in... Read Full Review
By : robert brinkley
Jan 10, 2023Dear Amani, Thank you for your review. whilst this is not how we recall the events. I am glad we managed to resolve the issue once you spoke to head ...
Suzy
By : 'Henry'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW19
Suzy was totally amazing in getting our flat rented out within days for an excellent price. We are so... Read Full Review
Suzy
By : 'Louis'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW19
Absolutely over the moon with our new flat. Suzy was a breath of fresh air, after speaking to lots of other letting agents she was much more down to earth and advised us really well on how to get our offer accepted in such a competitive market. Would highly... Read Full Review
Dhruvika
By : 'Sarah'
Services : Letting( As a Owner )
Rent PCM : £2800
Would you recommend ? : Yes
Postcode : SW15
Personal, prompt and thorough, Dhruvika is always on hand to help and offer expert advice on a wide range of... Read Full Review
Dhruvika
By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
We had a bit of a rocky start with Brinkleys, but since Dhruvika has been handling our rental we've managed to get our issues with the place solved quickly and efficiently. Dhruvika is very helpful and has made it worth us staying in this... Read Full Review
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Ben was excellent to find the exact place that would suit me the most. He identified rapidly my needs and knew what would work for me. Very... Read Full Review
By : 'Becky'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SW19
Ben was fast, efficient and made the process easy! Thanks for helping us find a great flat so easily! Will definitely come back to Ben and Brinkley's in the... Read Full Review
By : 'Taka'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : SW15
His services are paramount. When I searched properties and made contract, I lived in Japan. So, he remotely discussed my preferences, provided numerous pictures and movies of properties, and resolved many difficulties arising from physical distance. I strongly and highly recommend him as your... Read Full Review
By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW15
Truly horrible agency to have rented from. Between being walked in on unannounced for house viewings with no prior notice to the drama of getting a deposit back, I could only recommend you avoid them like the... Read Full Review
Suzy
By : 'Alex'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW19
Suzy is a very experienced and trustworthy person. I always come back to her as she provides excellent customer experience and support.... Read Full Review
Suzy
By : 'Ted'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Suzy went above and beyond to help us find and get a great flat, getting us an absolute gem at a great price. She was super flexible and super helpful throughout. Highly recommend if you're lucky enough to have her as your estate... Read Full Review
Suzy
By : 'Valentine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
I’m glad and excited to be doing this review. Suzy was so committed towards my housing need and she did go extra mile to ensure that I was satisfied. After we experienced a challenge in reaching a conclusion with the Landlord, Suzy was empathic and backed it up with actions by smartly... Read Full Review
Amelia
By : 'Tanguy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
I wanted to thank Amelia for the consistently high quality of service that she provided to me . Amelia has been prompt, efficient and effective in attending to my... Read Full Review
Amelia
By : 'Luke'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Amelia sharpes was Very helpful, very quick responder to all emails sent across. Great agent would definitely recommend her to... Read Full Review
Amelia
By : 'Laura'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : SW19
Great communication from both Ben and Amelia - accommodating to our needs and being really quick with replies. They would answer reassure us that they would find the answer and get back to us via email or call. The only recommendation would be that agents need to be completely clued up on what... Read Full Review
Amelia
By : 'Viktoria'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : SW15
Amelia is a great agent and pleasure to work with. Very attentive and responds to any need very quickly and in a very professional manner. Highly Recommended! Thank you... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
We value our client’s feedback and we are committed to providing a professional service at all times. We would like to hear from you should something not go as well as planned. In line with The Property Ombudsman’s Code of Practice, our complaint procedure is outlined below:
In the first instance, please write to our Team: Customer Care, 120 Wimbledon Hill Road, SW19 7QU, alternatively email customercare@brinkleys.co.uk with full details of your complaint. Once your complaint has been received, we will acknowledge receipt within 3-5 working days. Following an internal investigation, you will receive a response to your complaint within 15 working days.
Should you be dissatisfied with our initial response, or the matter remains unresolved, you can escalate your complaint to Managing Director Richard Watt, at richard@brinkleys.co.uk. A final investigation will be undertaken at this point and a response will be sent to you within 15 working days detailing our company’s final viewpoint.
Should you remain dissatisfied with our company’s final viewpoint, you can then refer your case to The Property Ombudsman for their review.
Details of their complaints procedure and form can be found on their website www.tpos.co.uk along with their Code of Practice and Terms of Reference. Alternatively, you can call them on 01722 333 306 or write to them at the following address:
The Property Ombudsman Scheme
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
You have 12 months from the date of our company’s final viewpoint to refer the matter to The Property Ombudsman.
Please note that The Property Ombudsman requires that any complaint should be addressed through our Complaints Procedure prior to being submitted to them for their independent review.
Last updated at 11/1/2018, 3:42:59 AM by allAgents