80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Susan
(52)
Susan
(31)
Lynne
(19)
Laura
(19)
Lynn
(19)
Pauline
(16)
Alison
(14)
Marion
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Mark
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Kjartan
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Andras
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Callum
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Rachel
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Lisa
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Gillian
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Gary
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Emma
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Emma
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Helen
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Caroline
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Rachel
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Fergus
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Ula
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Tiffany
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Sophie
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Claire
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Glynnis
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Deborah
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Juli
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Jayme
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Alison
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Dec 17,2018
Dec 17,2018
4
people found
this helpful
this helpful
Despite the many negative things I had heard about Braemore I had not had an issue with them for the past four months until this week, particularly with Erin.
Braemore LOST our signed lease agreement, and frantically emailed on a Friday for us to resend ...
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Jan 07, 2019
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Dear Rianne, I do apologise again for the concerns you've raised to us, and I had hoped that perhaps once we'd gotten things back on track, you might see your way to amending your review. I appreciate what has happened was not conducive to a positive customer experience for you, however I had hoped that you'd understand the reasons for what happened, and that we could work past this together, ensuring the remainder of your stay is a pleasant and happy one. Please advise when you have a moment. ...
Dec 12,2018
Dec 12,2018
3
people found
this helpful
this helpful
Moved into a flat that hadn't been cleaned at all, the inventory was vague at best, there was no EICR certificate, the shower didn't work properly, there was pest control boxes that we weren't told about that had poison scattered around the fireplace, the energy ...
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Dec 20, 2018
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Dear Edward, I am Braemore's Lettings Director and I can see on your account that my colleague Kjartan Behm has responded to all your points in full, however if you still feel aggrieved at any other point throughout your tenancy, please feel free to let me know privately on [email protected]. It is of utmost importance to us that our clients all feel looked after and responded to fully and in a reasonable time frame, and these go hand in hand with ensuring you an excellent tenancy. It ...
Dec 12,2018
Dec 12,2018
4
people found
this helpful
this helpful
After several years of renting our property using Braemore Letting Agents, we recently decided to sell our flat.
Tzana and Donna ensured the whole process from beginning to end was as stress free for us as possible. Both ladies were excellent at keeping us informed ...
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Comment on agent fees
Fees were comparable across the market.
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Dec 20, 2018
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Thank you so much for your positive feedback, it is much appreciated! Kind regards, Mark. ...
Dec 03,2018
Dec 03,2018
0
people found
this helpful
this helpful
French coming to settle in Scotland, knowing anyone. Had to completely trust the agency and the agent, since I had little clue of what needed to be done. Advices are given, agency quite reactive an answering mails. Feeling more confident....
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Nov 30,2018
Nov 30,2018
0
people found
this helpful
this helpful
Lynne was friendly and helpful.She was very patient with us senior citizens, as we have never rented before we certainly needed help.
Regards,
Tom and Sheila....
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Comment on agent fees
N/A
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Dec 20, 2018
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Thank you so much for your kind feedback! Kind regards, Mark. ...
Nov 28,2018
Nov 28,2018
0
people found
this helpful
this helpful
Alan dealt with our situation in a very professional and efficient way. He was very informative throughout every stage of the proceedings. He always made himself available and went out of his way to ensure that both parties ( we as landlords and the present tenants) ...
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Comment on agent fees
Alan Martin (agent) is highly professional but retains a very comfortable, friendly approach in his job. He is an excellent agent within the position he holds.
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Dec 20, 2018
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Thank you so much for your kind feedback, and your comments have been shared with Alan too. Kind regards, Mark. ...
Nov 20,2018
Nov 20,2018
0
people found
this helpful
this helpful
Recently sold my flat through Braemore. The process was very quick & efficient & I was always kept informed of what was happening. Both Tzana & Mark were easy to deal with & made the whole process a lot less stressful.
I also rented my flat for 3 years through ...
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Comment on agent fees
Fees were fairly standard in comparison to other estate agents.
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Feb 12, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us!
Kind regards,
Mark Hastie,
Lettings Director. ...
Nov 15,2018
Nov 15,2018
0
people found
this helpful
this helpful
Just wanted to thank Erin with her help and expertise in handling the letting of my elderly father's new flat rental. Erin was efficient, expert, helpful and contributed enormously to a smooth rental agreement that all helped in getting my father settled in easily and ...
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Comment on agent fees
N/A
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Dec 20, 2018
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Thank you so much for your positive feedback, and I assure you your comments have been passed onto Erin too Pete. Kind regards, Mark. ...
Nov 09,2018
Nov 09,2018
0
people found
this helpful
this helpful
Stewart was my property manager, he responded quickly to any questions, and was helpful when I needed it. Just finished my tenancy with us parting way in a pleasant atmosphere....
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Dec 20, 2018
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Dear Mariusz, thank you so much for your positive feedback and I assure you this has been passed onto Stewart also. All the best and kind regards, Mark. ...
Oct 23,2018
Oct 23,2018
0
people found
this helpful
this helpful
We are very pleased to have Emma Breach as our Property Manager. Over the past year she has shown herself to be knowledgeable and efficient as well as having a friendly and professional manner....
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Comment on agent fees
Average
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Dec 20, 2018
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Dear Sue, thank you for your positive response and I assure you that your comments have been fed onto Emma also. I note your star rating as 4 stars. If there were anything we could do that would make you grade us as 5 stars next time, what would that be? Please feel free to email me directly on [email protected]. Hope to hear from you soon. Kind regards, Mark. ...
Oct 16,2018
Oct 16,2018
4
people found
this helpful
this helpful
From Day One of our tenancy with Braemore we encountered nothing but problem after problem. Firstly, The flat had simply not been cleaned with the previous tenants food, rubbish and stains left in every single room. We duly complained and despite the promise of cleaners ...
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Feb 12, 2019
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Good morning, I don't appear to have received any All Agents review update so I'm sorry I just got your your response now, as checking through that all were replied to.
I do apologise unreservedly if your complaint has not been resolved.
I am our Lettings Director here and I am quite sure your complaint email I would have asked our Property Management Senior Team to look into, I do apologise if you've yet to hear from them. I cannot find your email and there's no name on this review, bu ...
Oct 03,2018
Oct 03,2018
0
people found
this helpful
this helpful
Excellent Service from Paul Davis, Callum MacGregor and Mhairi Middleton. They have made the whole rental process as straight forward and stress free as possible. Thank you again....
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Dec 20, 2018
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Thank you so much for your kind feedback Nichola, and this has been passed onto the team here. Kind regards, Mark. ...
Sep 28,2018
Sep 28,2018
0
people found
this helpful
this helpful
Tzana and her team were brilliant at making you fully understand the required procedures. Their honest and sincere approach at every step , for our house sale was communicated with a personal touch.
Immediate phone calls and follow up were second to none. They went the ...
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Comment on agent fees
Good
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Feb 12, 2019
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(1)
Thank you for your feedback. We are delighted to hear of your experience with us!
Kind regards,
Mark Hastie,
Lettings Director. ...
Sep 17,2018
Sep 17,2018
0
people found
this helpful
this helpful
Pauline has been very helpful and efficient in regards to leasing out my property. I would recommend her as an agent and will use her in the future....
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Dec 20, 2018
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Dear Giuseppe, thank you for taking the time to review us, and I've passed your positive feedback onto Pauline too. Kind regards, Mark. ...
Sep 17,2018
Sep 17,2018
0
people found
this helpful
this helpful
It was really great to get Paul as property manager to show us and guide us with booking the property. He was always helpful and guided us correctly to book the flat and also helped us to get the flat before the move in dates.
...
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Dec 20, 2018
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Dear Namita, thank you so much for your kind feedback, and rest assured this has been shared with the Team. Kind regards, Mark. ...
Sep 13,2018
Sep 13,2018
0
people found
this helpful
this helpful
Susan Ryles was extremely helpful and help us a lot with a rent increase proposal from our landlord. I must said that I was hopeless to make the landlord to change his mind, but she manage to convince him....
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Dec 20, 2018
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Dear George, thank you so much for your positive review, and I've shared this with the Team, it's great to hear we're working hard to keep both our landlords and tenants happy. Kind regards, Mark. ...
Sep 12,2018
Sep 12,2018
0
people found
this helpful
this helpful
Susan called me to notify me that my landlord wanted to increase my rent by an outrageous amount. I immediately said I would not agree to such a steep increase.
Susan did her best to help me and persuaded my landlord to accept a much ...
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Dec 20, 2018
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(1)
Thanks so much for your response Alex, this is great feedback, and it's positive to hear we're negotiating successfully on both tenants' and landlords' behalf. Kind regards, Mark. ...
Aug 23,2018
Aug 23,2018
0
people found
this helpful
this helpful
I just called 0131 291 0098 and the lady was extremely rude on the phone: she acted bored and hung up on me after 1 min when I asked about a property that had been taken already. I still had many questions.. She also hung up on my friend ...
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Sep 05, 2018
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Hello, that was the same day I left the comment: Aug 23rd, around early afternoon I believe. My friend called Aug 22nd. Thank you for your response. ...
Aug 22,2018
Aug 22,2018
0
people found
this helpful
this helpful
Erin is very professional and made the whole process of application and lease signing very easy. I had a positive application experience....
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Aug 23, 2018
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Thanks for your kind review – delighted to hear of your experience with us. ...
Aug 14,2018
Aug 14,2018
0
people found
this helpful
this helpful
What a wonderful service provided by Braemore! They took all the hassle out of selling our flat and were always ready to jump in and deal with any unexpected development. They kept us informed of developments on a regular basis as matters proceeded and liaised ...
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Comment on agent fees
For the amount of work that was done on our behalf, I think the fees were absolutely fine.
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Feb 12, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us!
Kind regards,
Mark Hastie,
Lettings Director. ...
Aug 14,2018
Aug 14,2018
0
people found
this helpful
this helpful
I would highly recommend Braemore. The service I received from Tzana Webster was unbelievably excellent . She handled every detail with confidence and buckets of enthusiasm , always efficient and charming and extremely capable and effective . She gave great advice and support and got my flat on ...
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Comment on agent fees
Excellent
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Feb 12, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us!
Kind regards,
Mark Hastie,
Lettings Director. ...
Aug 13,2018
Aug 13,2018
0
people found
this helpful
this helpful
Tzana and the sales team were amazing. As a first time buyer, Tzana went above and beyond advising and guiding me in the purchase of the flat I had been living in. Very grateful for the support and patience through the entire process. Lovely, friendly, ...
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Feb 12, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us!
Kind regards,
Mark Hastie,
Lettings Director. ...
Aug 10,2018
Aug 10,2018
0
people found
this helpful
this helpful
Erin sorted the flat no problem. Absolute darlin I must say. Great customer service and a sound woman. Love you...
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Aug 23, 2018
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Thanks for your kind review – delighted to hear of your experience with us. ...
Aug 01,2018
Aug 01,2018
3
people found
this helpful
this helpful
Our experience with this somewhat incompetent and dishonest group has been beyond negative. Had multiple property managers - all of which were of no help to us. Moved into an absolutely DISGUSTING flat when they said that it had been 'professionally' cleaned and our experience ...
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Aug 07, 2018
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Im really sorry to hear of your experience. Without knowing who you are, its not possible for us to comment on your review but what I would say is that we deal with maintenance issues as soon as we get the go ahead from the landlord/owner of the property. Without their authorisation, we cannot proceed with any works. This will be the same for all letting agents. Once again I'm sorry if this was the case with you. ...
Jun 07,2018
Jun 07,2018
0
people found
this helpful
this helpful
I highly recommend the Braemore Sales Team and in particular Tzana Webster who guided me through the process of selling my property. Tzana provided an excellent informative and friendly service. Any enquiry was promptly responded to (at times out of office hours, which was not ...
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Comment on agent fees
The Agents fees were reasonable considering the good quality of marketing materials and a decent proportion of viewers whose interest in the property was indicated by their feedback .
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Feb 12, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us!
Kind regards,
Mark Hastie,
Lettings Director. ...
May 29,2018
May 29,2018
1
people found
this helpful
this helpful
Highly Appreciated
Susan and Lynn and all the team at Breamore Morningside Edinburgh branch have done an outstanding job for us during our time leasing a property through them which we called home for 2 ½ years.
I have always felt that they have handled all situations ...
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Feb 12, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us!
Kind regards,
Mark Hastie,
Lettings Director. ...
May 28,2018
May 28,2018
0
people found
this helpful
this helpful
Words truly can't describe how grateful and happy I am to have worked with Mark, Paul, Sonny and Tzara to find and secure the perfect flat!!
Everyone was very friendly, quick to answer my questions and very helpful in my search for my next place ...
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Feb 12, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us!
Kind regards,
Mark Hastie,
Lettings Director. ...
May 24,2018
May 24,2018
0
people found
this helpful
this helpful
Both Tzana and Callum steered us through a fraught buying process through solicitor and mortgsge problems will great sympathy. After purchase the renting process has been seamless and efficient and within days we had excellent tenants.
Great service and nice folk....
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Comment on agent fees
Fair
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Feb 12, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us!
Kind regards,
Mark Hastie,
Lettings Director. ...
May 23,2018
May 23,2018
0
people found
this helpful
this helpful
My wife and I have recently completed the sale of our flat in Morningside. Braemore's Tzana Webster provided excellent support to us from pre-sale to completion. She agreed a clear sales strategy with us and provided a comprehensive overview of the current market. As a ...
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Comment on agent fees
Good value in the local market.
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Feb 12, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us!
Kind regards,
Mark Hastie,
Lettings Director. ...
May 10,2018
May 10,2018
0
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this helpful
this helpful
Susan Ryles at Braemore has always been very helpful, replying promptly to emails and requests. Her manner is friendly and professional....
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Feb 12, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us!
Kind regards,
Mark Hastie,
Lettings Director. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
