80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 25,2014
Feb 25,2014
6
people found
this helpful
this helpful
I have had the worst time with this company now called Lomond Lettings. They do not repair anything in their properties even when you call and email everyday. They are also incompetent and rude to their tenants. Bottom line, they do not care about tenants ...
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Feb 25, 2014
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Dear Kaye, I am sorry to hear of your concerns regarding the service you have received whilst being a customer at Braemore and I am keen to speak with you to resolve your complaint. Can you please contact me at [email protected] to discuss further or contact me on 0131 525 6636. Kind regards, Linda McAulay, Operations Director ...
Feb 20,2014
Feb 20,2014
2
people found
this helpful
this helpful
Hi just to say Maintenance Team, electrician and guy who checked out the shower today.Were both professional, competent and very helpful, thank you kind regards Mary leroy...
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Feb 17,2014
Feb 17,2014
2
people found
this helpful
this helpful
Donald has been extremely helpful and provided all the information we could possibly require. The process has been smooth and everything completed without difficulty.
The only 'criticism' would be the opening hours should be more flexible for working people as it is difficult to arrange ...
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Feb 20, 2014
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Sarah, thank you very much for your feedback and we will listen and take it on board. We have Branches operating viewings on Saturday mornings at the moment and our intentions are to eventually move to longer working hours. ...
Feb 10,2014
Feb 10,2014
7
people found
this helpful
this helpful
There is no property that makes dealing with this company worth the hassle.
They lied to us, cut corners and dumped us with an unsafe and unclean flat. The moment they have your money, you will not get a moment of their time and certainly ...
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What agent could do to change your mind?
There is no action the agent could have done to make me use this agent again, irrespective of handing back the ‚£580 they conned without the need for judicial intervention, and there is nobody I dislike enough on this planet, to recommend these cowboys too.Attached Filesnbsp;
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Mar 30, 2014
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Dear NotLyingDown,
I would be skeptical about the genuine intention of the agency to help you. I also asked the agency to resolve my issue amicably, but their only response was to go to the dispute scheme, which I was forced to do. They are absolutely not interested in doing a thing for their customers - both landlords and tenants... ...
Jan 30,2014
Jan 30,2014
7
people found
this helpful
this helpful
We have suffered Braemore for over a year now.
From the first day we got the keys, carpets had not been replaced, curtain rails were missing and the flat was not ready to be moved in to.
Now, 12 months on and I have a 10 foot ...
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Feb 04, 2014
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Thank you for your comments and we are working hard to sort your problem. We have been in touch with you on a daily basis and we are pushing as best we can. We sympethise entirely with your situation and are making it a priority of ours to get you as quick a fix as we can. All works are now agreed and we are moving forward. If you would like to discuss this further then please contact me [email protected] ...
Jan 27,2014
Jan 27,2014
6
people found
this helpful
this helpful
"Hello, I'd like to speak to somebody about my deposit return (it could be anything, frankly)."
"I'm afraid there's nobody available to speak to you now. Would you like me to get somebody to call you back?"
"See, the thing is, this is the 300th ...
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What agent could do to change your mind?
Been better than completely useless.Attached Filesnbsp;
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Feb 04, 2014
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Thank you for your comments. The tenancy deposit scheme can take up to 30 working days in order for a deposit to be returned. If you could email me your details I shall look into this tomorrow and try my best to push this through faster. [email protected] ...
Jan 24,2014
Jan 24,2014
4
people found
this helpful
this helpful
All queries dealt with promptly and helpfully from the start. Emails answered in a timely fashion. The process of becoming a tenant was smoothly handled....
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Jan 24, 2014
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Thank you so much for your positive response John, much appreciated! Kind regards, The Braemore Team. ...
Dec 16,2013
Dec 16,2013
10
people found
this helpful
this helpful
Braemore are amateur, disorganised and verging on incompetent. Do not use Braemore.
I had to chase them for money I was due when their administrative errors meant that my rent was not paid into my account. They failed to inform me when tenants handed in ...
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What agent could do to change your mind?
Take the reviews on this website seriously and sort yourselves out. The way the company is currently functioning, I'd be very surprised if Braemore are still operating in Edinburgh in a year's time.Attached Filesnbsp;
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Jan 09, 2014
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Sorry Ben but I gave Braemore numerous chances to resolve the various service problems that I was having while I was still a customer but was let down on every single occasion. There are only so many second chances that you can give a company before you have to make the decision to take your business elsewhere, and I am very relieved that I no longer need to trust your company with my property and my money. ...
Dec 02,2013
Dec 02,2013
0
people found
this helpful
this helpful
We have had a really poor experience with this letting agent. Our landlord failed to provide property maintenance throughout our tenancy. They refused to replace damaged items and left us without a washing machine for 6 weeks. (They did kindly put a new one in the ...
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What agent could do to change your mind?
Dropped our previous landlord from their books. Cared for the tenants interest rather than simply their cut of the rent. Returned our phone calls. Replaced damaged items.Attached Filesnbsp;
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Nov 27,2013
Nov 27,2013
9
people found
this helpful
this helpful
I've had several years' experience of renting from private landlords, and have experienced a number of lettings agents and landlords in Edinburgh and elsewhere in the UK. Braemore are the worst I've ever known, and this goes for my partner too (who'd also known a ...
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Nov 21,2013
Nov 21,2013
4
people found
this helpful
this helpful
We moved into a new flat 1 week ago. Here are the good and bad points worth mentioning:
Good
Staff are friendly and polite
Maintenance guy (Graham) couldn't be more helpful
Unfortunately that's about it...
Before we moved in, I experienced the following - countless times, ...
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Dec 02, 2013
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Hello there, apologies the correct email address is [email protected]
Thanks, Ben Di Rollo ...
Oct 08,2013
Oct 08,2013
11
people found
this helpful
this helpful
The service Braemore has provided has been appalling. When we moved into the property, it had not been cleaned: the toilet had not been flushed; the carpets were filthy; everything was covered in dust; and a lot of the furniture, including beds, was falling apart. ...
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What agent could do to change your mind?
Please read the reviewAttached Filesnbsp;
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Oct 10, 2013
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Dear tenant
It is unclear from this posting as to who you are, so please contact me directly at [email protected] and I will ensure your concerns are resolved.
Kind regards
Linda McAulay
Customer Services Director ...
Oct 03,2013
Oct 03,2013
11
people found
this helpful
this helpful
Exceptionally poor customer service provided. Extremelely helpful in finding a property, and ensuring you rent through them. As soon as you sign the lease they want nothing to do with you. Reported a few problems after we moved into our property, and braemore never got ...
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What agent could do to change your mind?
Braemore had plenty opportunities to change the way we we're left feeling but on no occasion did they try to help us once the property was repossessed. They did not keep us informed of what was happening, nor did they offer us any alternative arrangements. This resulted in a very stressful few months, and a lot of uncertainty.Attached Filesnbsp;
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Oct 08, 2013
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Dear Bella
I am keen to understand how I can help to resolve your query. Please contact me at [email protected]
Kind regards
Linda McAulay ...
Oct 02,2013
Oct 02,2013
9
people found
this helpful
this helpful
They take ages to get repairs sorted. When repairs are needed to the building and money is owed they don't get the money to me and ignore all atempts at contact.
Have accused me of owing a days rent (informed by text message nearly a ...
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What agent could do to change your mind?
Anything! Maybe answering emails, getting me money from repairs and just generally doing their job might help their ratings and reputation.Attached Filesnbsp;
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Oct 02, 2013
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Dear Nichola
I am writing to you directly concerning your emails sent over the weekend.
Kind regards
Linda McAulay ...
Sep 27,2013
Sep 27,2013
4
people found
this helpful
this helpful
Donald Dallas answered all my calls. If he could not pick, in next 5 minutes he called me back.
Provided all the information needed.
Got the back ground check completed.
Advices all next course of action ON TIME.
Called back to understand my need....
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Oct 02, 2013
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Thank you Suresh, we are glad you were happy with your experience. Please could you change your rating to more than 1 star to reflect your satisfaction with the service you received?
Kind regards,
Linda
Customer Service Director ...
Sep 24,2013
Sep 24,2013
9
people found
this helpful
this helpful
I have used 3 agencies in the town and I can say this is by far the worst experience I have had. Tenants are allowed to stay within property without payment being made and live in properties rent free. There appears to be no collection process ...
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Oct 02, 2013
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We appreciate all feedback from our customers and are always striving to provide the best service. I'm concerned to read your comments and would welcome the chance to discuss them further. I am the Customer Service Director and you can contact me at [email protected] ...
Sep 24,2013
Sep 24,2013
8
people found
this helpful
this helpful
Please do not use Braemore to manage your property. Something has changed in recent years and they have lost any sense of professionalism or customer service. We have been customers for over 10 years so feel we are in a good position to comment.
I am ...
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What agent could do to change your mind?
I just believe the agents should at the very least have responded to our contact with them. It is just manners really ? Our property was handed back without any checks being made and they just walked away. So yes contact would have been nice, support would have been good but maybe I am expecting too much but perhaps carrying out professional management of our property for 5 years at 14% fees would have been expected too ! They failed on all !Attached Filesnbsp;
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Oct 04, 2013
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Just wanted to note that after nearly another 2 weeks, we have not heard from Braemore. I find it astonishing that they have managed to have time to ask someone on this site to adjust their star rating but have made no attempt to contact us. So let's recap.
1) Contacted our Property Manager and Ben Di Rollo with lengthy complaints document (this took a long time to prepare, time which we don't have or would rather spend with our children)
2) Escalated to Head Of Property Management
3) Will ...
Sep 17,2013
Sep 17,2013
2
people found
this helpful
this helpful
Very pleased with the service provided -all staff are very pleasant and friendly. Ally has been very good at dealing with all of our requests and never had any issues with repairs etc....
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Sep 18, 2013
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Thank you for the feedback, we're delighted you're pleased with the service. If there is anything we can help you with further please don't hesitate to get in touch.
Best,
Linda MacAulay - Customer Service Director ...
Sep 11,2013
Sep 11,2013
9
people found
this helpful
this helpful
Worst possible letting agent to deal with, and would NOT recommend the agency to others.
This is quite simply the Ryanair of letting agents and not only do you get fleeced at every opportunity but you get a frosty reception when naturally challenged. Moreover, they ...
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What agent could do to change your mind?
Better communication, quicker response time, transparency, reasonable costs, more manner able and more trustworthy...Attached Filesnbsp;
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Sep 19, 2013
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Thank you for your concern, Linda, and I would advise you looking at the thread of emails between both parties in the first instance - quite revealing in black & white. ...
Sep 03,2013
Sep 03,2013
15
people found
this helpful
this helpful
Braemore are without a doubt the worst property management company in Edinburgh! and speaking from experience this is truly an impressive feat when you consider Edinburgh seems to be home to some of the most appalling and unscrupulous rental agency's out there.
The communication from ...
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Oct 02, 2013
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That's not even her real email address, she misspelt her own name so clearly does not want to be contacted. ...
Aug 22,2013
Aug 22,2013
10
people found
this helpful
this helpful
This is the poorest company I have dealt with for anything ever. We were originally with Woodstar - and they sold to Braemore. Right from the start we rent was late (they said it was the tenants), communication was poor and never made any sense, ...
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What agent could do to change your mind?
they could have just done something - just one thing - without messing it up - and then I might recommend themAttached Filesnbsp;
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Aug 21,2013
Aug 21,2013
9
people found
this helpful
this helpful
I am a tenant with Braemore. I have been trying for months to get a repair done. The staff are always polite on the phone, but nothing happens. I am considering withholding rent ¢â‚¬â€œ maybe that will get them to do some work. They seem to ...
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What agent could do to change your mind?
Complete lack of customer care - this must be resolved. The company seems to have a structural problem.Attached Filesnbsp;
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Aug 12,2013
Aug 12,2013
10
people found
this helpful
this helpful
Hello
I do not recommend this letting agency. As a working professional, I have been somewhat disappoionted with the communication from staff and 'rules' set by the agency.
My flatmate and I are currently in a short assured lease which ends at the end of ...
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What agent could do to change your mind?
If the letting agency adhered to their contract, then I would strongly recommend them, as they have been avergae otherwise.Attached Filesnbsp;
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Aug 15, 2013
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Hiya
Thanks for replying. I know, I have been ill with anxiety because of it. I'm dealing with so many other things at the moment and this is just causing me worry. I have stated to this several times, but they have said that I have to pay. What made them not charge you? Did you contact mydeposit scotland yourself?
Thanks for your help. ...
Aug 08,2013
Aug 08,2013
6
people found
this helpful
this helpful
This is the worse letting agent I have been to. I have constantly had to phone them to fix a problem in my flat, they never call you back. A week after I have reported the problem they have done nothing. Very inefficient. Rude manner ...
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Aug 21, 2013
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Withhold rent. Thank will get them moving. ...
Aug 06,2013
Aug 06,2013
9
people found
this helpful
this helpful
I advise everyone to stay well clear from this agency. They are absolutely useless and dont know what they are doing at all!They are the most incompetent, useless agency i have ever dealt with.
Me and my partners first home together and they have ...
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What agent could do to change your mind?
I think 3 months of waiting for someone to be done is too long so nothing they can do now.Attached Filesnbsp;
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Aug 09, 2013
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Dear Kayla
I am clearly concerned about your comments and have written to you separately to help resolve these issues.
Kind regards
Linda McAulay
Customer Services Director ...
Jul 23,2013
Jul 23,2013
6
people found
this helpful
this helpful
I am writing this review as a potential tenant rather than a tenant of Braemore; based on the previous review this experience saved me from much trouble as a tenant.
I called Braemore to view a flat and they told me there was a viewing ...
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What agent could do to change your mind?
Perhaps if they apologised I would have considered looking at the flat again.Attached Filesnbsp;
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Jul 23, 2013
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Hi Heather,
This is Jenny the Braemore Branch Director. I am concerned to hear of the service issues you have outlined in this review. Could I ask you to contact me directly at [email protected] and we can discuss this. ...
Jul 08,2013
Jul 08,2013
7
people found
this helpful
this helpful
Please keep way!
My ex partner and I moved into a flat through Braemore. It was a nightmare from the word go! We gave them all our references and first months rent promptly 3 weeks previous to our moving in date. They failed to arranged a ...
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Jun 26,2013
Jun 26,2013
6
people found
this helpful
this helpful
We are currently experiencing great difficulties with Braemore or Lomond Lettings. We don't even know who we're dealing with.
The property manager we initially met has gone, and the one we are dealing with no has taken 3 weeks to reply to a simple garden maintanence ...
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Jun 10,2013
Jun 10,2013
8
people found
this helpful
this helpful
Well after our Letting Agent was taken over by Braemore, things seeemed to go Downhill. All of the comfort that you have professionals looking after your property dissipated, when the current tenant considered giving up the tenancy. All of that experience and procedures, which are ...
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What agent could do to change your mind?
Deliver on promises Follow up. Show the duty of care that you would expect.Attached Filesnbsp;
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Jun 11, 2013
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Dear Stuart
I am obviously disappointed that the service levels from various parties at Braemore were not of the desired standard. As we are investing heavily in training and development, I am keen to hear more from you to understand your concerns to enable us to improve our service levels. I would appreciate if you could contact me directly on [email protected]. Kind regards, Linda ...
May 28,2013
May 28,2013
8
people found
this helpful
this helpful
I discovered this website a few weeks ago when i was having problems with Braemore and i have to say i agree with nearly everything here. the people at Braemore when you eventually get them on the phone are lovely and tell you they will ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
