80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
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Susan
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Lynne
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Laura
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Lynn
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Pauline
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Alison
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Marion
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Mark
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Kjartan
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Andras
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Callum
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Caroline
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Rachel
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Fergus
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Ula
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Feb 18,2015
Feb 18,2015
6
people found
this helpful
this helpful
I have lived in Edinburgh for ten years and Braemore is by far the worst letting agency I have ever experienced. Amongst many other things... The biggest challenge we had was attempting to get our toilet fixed. It blocked with faeces and braemore did not ...
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Feb 18, 2015
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Dear Terri, I'm very sorry to hear of the issues you had with the SaniFlow WC system within the property. I can see from our historic notes, the amount of times we were out to take a look at this to try and solve the problem for you. Glad that your deposit got back to you. The Braemore Team ...
Feb 18,2015
Feb 18,2015
2
people found
this helpful
this helpful
Susan Ryles has been highly efficient and pro-actively helpful in assessing and enacting the appropriate level of rent increase for our rental property to reflect current market circumstances. We commend her highly for her promptness, courtesy and professionalism....
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Feb 18, 2015
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Thank you for your kind review! We will be sure to pass on your experience to Susan. The Braemore Team. ...
Feb 10,2015
Feb 10,2015
3
people found
this helpful
this helpful
Graham assisted greatly in the sale of my daughter's apartment in Edinburgh. He was very proactive in exploring various means of advertising the sale and was very prompt in updating me with information about the its progress. Given that I live in Belfast, I depended ...
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Feb 10, 2015
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Dear Kevin, Thank you very much for taking the time to review our services. Its great to hear of your experience with us and we will be sure to pas on your comments to Graham! Thanks again, The Braemore Team. ...
Feb 10,2015
Feb 10,2015
2
people found
this helpful
this helpful
We sold our property with Graham White recently. We received brilliant service and had no complaints at all. The property was sold in under a week and we were guided through every stage of the sale. We would have no hesitation selling with Braemore in ...
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Feb 11, 2015
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Thank You for your kind review of our services Rachel and thank you for your custom - we were delighted to help. Kind Regards, The Braemore Team. ...
Feb 10,2015
Feb 10,2015
2
people found
this helpful
this helpful
Graham sold my property in Dalkeith for a good price and in excellent timing (when the market was tough). He was very helpful and went the extra yard....
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Feb 11, 2015
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Thanks for taking the time to review our services! Glad to have been of assistance! The Braemore Team. ...
Feb 10,2015
Feb 10,2015
3
people found
this helpful
this helpful
We approached Graham for some advice regarding our search for a new property in Edinburgh. Braemore let some flats for us but this time we wanted to buy for ourselves and although Braemore did not have a property that fitted our requirements, Graham was only ...
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Feb 11, 2015
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Thanks for your kind review Niall - more than happy to have been of assistance and please don't hesitate to contact us at any stage in the future. Thanks again, The Braemore Team. ...
Feb 10,2015
Feb 10,2015
2
people found
this helpful
this helpful
Throughout the organisation of my new tenancy since returning to live in Edinburgh, Donald has been so helpful. He has promptly replied to all my emails, fulfilled all my requests and been very patient with my endless questions. I look forward to living at my ...
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Comment on agent fees
Delighted that there are no longer agent fees for lettings in Edinburgh!
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Feb 11, 2015
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Hi Jennifer, thank you so much for taking the time to leave a review for us. Its great to hear Donald has been so helpful - please don't hesitate to give us a shout if we can be of assistance in the future. Many Thanks, The Braemore Team. ...
Feb 05,2015
Feb 05,2015
3
people found
this helpful
this helpful
Coming near to the end of our tenancy lease with Braemore, we can happily say that there weren't any problems in dealing with this company. The staff were polite and very quick to respond. Susan - the administrator - and Steven - the lettings agent ...
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Feb 05, 2015
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Dear Zuzanna & Tim, thank you very much for your kind review - its lovely to hear your thoughts on our service. If we can be of assistance in the future, please dont hesitate to let us know. The Braemore Team ...
Feb 02,2015
Feb 02,2015
3
people found
this helpful
this helpful
Rachel has dealt very efficiently and professionally with my tenancy application and everything has proceeded very smoothly. Rachel has been extremely helpful and has responded to my emails and enquiries very quickly, usually providing an answer the same day....
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Feb 05, 2015
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Thank you for your kind review - great to hear of your experience with us! The Braemore Team ...
Jan 28,2015
Jan 28,2015
3
people found
this helpful
this helpful
In my recent dealings with Braemore South lettings I received excellent customer service from Hannah Smith. This was in conjunction with my application to rent a property.
She displayed awesome patience and good understanding off all the issues that came during our dealings. It has ...
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Jan 28, 2015
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Dear Ross, Thank you for taking the time to leave a review for us - we hope the move in process goes smoothly for you and very much look forward to seeing you again soon! The Braemore Team. ...
Jan 27,2015
Jan 27,2015
2
people found
this helpful
this helpful
I have dealt with Sophie (Sleigh) almost exclusively and she has always been competent and charming and easy to seak with. She always replies promptly to emails and phone calls and goes out of her way to be helpful....
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Jan 27, 2015
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Dear Kate, thank you for your kind review. We are delighted to hear of your experience with us and we look forward to being of assistance should you need it. Thanks again, The Braemore Team. ...
Jan 21,2015
Jan 21,2015
2
people found
this helpful
this helpful
We have just moved to a new property handled by Braemore Property, there were a few things to be done in the flat, some things to repair. Grants response was really quick and efficient. There are still some things to done, but already have the ...
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Jan 22, 2015
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(1)
Dear Elena, Thank you for taking the time to review our services. We will be sure to pass on your praise to Grant! Thanks again, The Braemore Team. ...
Jan 19,2015
Jan 19,2015
2
people found
this helpful
this helpful
I have had my flat refurbished and am awaiting my first tenant. The majority of the refurbishment was carried out quickly and to a very good standard. Some areas that required improvement were rectified efficiently....
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Comment on agent fees
Still awaiting first tenant
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Jan 28, 2015
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Hi Virginia, tenant now found after only 7 days of marketing! Great news! ...
Jan 11,2015
Jan 11,2015
2
people found
this helpful
this helpful
Big thank you to Grant who upon our request to get the ball rolling with getting a dog acted very quickly and professionally as an hour or so after confirmation he was emailing the landlord I had a reply!...
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Jan 12, 2015
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Dear Hayley, thanks for taking the time to review our services, particularly that of Grant. Its great to hear he managed to sort this so quickly for you. We hope you are enjoying your tenancy in the property! The Braemore Team. ...
Jan 10,2015
Jan 10,2015
2
people found
this helpful
this helpful
Susan is a very professional estate agent. She has been very efficient in dealing with my info request by answering me in less than 48 hours.
The only negative aspect of the agency is that the repairs are not generally done very quickly. I am still ...
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Jan 12, 2015
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Dear Samanta, thank you very much for your kind review. I'm sorry to hear about the buildings entry phone taking so long but these as communal repairs and as such, we cannot repair these without authorisation from each owner in the stair (which can take a long time as normally 20% dont reply to requests!). Rest assured, we will keep trying! Many Thanks. The Braemore Team. ...
Jan 08,2015
Jan 08,2015
1
people found
this helpful
this helpful
Laura has been very quick and efficient in dealing with my request for information: she has replied to my email in less than 24 hours....
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Comment on agent fees
NA
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Jan 08, 2015
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(1)
Thank you very much for your kind review! The Braemore Team. ...
Jan 06,2015
Jan 06,2015
2
people found
this helpful
this helpful
Rachel is a very professional estate agent. She will always be there to help me with any issues concerning my rent. Repairs were done quickly and queries will always be answered....
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Jan 08, 2015
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Thank you very much for your kind review and please don't hesitate to get in touch with us again should you require any assistance. The Braemore Team. ...
Dec 31,2014
Dec 31,2014
2
people found
this helpful
this helpful
Fantastic service from the Braemore team - Sophie was fantastic in helping me with my applications as a new tenant and ensuring an efficient and smooth-running service - would definitely recommend to all....
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Jan 05, 2015
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Good Morning and thank you for your kind review - we will certainly pass this on to the team. Thanks again. ...
Dec 26,2014
Dec 26,2014
2
people found
this helpful
this helpful
Having been unwillingly moved to Braemore from Charles White when the latter sold their lettings business, I was initially disappointed with the level of engagement compared with my excellent experience with Gavin Barclay at CW. However, with Gillian Porteous recently getting involved in management of ...
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Jan 05, 2015
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Dear Mike, thank you for taking the time to review our service and particularly that of Gillian, we appreciate the feedback. Please don't hesitate to get in touch should you have any queries at any stage. Kind Regards, The Braemore Team. ...
Dec 21,2014
Dec 21,2014
0
people found
this helpful
this helpful
I have a list of remedial works needing urgent attention in my new tenancy with Braemore and they have taken over 4 weeks to respond and at this moment in time I have a toilet that doesn't flush, a shower that has broken head attachments and ...
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Dec 23, 2014
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(1)
Thank you for taking the time to write a review. Can you please contact me ([email protected]) so I can look into this? If you could also confirm your property address for me too. I look forward to hearing from you. ...
Dec 19,2014
Dec 19,2014
2
people found
this helpful
this helpful
I can honestly recommend Susan Ryles as an Lease Administrator. I have been not only pleasantly surprised but completely impressed with job she is doing. She is a very nice, honest and hardworking person....
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Jan 05, 2015
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Dear Joanna, Thank you for your kind review of our services. We will be sure to let Susan know of your review! Thanks again, The Braemore Team. ...
Dec 18,2014
Dec 18,2014
2
people found
this helpful
this helpful
As I don't live locally and cant keep an eye on my property it was important to me to find an agency who would provide a good service. I am very happy with the service Braemore provide - I have a dedicated property manager who ...
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Dec 19, 2014
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Dear Karen, Thank you very much for taking the time to leave a review of our services. Its very important to us to receive feedback on how we are doing and we are delighted to hear your thoughts. Many Thanks, The Braemore Team. ...
Dec 17,2014
Dec 17,2014
2
people found
this helpful
this helpful
The entire process was very straight forward and simple.
The viewing was organised very quickly and the agent did a great job showing us around.
Once I rang up to secure the property everything from the deposit to the rental payments were organised very quickly.
...
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Dec 19, 2014
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Dear Matt, thanks for taking the time to leave a review for us. We will be sure to pass on your kind comments to Lynn! Thanks again, The Braemore Team. ...
Dec 16,2014
Dec 16,2014
1
people found
this helpful
this helpful
Sophie Sleigh provided excellent service in ensuring any issues were resolved even if outside her direct control. She always returned phone calls/ answered emails, and is an asset to Braemore. We did have some service issues outwith dealing with Sophie which has affected overall rating. ...
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Comment on agent fees
It is the only time we have rented and the monthly fee is in keeping with the going market rate for Morningside.
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Dec 16, 2014
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Dear Howard, thank you for taking the time to review our services. Kind Regards, The Braemore Team. ...
Dec 16,2014
Dec 16,2014
1
people found
this helpful
this helpful
Grant has been a great help throughout my ending of tenancy, keeping me posted about all goings on and got new tenants in early....
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Dec 17, 2014
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Dear Jamie, Thank you very much for taking the time to leave a review for us. Its great to hear that Grant has been so helpful and we hope you enjoyed your tenancy with us. All the very best, The Braemore Team. ...
Dec 16,2014
Dec 16,2014
0
people found
this helpful
this helpful
Susan always responded very quickly to my queries (e-mail communication).
The answers always contained all the information I was enquiring about,
and certainly were very friendly.
I had only positive experiences with Braemore so far....
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Dec 19, 2014
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Thank you for your kind review. Its great to hear your feedback and if we can be of any help in the future, please don't hesitate to get in touch. The Braemore Team. ...
Dec 15,2014
Dec 15,2014
0
people found
this helpful
this helpful
Susan dealt with my request speedily and to my satisfaction. I was querying two matters which were both dealt with....
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Dec 15, 2014
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Dear Anne, Thanks for your review, particularly that of Susan! The Braemore Team. ...
Dec 11,2014
Dec 11,2014
0
people found
this helpful
this helpful
In general my dealings with Braemore resulted in my opinion a very low level of customer service. At times all you need is someone to at least call you back to give you an update.
My frustration was appeased by a very friendly and helpful ...
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Dec 11, 2014
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Dear Angus, thank you for taking the time to review our services. We are delighted to hear that Neil has excelled and we look forward to being of service to you in the future. The Braemore Team. ...
Dec 11,2014
Dec 11,2014
1
people found
this helpful
this helpful
We found Lily to be very helpful, friendly and knowledgable. Any questions we had about the property or any concerns we raised, she put us right at ease. Most of all Lily was very professional and handled everything in a textbook way. We highly recommend ...
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Comment on agent fees
Prices were very fair and reasonable. Well worth it!
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Dec 11, 2014
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Thank you for taking the time to review our services. We are delighted to hear of your experience with us and will be happy to help in any way we can during your tenancy. Thanks again, The Braemore Team. ...
Dec 10,2014
Dec 10,2014
2
people found
this helpful
this helpful
Neil Colburn proved to be an invaluable contact at Braemore as I was having issues with maintenance. Neil pulled a rabbit out the hat with his approach to solving by problems and getting my property maintenance problems rectified. This included outstanding coordination and seamless communication ...
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Dec 10, 2014
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Dear Rob, Thank you for taking the time to review our services, particularly that of Neil. The Braemore Team. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
