80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 29,2016
Feb 29,2016
0
people found
this helpful
this helpful
I'm really happy that Braemore was the agent for the flat I rent. The process went very smooth & everybody was helpful. special thank to Rebecca for here continuous support & fast response to enquires....
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Mar 22, 2016
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Thank you very much for your lovely review! Hope you enjoy the property! ...
Feb 26,2016
Feb 26,2016
0
people found
this helpful
this helpful
Braemore have been excellent for me over the years (in particular Lisa Podles and Lisa Cockerell). Very professional whilst maintaining a caring attitude towards the landlords and their property. Also, given they have no problem finding tenants and retaining them for me I can only ...
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Comment on agent fees
Market rate
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Mar 22, 2016
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Thank you for taking the time to review us! The Braemore Team ...
Feb 26,2016
Feb 26,2016
1
people found
this helpful
this helpful
I recently had the pleasure of dealing with Donald when I sold my property. He was fantastic from start to finish and is a credit to your company. I have already recommended him to a friend who is looking to sell a property shortly....
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Comment on agent fees
Very competitive
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Mar 22, 2016
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Thanks for your feedback Mark, its much appreciated. Great to hear of your experience with us! The Braemore Team. ...
Feb 24,2016
Feb 24,2016
0
people found
this helpful
this helpful
Excellent service with some much appreciated advice from Kayleigh, thank you for your help in finding the perfect rental property, you definitely made that extra effort to make my search easier! I would certainly recommend you to friends and colleagues, thank you again °Å¸ËœÆ’...
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N/A
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Feb 24, 2016
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Hi Jennifer, thank you for your review and we hope you enjoy your new home! The Braemore Team. ...
Feb 24,2016
Feb 24,2016
0
people found
this helpful
this helpful
Our flat was advertised by Braemore Sales & Lettings. I cannot write a review about our rented property, because it is with a private landlady, so we will see, but the initial process was with this agency. Everything went smoothly. I was really shocked by the ...
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Comment on agent fees
no fees
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Feb 25, 2016
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Thanks so much for your feedback - lovely to hear of your experience with us! The Braemore Team. ...
Feb 23,2016
Feb 23,2016
0
people found
this helpful
this helpful
I have recently decided to sell a property which I have let out through Braemore for lengthy periods from 2003. Mark Hastie has been exceptionally helpful in making all of the necessary arrangements throughout the sales process and has made a complicated process relatively simple and ...
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Comment on agent fees
Excellent service in preparing and putting in place preparations for the sale of the property after a lengthy period of renting via Braemore
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Feb 23, 2016
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Thank you so much for your kind note - we will be sure to pass your comments on to Mark. The Braemore Team ...
Feb 19,2016
Feb 19,2016
0
people found
this helpful
this helpful
I am a landlord client of Braemore for over 10 years and have received an excellent service. I couldn't recommend them highly enough...
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Comment on agent fees
Reasonable
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Feb 22, 2016
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Thank you for taking the time to leave a review for us - much appreciated. ...
Feb 19,2016
Feb 19,2016
0
people found
this helpful
this helpful
Thank you for providing me with the reference very quickly. I will be happy to rent from you agsin in the future. All the best Krisztina Nagy...
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Feb 19, 2016
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Hello Krisztina, Thank you for your lovely review and all the very best with your new property. The Braemore Team. ...
Feb 19,2016
Feb 19,2016
0
people found
this helpful
this helpful
I have used click-let for over 10 years and have always been delighted with the level of service and competitive pricing . Would not hesitate to recommend to anyone looking for a quality agent ....
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Comment on agent fees
Excellent
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Feb 16,2016
Feb 16,2016
0
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this helpful
this helpful
Pleasure to deal with Susan during every aspect of our tenancy, from lease renewal to attaining a reference at the end of the tenancy, she did everything possible to help us....
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Feb 16, 2016
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Thanks for taking the time to leave a review for us - lovely to hear your feedback! The Braemore Team. ...
Feb 15,2016
Feb 15,2016
0
people found
this helpful
this helpful
Really attentive and helpful staff who were welcoming and approachable.
Viewed the property with Kayleigh who was very knowledgeable about the property and the following process.
Lynn then took us through the application process making sure our transition to our new flat went as smoothly ...
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Feb 15, 2016
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Thanks so much for your lovely review! Glad to hear all went well and hope you are enjoying your new home! ...
Feb 12,2016
Feb 12,2016
1
people found
this helpful
this helpful
Very helpful, prompt and informative in all matters. A mere ten days or so after first viewing we were installed within the flat with all details taken care of and no missteps. A pleasant experience....
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Feb 15, 2016
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Hi Alan, thanks for your kind feedback. The Braemore Team ...
Feb 11,2016
Feb 11,2016
0
people found
this helpful
this helpful
Excellent customer service, a really quick turnaround and constantly updated. We are needing many properties in this area and are hoping to work along Braemore for the rest of them due to the swift and proactive approach they have,...
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Comment on agent fees
N/A
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Feb 12, 2016
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Thank you for your review! The Braemore Team ...
Feb 10,2016
Feb 10,2016
1
people found
this helpful
this helpful
Tenant changeover was smooth and effortless. Claire led the whole event from start to finish without hitch and the minimum of fuss!...
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Comment on agent fees
Braemore charge standard rates in the industry, but the service is excellent
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Feb 10, 2016
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Thanks for your review of our services - we will be sure to pass the feedback on to Claire! ...
Feb 10,2016
Feb 10,2016
0
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this helpful
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From a very shaky start with Braemore when they bought over Alba Residential, we are now absolutely delighted with the service they provide. We are confident that any issues the tenants notify are dealt with immediately which is important for everyone. Barry Kirk, our Property ...
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Comment on agent fees
No problem with the rate.
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Feb 10, 2016
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Hi Alison, Thanks so much for your review - we are delighted to see your comments! Thank you so much for your continued custom. The Braemore Team. ...
Feb 10,2016
Feb 10,2016
1
people found
this helpful
this helpful
Donna was as nice and helpful as could be, even though it seemed very busy she didn't feel rushed and always took time to explain everything well. Also very happy with our new place. Great moving in experience....
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Comment on agent fees
No fees
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Feb 10, 2016
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Thanks for your review and we hope you love your new home!! The Braemore Team. ...
Feb 09,2016
Feb 09,2016
0
people found
this helpful
this helpful
I have just taken on a lease through Braemore and have been dealing with Deborah Macleod mostly so far. I have found Deborah to be extremely pleasant and helpful. She has been very prompt in assisting me with any queries I have had. Her manner ...
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Feb 09, 2016
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Thanks for your kind review Michelle! We hope you enjoy the property! ...
Feb 09,2016
Feb 09,2016
0
people found
this helpful
this helpful
Tenant in Silvermills for nearly 20yrs. .. great level of service at the outset .. for occasional repairs and when vacating .. would have used them again but no property in the area I was looking for...
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Feb 09, 2016
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Hi Robert, Thanks for your kind review, much appreciated. The Braemore Team. ...
Feb 02,2016
Feb 02,2016
0
people found
this helpful
this helpful
10 out of 10 for Kayleigh and Donna both very pleasant and extremely helpful from start to finish. Many thanks to you both...
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Feb 02, 2016
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Thank for your review! Great to hear your feedback and we will be sure to pass this onto the team members involved. Thanks again. ...
Feb 02,2016
Feb 02,2016
0
people found
this helpful
this helpful
I've asked for reference to Braemore to apply to other flat. Although the automatic reply said 3-5 days waiting time, the next day i ahd the reference letter in my email. Very good and made the process faster....
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Feb 02, 2016
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Hi Antonio - Great to hear from you and thanks for taking the time to leave a review! ...
Feb 01,2016
Feb 01,2016
0
people found
this helpful
this helpful
Absolutely superb service from Kate, Rebecca and Rachael at Braemore. I was never left with no one to talk to regarding progress towards getting a new tenant even though this was all happening over the Festive period. The advice given on potential rent, new safety ...
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Comment on agent fees
Fees were good value for money.
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Feb 01, 2016
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Thank you so much for your review - we are delighted to hear of your experience and to hear that our team made the process nice and easy for you. Thanks again. The Braemore Team. ...
Feb 01,2016
Feb 01,2016
0
people found
this helpful
this helpful
It weas a great experience to view the property (141/3 Newhaven Road Edinburgh EH6 4NP - my current residence on rent) with Gavin on 13th Jan 2016. He was waiting for me prior to my arrival at the property. He provided relevant information about the property and ...
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Comment on agent fees
No agent fee that I paid.
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Feb 01, 2016
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Thanks for taking the time to write up a review - great to hear of your experience! The Braemore Team ...
Jan 29,2016
Jan 29,2016
0
people found
this helpful
this helpful
Click-Let have managed my property in Edinburgh for over ten years and I have always been satisfied with them. They are very professional and efficient and they keep me updated regularly with all matters regarding my property. I can highly recommend them....
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Comment on agent fees
Good
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Yes
Jan 29,2016
Jan 29,2016
1
people found
this helpful
this helpful
Graham's calm style made the selling of our property very straightforward. He was able to provide us with good advice by listening to what we wanted from the sale and giving his recommendations....
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Comment on agent fees
the fees were very reasonable
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Feb 01, 2016
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Hi Dave, Thanks very much for your kind review! We will be sure to pass on your kind words to Graham. Thanks again, The Braemore Team. ...
Jan 27,2016
Jan 27,2016
2
people found
this helpful
this helpful
Kate has been excellent from start to finish. This was not a straightforward situation with much work required to get the property to the required standard and not helped by me being Offshore. Kate has been very responsive and managed expectations very well. Kate delivered ...
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Comment on agent fees
Fair
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Jan 28, 2016
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(1)
Dear Mark, thank you so much for taking the time to write a review about your experience with us. We are delighted you chose Braemore and more than happy to hear your positive feedback. Thanks again. The Braemore Team. ...
Dec 22,2015
Dec 22,2015
1
people found
this helpful
this helpful
Graham dealt with the sale of my property during an uncertain time in the market. Throughout this process I found him to be courteous, efficient and willing to go the extra mile. Graham kept me fully informed during the time the property was on the ...
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Jan 05, 2016
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Hi Scott, thanks for your review and happy to hear all went well with the sale. Thanks again, The Braemore Team. ...
Dec 22,2015
Dec 22,2015
1
people found
this helpful
this helpful
Donald Dallas at Braemore was helpful and knowledgeable throughout the whole buying process, as a first time buyer Donald was always available to help me understand and keep me updated at every step making me feel completely at ease....
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Jan 05, 2016
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Hi Kim, thank you for taking the time to leave a review for us - lovely to hear your feedback and we were delighted to help. The Braemore Team. ...
Dec 17,2015
Dec 17,2015
0
people found
this helpful
this helpful
I have recently become a tenant of Braemore (Morningside) and was impressed with their efficiency and professionalism when processing my application. Kayleigh Harper, in particular, has been outstanding. She is a very good ambassador for the company - welcoming and true to her word. She ...
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Dec 17, 2015
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Hi Jonathan, Thank you very much for taking the time to write up a review for us - its much appreciated. Glad to hear all went well with your move in and hope you enjoy the property! All the best, The Braemore Team. ...
Dec 17,2015
Dec 17,2015
0
people found
this helpful
this helpful
It's the first time I let a property in the UK, and I was very pleased. The quality of the property is outstanding, scheduling the viewings was easy. Gavin got in touch with the landlord super fast to help us with all our inquiries. Once ...
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Dec 22, 2015
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Hi Ady, Thanks for taking the time to write up a review. Great to hear of your experience! The Braemore Team. ...
Dec 16,2015
Dec 16,2015
1
people found
this helpful
this helpful
Claire was very helpful throughout the lease agreement. Very professional, very friendly and really helpful. Would highly recommend her to any incoming tenant.
Michael was very helpful as property manager. There was an outstanding issue in the flat with mice which was ignored prior to ...
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Dec 16, 2015
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Hi Conor, thanks for your review! The Braemore Team ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
