80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Susan
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Susan
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Lynne
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Laura
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Lynn
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Pauline
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Alison
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Mark
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Kjartan
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Andras
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
May 21,2016
May 21,2016
0
people found
this helpful
this helpful
When I received a bill from an energy supplier which was a balance owed by two previous tenants from over a year ago it was no trouble for Ellie to converse on my behalf to sort out a complicated issue. She very kindly provided meter ...
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May 23, 2016
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Hi John, Thanks so much for your kind review! ...
May 19,2016
May 19,2016
0
people found
this helpful
this helpful
"Braemore" is the best property agency in edinburgh. They are very very helpful !
Many thanks in lynn-best employee ever- that helped us with all the renting procedure and in gavin for the flat viewing .
Thank you so much...
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May 19, 2016
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Thanks for taking the time to leave a review for us - delighted to hear your feedback and we will be sure to pass this on to Lynn! ...
Apr 27,2016
Apr 27,2016
0
people found
this helpful
this helpful
Susan is a very nice, heplful, efficient and kind person. Always answers quickly when you e-mail or call her. I would highly recommend her as an agent. Thank you, Susan!...
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Apr 27, 2016
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Hi Joanna, Thanks for your kind review. The Braemore Team. ...
Apr 27,2016
Apr 27,2016
0
people found
this helpful
this helpful
We received excellent service from Click-Let. All staff were very friendly and helpful. If anything needed during our let it was basically taken care of immediately. If never let before and unsure of which agency to use, we have no hesitation in recommending them. And ...
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Apr 22,2016
Apr 22,2016
0
people found
this helpful
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I was seconded abroad by my firm at short notice, but Braemore was very understanding of the situation and went the extra mile to accommodate me. Andras agreed to do the initial inspection with me and I found him to be friendly and helpful, but ...
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Apr 22, 2016
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Thanks for taking the time to leave a review for us - lovely to hear your feedback! The Braemore Team. ...
Apr 20,2016
Apr 20,2016
0
people found
this helpful
this helpful
Thankyou Stefanie for making our change in tenancy a quick and easy process. Your communication has been much appreciated, thanks again...
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Apr 21, 2016
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Thanks for taking the time to review our service - much appreciated! The Braemore Team ...
Apr 19,2016
Apr 19,2016
0
people found
this helpful
this helpful
Alison has been a friendly and reliable agent throughout our 3 years at the property. Her common sense approach is great and she has went the extra mile on several occasions. I found her to be personable and approachable from the time we first viewed the ...
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Comment on agent fees
Good and fair
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Apr 19, 2016
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Hi Chris, Thanks for taking the time to leave a review about us - delighted to hear your feedback and we will be sure to pass it on to Susan and Alison. Thanks again. ...
Apr 15,2016
Apr 15,2016
0
people found
this helpful
this helpful
Thank you Stefanie for being helpful and quick to process our change of tenancy request. Much appreciated! All sorted in less than two weeks. This is the best service I had received from Braemore....
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Apr 15, 2016
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Hi Greta, thanks for the lovely review. We will be sure to pass this on to the rest of the team. Thanks again. Braemore ...
Apr 14,2016
Apr 14,2016
0
people found
this helpful
this helpful
I have used Click-Let for around 8 years and they have provided me with a great complete service. Particularly impressed with the way they handled the departure of tenants from the property when I came to sell it. The whole process of managing appropriate tenants deposit ...
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Apr 14, 2016
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Hi Emma, Thanks for taking the time to post this review. Everyone at Click-let works really hard to try and provide a smooth service to both landlord and tenants so it's great to hear you have had such a positive experience and that hard work is paying off. All the best with the sale of your property. All the best for now, Kathie and all the Click-let team. ...
Apr 13,2016
Apr 13,2016
0
people found
this helpful
this helpful
My rent went up last year due to market change and went up again this year. Susan and Linda were very friendly and helped me communicating with my landlord to negotiate the rental price. I really appreciate their help :) Many Thanks...
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Apr 14, 2016
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Thank you for taking the time to leave a review for us - its much appreciated! The Braemore Team. ...
Apr 11,2016
Apr 11,2016
0
people found
this helpful
this helpful
Fast and friendly when we needed a reference from the landlord. It had came within a few working days, helped us out a lot....
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Apr 11, 2016
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Thanks for taking the time to review us - great to hear your feedback! ...
Mar 31,2016
Mar 31,2016
1
people found
this helpful
this helpful
Really good service, understood the market and always came back quickly when asked a question. I was selling the flat from a distance as no longer live in Edinburgh so local knowledge was good....
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Comment on agent fees
Average.
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Apr 04, 2016
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Thanks for taking the time to leave a review for us, its very much appreciated. We were more than happy to help with the sale of your property. Thanks again, The Braemore Team. ...
Mar 30,2016
Mar 30,2016
0
people found
this helpful
this helpful
Stephanie was very friendly and helpful at explaining the changeover process to us. She communicated well with us and couldn't do enough to help us. Many Thanks...
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Mar 30, 2016
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Thanks for taking the time to leave a review for us - much appreciated! The Braemore Team ...
Mar 29,2016
Mar 29,2016
1
people found
this helpful
this helpful
Mark has been my property management throughout my tenancy.
Each time I have contacted him, he has provided efficient and thorough support.
He responds promptly and is always friendly and approachable.
Mark is not only always willing to help, he also does help and gets ...
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Mar 30, 2016
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Thank you for your kind review! The Braemore Team ...
Mar 28,2016
Mar 28,2016
3
people found
this helpful
this helpful
When we moved in to our new apartment, we noticed that the oven knob from the cooker was missing, and two of the other knobs were broken. No big deal, we thought, foolishly. That Wednesday I called our letting agency, Braemore, and started the 48 day ...
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Mar 29, 2016
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Dear Ross, We are really sorry to hear this. We have started an investigation to get to the bottom of why this took so long to get fixed. We take our customer service very seriously and are disturbed that we have maded you feel this way. The Braemore Team ...
Mar 23,2016
Mar 23,2016
1
people found
this helpful
this helpful
Stefanie was extremely helpful with my changeover process, explaining each stage and offering any help should I have any questions regarding it....
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Mar 24, 2016
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Thank you for taking the time to leave a review for us - much appreciated! The Braemore Team. ...
Mar 22,2016
Mar 22,2016
1
people found
this helpful
this helpful
Susan is a very friendly and personable property manager at Braemore and coupled with this she really knows her stuff. Her knowledge and efficiency are highly regarded. We have been long-term tenants of a property managed by Braemore and Susan was supportive of us especially ...
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Mar 23, 2016
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Thank you for taking the time to leave a review for us - great to hear your feedback. The Braemore Team. ...
Mar 22,2016
Mar 22,2016
1
people found
this helpful
this helpful
I was signing a lease with Stephanie in their main office, and even before we met, she was very prompt at replying to my emails and questions. I have been a tenant with this agency for multiple years, and I have to say that Stefanie ...
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Mar 23, 2016
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Thanks for your kind review! Lovely to hear your feedback and we will be sure to pass on your comments to Stefanie. ...
Mar 21,2016
Mar 21,2016
0
people found
this helpful
this helpful
She was very helpful in recent negotiations with my landlord, bringing the matter to a swift and efficient conclusion, top marks!...
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Comment on agent fees
Reasonable.
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Mar 22, 2016
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Thanks for taking the time to feeback to us - much appreciated! The Braemore Team. ...
Mar 20,2016
Mar 20,2016
4
people found
this helpful
this helpful
When I rented a flat through Braemore, I first informed them that the washing machine was not working on the 20th of July 2015. Despite numerous phone calls and emails to Braemore they did not even send a maintenance engineer. The problem was not rectified until ...
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Mar 22, 2016
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Hi Jeremy, Really sorry to hear this. Unfortunately, we are at the mercy of a landlord when it comes to repairs and sometimes (not very often though), it can take a while to get the authorisation to get that repair completed. ...
Mar 17,2016
Mar 17,2016
0
people found
this helpful
this helpful
Our experience with Braemore has been entirely positive. From the first viewing to signing the lease, the staff have been incredibly helpful. We have also made a few requests which have been dealt with promptly. We very highly recommend Braemore....
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Mar 22, 2016
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Thanks for the feedback - lovely to hear. The Braemore Team ...
Mar 16,2016
Mar 16,2016
1
people found
this helpful
this helpful
I have requested a landlord reference letter and Susan emailed it to me on the next day already and posted a hard copy to the new landlord. Thanks very much for your swift actions and cooperation, timing is everything :)...
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Mar 22, 2016
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Thanks for your review and hope you enjoyed the property! The Braemore Team. ...
Mar 16,2016
Mar 16,2016
0
people found
this helpful
this helpful
We communicated with this agent for a very short time, now we need to quit the property (on sale). But I can say it was our best experience since we became tenants in Edinburgh (10 years). Susan is a nice, polite, kind and quickly replying agent. ...
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Comment on agent fees
Not aware of the fee
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Mar 22, 2016
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Thanks for the feedback - lovely to hear. The Braemore Team. ...
Mar 14,2016
Mar 14,2016
0
people found
this helpful
this helpful
I have rented in Edinburgh for several years and Braemore was by far the best letting experience I have received, a couple of problems such as a boiler issue was resolved within a day, also when it came to vacating the property the service was ...
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Comment on agent fees
Fair fees
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Mar 22, 2016
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Thanks for taking the time to leave a review - lovely to hear your feedback. ...
Mar 12,2016
Mar 12,2016
2
people found
this helpful
this helpful
A move is always daunting, especially after 10 years in the same place, and finding the right place is always a headache. As we found our new place we have been dealing with Donna who has been very helpful and supportive and thank you very for ...
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Mar 22, 2016
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Thank you so much for the review! The Braemore Team. ...
Mar 10,2016
Mar 10,2016
3
people found
this helpful
this helpful
We had scheduled a flat viewing on the 9th of March at 2pm. We arrived early and stood outside with the rest of the groups viewing the flat. After waiting for 20 minutes someone called Braemore offices and we were told that the driver was stuck ...
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Mar 22, 2016
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(1)
Hi Emily, we are all really really sorry to hear this and will investigate. You are right, there is no reason why students should be treated differently but Im sure this wasnt the reason for the mess at our end. Once again we are really sorry! ...
Mar 08,2016
Mar 08,2016
1
people found
this helpful
this helpful
I have recently rented a flat through Braemore. Gavin Grant is an excellent letting agent. He listened to the type of property I was looking for and helped me find what I was no looking for. Helpful and courteous throughout with a fast response to ...
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Mar 22, 2016
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Thank you for taking the time to leave a review for us - great to hear your feedback! ...
Mar 07,2016
Mar 07,2016
0
people found
this helpful
this helpful
There were several issues with the flat I am renting, which had been previously ignored. As soon as Michael took over, he came to see me in person and the issues are now being addressed. Michael is not only a very professional, knowledgeable and efficient ...
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Mar 22, 2016
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Thank you for taking the time to leave a review. The Braemore Team. ...
Feb 29,2016
Feb 29,2016
0
people found
this helpful
this helpful
We have been with Braemore for 8 years now and Lewis Baker has been our Property Manger for nearly a year and we are so glad he is! We have had MAJOR issues with an insurance claim on our property and Lewis has been there for ...
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Mar 22, 2016
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Thank you for your feedback! Great to hear Lewis has been on the ball and thank you for your continued custom! ...
Feb 29,2016
Feb 29,2016
6
people found
this helpful
this helpful
absolute nightmare to deal with. we moved in on 22nd december 2015, and it took 6 weeks for a handyman to come, and 2 months for an electrician to come.
the property was advertised with a parking space, but our car was stuck in the garage for 6 weeks ...
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Mar 22, 2016
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Hi Annabella, This is very disturbing to read - Im really sorry to hear of this. Could you please email me so we can look into as a matter of urgency? [email protected] ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
