80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 10,2016
Aug 10,2016
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Given my overseas employment schedule I am reliant upon knowing my properties are managed adequately in order that I have piece of mind when out of the country. I have been a customer of Braemore for 5-years now and have been provided a 4 out of 5 ...
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Comment on agent fees
Agent fees are very competitive and more importantly, fees for maintenance and structural repairs are fair.
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Aug 10,2016
Aug 10,2016
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We used this agent when enquiring about the property we went on to buy.Mr Dallas was very helpfull in finding things out regarding the property he also encouaged us to make an offer on the said property .Thankyou...
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Aug 10, 2016
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Thanks for taking the time to leave a review for us - much appreciated. The Braemore Team. ...
Aug 10,2016
Aug 10,2016
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I've been with Braemore for 2.5 years and had troublle getting repairs done and queries answered. This changed when Lewis became the property manager. He tried his utmost to persuade the landlord to deal with issues at the property, some of which had been unresolved for ...
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Aug 10, 2016
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Aug 09,2016
Aug 09,2016
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I have been a tennant for ten years, with Braemore being my third agent in as many years. Braemore is far superior to its competitors and now that I have Lewis as my property manager I wouldn't consider going anywhere else. This property has had ...
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Aug 10, 2016
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Thanks for taking the time to leave a review for us - much appreciated. The Braemore Team. ...
Aug 05,2016
Aug 05,2016
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Lewis is the property manager for my property in Buckstone ,he has been professional in all the dealings i have had with him,.
He goes out of his way to be helpful,even outwith working hours,He is a perfectionist,and handles my property in ...
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Comment on agent fees
Good.
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Aug 05, 2016
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Thanks for your great review Kevin! Much appreciated! The Braemore Team. ...
Aug 04,2016
Aug 04,2016
0
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this helpful
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Alison was our property manager for at least four years, and we could not ask for anyone better. When we needed her she was always there...
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N/A
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Aug 04, 2016
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Thank you for your lovely feedback - we will be sure to pass this on to Alison! The Braemore Team. ...
Aug 04,2016
Aug 04,2016
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this helpful
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I would highly recommend Lewis Baker to anyone who has a flat with Braemore as a property manager. Since taking over managing my flat, everything has been dealt with promptly and efficiently. He is doing a smashing job! Keep up the good work.
Karen Brown...
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Comment on agent fees
Good
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Aug 03,2016
Aug 03,2016
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Since Lewis took over management of our property everything has been much easier. All phone calls and emails are answered and he is proactive in his approach. He keeps us up to date with progress and is always professional, helpful and friendly. My advice to ...
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Aug 03,2016
Aug 03,2016
1
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Lewis is the property manager for three of my flats in Edinburgh. He provides a first class professional service - nothing is too much trouble, he pays attention to detail and is easy to deal with. I don't know how Lewis keeps on top of ...
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Comment on agent fees
Property management fees are reasonable.
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Aug 03, 2016
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Thanks for your review! The Braemore Team ...
Aug 02,2016
Aug 02,2016
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Good, prompt and professional service! Only thing to note that it would be greatly appreciated if further notice was given next time to ensure more time is provided for myself to sort out the lease with the other tenants, since at the this current period ...
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Aug 02, 2016
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Thanks so much for your feedback and review - much appreciated. The Braemore Team ...
Jul 29,2016
Jul 29,2016
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They Sold my house in only 6 days. We were Extremely happy with the whole process, price, communication and professionalism....
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Aug 01, 2016
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Thank you for taking the time to leave a review for us - much appreciated! The Braemore Team. ...
Jul 22,2016
Jul 22,2016
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What superb service from Ms Harper! Everything was very punctual and she was very organised making the whole process simpler for me....
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Comment on agent fees
Good
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Aug 01, 2016
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Thanks for your kind review! The Braemore Team ...
Jul 22,2016
Jul 22,2016
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May I take this opportunity to thank Alison McInnes for the outstanding service she has provided since I first moved into the property in February 2015. Any query I have had has been dealt with quickly and efficiently and contact with her has always been pleasant ...
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Aug 01, 2016
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Thank you so much for taking the time to leave a review for us - much appreciated! The Braemore Team. ...
Jul 21,2016
Jul 21,2016
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I am very pleased with fast and professional service. All staff were very friendly, helpful and understanding.
I recommend Braemore Sales & Lettings to anyone looking to move....
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Aug 01, 2016
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Thank you so much for taking the time to leave a review for us - much appreciated! The Braemore Team. ...
Jul 20,2016
Jul 20,2016
0
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We have recently been in touch with Claire Morcom regarding a problem and she dealt with the matter promptly and to our complete satisfaction. An excellent result. Thanks....
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Jul 22, 2016
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Thank you so much for your kind review - great to hear your feedback. ...
Jul 19,2016
Jul 19,2016
0
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My experience with Braemore was a pleasant one and for this I must thank Property Manager Lisa Cockerell who was always prompt at answering my emails when needing help or any sort of support as a tenant.
Not only was Lisa quick at answering but ...
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Jul 19, 2016
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Hi Davide, thank you for taking the time to write up a review for us - lovely to hear your feedback. The Braemore Team. ...
Jul 16,2016
Jul 16,2016
0
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Thank you Susan Ryles for all your support. Check out process is very easy and straight forward you been very helpful.
You made the process very easier and prompt reply to my emails....
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Comment on agent fees
Very good services and been supportive.
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Jul 18, 2016
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Thank you for your review! The Braemore Team ...
Jul 08,2016
Jul 08,2016
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We have used Braemore as a letting agent for a long time but have just used them for the first time to sell a property. Donald and the team were very helpful and we really appreciated their advice and quick response to our emails. Very ...
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Comment on agent fees
Good.
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Jul 08, 2016
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Thanks so much for taking the time to leave a review for us! Much appreciated. ...
Jul 08,2016
Jul 08,2016
0
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Mark has been extremely helpful and professional from the outset. We have had a great experience with Braemore so far and would envisage building a long term working relationship with Mark and the rest of the team....
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Jul 11, 2016
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Thanks for your kind review - we are delighted to hear of your experience. ...
Jul 08,2016
Jul 08,2016
0
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A year and a half living at my previous property. A couple months in I had a new property manager take over my flat and I cannot fault him at all. Always professional in all aspects, quick and easy to get hold of, great listener ...
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Comment on agent fees
Good
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Jul 11, 2016
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Thanks for taking the time to leave a review! ...
Jul 07,2016
Jul 07,2016
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So far I am pleased with Braemore and how they have handled everything for me. Very friendly and helpful (thanks Kate!) while I was preparing my flat for rental, and now there's a tenant, my emails are replied to promptly and efficiently (thanks Ula!)....
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Comment on agent fees
good
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Jul 07, 2016
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Thanks so much for taking the time to write a review - much appreciated and great to hear your feedback. Thanks again. The Braemore Team. ...
Jul 06,2016
Jul 06,2016
1
people found
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this helpful
I would mark 0 star if there was such a choice. We moved in in the end of September 2015. And we do not have hot water running through the property. They kept us waiting until the day before Christmas, then finally get the thing done. The ...
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Comment on agent fees
Extremely bad
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Jul 11, 2016
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Hi J. Thanks for taking the time to leave a review for us. Obviously we are dissapointed to hear that we have let you down on this occasion. Could you please drop me an email ([email protected]) so I can take a look into the issue you mention above and see what I can do to help solve this for you. I look forward to hearing from you. ...
Jun 21,2016
Jun 21,2016
1
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this helpful
Absolutely fantastic from start to finish, professional agency that dealt with everything promptly. I would happily use these guys again....
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Jun 21,2016
Jun 21,2016
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Fantastic service, before we moved into the flat brand new double glazing windows were put in, brand new carpets, floors and a paint job!
Thank you so much for the easy process and making the flat so perfect ready for our arrival.
We have had ...
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N/A
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Jun 23, 2016
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Hi there! Thanks for taking the time to leave a review for us and we look forward to helping out (if required) as and when you need us! The Braemore Team. ...
Jun 17,2016
Jun 17,2016
0
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The whole transaction proceeded very smoothly with Donald happily taking responsibility for all aspects and keeping me well informed of developments.
I would happily use him again and recommend him to others....
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Comment on agent fees
Reasonable.
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Jun 23, 2016
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Thanks for your kind review David. Delighted to have been of assistance. ...
Jun 16,2016
Jun 16,2016
0
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Susan was both knowledgeable and helpful during the end of tenancy process; my tenant was struggling to find alternative accommodation and requested an extension to the lease which I was happy to accommodate, but Susan worked with us both to find a happy solution which ...
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Jun 16, 2016
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Thanks for taking the time to leave such a nice review - The Braemore Team. ...
Jun 07,2016
Jun 07,2016
0
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Particularly good at end of tenancy - got all the deposit stuff sorted really promptly and they made it very clear what they expected so we could meet it. We got our whole deposit back and it was all sorted within a couple of days ...
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Jun 07, 2016
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Thank you very much for taking the time to write up a review - much appreciated. The Braemore Team. ...
Jun 02,2016
Jun 02,2016
0
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I am very pleased with fast and professional service that I am receiving from Lewis and rest of the click-let Edinburgh team. They always very helpful and communicate well through email or phone. No struggles or haggles. Happy to be tenant of yours....
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Jun 02, 2016
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Hi Michaela, many thanks for posting a review of Click-let. I'm delighted to hear you feel you've received a 5 star service from us - it's much appreciated by everyone in the office. Thanks, Ross ...
May 27,2016
May 27,2016
0
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Rachel could not have been more helpful when the tenants vacated our flat. The final inspection was very detailed and the small issues that arose were dealt with promptly and effectively. She is efficient, friendly and easy to deal with....
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May 27, 2016
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HI Irene, thank you for leaving us a review! Its great to hear your feedback. The Braemore Team. ...
May 25,2016
May 25,2016
0
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Excellent service from Braemore from viewing the apartment to signing of the lease. Juli Scarlett was very helpful and a pleasure to deal with and responded to my queries about the lease requirements promptly, she made the entire experience of having to change letting agents ...
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May 25, 2016
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Hi Susan, thank you for taking the time to leave a review for us - we will be sure to pass on your comments to Juli! ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
