80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Images & Videos
Jan 06,2017
Jan 06,2017
1
people found
this helpful
this helpful
Having been a Braemore tenant for over 5 years I have to say the service was second to none! They were very efficient and dealt with any issues very promptly. The property was of a very high standard and the rent was very competitively priced. When ...
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Jan 11, 2017
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Thanks for taking the time to leave a review - great to hear your feedback. ...
Jan 05,2017
Jan 05,2017
7
people found
this helpful
this helpful
I have been disappointed to receive a significant deterioration in service from Braemore over the last 6 months or so, following a previously good relationship over a number of years.
As a result, I would no longer recommend them to anyone looking to let property in ...
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Jan 11, 2017
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Hi Clara, clearly we are very disappointed to read your review. Can you please email me at [email protected] to give me more information as we are keen to get to the bottom of this. ...
Dec 16,2016
Dec 16,2016
0
people found
this helpful
this helpful
Braemore have managed my property for several years now. Everyone I have dealt with there has always been professional and helpful. Nearly 3 years ago a new development adjacent to my flat caused some damage and for the last 2 years, Fergus Walker has been a huge ...
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Comment on agent fees
Their fees are extremely reasonable, particularly given the amount of time they have spent dealing with issues at my property.
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Apr 02, 2020
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This does not sound very accurate. Fergus was the worst ...
Dec 14,2016
Dec 14,2016
1
people found
this helpful
this helpful
Donald has been highly efficient professional and generally a complete pleasure to deal with .. I would highly recommend him Braemore have been great and made process of sale so easy .. Many thanks...
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Dec 15, 2016
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Thanks for taking the time to leave a review - great to hear your feedback. The Braemore Team ...
Dec 06,2016
Dec 06,2016
0
people found
this helpful
this helpful
Susan is very supportive and she solves any inquiries as soon as possible. However, she is very friendly in response to the customers....
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Dec 08, 2016
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Thank you for your kind comments! The Braemore Team ...
Dec 02,2016
Dec 02,2016
0
people found
this helpful
this helpful
Donald Dallas has an extremely professional and knowledgeable approach. He made us feel that we were important as clients and he delivered, exceeding our expectations on price. He worked very hard on our behalf and did not just wait for buyers to walk in the ...
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Comment on agent fees
I think Donald's fees were very reasonable given the fact that he far exceeded expectations
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Dec 02, 2016
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Thank you for taking the time to leave a review. Its fantastic to hear your feedback! Thanks again, The Braemore Team ...
Nov 23,2016
Nov 23,2016
1
people found
this helpful
this helpful
Scott and Callum have been excellent in selling and renting out our properties. Good service and excellent back up. Would recommend their services....
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Nov 24, 2016
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Thank you for your kind review. Its good to hear your feedback and we will be sure to pass on your comments to the staff members mentioned. Thanks again, The Braemore Team. ...
Nov 14,2016
Nov 14,2016
1
people found
this helpful
this helpful
Lynn dealt with the application, referencing and start of tenancy for our flat and made sure it was all an efficient, straightforward process! Thanks Lynn!...
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Nov 22, 2016
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Thanks for taking the time to leave a review for us. Great to hear your feedback. The Braemore Team. ...
Nov 08,2016
Nov 08,2016
1
people found
this helpful
this helpful
I declare that your staff member, that is Susan Conway, has been providing us an exceptional support and assistance since she has assumed the responsibilities to look after our property.
Furthermore she always manages any problems relating to our property ( the replacement of certain kitchen ...
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Comment on agent fees
Good
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Nov 09, 2016
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Thank you for taking the time to leave a review! Lovely to hear your feedback. The Braemore Team. ...
Oct 30,2016
Oct 30,2016
1
people found
this helpful
this helpful
Scott and Donald were very good in handling the sale of our property. Easy to communicate with and happy to answer any questions and were reassuring during a dip in interest after the Brexit result....
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Comment on agent fees
Good
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Oct 31, 2016
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Thanks for your great feedback! The Braemore Team ...
Oct 20,2016
Oct 20,2016
5
people found
this helpful
this helpful
My tale of woe with this company goes back to 2015, when I rented a furnished flat. There were old and rusting pans (which I just left in cupboards), stained cushions, dirty towels, several old and non-functioning hoovers. I explained that I needed a longer-term let, ...
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Nov 25, 2016
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Thank you for taking the time to leave a comment - please be advised that a Senior member of staff is looking into this for you and will be in touch ASAP. ...
Oct 16,2016
Oct 16,2016
6
people found
this helpful
this helpful
I have been dealing with Braemore Edinburgh for more than 2 years and for the majority Caroline Inglis was my Property Manager. As a Landlord it was never hassle free but very stressful.
The Property Management Service from Braemore Edinbugh for Landlords is poor and cannot ...
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Oct 25, 2016
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Hi Boris, please be advised that our Senior Management Team are reviewing and dealing with this as a matter of urgency. ...
Oct 05,2016
Oct 05,2016
1
people found
this helpful
this helpful
Lisa has been very helpful when I came across of any problem during my time in Robertson Avenue in Edinburgh....
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Oct 11, 2016
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Thank you for your kind review! The Braemore Team ...
Oct 05,2016
Oct 05,2016
1
people found
this helpful
this helpful
Susan organised the renewal of our rental contract. Her service was very friendly and quick. Within a few days we had the new contract for the coming year signed. Thank you!...
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Oct 11, 2016
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Thank you for taking the time to leave a review for us - great to hear your feedback! The Braemore Team ...
Oct 03,2016
Oct 03,2016
1
people found
this helpful
this helpful
Many thanks to Braemore and the staff I have been dealing with. They have been courteous and very helpful in all my enquires. In handling my rental for last 2 years and durning a recent sale.. I hope to continue business with Braemore once I find ...
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Oct 11, 2016
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Thanks so much for your kind review Shona. We were delighted to help out! The Braemore Team ...
Sep 21,2016
Sep 21,2016
1
people found
this helpful
this helpful
Susan is always very helpful and gets back to me in a very professional manner... go girlfriend... thank you for your continuing help !!!...
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Sep 28, 2016
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Thanks for your kind review! Great to hear! The Braemore Team ...
Sep 13,2016
Sep 13,2016
1
people found
this helpful
this helpful
Donald was very helpful in selling flat in Edinburgh I am resident in USA and Donald was always available Via E mail and telephone he was very prompt in dealing with any questions or obstacle that came my way, his advice was spot on regarding ...
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Comment on agent fees
Good
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Sep 15, 2016
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Thank you for taking the time to leave a review for us - much appreciated. The Braemore Team. ...
Sep 06,2016
Sep 06,2016
1
people found
this helpful
this helpful
Katie saved the day in changing my view of Braemore Letting. If it was not for her caring and very professional dealings with me I would rate Braemore zero however this 5 star is for Katie who thankfully deals with the person in front of her ...
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Sep 15, 2016
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Thanks for taking the time to leave a review. The Braemore Team. ...
Aug 31,2016
Aug 31,2016
0
people found
this helpful
this helpful
Braemore has looked after our properties for many years and we have always been happy with their service. Recently, I have had a lot of dealings with Susan Cinway and she has been extremely helpful. She would always respond to my emails quickly and I ...
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Comment on agent fees
Fair.
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Sep 15, 2016
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Thank you for taking the time to leave a positive review for us - much appreciated! ...
Aug 24,2016
Aug 24,2016
2
people found
this helpful
this helpful
Lewis Baker is by far the best property manager I've had since I started letting from Braemore (then Alba) 7 years ago. He is personable, sensible, pragmatic and tenacious. I'm really pleased to have him on the end of the phone if there is ever a ...
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Aug 25, 2016
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Thanks so much for taking the time to leave a review for us! The Braemore Team ...
Aug 23,2016
Aug 23,2016
1
people found
this helpful
this helpful
Katie McCartney was incredibly professional, friendly and knowledgeable when we dealt with her last year. She really made our end of tenancy process so smooth, pleasant even! Katie helped us prepare for a future tenancy with Braemore and gave really valuable advice to make sure ...
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Aug 24, 2016
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Thanks for taking the time to leave a review for us - greatly appreciated! The Braemore Team. ...
Aug 23,2016
Aug 23,2016
0
people found
this helpful
this helpful
I just want to say how professional and efficient my dealings with Braemore have been. Their follow through is timely and their support of me/potential tenants is refreshingly honest and kind.
A special shout out to Helen! Her support and patience was invaluable....
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Aug 24, 2016
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Thanks for taking the time to leave a review for us - greatly appreciated! The Braemore Team. ...
Aug 23,2016
Aug 23,2016
0
people found
this helpful
this helpful
I have always found the personnel at Braemore pleasant and helpful. They answered my questions and guided me through the selling process of my flat very well. The flat was refurbished in my absence and it sold remarkably quickly and for a good price....
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Comment on agent fees
I feel they were very fair.
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Aug 24, 2016
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Thanks for taking the time to leave a review for us - greatly appreciated! The Braemore Team. ...
Aug 23,2016
Aug 23,2016
1
people found
this helpful
this helpful
Katie McCartney is an outstanding property manager, and my wife and I greatly appreciate her first class professional skills and her warm, friendly personality. She is highly efficient, attends instantly to issues or problems raised by tenants, while remaining completely loyal in her responsibilities to ...
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Comment on agent fees
Reasonable.
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Aug 24, 2016
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Thanks for taking the time to leave a review for us - greatly appreciated! The Braemore Team. ...
Aug 22,2016
Aug 22,2016
0
people found
this helpful
this helpful
To Katie McCartney,
Thank you so much for all your help with my property. Your promptness and lovely personality are very much appreciated....
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Comment on agent fees
good
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Aug 23, 2016
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Thank you very much for taking the time to leave a review for us! ...
Aug 22,2016
Aug 22,2016
0
people found
this helpful
this helpful
Michael Morton took time to show me around my property in Edinburgh. I am not in Edinburgh regularly so I was happy that he put time aside to facilitate me when I happened to be there recently. He was up-to-date on his information on the ...
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Aug 23, 2016
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Thank you very much for taking the time to leave a review for us! ...
Aug 18,2016
Aug 18,2016
0
people found
this helpful
this helpful
Susan was very efficient and quick in her instructions and in the execution of our requests. Her explanations were clear and helpful....
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Aug 18, 2016
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Hi Hazel, thank you very much for taking the time to leave a review for us. We really appreciate it! The Braemore Team. ...
Aug 15,2016
Aug 15,2016
0
people found
this helpful
this helpful
I own a property next door to a flat which is managed by Braemore. Lewis has been very helpful when we have been arranging common repairs which has helped out both myself and my neighbours. He always responds quickly to correspondence on the property which ...
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Aug 15, 2016
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Thanks for your kind review! The Braemore Team ...
Aug 12,2016
Aug 12,2016
0
people found
this helpful
this helpful
Since Alison became my property manager I have had excellent communications and follow up from her. She is well informed, diligent and professional as well as friendly. A credit to the company.
Donald kept me fully informed of interest in the property and viewing feedback. ...
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Comment on agent fees
Good
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Aug 15, 2016
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Thank you for taking the time to leave a review for us! The Braemore Team ...
Aug 11,2016
Aug 11,2016
0
people found
this helpful
this helpful
Donald was extremely helpful since the very first time we saw our flat, courteous and patient with our range of questions he was able to clarify all of our doubts as first time buyers. He followed the sale process with professionalism and facilitated a smooth ...
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Comment on agent fees
N/A
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Aug 15, 2016
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
