80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 13,2017
Jun 13,2017
0
people found
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Thank you for all you have done to be this properly ours new home.
Thank you and appreciate it
Leo & Irini...
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N/A
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Jun 19, 2017
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Jun 13,2017
Jun 13,2017
1
people found
this helpful
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Needed to move at short notice and Donna led me through the process step by step and was an invaluable point of contact throughout. Highly professional and personal service, I would highly recommend....
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Good
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Jun 13, 2017
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Jun 12,2017
Jun 12,2017
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I was in hurry to rent a flat and Donna and Gavin excellent service! Both of them dealt with my questions quickly and efficiently. I would highly recommend Braemore to my mates and family as they are trustful and reliable. 10 out of 10 !...
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Jun 13, 2017
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Jun 09,2017
Jun 09,2017
0
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Scott offered us a great service tailored to our needs when selling our house. He gave us a very personal service, was quick to deal with our questions and gave us good, regular updates on viewings. The agent David was also very good, keen to ...
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Comment on agent fees
Very competitive
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Jun 13, 2017
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Thanks for taking the time to leave a review! The Braemore Team ...
Jun 07,2017
Jun 07,2017
0
people found
this helpful
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I have been renting a flat from Braemore for more than 3 years, during my tenancy I had to contact the agency a number of times for repairs and replacements of appliances and they have always been helpful.
In my latest interaction with them I needed ...
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Jun 08, 2017
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Thanks for your kind review! The Braemore Team ...
Jun 06,2017
Jun 06,2017
1
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this helpful
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Excellent and smooth job , as was selling for the first time didn't know the ins and outs , gave me constant reassurance. Easy to get in touch with , always either answers or calls back , so overall a good experience....
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Good
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Jun 05,2017
Jun 05,2017
1
people found
this helpful
this helpful
Both Donald Dallas and Scott Webster were amazing and brilliantly kind and helpful from the first second I rang them. Throughout the whole buying process they continued to be so - and continue to be so now as they begin to help my daughter with ...
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Jun 08, 2017
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Thanks for your kind review! The Braemore Team ...
Jun 01,2017
Jun 01,2017
1
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this helpful
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From the offset Scott Webster was very communicative, warm and enthusiastic. He set a realistic value for our apartment, organised all the marketing material and documentation quickly and stayed on top of a surge of interest from prospective buyers, forwarding details of the interested parties ...
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Comment on agent fees
Very acceptable
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Jun 08, 2017
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Thank you for taking the time to leave a review – much appreciated! The Braemore Team ...
May 30,2017
May 30,2017
1
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this helpful
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Property was sold within 10 days of going on the market, and completed 6 weeks later. It was all very seamless with Scott handling the marketing, photos and viewings, especially as I was not living in the property at the time. Scott also arranged things like a ...
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Comment on agent fees
Good value for money based on speed with which the property was sold.
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Jun 08, 2017
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Thank you for taking the time to leave a review – much appreciated! The Braemore Team ...
May 26,2017
May 26,2017
1
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Donald was extremely positive, encouraging and energetic from the outset. He reassured us that the flat would sell quickly and well which it did....
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Comment on agent fees
Fair enough for good service
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May 26, 2017
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May 04,2017
May 04,2017
1
people found
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Lisa has been a great help and always listen and answed to our requests! Was great to have her as our agent and hope in future to collaborate again!
Thank you!...
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Comment on agent fees
Fantastic
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May 05, 2017
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Thank you for taking the time to leave us a review - much appreciated. The Braemore Team ...
May 04,2017
May 04,2017
1
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The service I have received has been absolutely amazing. Laura was very helpful, she answered all of my questions and took the time to make sure I had completed everything on time and correctly.
Thank you so much for your help....
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May 05, 2017
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Thank you for taking the time to leave us a review - much appreciated. The Braemore Team ...
May 02,2017
May 02,2017
1
people found
this helpful
this helpful
Absolutely delighted with the service received from Braemore sales team. Scott and Donald were both so helpful throughout the process initially securing a positive valuation and proposing the appropriate marketing strategy.
I was kept in the loop for all viewings and feedback and had received ...
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Comment on agent fees
Reasonable for the service provided - I like the flat fee policy, good to know what the final bill will be from the word go.
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May 02,2017
May 02,2017
1
people found
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I have to say I was highly impressed with the service at Braemore especially from Donald. I was very nervous about selling my property as it was the first time I have ever done anything like this but he put my mind at ease, explained ...
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Comment on agent fees
Good
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May 05, 2017
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Thank you for taking the time to leave a review for us! The Braemore Team ...
Apr 14,2017
Apr 14,2017
0
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Katie has been a fantastic help during the rental period of my flat. She has been respectful of both myself the owner and the tenant. I have appreciated her candid advice and support. If I ever consider renting a property again I would completely recommend ...
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Comment on agent fees
Fees are the usual amount and similar to any other company.
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Apr 18, 2017
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Thanks for taking the time to leave such a kind review - we appreciate the feedback! The Braemore Team ...
Apr 06,2017
Apr 06,2017
0
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We received excellent service from Donald. This is our first time in selling our house and he made us feel at ease and confident in relying on Braemore to organise it for us. We were always kept up to date with everything. Donald was available ...
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Comment on agent fees
Good
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Apr 06, 2017
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Thanks for your very kind review - lovely to hear your feedback! The Braemore Team. ...
Mar 13,2017
Mar 13,2017
0
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They have been very helpful and organised when things went wrong in the flat. I love that they keep me up to date with what's going on and how friendly they are....
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Comment on agent fees
The fees are steep, but I expect to pay a bit more for the safety of having an agency take care of communications between a landlord and myself. Having private let before, this is much better.
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Mar 16, 2017
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Thanks for your kind review - lovely to hear your feedback! The Braemore Team ...
Mar 13,2017
Mar 13,2017
0
people found
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From the start, Lynn has been great. Few bumps along the way with paperwork and Lynn went out her way to help make sure we got the property that we wanted.
On entering Katie, our property manager has been great. We had to have the ...
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Mar 16, 2017
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Thanks for your kind review - lovely to hear your feedback! The Braemore Team ...
Mar 09,2017
Mar 09,2017
0
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Overall my experience with Braemore has been good. Sometimes during the lease they have been slow at replying or fixing things but this is like every letting agency and the slow replies were only on a few occasions. Everything that we had reported had been ...
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Mar 16, 2017
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Thanks for your kind review - lovely to hear your feedback! The Braemore Team ...
Mar 09,2017
Mar 09,2017
0
people found
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Gavin has been very attentive and operates with an honest and friendly manner. I'd be to happy to work with him again....
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Mar 16, 2017
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Thanks for your kind review - lovely to hear your feedback! The Braemore Team ...
Feb 22,2017
Feb 22,2017
0
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I found that property awesome while living there. I really enjoyed there and found everything in that property for my daily household needs. Experience in dealing with Braemore team has been awesome and responded all my queries. Whenever i needed any help related to property, ...
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Comment on agent fees
good
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Feb 22, 2017
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Thanks for taking the time to write up a review for us - great to hear your feedback! ...
Feb 15,2017
Feb 15,2017
0
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I had a very difficult experience regarding a recent change of tenancy but thanks to Susan the process was finally dealt with in a professional efficient and prompt manner....
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Mar 02, 2017
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Thanks for your kind review - much appreciated! The Braemore Team ...
Feb 15,2017
Feb 15,2017
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I had a very difficult experience regarding a recent change of tenancy but thanks to Susan the process was finally dealt with in a professional efficient and prompt manner....
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Jan 24,2017
Jan 24,2017
1
people found
this helpful
this helpful
Since I took on my current let Katie has been my Property Manager she is great to deal with. She is always around or calls me back promptly. She never appears fed up hearing from me even if I have been on to her a ...
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Jan 25, 2017
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Thank you so much for your kind review - great to hear your feedback! The Braemore Team ...
Jan 23,2017
Jan 23,2017
0
people found
this helpful
this helpful
I have been more than satisfied with the level of service I have received from Click Let during our two year tennancy, The staff are very responsive to emails, usually responding on the same day. I found Kjartan especially helpful. She was wonderful when it ...
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Jan 23,2017
Jan 23,2017
1
people found
this helpful
this helpful
When I have experienced leak at my flat I was a bit in a stress and I didn't know what to do. At that time Katie, Property Manager from Braemore came with a full support. First leaking water caused loss of power at my flat. ...
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Jan 23, 2017
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Thanks for your note. Its great to hear of Katie's commitment to sorting this out. We will be sure to let her know of your positive feedback. The Braemore Team. ...
Jan 20,2017
Jan 20,2017
1
people found
this helpful
this helpful
I am more than satisfied with the help and advice that Scott Webster gave me. Living abroad it was so good to know that I could rely on him to be there for me. Full marks, Scott! Thank you!...
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Comment on agent fees
good
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Jan 23, 2017
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Thank you so much for your kind review - lovely to hear your feedback. The Braemore Team ...
Jan 18,2017
Jan 18,2017
6
people found
this helpful
this helpful
We have rented a property out using this agent for 5 1/2 years and only started to have real problems in the last 18 months to 2 years, but as we were living overseas we put up with it. However on our return we found that the inspections had ...
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Comment on agent fees
Fees are competitive
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Jan 20, 2017
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Haven't heard anything from senior Management team and it's now COB on 20th Jan. I have however been told today that my tenants were late making payment twice last year and Braemore have billed me for it £48.00. ...
Jan 09,2017
Jan 09,2017
5
people found
this helpful
this helpful
Utterly outrageous! In almost all aspects, this company fails to deliver an effective letting management service, and appears to be staffed by individuals who are morally, ethically and professionally bankrupt by the way they treat tenants.
Within the first few days of moving in, I ...
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Comment on agent fees
No fees.
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Jan 11, 2017
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Thanks for taking the time to leave a review. We are aware of the situation here. Unfortunately, the owner of this property wouldn't allow us to use our own boiler repair person and also refused the quote we provided for the boiler replacement so we are very frustrated at this and are doing all we can to convince the owner to get this sorted ASAP. Im aware of the cleaning issues at the start of the tenants but Im also aware that you chose not to have our cleaners attend after you moved in? ...
Jan 06,2017
Jan 06,2017
1
people found
this helpful
this helpful
I found Donald Dallas very knowledgeable and professional. He was excellent at answering any questions I had, a real pleasure to deal with....
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Comment on agent fees
Very reasonable considering the quality of service I received
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Jan 11, 2017
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Thanks for the kind review - much appreciated! ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
