Bourne Estate Agents
Guildford, GU1
3.8/5, 44 reviews
66% recommended
0% lettings valuation accuracy
43% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 44
25th Jan 2023
reviewed by 'jody dobson'
“thanks for the work guys. was pleased with my purchase. the guys (especially david) went above and beyond. chasing solicitors ......”
30th Dec 2022
reviewed by 'GS'
“Great service by Tom, Jim and David, where all my questions were answered and any issues were quickly chased with ......”
25th Sep 2022
reviewed by 'Disappointed'
“Seemed nice and helpful at first but turned out to be very slow to replying when it came to faults ......”
8th Oct 2021
reviewed by 'Single mother of 2'
“We had a buyer and I had an onward purchase set to complete in December. Our buyer wanted to complete ......”
17th Jun 2021
reviewed by 'Dawn Hewitt'
“Jon Bright was excellent, he kept me updated with all aspects of the sale of my property. Professional whilst being ......”
2nd Mar 2020
reviewed by 'Katie'
“We bought a house a number of years ago through Bourne and they were excellent in some challenging circumstances. As ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Bourne Estate Agents
5a Trinity Gate, Epsom Road
Guildford
Surrey
GU1 3JT
01483 458 337

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 43% £1,100 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 4 8 16 5 6 1 0 1
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Alton, GU34
Farnham, GU9
Godalming, GU7
Guildford, GU1
Petersfield, GU32
Woking, GU21

“This company is very professional, friendly and helpful. All the ......”

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Feb 28,2013
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Dominic
By: 'Bourne'
Feb 28,2013
16 people found
this helpful
This company is very professional, friendly and helpful. All the staff are always willing to help and nothing is too much trouble. Dominic the Director heads a good team and I would not hesitate in recommending them. I needed to find a tenant and this ...
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“I have worked with Bourne Lettings for almost 3 years. They ......”

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Feb 27,2013
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By: 'Prash'
Feb 27,2013
18 people found
this helpful
I have worked with Bourne Lettings for almost 3 years. They all know me within the Branch, even though I have a small portfolio. We had an incident recently caused by 'an act of god'. No one at fault. Bad things happen. What is important is ...
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“One particular agent was rude on the phone to me ......”

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Feb 12,2013
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By: 'No-go'
Feb 12,2013
45 people found
this helpful
One particular agent was rude on the phone to me regarding my situation and ability to proceed. The other outright lied to me. Wasted our time and money showing us around a property that had already sold through a rival agent. Told me a complete ...
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What agent could do to change your mind?
Stop lying to make a sale.
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Was this helpful? Yes
By: si
Feb 20, 2013
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CORRECTION - CORRECTION -CORRECTION The manager of Bourne Estate agent had had extensive conversations with myself and has cleared up all issues relating to the miscommunication. It has (according to Bourne) been the other estate agent (whom I am not allowed to mention on here legally) that has allegedly lied. The manager Dominic of Bourne has dealt with this issue in a very professional manor and keep in contact throughout the complaint. I have been informed that all parties are ...

“I found Ross extremely helpful throughout the sale of my ......”

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Jan 31,2013
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Ross
By: 'Debbie'
Jan 31,2013
11 people found
this helpful
I found Ross extremely helpful throughout the sale of my home. I was kept informed of all viewings and feedback was good. A review of marketing plans was helpful after a short period. All questions were answered quickly and comprehensively. Highly recommended....
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“We have rented properties from Clive twice now and each ......”

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Jan 31,2013
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Clive
By: 'Damien'
Jan 31,2013
8 people found
this helpful
We have rented properties from Clive twice now and each time they have been lovely houses and very close to the requirements we had requested. He haggles the price well and everything was handled smoothly. Would recommend and use again....
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“Ross was an excellent estate agent helping us every step ......”

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Jan 30,2013
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Ross
By: 'Mrs'
Jan 30,2013
9 people found
this helpful
Ross was an excellent estate agent helping us every step of the way no matter what my enquiry was he was alays courteous and polite.I would recommend him and Bourne estate agents anytime ....
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“We had an excellent experience using Bournes (Guildford) to sell ......”

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Jan 07,2013
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David
By: 'Greg'
Jan 07,2013
8 people found
this helpful
We had an excellent experience using Bournes (Guildford) to sell our house. David and Dominic were helpful and communicative throughout the process and we never felt pressure in any part of the sale. We went only 6 weeks from sale to completion and that was partly ...
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“The agents were fantastic in getting a swift turnaround on ......”

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Jan 04,2013
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Clive
By: 'Ollie'
Jan 04,2013
9 people found
this helpful
The agents were fantastic in getting a swift turnaround on a property where we had agreed to move in and actually moving in within 10 days. They were also excellent in ensuring that the turnaround on our references was quick and also advised us on proceeding ...
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“I have been using Bourne Letting Agents in Guildford for ......”

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May 07,2012
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Clive
By: 'R'
May 07,2012
6 people found
this helpful
I have been using Bourne Letting Agents in Guildford for the past 3 years. I have been working mostly with Clive and Jenny and both have done a great job. I would highly recommend using Bournes if you are wanting to put your property on the ...
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“We found a home to rent in Surrey through Bourne's, ......”

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Feb 03,2012
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Josh
By: 'D'
Feb 03,2012
5 people found
this helpful
We found a home to rent in Surrey through Bourne's, but the landlord pulled out 2 days before because work commitments were going to force her to move back in the property. Bourne's were very apologetic, even though it was outside of their control, and were ...
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“I used Bourne (Guildford) recently for purchasing a house. It ......”

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Dec 23,2011
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David
By: 'Stephen'
Dec 23,2011
7 people found
this helpful
I used Bourne (Guildford) recently for purchasing a house. It was a great experience. The staffs are very helpful. In particular, I would like to thank David and Adam for their professional help....
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“From the get-go, these agents were far and above more ......”

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Dec 12,2011
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By: 'Wendi'
Dec 12,2011
5 people found
this helpful
From the get-go, these agents were far and above more professional and - dare I say it about estate agents - honest! Absolutely refreshing. Should I ever be in need of an agent again in this area, they would be my first port of call. ...
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“We were 100% happy with the service we received in selling ......”

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Aug 21,2011
Minithumbup
By: 'N&PT'
Aug 21,2011
4 people found
this helpful
We were 100% happy with the service we received in selling our property. Numerous viewings were arranged at times to suit us (which is tricky with a baby and toddler to work around!) and we received 2 good offers. Adam at Guildford kept in constant contact with ...
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“As an ex lettings agent I tried to look at ......”

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May 26,2011
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By: 'Laura'
May 26,2011
7 people found
this helpful
As an ex lettings agent I tried to look at some properties with Bourne. I told them we had a viewing agreed on one of their properties with another agent and they tried to get us to undercut them and cancel it. We declined but ...
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By: Bourne Estate Agents
May 26, 2011
View all comments (1)
Hi Laura, Thank you for your comments, I would welcome the opportunity to discuss your complaint with you. Could you contact me on 01252 722883 or email me your contact details and I will call you at a time to suit you. My email address is [email protected] As with any complaint I will investigate fully, we appreciate all feedback and strive to improve our service, so I would appreciate a chance to discuss this with you. Kind regards, Chris Fleming Lettings Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Bourne Estate Agents, Guildford GU1 3JT



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