100% lettings valuation accuracy
89% lettings fee satisfaction
At Bourne selling & letting property is what we do best, we have some really refreshing ideas on how to get you moved & how to achieve the best results. To give you a flavour of some of our refreshing ideas, why not try our 'Three week plan' when marketing your home & ...
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At Bourne selling & letting property is what we do best, we have some really refreshing ideas on how to get you moved & how to achieve the best results. To give you a flavour of some of our refreshing ideas, why not try our 'Three week plan' when marketing your home & once you've sold, follow our 'buyers and sellers guide,' both of which will help maximise results - ask for a copy of our company brochure or contact us to find out more.
Latest Reviews
16th Mar 2022
reviewed by 'Lou'
27th Aug 2021
reviewed by 'Diane'
31st May 2021
reviewed by 'Adam'
20th May 2021
reviewed by 'Paul'
22nd Apr 2021
reviewed by 'Unhappy'
Opening Hours
Address
Bourne Estate Agents
72a High Street
Alton
Hampshire
GU34 1ET
01420 541454
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 89% | £500 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 1 | 21 | 3 | 21 | 1 | 14 | 0 | 0 | 2 |
Areas covered
- GU34
- Alton
- SO24
- Bordon
- Ropley
- GU35
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Apr 17,2015
Apr 17,2015
0
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this helpful
this helpful
All questions were answered quickly and fully. I was kept informed of all progress and never felt that time was being wasted. A highly professional service and I feel Jenna is a major asset to this company....
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Mar 10,2015
Mar 10,2015
0
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Excellent service throughout the whole process. Queries handled quickly and satisfactorily and very flexible with access when we needed it. All in all a positive experience....
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Feb 19,2015
Feb 19,2015
1
people found
this helpful
this helpful
A proactive and positive experience from start to finish. Good communication at all stages of the process to explain what has happened, what is happening, and what is planned to happen. Actions carried out swiftly and efficiently. Competitive rate offered.
Very pleased with the service ...
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Comment on agent fees
Fee was competitive, even when working within joint agency.
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Feb 16,2015
Feb 16,2015
1
people found
this helpful
this helpful
Bourne Estate Agents provided an excellent service, and went above and beyond their duty to ensure the house was sold in a smooth and diligent manner. One thing that makes them stand out among the rest is the personal touch. They really want the best ...
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Feb 16,2015
Feb 16,2015
1
people found
this helpful
this helpful
Kieran Lamb managed the re-letting of our property; the day to day handling of this was taken care of by Jenna Yates. Jenna carried out an outstanding job, sourcing prospective tenants, keeping us informed of viewings, and identifying suitable tenants to match our criteria. Jenna ...
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Comment on agent fees
We are satisfied with the agents fees but feel the amending of the inventory is extremely expensive and not at all value for money.
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Feb 15,2015
Feb 15,2015
2
people found
this helpful
this helpful
My experience with Bourne Estate Agents and Jenna Yates in particular was a positive one from the start as once I had contacted the agency she returned my calls and identified suitable properties in the area we were looking for, with an added difficulty of ...
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Comment on agent fees
comparable to other agents
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Feb 11,2015
Feb 11,2015
3
people found
this helpful
this helpful
Excellent service and very clear communication. They made the whole process as smooth as possible and Jenna was very prompt in responding to my calls and emails. Very impressed with the service I have received!...
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Feb 09,2015
Feb 09,2015
2
people found
this helpful
this helpful
Excellent and friendly service. All given details about the property very specific, clear communication. Always helpful whenever called. Very efefficient. Thanks *****...
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Feb 09,2015
Feb 09,2015
1
people found
this helpful
this helpful
Bourne made the relocation experience a very easy one. The staff were very professional, provided the ideal property for my needs and processed all of the paperwork very efficiently achieving keys from the landlord within 1 week. Thank you....
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Feb 05,2015
Feb 05,2015
2
people found
this helpful
this helpful
I asked Bournes to let my property for me. Kieran and Jenna both set to work immediately and had a shortlist of 3 potential tenants in no time at all. They recommended a couple following full tenant surveys. Excellent. Damian did all the paperwork admin in ...
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Feb 02,2015
Feb 02,2015
2
people found
this helpful
this helpful
I was very sceptical about estate agents after a very bad experience in Bristol with an agent and ARLA. However I have to say to date, my fears have been unfounded Bournes have been very helpful and professional, I hope our partnership continues in the ...
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Comment on agent fees
The fees were pitched at a level that I considered were worth paying rather than going it alone as I had planned.
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Jan 25,2015
Jan 25,2015
2
people found
this helpful
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Dear sir
I would like to thank all at Bourne for looking after my four rented houses in the uk.
I have all ways found your service to be professional and courteous ,with prompt and
helpful replies to any queries I have had.
Regards Peter...
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Jan 12,2015
Jan 12,2015
3
people found
this helpful
this helpful
All the team at Bourne were brilliant,helpful and all kept up to date with the progress of us buying and selling our property.As we hadn't moved for over thirty years we were nervous but Gemma was superb she kept everything going even when ...
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Jan 12,2015
Jan 12,2015
3
people found
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this helpful
Gemma was very helpful and always at the end of the telephone if I had a problem. She guided me through the sale of my property with kindness and patience, as a widow and not having had to do anything like this on my own ...
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Jan 08,2015
Jan 08,2015
2
people found
this helpful
this helpful
Very professional, always prompt in responding to telephone calls and emails. Did a lot of work behind the scenes to support and drive the purchase through....
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Nov 25,2014
Nov 25,2014
2
people found
this helpful
this helpful
Kieran was quick to call out for the initial valuation, and was courteous, friendly and professional.
Jenna did the majority of the viewings and was always communicative, punctual and professional. She was good at explaining the process of the letting and the paperwork was handled ...
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Oct 23,2014
Oct 23,2014
5
people found
this helpful
this helpful
Bourne Alton branch acted for me in the sale of my house this year. All members of the team went above and beyond. Andy Miller, Gemma Miller and Bryn Thomas dealt predominantly with the sale and were extremely supportive and positive thinking. I presented them ...
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Oct 12,2014
Oct 12,2014
4
people found
this helpful
this helpful
I have had dealings with most of the employees at the branch. We mainly dealt with bryn.
They have always been professional and honest. We had a few problems with our buyers!!! But we were always kept up to date and in the picture. Would ...
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Oct 06,2014
Oct 06,2014
5
people found
this helpful
this helpful
We always thought there was a very good understanding of all issues through the complete chain and that through due diligence had been undertaken. We often relied on Bourne as the most up to date and informed from all parties we were dealing with on ...
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Oct 03,2014
Oct 03,2014
5
people found
this helpful
this helpful
I was very happy with the quality of service provided and the courteous, professional nature of the staff. Jenna helped me to find a tenant and explained the entire process with sufficient clarity. She called from time to time to ensure that everything was progressing ...
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Oct 01,2014
Oct 01,2014
5
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this helpful
this helpful
Used Bournes letting dept, Jenna was very helpful, punctual at all times, returned calls and emails promptly and moved the whole process along. Very efficient and would be happy to do business with them again....
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Oct 01,2014
Oct 01,2014
5
people found
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My wife and I found the communication between the agent and ourselves to be very good. The additional effort and time put in by Gemma ensured our purchase went ahead. We would definitely use Bourne Estate agents again....
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Oct 01,2014
Oct 01,2014
5
people found
this helpful
this helpful
The responsiveness, helpfulness and general service from Kieran and Jenna at Bourne Alton was superb. From arranging the viewing of the first property through to moving in, everything was actioned super quickly and efficiently. Both Kieran and Jenna were so helpful and so pleasant to ...
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Sep 30,2014
Sep 30,2014
3
people found
this helpful
this helpful
It is clear to me that Andrew prides himself in his honesty and professionalism.
Unfortunately, those are qualities that were lacking with the previous Estate/Lettings Agents that I have used over the last 2+ years.
I have every confidence in Andrew and his team...
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Sep 30,2014
Sep 30,2014
3
people found
this helpful
this helpful
The whole sales team at Bourne have been exceptionally helpful and professional towards me during the sales process. It has been an incredibly difficult time for me moving after over thirty years in my home but Gemma has been there each step of the way ...
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Sep 29,2014
Sep 29,2014
3
people found
this helpful
this helpful
We were very happy with the team at Bourne whilst selling our house. They were very helpful, dealing with a problematical tenant and the delays that were caused. They were good at keeping us informed throughout marketing and the sale which was important as we ...
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Comment on agent fees
I should have done a little more negotiating to try get a lower fee!
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May 30,2013
May 30,2013
9
people found
this helpful
this helpful
We have moved into our new home just over 2 weeks ago and would like to thank Gemma and Andrew Miller from the Alton branch of Bourne Estate Agents for their hard work to make the purchase process as smooth and painless as possible. Both have ...
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May 29,2013
May 29,2013
14
people found
this helpful
this helpful
Having been on the market a little while with another estate agent, (where it felt as though we had been completly forgotten!), I went to view a property with Gemma from Bourne (Alton) and she completely inspired me about the services and the attention that ...
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May 24,2013
May 24,2013
19
people found
this helpful
this helpful
We were exploring the possiblity of moving home at the beginning of April and decided to have a look around at the potential estate agents in the Bordon and surrounding areas. We had several agents come and talk us, but by far and above Andrew ...
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May 16,2013
May 16,2013
26
people found
this helpful
this helpful
I approached Bourne to act as my agents as they were a new company trying to establish themselves and I was very impressed by them when they came to value my property and discuss the sale. The valuations were correct and the advertising excellent. When ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
For complaints please write to Andrew Miller at 10 Normandy Street or email [email protected]. We will aim to get back to you within 7 days.
Last updated at 2:26 PM 26/03/2015 by Andrew Miller
