98% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ...
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Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
Latest Reviews
19th Jun 2024
reviewed by 'Lee & Tracey'
17th Jan 2024
reviewed by 'JJ'
12th Jan 2024
reviewed by 'CT'
2nd Jan 2024
reviewed by 'Louise'
20th Dec 2023
reviewed by 'Paul'
5th Dec 2023
reviewed by 'Roger Evans'
Opening Hours
Address
Bernards Estate Agents
47 London Road
Waterlooville
Hampshire
PO7 7EX
023 9223 2888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £22,000 | £3,216,000 |
| Lettings | 100% | 96% | £650 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 12 | 1 | 173 | 3 | 67 | 3 | 28 | 2 |
Areas covered
- PO6
- PO7
- PO8
- PO9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Images & Videos
Jul 12,2019
Jul 12,2019
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Absolutely first class service from start to finish. Professional, courteous and and, above all, worked tirelessly to get the house purchase completed....
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Jul 12,2019
Jul 12,2019
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We sold through Bernard's waterlooville back end of last year our two bed bungalow . There service was exemplary, the team left no stone unturned in getting us the best price and where very good at making sure the deal didn't fall through.
Everyone was friendly ...
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Jul 12,2019
Jul 12,2019
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Good honest, straight talking people. I enjoyed working with them even through tough negotiations. Thank you I would use them to sell my next property....
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Jul 11,2019
Jul 11,2019
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Great service , always quick to respond and get property dealt with. Couldn’t recommend highly enough, very quick to get things moving...
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Jul 11,2019
Jul 11,2019
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We were absolutely delighted with the service offered by Bernard's. They worked extremely hard on our behalf and nothing was too much trouble.
They were highly professional, friendly and approachable offering sound advice at all times. All the staff made you feel that you were ...
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Jul 11,2019
Jul 11,2019
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Excellent service and experience in purchasing our first family home. Expert knowledge of the home and area and would highly recommend them to anyone in the future....
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Jul 11,2019
Jul 11,2019
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Excellent estate agents, helped us as much as they could going out of their way for our every needs. Staff were amazing and friendly and the pictures of our house were fantastic, would thoroughly recommend Bernards to anyone....
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Jul 10,2019
Jul 10,2019
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I have dealt with bernards at waterlooville
For a number of years now, both for sales
And lettings they have always been professional and dealt with any issues
Efficiently and promptly....
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Jul 09,2019
Jul 09,2019
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I can truly say I cannot rate Martin and his team high enough. The service I have received from them has been second to none. I have purchased a property through them and are now selling one, both times they have been true professionals. I ...
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Jul 08,2019
Jul 08,2019
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I went with Bernards because they did not pressure us into putting the property on the market after we asked for a valuation. They were very respectful and the agents were always helpful, friendly and gave us good advice. We got to speak to the ...
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Jul 04,2019
Jul 04,2019
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Good professional service. We were Kept up to date the whole process. Would recommend to anyone buying or selling. Great work Bernards....
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Jul 02,2019
Jul 02,2019
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Bernard's were Fantastic. The service we received was very accommodating, patiant and flexible. They sold our house within 2 weeks of going to market. The recommendation of matt as a mortgage advise was grate as well....
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Jun 25,2019
Jun 25,2019
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Well pleased with the service from Bernards Estate Agents.
Market conditions meant that our move took longer than expected but all the guys at Bernards gave there utmost to give our situation their best endeavours to get a result.
Many thanks....
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Jun 24,2019
Jun 24,2019
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Overall I was very happy with Bernards and Tom Ayre who was my day to day contact. He was engaging, proactively kept me updated on viewings and market conditions prior to the actual sale. Once I had accepted an offer, Tom worked hard to reassure ...
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Comment on agent fees
Competitive agent fees
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Jun 19,2019
Jun 19,2019
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I am extremely happy with the service I received from start to finish. I always received responses quickly and efficiently when I had any questions....
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Jun 17,2019
Jun 17,2019
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Tom has been so helpful during the sell of our property.
Responded to all enquires so quickly and nothing's to much trouble!...
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May 28,2019
May 28,2019
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Martin has kept us informed throughout the sale process and has chased solicitors and the buyer to exchange contracts.He has a very pleasant and cheerful manner which puts the client at ease...
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Comment on agent fees
OK
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May 23,2019
May 23,2019
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From the beginning, when the property was recommended to us by Chris and the subsequent negotiations with the vendor, we were kept informed of progress. Despite our own house sale being 'complicated' and laborious, both Chris and Tom were patient and kept the lines of ...
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May 17,2019
May 17,2019
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Chris was absolutely first class from start to finish of my house purchase. He always ensured any questions I had were answered factually and I never felt like an answer was given just for the sake of it. He kept me informed on any issues ...
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Comment on agent fees
N/A - purchaser
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May 17,2019
May 17,2019
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Amazing team in the Waterlooville branch I had a fantastic experience with each one of them, very helpful in all aspects and couldn't do enough to help me with any questions or query's I had. Made buying and selling a walk in the park. Would ...
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Comment on agent fees
Very fair
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May 14,2019
May 14,2019
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All very professional and especially Tom went out of his way to help us as much as he could from start to finish...
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Comment on agent fees
Good
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May 13,2019
May 13,2019
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We sold and purchased through Bernards and the process was seamless, both Martin and Chris were very prompt in answering any query and resolving any issue. Would definitely use again and recommend!...
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Comment on agent fees
Reasonable price due to selling and purchasing through Bernards.
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May 10,2019
May 10,2019
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Martin, Chris (and the Waterlooville team) provided me with exceptional customer service from start to finish. Frequent and informed communication from Chris and the team was always reassuring especially when negotiating with prospective buyers and was instrumental in finally achieving sale of the property over ...
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Comment on agent fees
Fees are fair and considering excellent customer experience are very good value for money.
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Apr 23,2019
Apr 23,2019
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We recently used Bernard's Waterlooville to sell our current property and to purchase our new house. The entire end to end process was swift and professional. We felt assured that we were in safe hands and nothing was too much trouble. The entire team were ...
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Apr 04,2019
Apr 04,2019
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Excellent service from start to finish, particularly from Tom and Chris. All the staff is polite, friendly, professional and efficient.The whole team drove the sale forward, always responded promptly to my messages, queries and kept me updated. The communication is second to none.They ...
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Comment on agent fees
We were offered a very reasonable fee.
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Apr 02,2019
Apr 02,2019
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Martin and the team who dealt with my sale were professional, hard-working and dedicated throughout the process and I cannot recommend them highly enough. I was kept well-informed of all developments as the sale progressed and the team were proactive at ensuring potential buyers were ...
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Comment on agent fees
Fees were very competitive and were certainly well worth the money spent for the services provided.
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Mar 26,2019
Mar 26,2019
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From start to finish the service has been outstanding. Sold our house in 4 days and kept contact the whole way through. Have recommended to friends and family and would 100% use them again!...
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Comment on agent fees
Good
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Mar 19,2019
Mar 19,2019
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The process was very simple and easy. Thanks for the help along the way! Kieran was quick to respond to emails and helpful with questions...
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Mar 16,2019
Mar 16,2019
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Having invited several agents to value my late mother's house I felt that Martin took on board the circumstances of the sale and was mindful of how I felt.rnHe and the team at Bernards were professional, friendly and rnsensitive to the situation so many ...
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Good
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Mar 13,2019
Mar 13,2019
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Having had several agents to value our property and a bad start to listing it for sale we decided to use Bernards and they have been helpful professional and kept us informed of everything...
Now Sold and definitely happy to use again or recommend.....
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Comment on agent fees
We negotiated a very reasonable fee
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Best Letting Agent in Waterlooville 
