98% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ...
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Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
Latest Reviews
19th Jun 2024
reviewed by 'Lee & Tracey'
17th Jan 2024
reviewed by 'JJ'
12th Jan 2024
reviewed by 'CT'
2nd Jan 2024
reviewed by 'Louise'
20th Dec 2023
reviewed by 'Paul'
5th Dec 2023
reviewed by 'Roger Evans'
Opening Hours
Address
Bernards Estate Agents
47 London Road
Waterlooville
Hampshire
PO7 7EX
023 9223 2888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £22,000 | £3,216,000 |
| Lettings | 100% | 96% | £650 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 12 | 1 | 173 | 3 | 67 | 3 | 28 | 2 |
Areas covered
- PO6
- PO7
- PO8
- PO9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Images & Videos
Feb 07,2020
Feb 07,2020
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Bought and sold through Bernards. Nice and easy to deal and straight forward transaction.
Have recommends to friend and family.
Thanks Daniel for all your help, he went above and beyond....
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Jan 27,2020
Jan 27,2020
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I can't thank Bernard's and all the staff enough for all their help and support during the process of selling my property. Under the circumstances of which I was selling my home I cannot praise the staff enough for their compassion especially Martin. They went ...
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Nov 25,2019
Nov 25,2019
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Great experience with the guys at Bernards, from first meeting to completion. The online portal for monitoring viewings and getting feedback was a useful feature. Regular updates from the team; always a positive outlook throughout!
Property sold in a couple of days, to vendors on ...
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Nov 08,2019
Nov 08,2019
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Fantastic service as a buyer. Kept us updated with calls. When calling they would always chase up solicitors and get back as soon as possible.
Martin (and the team behind him) were great to deal with....
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Oct 03,2019
Oct 03,2019
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Been extremely helpful and we're very quick to get back to me regarding any enquiries. Gave me a follow up phone call once I'd moved in to check how I was settling in....
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Oct 03,2019
Oct 03,2019
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First rented property for myself and girlfriend. All the team were brilliant; very professional and friendly. Since we moved in any queries and questions have been addressed quickly. Would highly recommend!...
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Sep 30,2019
Sep 30,2019
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Great experience with Bernard's, they were able to keep me informed at all times and no task seemed to much to help a stressful situation go smoothly.
Highly recommended, I would not hesitate to use them again if I moved in the future....
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Sep 04,2019
Sep 04,2019
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We have just used Bernard’s for the sale of our house. They always kept us up to date on viewings and gave us plenty of notice and showed the people round. We had a particularly difficult exchange and Bernard’s were there for us ...
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Aug 30,2019
Aug 30,2019
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Received fantastic service from start to finish. A potentially very stressful situation was made stress free. Would not hesitate in renting through Bernards again!...
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Aug 29,2019
Aug 29,2019
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All the Bernards staff are very helpful, easy to talk to and extremelly knowledgeable of the local area. Overall a fantastic service which i highly recommend. Will certainly use again in the future....
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Aug 26,2019
Aug 26,2019
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Recently moved using the Bernards team in Waterlooville, well i have to say really impressed with the professionalism and service i received....
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Aug 24,2019
Aug 24,2019
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Seriously - this has been the best experience of letting a property through an estate agents.
Kieran and his team have made the entire process effortless for us at every stage.
Highly recommend you use Bernards....
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Aug 24,2019
Aug 24,2019
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Our service from Bernard’s was very good. Particularly Chris Sullivan. While remaining professional at all times he made us feel like a valued customer. Although the solicitor that was recommended was not so good with information....
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Aug 23,2019
Aug 23,2019
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Bernards have sold a number of properties for me over the years and I find them very professional. Communication through the sales process was excellent and they ensured a good price was achieved. I would certainly recommend....
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Aug 23,2019
Aug 23,2019
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Really impressed with the service and would not hesitate to recommend this professional outfit. They kept me updated on all up & coming properties and i felt they were very accurate with sending me properties that were inline with my requirements....
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Aug 23,2019
Aug 23,2019
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Appreciate the help with my recent move. The "Bernards Boys" were really good, informative, willing to help and when required stepped up to resolve the problems i encountered....
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Aug 23,2019
Aug 23,2019
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Absolutely amazing estate agents, from start to finish, from taking details and pictures to constant feed back on viewings, all the staff i had contact with were so professional and made me feel i had no worries at all at them selling my house, WOW ...
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Aug 23,2019
Aug 23,2019
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I couldn’t have asked for better help than that which was given to me by Bernard’s Estate Agents. They kept me updated and made the process as easy as possible....
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Aug 16,2019
Aug 16,2019
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I have used a number of estate agents in the past which have all been really good, but Bernards no matter what office you deal with are by far a step above the rest. There professionalism and knowledge in the Industry is second to none ...
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Aug 01,2019
Aug 01,2019
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From the outset it was easy to contact Bernards, and they had just the property I needed. The service was easy to use and they were happy for me to call them whenever I needed to ask a question. Overall I am extremely pleased with ...
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Aug 01,2019
Aug 01,2019
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I'm a landlord and Bernards have found new tenants for me very quickly when required, and I'm confident in the management services they provide.
If there are any issues they are quick to act on my behalf and liaise with contractors for works....
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Jul 31,2019
Jul 31,2019
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Brilliant from start to finish! All viewings and communication handled very professionally and supported us right through to the end. Found us great, reliable tenants....
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Jul 20,2019
Jul 20,2019
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Bernard’s were exceptional when they sold our property. We met with multiple agents before choosing Bernard’s and they were by far the most competent and professional. They kept us informed and involved every step of the way and they were a pleasure to ...
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Jul 18,2019
Jul 18,2019
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For the past 4 years we have had our house on and off the market with Bernards. They have always treated us with courtesy and respect during a difficult period of our lives....
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Jul 17,2019
Jul 17,2019
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This was the first time I have sold a property, it was a lot easier with Chris and Tom
from Bernards Estate Agents. I was kept informed about about viewings and advised
on the property value. I am pleased with the result.
I would be ...
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Jul 17,2019
Jul 17,2019
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Kieran and the guys did a fantastic job.
This is the second time I have instructed Bernards to market the property and I have no hesitation in recommending them....
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Jul 17,2019
Jul 17,2019
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Have had the pleasure of dealing with Bernards, Chris Sullivan, for around 12 months now and can honestly say I've never dealt with a more professional organisation. We've had a very complexed and challenging sale and Chris has been an absolute god send in helping us ...
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Jul 17,2019
Jul 17,2019
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Amazing experience selling and buying with Bernards and Tom Eyre.
Would highly recommend to anyone looking to by or sell.
The process was smooth and faultless....
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Jul 16,2019
Jul 16,2019
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Absolutely fantastic service from start to finish! After casually viewing a property to purchase, making an unexpected offer offer, putting our property on the market (yes we did it back to front), finding a buyer and completing on the sale and purchase through Bernards I ...
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Jul 15,2019
Jul 15,2019
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Absolutely amazing customer service from start to finish .
Kept me updated all the time.
If Martin weren't around Tom would be very helpful.
Would recommend fully.
Thank you so much guys for everything ....
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Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Best Letting Agent in Waterlooville 
