98% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ...
show more
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
Latest Reviews
19th Jun 2024
reviewed by 'Lee & Tracey'
17th Jan 2024
reviewed by 'JJ'
12th Jan 2024
reviewed by 'CT'
2nd Jan 2024
reviewed by 'Louise'
20th Dec 2023
reviewed by 'Paul'
5th Dec 2023
reviewed by 'Roger Evans'
Opening Hours
Address
Bernards Estate Agents
47 London Road
Waterlooville
Hampshire
PO7 7EX
023 9223 2888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £22,000 | £3,216,000 |
| Lettings | 100% | 96% | £650 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 12 | 1 | 173 | 3 | 67 | 3 | 28 | 2 |
Areas covered
- PO6
- PO7
- PO8
- PO9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Jul 26,2021
Jul 26,2021
0
people found
this helpful
this helpful
Everyone at Bernards I have had communication with has been extremely professional, courteous and most importantly, helpful. David M has gone above and beyond to help me achieve an excellent price for my property while being in regular contact - explaining the process in simple ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2021
Jul 26,2021
0
people found
this helpful
this helpful
We have just accepted an offer on our semidetached house, just 13 days after putting it on the market through Bernards of Waterlooville. David Morgan dealt with the sale from start to finish and we cannot say a bad word against him, he was brilliant!! thorough ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2021
Jul 26,2021
0
people found
this helpful
this helpful
Really struggled to find a new home and started to get really disheartened. Then we met dave and he is such a breath of fresh air with his positive bubbly attitude. I did not find with dave but he gave us some great advice and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09,2021
Jul 09,2021
0
people found
this helpful
this helpful
I sold my house with Bernards but unfortunately circumstances changed and didn’t end up moving, two years later advertised again with Bernard’s and this time completed with them. They put the effort In on both occasions and sold the house quickly, keeping me ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2021
Jul 08,2021
0
people found
this helpful
this helpful
Excellent customer service from Bernards Estate Agents and especially Chris Sullivan (Senior Sales Negotiator) who was extremely helpful and supportive during and outside of his normal working hours in relation to an issue regarding one of Bernards properties. Thank you so much Chris!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2021
Jul 08,2021
0
people found
this helpful
this helpful
Bernards have been brilliant from valuing our property, marketing and selling right through to negotiating and sales progression. It was difficult and stressful time for us as we had issues with buyers and the house we were moving to due to pandemic and other factors ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2021
Jul 08,2021
0
people found
this helpful
this helpful
would thoroughly recommend Bernards The estate Agent. Our house went on sale during a difficult time with the pandemic, however, they were always professional and helpful. All have been superb with selling our house. A perfect mix of professionalism and friendliness, nothing is too much ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 04,2021
Jul 04,2021
0
people found
this helpful
this helpful
Great bunch at the Waterlooville Office. Our sale was handled by Tom, Chris and Diamie who were all excellent throughout.
Definitely worth checking them out if you're thinking of selling...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 03,2021
Jul 03,2021
0
people found
this helpful
this helpful
Although Bernards were not my estate agents I was very impressed by their level of professionalism throughout my purchase with them. Tom Higgins was simply a star throughout the process. He was very happy to assist me with all my queries and arranged further viewings ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 03,2021
Jul 03,2021
0
people found
this helpful
this helpful
Thank you for all your help with the purchase of our lovely new home, we are very happy with how quickly it all went through...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 02,2021
Jul 02,2021
0
people found
this helpful
this helpful
The team at Bernards Waterlooville were great and I can’t recommend them highly enough. They never gave up finding clients to view, arranged viewings promptly and timely, to avoid disruption, and never lost enthusiasm for selling our house. Their customer service was excellent and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 02,2021
Jul 02,2021
0
people found
this helpful
this helpful
This is the second time we have used Bernards to help us sell our house and on both occasions we have found them to be most professional.
I would fully recommend them to anyone who asks....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01,2021
Jul 01,2021
0
people found
this helpful
this helpful
The team at Bernards made the whole process of buying really straight forward, nothing was too much hassle. We were able to view the property we wanted to look at the day after calling up, the communication after we submitted our offer was really prompt.
...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01,2021
Jul 01,2021
0
people found
this helpful
this helpful
Five Star Service
Brilliant, quick and honest feedback from viewings. Enthusiastic and knowledgeable sales procedures. A breath of fresh air to deal with. Would 100% use again if I ever needed to. Sold the house on the first day also. Can't say better than that!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01,2021
Jul 01,2021
0
people found
this helpful
this helpful
Good communication, friendly and available to answer questions. Realistic advert, presented the house well.
Could have been more aggressive in pushing buyers for the best price although that was achieved in the end....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01,2021
Jul 01,2021
0
people found
this helpful
this helpful
Great team effort to get my property sold in a tough time. Took over from an underperforming agency and got loads of viewings immediately and got a sale at a good price point. Then jumped back into action when Covid upset that sale, got loads ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01,2021
Jul 01,2021
0
people found
this helpful
this helpful
Very happy with our decision to work with Bernards for both our sale and purchase. They were very polite, professional and always responsive when we had questions and needed support - I don't know if I can take the stress of moving again, but if ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 30,2021
Jun 30,2021
0
people found
this helpful
this helpful
I recently used Thea at the Waterlooville office to sell my house and I was so impressed. She was so helpful and friendly nothing was too much trouble. She sold my house within a few days and now we've found so can't wait to get ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 28,2021
Jun 28,2021
0
people found
this helpful
this helpful
David and Chris have been fantastic. David has been in constant communication with us and nothing has been too much trouble despite lots of questions from me! Sold our house on the first day of being on the market and everything they said they would ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24,2021
Jun 24,2021
0
people found
this helpful
this helpful
We can not thank the guys at Bernards Waterlooville for all of their help during our journey of purchasing our home. From the start to the bitter end, they were simply amazing! Chris, Diamie and the team kept us up to speed throughout the whole ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2021
Jun 22,2021
0
people found
this helpful
this helpful
Brilliant service from David Morgan when buying my first property with Bernard’s estate agents. Always approachable and always got back to me with any details which were to do with the buying of my flat. Thank you once again...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2021
Jun 21,2021
0
people found
this helpful
this helpful
Amazing service from Bernards from start to finish.
Excellent photos from Matt Sankey, followed by the brilliant service from David Morgan.
Kept in touch throughout the process with his friendly and positive approach.
They have sold our property within two weeks and we couldn’t ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2021
Jun 21,2021
0
people found
this helpful
this helpful
David was fantastic from when I first enquires about the property right up until I got the phone call to say it had been accepted! David was in constant communication with us and knew all the answers I had during the viewing. We really felt ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2021
Jun 21,2021
0
people found
this helpful
this helpful
We have been dealing with Thea at Waterlooville and we couldn’t ask for more from her! She has gone above and beyond to help us....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2021
Jun 21,2021
0
people found
this helpful
this helpful
Have had a fantastic experience with Thea in the Waterlooville office. Her communication skills are brilliant. She found tenants for my property very quickly for a great price and kept me updated every step of the way....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2021
Jun 21,2021
0
people found
this helpful
this helpful
We returned to Bernard's after buying our property previously. It sold within a few days. Any issues or problems we had they were quick to resolve and kept us updated with phone calls and emails.
The Waterlooville Branch Manager Chris Sullivan always goes above and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 19,2021
Jun 19,2021
0
people found
this helpful
this helpful
Bernards are very helpful,friendly and the best estate agents. One of the best estate agents in the south coast.
Thank you team....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2021
Jun 17,2021
0
people found
this helpful
this helpful
Not all Estate Agents are the same.
My last move was last century and things certainly have changed! However throughout the long and lonely days ‘Bernards’ stood tall. Regular updates on viewings; feedback given and once buyer found - full attention was given as to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 16,2021
Jun 16,2021
0
people found
this helpful
this helpful
The team at Bernards have been amazing. From the point of sale right through to exchange, we have been supported all the way! Thanks to all who were involved....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 11,2021
Jun 11,2021
0
people found
this helpful
this helpful
Bernards were faultless with the whole process. They sold my property with no problems at all.
Their sales progressor helped through such a stressful process. Can’t recommend Bernards enough....
read full review
read full review
Was this helpful?
Yes
Yes
Luke
Martin
(91)
Thomas
(48)
Matthew
(33)
Daniel Byrne
(18)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Best Estate Agent in Waterlooville 
