98% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ...
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Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
Latest Reviews
19th Jun 2024
reviewed by 'Lee & Tracey'
17th Jan 2024
reviewed by 'JJ'
12th Jan 2024
reviewed by 'CT'
2nd Jan 2024
reviewed by 'Louise'
20th Dec 2023
reviewed by 'Paul'
5th Dec 2023
reviewed by 'Roger Evans'
Opening Hours
Address
Bernards Estate Agents
47 London Road
Waterlooville
Hampshire
PO7 7EX
023 9223 2888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £22,000 | £3,216,000 |
| Lettings | 100% | 96% | £650 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 12 | 1 | 173 | 3 | 67 | 3 | 28 | 2 |
Areas covered
- PO6
- PO7
- PO8
- PO9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Images & Videos
Mar 11,2019
Mar 11,2019
1
people found
this helpful
this helpful
Efficient, friendly and organised. They communicated everything clearly and in a timely manor. They were happy to organise additional viewings and answer any questions at all with a smile. They made sure the process was stress-free and when we got the keys they were genuinely ...
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Comment on agent fees
We were buying so not applicable
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Mar 09,2019
Mar 09,2019
1
people found
this helpful
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Very happy with this professional team, well presented, very punctual, overall great service, would recommend and use again in the future....
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Comment on agent fees
Very competitive
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Mar 07,2019
Mar 07,2019
0
people found
this helpful
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Thank you all so much, Martin, Chris and Tom. You were consistent from the start and lived up to my expectations. This was a very stressful time and you handled it with a professional but personal approach....
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Comment on agent fees
Great fees for the job that was done.
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“Chris was highly professional and supportive from our initial discussions right the way through to completion...”
Mar 05,2019
Mar 05,2019
1
people found
this helpful
this helpful
Ours was a somewhat protracted sale having lost our original buyers and having to start over. We chatted through options and Chris's advice was sound and constructive. The house subsequently resold and we achieved the same asking price too.
What we found really helpful was ...
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Comment on agent fees
Very competitive fees.
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Mar 03,2019
Mar 03,2019
2
people found
this helpful
this helpful
During the process of selling my mother's house, she passed away. Throughout this very sad and traumatic time Martin and Tom were very supportive and showed great empathy.
A very professional and friendly team who have delivered a great service. Thank you....
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Mar 01,2019
Mar 01,2019
3
people found
this helpful
this helpful
Worked incredibly hard to help sell our house. They regularly communicated with us and always provided feedback with viewings. Nothing was too much for them and all team knew what what going on with our selling process....
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Comment on agent fees
Very reasonable.
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Feb 28,2019
Feb 28,2019
2
people found
this helpful
this helpful
Always got an answer straight away on the phone and the online system for applications etc was easy to use. Much simpler and efficient way to privately rent than we have had from other estate agents....
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Comment on agent fees
Good
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Jan 31,2019
Jan 31,2019
1
people found
this helpful
this helpful
We have worked with Chris on the sale of our house. From the moment we met Chris his knowledge and professional manner was very clear.
He was very up front with us on all aspects and nothing was to much trouble. He kept us informed ...
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Comment on agent fees
Agents Fees were not the most expensive out there. Not the cheapest either. Overall Good
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Jan 25,2019
Jan 25,2019
3
people found
this helpful
this helpful
Tom was very supportive through out the process including our mortgage and keeping us updated with the purchase! Tom was also always available to answer all my questions! He made buying our first home more enjoyable and easy....
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Jan 24,2019
Jan 24,2019
2
people found
this helpful
this helpful
Selling and buying with Bernards was an absolute dream from start to finish. Fees were realistic, staff team great, always respond to calls/emails fast and efficiently. Excellent! thanks Bernards....
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Comment on agent fees
Good and realistic
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Jan 18,2019
Jan 18,2019
3
people found
this helpful
this helpful
Can't thank Bernards enough with all their help with the sale and purchace of our houses. Very professional service. Nothing was too much for them. Would defenatley use them again. Martin and Tom pulled out all the stops to get everything done for us! Thanks ...
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Comment on agent fees
The fees were very fair
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Jan 17,2019
Jan 17,2019
2
people found
this helpful
this helpful
Tom was first class and he did exactly what he said he would do and sold our house quickly.
From listing the property to attracting a buyer and progressing the sale through to legal completion, Tom stayed in regular contact giving us full up dates ...
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Comment on agent fees
The fees associated with selling our house were fair and at a level we expected.
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Jan 16,2019
Jan 16,2019
2
people found
this helpful
this helpful
Excellent !
Tenant found within 48 hours. Contact maintained to keep us updated on progress and tenant moved in a week later....
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Comment on agent fees
Very fair - and no increase from last time we used them.
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Jan 15,2019
Jan 15,2019
1
people found
this helpful
this helpful
A bit thank you to Martin and his team in the Waterlooville branch for guiding me throughout this stressful period and holding my hand through the buying and selling process.
Excellent customer service, I was kept informed on all issues throughout.
Would definitely recommend this ...
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Comment on agent fees
Got value for money.
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Jan 10,2019
Jan 10,2019
1
people found
this helpful
this helpful
I found all the staff that I dealt with to be courteous and very helpful. I had the initial meeting with Martin Merrett. He was very helpful and honest. Most of my subsequent dealings with Chris Sullivan. A questions or queries were answered in a ...
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Comment on agent fees
The agent's fees were what I expected for the property.
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Jan 05,2019
Jan 05,2019
3
people found
this helpful
this helpful
Bernards acted on my behalf in the sale of my property and also in my purchase. Always a pleasure to deal with, bothTom and Chris provided a highly competent and professional service throughout the buying and selling process. I particularly appreciated their friendly and polite ...
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Comment on agent fees
I believe the fees I incurred were competitive, compared with other local providers.
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Jan 03,2019
Jan 03,2019
1
people found
this helpful
this helpful
Martin and his team provided excellent advice and support from initial valuation of our property to final exchange and completion. A quality range of photographs were very quickly posted online and I'm sure encouraged potential purchasers to enquire about our property. We were made aware ...
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Comment on agent fees
Competitive rates
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Dec 23,2018
Dec 23,2018
0
people found
this helpful
this helpful
First time renting a property with my girlfriend, and Kieran made the whole process very easy and comfortable. Would highly recommend this agent to anyone looking to take their first step onto the propert ladder....
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Comment on agent fees
Really good.
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Dec 19,2018
Dec 19,2018
3
people found
this helpful
this helpful
Where to begin, all the guys in the office were fantastic, all very polite, professional and full of very helpful knowledge. They couldn't have done more to make me feel at ease with no pressuring and always had time to talk me through things at ...
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Comment on agent fees
Agents fees were very fair but with the fantastic service throughout the process i would have been happy to pay more so overall very good value for money
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Dec 18,2018
Dec 18,2018
2
people found
this helpful
this helpful
We will definitely be using Bernards again!! After dealing with multiple estate agents throughout our sale and purchase Bernards were a class above!!
Stuck to there word, actually appeared to care and helped in anyway possible.
Could not recommend all the guys at Bernards Waterlooville ...
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Dec 17,2018
Dec 17,2018
1
people found
this helpful
this helpful
As sad as it was to sell our late parents property, Martin lined up a prospective buyer fairly quickly, which may have been due in some part to his connections with people that are willing to take on projects, as our parents home was in ...
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Comment on agent fees
With such a competitive market for selling and buying property and taking into consideration the different ways that this can be done these days, we would recommend you do your homework and compare fees with different agents. In light of the comments in our review, we would perhaps say that the fees were a bit high for the service provided by Bernards.
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Dec 17,2018
Dec 17,2018
0
people found
this helpful
this helpful
An exceptional service from the entire team from start to finish, always very polite and very professional, they couldn't have done more to help, I've bought AND sold through this particular branch and this is purely down to the individuals themselves, I've dealt with a ...
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Comment on agent fees
The agents fee’s are very fair and with the work they put in to helping you out it’s actually extremely good value and that alone I’d be happy to pay a premium.
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Dec 15,2018
Dec 15,2018
4
people found
this helpful
this helpful
Bernards offered and provided a very professional service at a very reasonable rate. Both Tom and Chris are clearly experts in the local property market and advised correctly the best and most efficient marketing strategy for my property. Tom always contacted me when he said ...
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Comment on agent fees
Agents fees are very good value for the service received.
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Dec 12,2018
Dec 12,2018
3
people found
this helpful
this helpful
We are very happy with the service provided by Bernard's, after being on the market with a competitor for a considerable time and constantly being âfobbed offâ it was a pleasure to have this agent dealing with the sale of our property.
Throughout the sales ...
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Dec 11,2018
Dec 11,2018
3
people found
this helpful
this helpful
We used this Estate Agents,as we had heard great things about them.
And can honestly say that they did not disappoint.
Totally professional in every respect.
The service was outstanding.At every point,we were in the loop.
And it was such an easy ,...
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Comment on agent fees
very good
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Dec 11,2018
Dec 11,2018
2
people found
this helpful
this helpful
The guys were so helpful when it came to selling our house and really added that personal touch. Cannot recommend them enough!...
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Dec 11,2018
Dec 11,2018
4
people found
this helpful
this helpful
Bernards have a very professional team. They did exactly what they said they would do. They provided a solid service and great support in the stressful time of moving. One of the main frustrations with the process of moving house is the lack of information ...
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Comment on agent fees
After research, the Agent Fees are in line with the market.
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Dec 11,2018
Dec 11,2018
4
people found
this helpful
this helpful
All members of staff were polite, helpful and very supportive throughout what is obviously a very stressful situation. When another agent had clearly exhausted their supply of viewers, Bernards found many more which ultimately resulted in a sale....
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Comment on agent fees
Good.
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Dec 09,2018
Dec 09,2018
4
people found
this helpful
this helpful
Great service from everyone we dealt with at Bernard's!
Martin showed us round the house we purchased, answered all questions and wasn't trying to over sell the house (unlike other agents!). He was on time to all viewings and an overall lovely man.
Thank you ...
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Oct 06,2015
Oct 06,2015
3
people found
this helpful
this helpful
Well... Where to start?!
Perfect flat in a perfect location, absolute nightmare estate agent made us want to leave
From start to finish Bernard's were a nightmare.. From the first day we pick up our keys and the estate agent was late, to the last ...
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What agent could do to change your mind?
Completely inflated cleaning bill from a verbal quoteAttached Filesnbsp;
Comment on agent fees
Completely inflated cleaning bill from a verbal quote
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Best Estate Agent in Waterlooville 
