1 Star Review
Jan 25,2024
By:
'Customer'
Jan 25,2024
Branch: Leicester, 75 Hinckley Road, West End
Services: Property Management
Rent PCM: £900
Would you recommend?: No
Postcode: LE2
Branch: Leicester, 75 Hinckley Road, West End
Property Management
Rent PCM: £900
Postcode: LE2
1
people found
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Not worth 1 Star !
Awful experience.
The worst customer service ever.
Don't answer the phone, never reply to e-mails.
Very Dodgy...
Dealt with a Mrs.Bateman, very poor at her job and obviously couldn't care less.
Shockingly Bad, steer well clear of this outfit....
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1 Star Review
Nov 19,2023
By:
'mohammed'
Nov 19,2023
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Rent PCM: £826
Would you recommend?: No
Postcode: LE4
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Rent PCM: £826
Postcode: LE4
0
people found
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BEWARE ALL RENTAL TENANTS!!
Vacated a house after 5 years, left in perfectly good order, house was sold on in the exact condition we left it. When we requested return of our deposit kept getting excuses for the delay, they then fabricated invoices for work they ...
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“Scammers would not recommend to use that agen......”
1 Star Review
Jan 29,2023
By:
'Tomas'
Jan 29,2023
Branch: Leicester, 75 Hinckley Road, West End
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Sales (Prospective customer)
Postcode: LE3
0
people found
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Scammers would not recommend to use that agent as they very unprofessional! Booked a viewing to view a property that was for sale, half an hour before viewing had a phone call saying that landlord increased price by 40k from what it was advertised for… ...
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“Avoid at all cost! Berkeley’s are the worst l......”
1 Star Review
Mar 25,2022
By:
'Anonymous'
Mar 25,2022
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: No
Postcode: LE5
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Rent PCM: £625
Postcode: LE5
0
people found
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Avoid at all cost! Berkeley’s are the worst letting agents I have ever had the displeasure of dealing with.
They are rude and there communication is diabolical. So glad I don’t have to deal with them ever again now I have moved home. ...
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“I feel sorry for anyone selling property thro......”
1 Star Review
Jan 26,2022
By:
'One off'
Jan 26,2022
Branch: Leicester, 75 Hinckley Road, West End
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LE12
Branch: Leicester, 75 Hinckley Road, West End
Sales (Prospective customer)
Postcode: LE12
0
people found
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I feel sorry for anyone selling property through this agent as they book viewings then claim there was no viewing booked.
They take all your person information which seems to be their main goal & no one answers the sales team phone.
If a cash buyer ...
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“Slow to respond and unhelpful...”
1 Star Review
Jan 21,2022
By:
'Isobelle benge'
Jan 21,2022
Branch: Leicester, 75 Hinckley Road, West End
Services: Sales (as a Buyer)
Sold price: £205000
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Sales (as a Buyer)
Sold price: £205000
Postcode: LE3
0
people found
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We bought the house through them in 2018 during that time they were slow to respond to communications during the conveyancing period often not responding for days. Arranging a viewing involved weeks of delays
We thought we would give them another go when selling, no better...
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“Horrible service. Negligent. Terrible communi......”
1 Star Review
Jan 05,2022
By:
'Varun'
Jan 05,2022
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Rent PCM: £395
Would you recommend?: No
Postcode: LE11
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Rent PCM: £395
Postcode: LE11
0
people found
this helpful
Horrible service. Negligent. Terrible communication.
1) did not respond to my initial report of the problem(18/1/21) via emails. They have a duty to reply promptly esp in emergency situations such as heat or hot water. They were very prompt to reply to my query when it ...
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“Never answer the phone, tell you one thing ab......”
1 Star Review
Dec 22,2021
By:
'Sajeda Kazi-Atkinson'
Dec 22,2021
Branch: Leicester, 75 Hinckley Road, West End
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LE2
Branch: Leicester, 75 Hinckley Road, West End
Sales (Prospective customer)
Postcode: LE2
0
people found
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Never answer the phone, tell you one thing about booking viewings after such and such day and the next thing you know the house is sold!. I'm sure there is some bribery going on...would avoid at all cost. If there was a house for ...
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“I wish I could leave one star. Rude, ignorant......”
1 Star Review
Oct 26,2020
By:
'RICHARD'
Oct 26,2020
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: No
Postcode: LE11
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Rent PCM: £725
Postcode: LE11
0
people found
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I wish I could leave one star. Rude, ignorant, dare I say stupid staff. Takes months to get a response and then they make up nonsense to try and get money out of you. Disgrace - LEAVE WELL ALONE...
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“I had a great experience from start to finish......”
5 Star Review
Jun 26,2019
By:
'Clare'
Jun 26,2019
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LE12
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Postcode: LE12
0
people found
this helpful
I had a great experience from start to finish with Berkley. Paige was extremely helpful, I had never rented before and she took the time to explain the process and made sure I was happy and comfortable with everything. She was very professional but her ...
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4 Star Review
Aug 06,2018
By:
'Rachel'
Aug 06,2018
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: LE2
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Postcode: LE2
0
people found
this helpful
Both my boyfriend and I have enjoyed renting from Berkley Lettings. They have been organised, helpful and attentive.
When we needed maintenance sorting, we were taken seriously and someone would come out within a short space of time to take care of our issue.
The ...
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Comment on agent fees
Agents fees are fair, not too expensive.
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1 Star Review
Jul 06,2018
By:
'Izzy'
Jul 06,2018
Branch: Leicester, 75 Hinckley Road, West End
Services: Sales (as a Buyer)
Sold price: £205000
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Sales (as a Buyer)
Sold price: £205000
Postcode: LE3
3
people found
this helpful
Do not ever deal with these guys they will chase you constantly but not respond to any questions
Shocking standard of service really don't want to deal with them ever again...
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“The worst customer service we have ever received.The service ......”
1 Star Review
Jan 31,2018
By:
'Pdhulme'
Jan 31,2018
Branch: Leicester, 75 Hinckley Road, West End
Services: Sales (as a Vendor)
Sold price: £235000
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Sales (as a Vendor)
Sold price: £235000
Postcode: LE3
4
people found
this helpful
The worst customer service we have ever received.
The service we received was poor in a number of fundamental respects including not undertaking explicit requests, lack of sales progress information, omission of buyers intention to renegotiate post survey, no support in renegotiation and constant lack ...
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Comment on agent fees
1% + vat which is the going rate. We made a reasonable complaint directbto the owners of the Agency, who then ceased contact with us and immediately took us to small claims.
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“Do not usually bother with reviewing but honestly one the ......”
1 Star Review
Jul 31,2017
By:
'Annoyed'
Jul 31,2017
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Postcode: LE3
4
people found
this helpful
Do not usually bother with reviewing but honestly one the most dreadful service providers I have ever come across. After coming to an agreement for one of their properties they were letting, they stalled me for up to a week as they were apparently 'waiting ...
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Comment on agent fees
Bad
4
people found
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“I have had an amazing experience with berkley estate and ......”
5 Star Review
Mar 28,2017
By:
'Haff'
Mar 28,2017
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Rent PCM: £550
Postcode: LE3
1
people found
this helpful
I have had an amazing experience with berkley estate and letting agent. Alec, Cara and Liam have all been helpful and swift when it comes to dealing with any enquiries I make. Would recommend to anyone looking rent!!...
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1
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“Berkley Estate & Letting Agents were very helpful in finding us ......”
5 Star Review
Jan 24,2017
By:
'SMarriott'
Jan 24,2017
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: LE1
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Postcode: LE1
5
people found
this helpful
Berkley Estate & Letting Agents were very helpful in finding us a place. The best estate agents we've dealt with. Very professional and yet easy to talk to. Got back to us about every query we had. Would recommend....
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5
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“After talking to many estate agents in Leicester, Berkley Estate ......”
5 Star Review
Jan 24,2017
By:
'tomb90'
Jan 24,2017
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: Yes
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Rent PCM: £725
Postcode: LE3
2
people found
this helpful
After talking to many estate agents in Leicester, Berkley Estate Agents were the most friendly and helpful. Right from the viewing, they have been on hand to answer and questions or deal with any issues we have had. 2 months in and we have not had ...
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2
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“Unprofessional sales team , just looking to max their commission when ......”
1 Star Review
Nov 18,2016
By:
'micky49'
Nov 18,2016
Branch: Leicester, 75 Hinckley Road, West End
Services: Sales (Prospective customer)
Sold price: £131500
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Sales (Prospective customer)
Sold price: £131500
Postcode: LE3
9
people found
this helpful
Unprofessional sales team , just looking to max their commission when they say the property is off the market they are still showing clients and will take a higher offer knowing you have committed and incurred costs with surveys, solicitors and fixing fees from mortgage providers......... ...
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Comment on agent fees
BAD...... highest in leicester and the worst service iv ever encountered. i hope people dont fall victim like i did.
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“I have had the misfortune to use berkleys as a ......”
1 Star Review
Nov 04,2016
By:
'MI68'
Nov 04,2016
Branch: Leicester, 75 Hinckley Road, West End
Services: Sales (as a Buyer)
Sold price: £130000
Would you recommend?: No
Postcode: LE30
Branch: Leicester, 75 Hinckley Road, West End
Sales (as a Buyer)
Sold price: £130000
Postcode: LE30
4
people found
this helpful
I have had the misfortune to use berkleys as a landlord and as a potential investment buyer...... Completely useless on both counts. Students , landlords , sellers avoid, use more knowledgable and professional services of others like keywest next door or First4lettings; excellent people....
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Comment on agent fees
Highest in Leicester for the worst service...... Avoid
4
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“I am a student and I was renting a house ......”
1 Star Review
Jul 08,2015
By:
'Louise'
Jul 08,2015
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Postcode: LE3
0
people found
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I am a student and I was renting a house with berkley this year with 3 other students. Upon receiving our deposit back we were informed they would be charging us a ridiculous amount for damages we did not inflict. They tried to charge is for ...
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“We have just instructed someone else to take over the ......”
1 Star Review
Jan 20,2015
By:
'Pete'
Jan 20,2015
Branch: Leicester, 75 Hinckley Road, West End
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Sales (Prospective customer)
Postcode: LE3
1
people found
this helpful
We have just instructed someone else to take over the sale of our property.
In the 3 Months up to Christmas the Berkeley were marketing the property they have done nothing that impressed. Liz in particular was uninterested and uninformed when answering the phone and does ...
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“Berkeleys are absolutely disgraceful!They've let themselves into our house ......”
1 Star Review
Aug 04,2014
By:
'Angry'
Aug 04,2014
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Rent PCM: £400
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Rent PCM: £400
Postcode: LE3
0
people found
this helpful
Berkeleys are absolutely disgraceful!
They've let themselves into our house without permission, taken our deposit without the proper action been taken saying we are now 'out of contract' therefore they don't have to and are so rude it's unbelievable.
i was once told i had 24 ...
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“I have been renting with Berkley estates after moving from ......”
1 Star Review
May 19,2014
By:
'Emma'
May 19,2014
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Postcode: LE3
0
people found
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I have been renting with Berkley estates after moving from a previous letting agency.
This is the WORST agency I have ever come across. The Manager Jan Lancaster is the most rudest and unhelpful woman I have ever dealt with. She is meant to the ...
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What agent could do to change your mind?
Got a new manager who was polite and freindly Not rude and horrible
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“My offer was declined without contacting the buyer even when ......”
1 Star Review
Feb 18,2014
By:
'Shah'
Feb 18,2014
Branch: Leicester, 75 Hinckley Road, West End
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LE4
Branch: Leicester, 75 Hinckley Road, West End
Sales (Prospective customer)
Postcode: LE4
3
people found
this helpful
My offer was declined without contacting the buyer even when i offered the asking price and my offer was the highest...
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What agent could do to change your mind?
I was willing to purchase a flat on marsh close and made few offers, however your sales team member declined all my offers without putting my offer to the buyer, i even offered the asking price however your sales team member told us that they have a cash buyer and the seller as accepted there offer, my mortgage was in place and with no chain and with 20% deposit however that should make no difference to a cash buyer as to complete would take the same time, all i wanted to know that my offer was the asking price so why was not my offer put forward too the buyer, if i had a property to sell am sure i wanted the maximum price for my property.
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“As a landlord, I have been with Berkley for 5 years ......”
5 Star Review
Nov 30,2013
By:
'Knightonday'
Nov 30,2013
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Landlord)
Postcode: LE3
2
people found
this helpful
As a landlord, I have been with Berkley for 5 years now and rent out 2 houses through them. I have always found them to be professional and they have kept me advised of any of the tenants needs to which I have acted promptly. Some of ...
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“I honestly do not know where to start with the ......”
1 Star Review
Oct 29,2013
By:
'LilyAnne'
Oct 29,2013
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Postcode: LE3
1
people found
this helpful
I honestly do not know where to start with the horrendous experience myself & my flatmates have undergone over the last 10 months. How this agency is still in business I do not know. We have been shouted at, harassed, patronised & mislead throughout our entire dealings with ...
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“Hi. I have lived last year on 84 grasmere street, it ......”
1 Star Review
Jul 22,2013
By:
'Ira'
Jul 22,2013
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LE2
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Postcode: LE2
1
people found
this helpful
Hi. I have lived last year on 84 grasmere street, it was the worst time at my life. I have paied lots of money not only for a house but utility bills too, and i was expected nice living. However, it was hell, we had a ...
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“Completely unprofessional and infuriating. The staff have no idea what ......”
1 Star Review
Nov 05,2012
By:
'FEDUP91'
Nov 05,2012
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Postcode:
4
people found
this helpful
Completely unprofessional and infuriating. The staff have no idea what they're talking about and they lie through their teeth to try and keep you quiet/happy. We've been renting a newly renovated apartment through them for a couple of months and still haven't got a ...
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What agent could do to change your mind?
If they were more professional, told the truth and delivered on their promises. But under current circumstances, once we've left this house we will have no further contact with them and certainly not recommend them to anyone we know.
Attached Filesnbsp;
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“Not only are this staff at this establishment completely useless, ......”
1 Star Review
Aug 13,2012
By:
'UnhappyCustomer'
Aug 13,2012
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Branch: Leicester, 75 Hinckley Road, West End
Lettings (Prospective customer)
Postcode:
5
people found
this helpful
Not only are this staff at this establishment completely useless, they are also extremely rude to most clients. They did not know any answers to the questions me and my husband asked regarding the property, and still had no idea of the state of the ...
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5
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“I am a student and was excited to move in ......”
1 Star Review
Aug 13,2012
By:
'Unsatisfied'
Aug 13,2012
Branch: Leicester, 75 Hinckley Road, West End
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Leicester, 75 Hinckley Road, West End
Lettings (as a Tenant)
Postcode:
2
people found
this helpful
I am a student and was excited to move in to my newly renovated large apartment in September, however after dealing with these estate agents my excitement has now turned into dread. I don't even know where to begin with these people, they are rude ...
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