97% sales valuation accuracy
98% sales fee satisfaction
98% lettings valuation accuracy
96% lettings fee satisfaction
The first ever Beresfords branch opened its doors for business in Upminster in 1968. Since then, although the Company has grown considerably, it has never lost sight of its roots and still takes great pride in offering a very personal and professional service to each and every one of its customers. ...
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The first ever Beresfords branch opened its doors for business in Upminster in 1968. Since then, although the Company has grown considerably, it has never lost sight of its roots and still takes great pride in offering a very personal and professional service to each and every one of its customers.
Many of the sales and lettings teams have been working locally for a number of years and some live in the area themselves.
Operating from a large “high profile”, prime sited premises in Station Road, the branch operates with state-of-the-art technology and promotes properties across numerous media outlets, including on a large video wall within the branch itself which is clearly visible to the extensive pedestrian footfall that passes by every day.
Many of the sales and lettings teams have been working locally for a number of years and some live in the area themselves.
Operating from a large “high profile”, prime sited premises in Station Road, the branch operates with state-of-the-art technology and promotes properties across numerous media outlets, including on a large video wall within the branch itself which is clearly visible to the extensive pedestrian footfall that passes by every day.
Latest Reviews
4th Dec 2024
reviewed by 'Paul'
2nd Dec 2024
reviewed by 'Marian Smith'
2nd Dec 2024
reviewed by 'Julie'
19th Nov 2024
reviewed by 'Alison'
Opening Hours
Address
Beresfords
16 Station Road
Upminster
Essex
RM14 2UB
sell: 01708 222200 lett: 01708 222211
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 98% | £60,000 | £7,737,500 |
| Lettings | 98% | 96% | £825 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 59 | 3 | 95 | 5 | 91 | 4 | 46 | 0 | 16 | 5 |
Areas covered
- RM14
- RM14 6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Sep 20,2023
Sep 20,2023
20
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Great service from start to finish. Kept up to date with the details of viewings and feedback....
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Sep 20,2023
Sep 20,2023
18
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Charlotte was great! Chased and us and kept us up to date every step of the way! I wish she’d been in charge of my sale!...
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Sep 20,2023
Sep 20,2023
13
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I am very very satisfied and very very happy. Karen and Amy are extremely professional, efficient and knowledgeable. They have found me the best Tenants and made Letting out my property easy....
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Sep 22, 2023
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I was delighted to read that you have been happy and satisfied with the service provided to you. Karen and Amy's professionalism, efficiency and knowledge have clearly made a positive impact in finding you the best tenants. Your kind words are greatly appreciated and we look forward to assisting you again in the future. ...
Sep 18,2023
Sep 18,2023
13
people found
this helpful
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Great customer service and a seemless process making it easy to get the property I wanted....
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Sep 22, 2023
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Thank you for your positive review and 5-star rating. I was thrilled to read that you have had a great experience with our team at Havering lettings and that the process was seamless in helping you to secure the property you wanted. We wish you all the best in your new home. ...
Sep 11,2023
Sep 11,2023
11
people found
this helpful
this helpful
Karen is always very helpful and pleasant.
Recently spoke to her regarding the process of my mother in law’s death,who was the landlord, and Karen was very informative.Karen is always my first point of contact for help and information....
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Sep 22, 2023
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I truly appreciate your kind words regarding Karen, our Lettings Manager at Havering, and her exceptional assistance during a difficult time. Providing helpful and informative support is a top priority for us and I was pleased that Karen was your first point of contact. We look forward to working with you in the future. ...
Sep 10,2023
Sep 10,2023
18
people found
this helpful
this helpful
Thanks to Charlotte our experience buying a property with Beresfords was very pleasant she was always there to help and answer any questions the sale also seemed to go through a lot quicker and less stressful when she was involved.
Thank you Charlotte!...
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Sep 09,2023
Sep 09,2023
10
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I have always found the lettings team at Upminster very helpful with their advice as well taking the worries of dealing with tenants away from me as a landlord. Lauren and Karen have worked their magic on several occasions in resolving rather tense landlord / tenant ...
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Sep 22, 2023
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Thank you for your recent review and 5-star rating with regards to your dealings with our lettings team at Havering. I was delighted to read that Lauren and Karen have been instrumental in resolving any landlord and tenant issues. We very much appreciate your feedback and look forward to continuing to work with you in the future. ...
Sep 08,2023
Sep 08,2023
11
people found
this helpful
this helpful
We had a wonderful showing around a potential property by a lovely young lady called Kendall. On approach she was amazingly warm and friendly and fantastic with our 3 children. We left we’d known her for years. She must be a total asset to the ...
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Sep 05,2023
Sep 05,2023
9
people found
this helpful
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Kendall took over the lead contact with us for the sale of our property and immediately started a vast improvement in our customer service.
Kendall's' approachability, happy personality, along with honest opinion and encouragement for open discussions on options have made the experience far easier ...
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Sep 01,2023
Sep 01,2023
11
people found
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Everyone in the Upminster office has been extremely professional during the process of finding a new tenant for our property and all the relevant steps related to the rental
Amy and Lauren have both been very helpful and friendly...
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Sep 22, 2023
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I greatly appreciate your kind words regarding our lettings team at Havering, but especially Amy and Lauren, whose professionalism and helpfulness are qualities we value highly. I was pleased to read that we have been able to find you a suitable new tenant and that the process ran smoothly. We look forward to working with you again in the future. ...
Aug 31,2023
Aug 31,2023
14
people found
this helpful
this helpful
Wow what can I say. ! Charlotte has been absolutely amazing. She Has certainly gone above and beyond for me. From first contact to coming to my house she has shown compassion and understanding. I am having to sell reluctantly and she has at every step ...
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Aug 28,2023
Aug 28,2023
9
people found
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Charlotte and the whole team at Beresfords Upminster have been there for us throughout what turned out to be quite a journey. In these difficult times where outside pressures loom large in the house sale world the team have delivered exceptional service with compassion, advice, ...
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Aug 29, 2023
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Hi Audrey,
Many thanks for the great review for Charlotte and her team at our Upminster office! I am pleased you were impressed with the level of service received as they pride themselves on the quality of their customer care, from the first point of contact through to exchange and completion. They would have been perfectly placed to deal with any issues that may have cropped up throughout the journey and will appreciated you sharing your experience. Many thanks for the 5 star award and recom ...
Aug 26,2023
Aug 26,2023
7
people found
this helpful
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Excellent Professional Friendly Service From The Team At Upminster very supportive and stress free....
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Sep 22, 2023
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Thank you for your wonderful feedback. I was pleased to read that the lettings team at Havering provided you with an excellent, professional and friendly service. I wish you all the best in your new home. ...
Aug 25,2023
Aug 25,2023
10
people found
this helpful
this helpful
Well what can I say. Charlotte is just amazing. From the point of first contact she has shown compassion understanding and has alleviated any concerns I’ve had. My decision to sell has been a reluctant one and Charlotte has definitely gone the extra mile ...
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Aug 29, 2023
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Hi Peter,
Thank you for taking the time to leave such a great review for Charlotte, Branch Manager of our Upminster office. Charlotte is focused on providing the best possible customer care, guiding and supporting at every stage of the journey. You will have been in very safe hands as she would have done everything within her power to ensure the transaction went through to exchange and completion. Your 5 star award and kind comments are much appreciated, we look forward to assisting you agai ...
Aug 25,2023
Aug 25,2023
7
people found
this helpful
this helpful
The process was simple and was explained what we had to do in each step. We also had a lot of questions and they have been able to answer them and was very helpful...
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Sep 22, 2023
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I was pleased to read that your process was straight forward and that our lettings team at Havering were able to provide helpful answers to your questions with clear communication and guidance. I know all the team will be grateful for your kind words and 5-star rating. ...
Aug 24,2023
Aug 24,2023
9
people found
this helpful
this helpful
I would just like to give my thanks to Charlotte Micallef who has been amazing the whole time with the sale. She has gone above and beyond in all aspects and has been an absolute pleasure to deal with. She has excellent communication skills and ...
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Aug 31, 2023
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Hi Rachel,
Many thanks for the fantastic review for Charlotte, Branch Manager at our Upminster office. You will have been in very safe hands with Charlotte as she is dedicated to providing the best possible customer care. She will guide and support throughout the journey, keeping you fully updated at every stage of the process. Your 5 star review and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager . ...
Aug 24,2023
Aug 24,2023
9
people found
this helpful
this helpful
I would just like to give my thanks to Charlotte Micallef who has been amazing the whole time with the sale. She has gone above and beyond in all aspects and has been an absolute pleasure to deal with. She has excellent communication skills and ...
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Aug 29, 2023
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Hi Rachel,
Many thanks for the fantastic review for Charlotte, Branch Manager at our Upminster office. You will have been in very safe hands with Charlotte as she is dedicated to providing the best possible customer care. She will guide and support throughout the journey, keeping you fully updated at every stage of the process. Your 5 star review and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager ...
Aug 09,2023
Aug 09,2023
9
people found
this helpful
this helpful
Adam has been excellent. He was professional throughout. He listened and acted to suggestions as well as providing trusting advice and support. The real unique difference to other agents is he was always available and really puts his heart and soul in. The whole staff ...
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Aug 17, 2023
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Hi Hayley,
Many thanks for the great review for Adam and the team at our Upminster office. They are all dedicated to providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the journey, keeping all parties regularly updated. Your 5 star award and kind recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager ...
Aug 09,2023
Aug 09,2023
6
people found
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Great service throughout the process. Agents were really helpful and friendly throughout the process...
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Sep 22, 2023
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Thank you for your feedback and 5-star rating. I was delighted to hear that you had a great experience with our lettings team at Havering. Our customer service is a top priority for all our staff and we thank you for choosing Beresfords. ...
Aug 03,2023
Aug 03,2023
4
people found
this helpful
this helpful
Kendall was so incredibly friendly and helpful at our viewing! She went the extra mile in her service by letting us into the property a second time which is above and beyond any experience I’ve had with estate agents before. Kendall was very professional ...
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Aug 17, 2023
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Hi Ellie,
Many thanks for the 5 star award and kind comments for Kendall who is based at our office in Upminster. I am pleased to hear you were impressed with the level of service Kendall extended to you on your recent viewings. Kendall works really hard to provide the best possible customer care and will very much appreciate you taking the time to share your experience.
Alison Horsley, Customer Service Manager ...
Aug 03,2023
Aug 03,2023
6
people found
this helpful
this helpful
I am a landlord for the given property and have been very happy with the services provided by Beresford yet again. That is correct, I have been using them for the past 3 years and there has been no issues at all.
We had an eventful ...
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Sep 22, 2023
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We very much appreciate your kind words regarding our services, but especially regarding Amy who you found gave you an exceptional service. We understand the importance of customer service and it is wonderful to hear that Amy and the team have consistently met your expectations over the last 3 years. We thank you for your recommendation and for choosing us to manage your property. ...
Jul 29,2023
Jul 29,2023
10
people found
this helpful
this helpful
Rachel, Giulia and Charlotte! I can't thank you enough. From the initial viewing with Rachel, She was so informative and friendly about the property, It really drove my decision to make an offer there and then. Giulia, partnering broker, how lucky was I to land ...
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Jul 25,2023
Jul 25,2023
9
people found
this helpful
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Great experience working with Charlotte on the sale of my home and purchase of another. Not completed yet however the process up to now has been professional and courteous. I would recommend Charlotte as straight talking and as someone who gets the job done! What ...
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Jul 25,2023
Jul 25,2023
6
people found
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Charlie and the young lady who does viewings were both very nice and friendly to deal with....
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Sep 22, 2023
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Thank you for your positive review and 5-star rating with regards to our lettings team at Havering, but especially Charlie. I was delighted to read that he was polite and friendly during your dealings with him. We wish you all the best in your new home. ...
Jul 17,2023
Jul 17,2023
5
people found
this helpful
this helpful
I had a viewing with Kendall, they were professional and helpful.They fitted me in at short notice and were knowledgeable about the property....
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Jul 11,2023
Jul 11,2023
9
people found
this helpful
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Kendall and Charlotte have been great. Open clear conversations which are very much appreciated in moving home!...
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Jul 10,2023
Jul 10,2023
9
people found
this helpful
this helpful
Charlotte Micallef approached/ support to us was excellent. She made us feel very welcome and show us the property in well detail manner. I will recommend her services to anyone looking to purchase property's....
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Jul 07,2023
Jul 07,2023
3
people found
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Generally good but sometimes getting hold of the right person can take time plus general communication updates on what's going on could be better....
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Jul 28, 2023
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(1)
Iain,
Thank you for your review and feedback. We are glad you had a positive experience and are committed to improving our communication and service. It was great to read that we were able to source you a suitable tenant and we hope to continue a good business relationship with you going forward. ...
Jul 03,2023
Jul 03,2023
6
people found
this helpful
this helpful
I’m very happy to find my recent home through Beresfords. They are seasoned professionals and on the job anytime I go to. They are quite responsive and understanding. Overall impressed!! Keep up your good work, Charlie 🙂...
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Jul 28, 2023
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Lakshmi,
I wanted to thank you personally for your glowing review and 5-star rating with regards to your recent dealings with your lettings team at Upminster. It is great to read that you were impressed with the service you received and we wish you all the best in your new home. ...
Jul 01,2023
Jul 01,2023
4
people found
this helpful
this helpful
After some disappointing experiences with other estate agents, I came across this lovely penthouse apartment being marketed by Beresfords. Called up and spoke to Charlie who arranged a viewing the same day. Made an offer and subject to passing the vetting process I was able ...
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Jul 28, 2023
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Peter,
I wanted to thank you for your 5-star review and kind words with regards to the service you have received from our lettings team at Upminster, but especially Charlie. I am sorry to read that you have had disappointing experiences with other agencies. Customer service is a core principle for all of our teams at Beresfords lettings and it is great to see that this has shone through. Once again, thank you for your feedback. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.beresfords.co.uk/complaints-procedures/
Last updated at 1:53 PM 09/04/2018 by Daniel Turner
Awards won by Beresfords, Upminster RM14 2UB
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2024
Best Estate Agent in Upminster
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2024
Best Letting Agent in Upminster
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2024
Best Estate Agent in RM14
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2024
Best Letting Agent in RM14
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2024
Best Estate Agent in South East
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2024
Best Estate Agent in Greater London North
-
2023
Best Letting Agent in Upminster
-
2023
Best Estate Agent in Upminster
-
2023
Best Estate Agent in RM14
-
2023
Best Letting Agent in RM14
-
2023
Best Estate Agent in Greater London North
-
2022
Best Letting Agent in RM14
-
2022
Best Letting Agent in Upminster
-
2022
Best Estate Agent in RM14
-
2022
Best Estate Agent in Upminster
