83% sales valuation accuracy
90% sales fee satisfaction
98% lettings valuation accuracy
96% lettings fee satisfaction
As a business, Beresfords were first established in 1968 and now operate from multiple branch locations throughout Essex and into parts of Greater London.The Chelmsford branch opened in 1997 and occupies a prominent corner position in Duke Street next to the cathedral. Market leaders in both Sales and Lettings, each team ...
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As a business, Beresfords were first established in 1968 and now operate from multiple branch locations throughout Essex and into parts of Greater London.
The Chelmsford branch opened in 1997 and occupies a prominent corner position in Duke Street next to the cathedral. Market leaders in both Sales and Lettings, each team retains an abundance of industry experience and local knowledge.
FREE VALUATIONS ARE AVAILABLE UPON REQUEST
The Chelmsford branch opened in 1997 and occupies a prominent corner position in Duke Street next to the cathedral. Market leaders in both Sales and Lettings, each team retains an abundance of industry experience and local knowledge.
FREE VALUATIONS ARE AVAILABLE UPON REQUEST
Latest Reviews
18th Sep 2024
reviewed by 'Michaela'
17th Sep 2024
reviewed by 'Frank'
11th Sep 2024
reviewed by 'Joanna'
9th Sep 2024
reviewed by 'Chris'
4th Sep 2024
reviewed by 'jackie'
Opening Hours
Address
Beresfords
10 Duke Street
Chelmsford
Essex
CM1 1HL
sell: 01245 500555 lett: 01245 500666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 90% | £141,000 | £15,150,000 |
| Lettings | 98% | 96% | £650 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 59 | 2 | 131 | 11 | 9 | 1 | 10 | 1 | 5 | 4 |
Areas covered
- CM3 4
- CM1 1
- CM3 8
- CM1 2
- CM2 0
- CM1 6
- CM1 7
- CM2 6
- CM2 7
- CM2 8
- CM2 9
- CM3 1
- CM3 2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jan 11,2018
Jan 11,2018
3
people found
this helpful
this helpful
Couldn't be happier with the service provided so far from Alice, has been nothing but helpful and interested in us as customers. Responds very quickly when we email her! We have been shocked by the bad service from other estate agents but couldn't speak any ...
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Jan 19, 2018
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(1)
I would like to take this opportunity in thanking you personally for completing a recent review on our Company. Having read your comments I am pleased that your experience of dealing with us has been very positive. It is a shame that you have not had a similar experience with other agents, but I am glad that you have found Alice so helpful. I am very grateful for your 5 star rating.
Christopher Dutton
Area Manager
Residential Lettings ...
Dec 19,2017
Dec 19,2017
6
people found
this helpful
this helpful
Michelle is excellent, I cannot recommend her highly enough! She has helped me with our previous 3 house purchases by getting us fantastic deals on our mortgage, sorting out all insurances, and just being an all-round star by pushing things along smoothly. She works independently, so ...
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Dec 04,2017
Dec 04,2017
7
people found
this helpful
this helpful
We found the team extremely helpful and informative. The property was put on the market whilst we were away on holiday; since our property wasn't within a mile of the station, we weren't expecting it to be sold whilst we were away. However, the office ...
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Comment on agent fees
Good.
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Oct 25,2017
Oct 25,2017
5
people found
this helpful
this helpful
Wendy Berkhauer has been appsolutly amazing with regard to all aspects of my tenants moving out and new tenants moving in , she been so efficient , can't thank her enough the best person I have ever dealt with in beresfords over the past four years ....
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Nov 09, 2017
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Lynette
I Just wanted to thank you for taking the time to leave your recent review on our company and I'm pleased that you found Wendy friendly and so efficient. I know she will be delighted with your 5 star rating.
Christopher Dutton
Area Manager
Residential Lettings ...
Sep 25,2017
Sep 25,2017
2
people found
this helpful
this helpful
Useless, they took 15 e mails and numerous phone calls to return my deposit (a total of 6 weeks from moving out). Excuses ranged from "not my fault as we haven't got enough staff" to "sorry, I thought someone else had processed it". Various staff called me 15 ...
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Oct 05, 2017
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Dear Mark
I am sorry to read that you have not had a positive experience and I have taken the time to look through the file to try and explain why there was such a delay. In doing so I can see that the time from Beresfords carrying out the final checkout at the property to you receiving your damage deposit back was just over three weeks. Please be aware that we are unable to carry out any final checks before the end of the tenancy. Where possible Beresfords try to finalize deposit returns as ...
Sep 21,2017
Sep 21,2017
4
people found
this helpful
this helpful
I've recently rented a property. I had a problem with the boiler and Beresford was super quick to handle it. In less than 24 hours we had the problem solved. Such a good service. Thank you....
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Oct 05, 2017
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Thank you for taking the time to complete a review on our Company following your recent experience of dealing with Beresfords. It is great to hear that have our staff have responded promptly and efficiently when an issue arose, and I know they will be grateful for your 5 star rating. ...
“Really excellent and refreshingly straightforward team at Beresfords in Chelmsford ......”
Aug 23,2017
Aug 23,2017
6
people found
this helpful
this helpful
Really excellent and refreshingly straightforward team at Beresfords in Chelmsford - that is my honest opinion. I am happy to speak with any potential Beresfords clients and share my positive experience if need be. Personally I have been extremely wary of Estate Agency after what ...
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Comment on agent fees
Fees are on-market. Neither cheaper nor dearer than you should expect - however I've been pleasantly surprised that I have not experienced the hidden fees and shocks that sometimes come from other Estate Agents.
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Aug 29, 2017
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Peter
I just wanted to reply personally to thank you for taking the time to complete a detailed review on our company. I was pleased to read your comments and am grateful for your 5 star review of our staff. We never claim to be the cheapest agents in town nor are the most expensive either. However we are totally transparent in terms of our charges which I'm afriad is not always the case with many of our competitors. Can I conclude by thanking you for the business which you have, and continue t ...
Jul 13,2017
Jul 13,2017
5
people found
this helpful
this helpful
Really please with the service received and especially with how my instructions were met in finding the right tenant. I have used Alice and the team three times now and would definately continue to use them going forwards.
Good team work all round....
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Comment on agent fees
I found the fees very reasonable.
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Jul 19, 2017
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Mark
Just wanted to thank you for your recent feedback. I'm pleased that you have been happy with the quality of the tenants we have sourced for youre property. Anyone who we consider suitable go through vigorous referencing and credit checks before being recommended. Glad to hear that you felt our fees represented genuine value for money. ...
Jun 27,2017
Jun 27,2017
4
people found
this helpful
this helpful
Since me and my friend walked in to the branch we were greeted with a smile from every staff members. Joe was the main person we went through the viewing and signing our contract. We could always count on him when we have had any ...
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Comment on agent fees
good
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Jun 29, 2017
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(1)
Emilia
Thanks for your feedback and 5 star rating and I'm pleased that you were happy with the way you were dealt with by our staff. ...
Jun 22,2017
Jun 22,2017
5
people found
this helpful
this helpful
My agent was very helpful and always kept me up to date with everything i needed to no. Highly recomended and pleased with the service i recieved...
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Jun 29, 2017
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Daryl
Thank you for your feedback and your 5 star rating. I'm pleased that our staff in Chelmsford kept in touch with you throughout and it's great that you would reccommend us to others. ...
Jun 09,2017
Jun 09,2017
23
people found
this helpful
this helpful
Friendly,hard working, and above all professional.
No customer could expect a better service than we received.
We hope to work together with Alex again in the future....
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Comment on agent fees
Nobody is ever happy with fees, however we feel we got our moneys worth.
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May 19,2017
May 19,2017
3
people found
this helpful
this helpful
Kris is ultimately Trustworthy and Resposive to your Questions,very Professional at all times and caring Relating to tennants or Landlords issues.
Kris has a good sense of Judgement regarding new Tennants and satisfys there needs....
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Comment on agent fees
Thev Agent's Fee's Are Very Good !
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Jun 05, 2017
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Many thanks for you kind words. As a business we work hard at delivering a consitently professional service to both landlords and tenants alike and I'm pleased that Kris met your expectations on ths occasion. ...
May 18,2017
May 18,2017
2
people found
this helpful
this helpful
The service that I received was professional and helpful,it was a nerve wrecking experience giving up my home for rent made easy by the people I dealt with....
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Comment on agent fees
I feel the inventory should be part of the initial fees and an additional charge shouldn't be made....the VAT on all charges is also a drain on an otherwise good income. I don't fully understand the amount being charged in the first month and struggle to see how this amount is justified...a breakdown maybe helpful to future customers,unfortunately this fee is the same for most sales and letting agents.However,these fees are competitive and I did receive a 50% discount on either the first months rent or 50% off the monthly fee,usually 10% reduced to 5%.Beresfords are the best in terms of other sales and lettings agents fees. Together with friendly staff and good service,they are the right agent to use.
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Jun 05, 2017
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Andy
Many thanks for taking the time to provide some feedback. I'm pleased that you found our service both professional and helpful.
I just wanted to respond on a couple of points that you have made. We employ our own Inventory Clerks who compile very detailed reports (most extending to more than 50 pages) including lots of photo's. This is a critical document and will greatly assist should a dispute of any kind arise between landlord and tenants. The costs applied are merely a contribution an ...
May 18,2017
May 18,2017
23
people found
this helpful
this helpful
I had a very easy run with Beresfords, selling my flat in Great Baddow, Chelmsford.
The initial point of contact was easy and quick, Joe Waller, came round described the entire process effectively, explained how the marketing and valuing would work - Took great photos ...
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Comment on agent fees
Agents fees were fair, not the cheapest, not the dearest but completely spot on, for the level of service, attention to detail AND the results. I've used cheaper online agents before, but you get what you pay for and i know, it was sold better, quicker and more effectively by them than it would of been elsewhere so their fee was earned in the sale price achieved
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May 18,2017
May 18,2017
4
people found
this helpful
this helpful
I have dealt with Abby on many occasions. She is always efficient and friendly. Most importantly she responds to enquiries very quickly. I look forwards to dealing with her in future....
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Comment on agent fees
Fair
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Jun 05, 2017
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Thank you for your feedback. Abby is a great asset to us in Chelmsford and I know that she will be pleased that you have taken the time to provide such positive comments. It's great that you are a repeat customer as it confirms that we are generally meeting your expectations on a consistent basis. We are very grateful for your ongoing business. ...
May 18,2017
May 18,2017
3
people found
this helpful
this helpful
Kris was exceptionally helpful, polite, enthusiastic and professional at all times. I was very particular, and he went the extra mile to find me the perfect place. I would highly recommend Kris to anyone looking for a rental property or looking to rent theirs out.
...
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Jun 05, 2017
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Hi Alice
Many thanks for your feedback. Glad to hear that Kris exceeded your expectations and went the extra mile for you. I hope you enjoy your time in the property. ...
May 18,2017
May 18,2017
3
people found
this helpful
this helpful
I use Beresford for the rental and management of my flat, and I am very happy with their services. From my first call to Beresford, I have been very impressed with the high quality of service and professionalism. A special thank you to Kris Murrells, ...
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Comment on agent fees
When I compared the rates of this agent with other agents in the area, they have the best rates, and the quality of their service is impeccable.
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Jun 05, 2017
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Emilia
Thank you for taking the time to provide some feedback. I'm pleased that the standard of service provided to you by our team in Chelmsford has met your expectations. Kris will be particularily pleased to read your comments. ...
May 18,2017
May 18,2017
2
people found
this helpful
this helpful
Easily approachable.
Give good advise ( at least to me)
Can answer the questions I asked.
xx xx xx xx xx...
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Comment on agent fees
This is my first experience for letting. I think it is fair.MT
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Jun 05, 2017
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Thank you for your feedback. I'm pleased that you felt the advice provided by our staff was good and that when you had queries they were approachable. ...
May 18,2017
May 18,2017
3
people found
this helpful
this helpful
Excellent service from beginning to end from the whole team. Always friendly and professional. Have made the whole process very easy....
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Jun 05, 2017
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Kate
Thank you for providing some feedback. I was pleased to hear that you have been pleased with the level of service extended to you by our lettings team at Chelmsford. We invest a lot of money into the ongoing development of our staff so it's good to know that they are meeting our customers expectations. ...
May 17,2017
May 17,2017
6
people found
this helpful
this helpful
They have consistantly provided me with very good, honest and fair advice. When I have had problems with tennants, they have given me their time to explain and advise me....
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Comment on agent fees
Very fair prices.
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Jun 02, 2017
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Neil
Thanks for the positive feedback. Pleased that our staff have taken the time to explain things and resolve any issues. Thats just how it should be! ...
May 17,2017
May 17,2017
4
people found
this helpful
this helpful
Kris and his team have let and managed my properties for some years now. Always professional and provide great tenants. Always happy to help and it is nice to see and deal with the same people that seem to have been there a long time ...
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Jun 02, 2017
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Anna
Thanks for taking the time to provide your feedback. It's pleasing to hear that you have been working with us now for a number of years and that the service extended to you is always of a high standard. As a company we invest heavily in staff training so it's good to know that it is having a positive effect. ...
Mar 29,2017
Mar 29,2017
2
people found
this helpful
this helpful
Was buying a new build 'Executive' house that Beresfords had sole responsibility for marketing. I had absolutely no exposure/opportunity to interact with the developer (William Thompson Homes of Leytonstone). Under threat of "6 other people being very interested", I asked my key questions and handed ...
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May 01,2016
May 01,2016
7
people found
this helpful
this helpful
I put an offer on a house I wanted desperately as it was next to my sister. Beresfords made me jump through a lot of hoops, which I did, and all I asked was that they keep me up to date with what was happening. ...
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What agent could do to change your mind?
Fees are high considerably what awful service they offer.Attached Filesnbsp;
Comment on agent fees
Fees are high considerably what awful service they offer.
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Jun 03, 2016
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Thank you for your review and your comments. Your statements of being made to jump through hoops would refer to your financial substantiation/verification on the purchase of the property and also confirmation of your position to be able to proceed (either sold subject to contract or nothing to sell), as I am sure you understand and would expect the same for a potential buyer on your property, we verify all buyers finances/positions when discussing offers with an owner as to give the most informe ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.beresfords.co.uk/complaints-procedures/
Last updated at 3:46 PM 27/06/2019 by allAgents
Best Letting Agent in Chelmsford 
