91% lettings valuation accuracy
99% lettings fee satisfaction
Base Property Specialists was established in 2004 thanks to co-founders An Deckers and Kristjan Byfield. The company has now grown into an award winning letting and estate agent in the lively East End of London. Our aim was always to create a property agency that could offer far more than just ...
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Base Property Specialists was established in 2004 thanks to co-founders An Deckers and Kristjan Byfield. The company has now grown into an award winning letting and estate agent in the lively East End of London. Our aim was always to create a property agency that could offer far more than just sales and lettings, allowing us to stand out from an archetypal agency. We take great pride in being able to help our tenants, landlords, buyers and sellers with all aspects of the process, supporting our customers with our professional expertise.
We know that the industry we work in often carries a bad reputation and from the start we have been determined to prove to our customers our reliability and professionalism. We have undertaken vetting, training and examinations so that we are regulated by the UK£s leading protection schemes. We are licenced members of ARLA and NAEA and member agents of TPOS, TDS and SAFEAgent.
Through hard work, we have created a property agency with exceptional customer service, and our business has been able to grow through recommendation and referral. We have been praised for our property services and became one of the UK£s most highly acclaimed letting and estate agents on independent customer review sites, rated by the real people we have helped £ something we are incredibly proud of.
We have developed a whole range of additional property services setting us apart from your average letting agency. The extra services that we offer to our clients include property maintenance, next day furniture, property finance, professional inventories and interior design & refurbishment for all types of accommodation.
Base Property Specialists are situated in the heart of the Shoreditch Triangle in EC2 £ a London area we love. We work with cliental all over the capital using our wide knowledge and experience to showcase the beautiful properties that we manage. As people who live and breathe all things London, we are extremely passionate about the city and its property, striving to offer the best possible customer service to make sure you are happy in your new property.
We know that the industry we work in often carries a bad reputation and from the start we have been determined to prove to our customers our reliability and professionalism. We have undertaken vetting, training and examinations so that we are regulated by the UK£s leading protection schemes. We are licenced members of ARLA and NAEA and member agents of TPOS, TDS and SAFEAgent.
Through hard work, we have created a property agency with exceptional customer service, and our business has been able to grow through recommendation and referral. We have been praised for our property services and became one of the UK£s most highly acclaimed letting and estate agents on independent customer review sites, rated by the real people we have helped £ something we are incredibly proud of.
We have developed a whole range of additional property services setting us apart from your average letting agency. The extra services that we offer to our clients include property maintenance, next day furniture, property finance, professional inventories and interior design & refurbishment for all types of accommodation.
Base Property Specialists are situated in the heart of the Shoreditch Triangle in EC2 £ a London area we love. We work with cliental all over the capital using our wide knowledge and experience to showcase the beautiful properties that we manage. As people who live and breathe all things London, we are extremely passionate about the city and its property, striving to offer the best possible customer service to make sure you are happy in your new property.
Latest Reviews
View all Reviews 172
21st Jul 2018
reviewed by 'Elina'
10th Apr 2018
reviewed by 'APerkins'
30th Oct 2017
reviewed by 'Geoff'
5th Oct 2017
reviewed by 'Livia'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 91% | 99% | £1,040 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 57 | 0 | 98 | 2 | 6 | 0 | 3 | 0 | 6 | 0 |
Areas covered
- EC2
- East London
- E1
- North London
- E2
- Central london
- N1
- EC1
- E5
- E8
- SE1
- E3
- E14
Address
3 Garden Walk
Shoreditch,London
Greater London
EC2A 3EQ
020 7033 1901
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
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Apr 25,2019
Apr 25,2019
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Base Property Specialists took over managing the flat we rented after the previous agent failed to their basic responsibilities such as paying the rent back to the landlord and responding to issues. BASEPS have always been extremely professional. Responded to all issues in a timely ...
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Comment on agent fees
We ignore their fees. They took over other agent so we did not have to pay additional fees
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Jul 21,2018
Jul 21,2018
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My previous management company has created a lot of issues in my apartment and I did not know how to solve it. I changed to Base and everything was resolved in a professional and timely manner. Communication and customer service is on the highest level. ...
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Good
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Apr 10,2018
Apr 10,2018
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I rented a really unique property through Base for four years. They were invariably helpful, fair, professional and efficient. Maintenance could not have been simpler: we were given the number of our landlord's maintenance man, who would deal with nearly any issue within 24 hours (and ...
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Comment on agent fees
Fair, and in line with market rates. Naturally, the world will be a better place when the law prohibits agency fees from being charged to tenants, but until then it's hard to gripe about those charged by Base.
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Nov 07,2017
Nov 07,2017
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Good experience , very professional from start to finish and that was ALL crew at BASE, would use again 100 per cent...
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Good
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Oct 30,2017
Oct 30,2017
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By far the most pleasant experience I've ever had with a management agency. What started with an initial meeting to show me all the details of my new flat continued with prompt responses with any questions or issues I had throughout the duration of my ...
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Oct 05,2017
Oct 05,2017
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I rented a three bedroom house from An and Kristjan for almost ten years. They are by far the best agency I dealt with in London.
They've always responded to any issue in the house with speed, courtesy and always always extremely professional.
The only ...
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Comment on agent fees
Base agency has very reasonable fees.
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Sep 08,2017
Sep 08,2017
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Base were fantastic to deal with from the beginning to end of our tenancy. All their initial admin work setting up utility accounts made moving in really straightforward, and any queries during our stay were resolved quickly and easily....
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Aug 17,2017
Aug 17,2017
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I've maintained contact with An, Steve, and Terence regularly throughout my tenancy. They were polite, attentive, and responsive for all of my queries.
Maintenance issues were dealt with promptly and to a good standard....
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Comment on agent fees
No issues with the fees involved.
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Aug 15,2017
Aug 15,2017
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Have received excellent service from An, Steve, Andy and Terence throughout my tenancy. Lovely team and always happy to help....
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Jun 12,2017
Jun 12,2017
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Great to do deal with, and nice people to boot. Always prompt to respond. Thanks for three years of a very happy tenancy....
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Comment on agent fees
Fair fees
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Jun 08,2017
Jun 08,2017
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All the agents we got in contact with were extremely professional, reliable, friendly and approachable! It was a pleasure to rent through Base....
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Jun 02,2017
Jun 02,2017
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Very nice professionals, engaged with the tenants, and always available to make the tenancy easy. A please to have been tenants with them....
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Mar 09,2017
Mar 09,2017
1
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Base have been by far and away the best letting agents that I have ever had to deal with. They have always been courteous, professional, attentive, and helpful. They were responsive when it came to dealing with problems (of which there were very few), and ...
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Mar 09, 2017
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Hi Mark- what lovely words, it's great to hear Tenants relay the very experience we aim to deliver. It doesnt always go appreciated but, when it does, it means a heck of a lot to the whole team. Many thanks and if you ever find yourself in our neck of the woods again dont be a stranger! ...
Nov 03,2016
Nov 03,2016
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Most friendly and helpful property specialists ever, so lovely and great first impression. Couldn't have been more professional, giving my wife and me great information to find a perfect accommodation. The flat we rent was clean, stylish, the same as the pictures on their homepage. ...
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Comment on agent fees
Reasonable. excellent service. Good
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Sep 19,2016
Sep 19,2016
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Having rented an apartment for over 3 years that Base managed, I can say that the service they offered was perfect, from the start right through to the end. The whole team were very attentive, and professional. Any necessary maintenance got dealt with very quickly and ...
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Comment on agent fees
Great. Better value for money than any other agent I have used.
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Aug 18,2016
Aug 18,2016
1
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Base Property Specialists, until recently, managed our rental for 2 years and from signing the contract to vacating the property they were very attentive, great with communications and kept us as up to date as possible with anything that arose.
We were lucky to have an ...
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Comment on agent fees
100% fair
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Aug 17,2016
Aug 17,2016
1
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My fiance and I let a property through base for two years. From start to finish, they were professional, friendly, honest, and attentive to our needs. We never felt like we were forgotten once we signed the agreement like a lot of other agents will ...
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Comment on agent fees
Fantastic
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Aug 13,2016
Aug 13,2016
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Sold a leasehold flat that had been rented out for 10 years. Best estate agent experience ever. Went far beyond normal service. I live 200miles from property and Kristjan just sorted everything for me. Professional and efficient. Really feel I had someone working with me to ...
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Comment on agent fees
Fees in line with others. Service exceeded and additional help made it excellent value
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Apr 05,2016
Apr 05,2016
1
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Fraudulently rented us a studio in Bethnal Green which the window doersn't open in, and we have not had fresh air for 8 months! IT IS UNRESOLVED TO THIS DATE. Works with unresponsive landlords....
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Jul 17,2015
Jul 17,2015
1
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I found the entire team is tenant and landlord friendly, Right from viewings till the check out the team has been very process oriented with no room for misunderstandings or confusion. The entire team - Kristjan, An, Marija, Steve, Andy, Dee ( i might have missed ...
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Mar 31,2015
Mar 31,2015
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Excellent service, very responsive to queries and reasonable fees are some of the things that lead me to recommend base. As on overseas landlord they make the process for me very easy and I have recommended them to others as well....
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Mar 31, 2015
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Great to hear from another happy Landlord Rod- long may it last! Many thanks for taking the time to review us. ...
Mar 30,2015
Mar 30,2015
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BASE have given excellent service right from the start. Nothing has been too much trouble, they helped with the boiler inspection, cleaning, key cutting. They found great tenants for me, who I am really pleased with. The whole process was really smooth, easy and professionally ...
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Comment on agent fees
Fees were clearly defined and as forecast.
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Mar 30, 2015
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Anne- we are always delighted to hear great feedback from our Landlords. We have tried to create a comprehensive service that makes things easy for our Landlords and it appears we have it right. Many thanks for taking the time to write such a lovely and comprehensive review. ...
Mar 24,2015
Mar 24,2015
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Base are super efficient, responsive and commercial. They provide a first class management service for true value for money. I have used many agents before them and Base are simply in a league of their own. They keep the tenants happy, attend to problems at ...
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Comment on agent fees
Flexible and reasonable.
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Mar 24,2015
Mar 24,2015
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Base have been looking after my property for several years with tenants...They recently gutted my flat re designed chose kitchen bathroom etc. ..Sent idea's to me. ..kept almost to budget. ..personally Ican't recommend them highly enough...
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Mar 23,2015
Mar 23,2015
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I experienced a superb service from the Base Team
Highly professional, transparent and friendly.
Base were able to find me excellent tenants every time.
I am convinced I have chosen the right agent....
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Mar 23,2015
Mar 23,2015
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We have been dealing with Base for some years now, the service we receivce as always been 1st class.
We have no problem with recommending then to other landlords....
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Comment on agent fees
An is always on the ball with the year increase in rent. So the fee's are market rate,so we are happy.
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Mar 23,2015
Mar 23,2015
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I have always gone to the team at base for any rental properties I have that need tenants, as I know that with base not only will they find me a tenant ASAP but also that they make sure with all their checks that they ...
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Mar 23,2015
Mar 23,2015
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An, Marja and the team at Base make the letting process so easy for both the landlord and the tenant. They are super efficient and always match the tenant perfectly with the property. Having worked with Base for a few years, it is clear that ...
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Mar 23,2015
Mar 23,2015
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My husband and I have used the services of Base Properties for more then 10 years. An and Kris have guided us when we first became Landlords and have marketed and provided great tenants for our property. Any problems are dealt with minimal fuss and there ...
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Mar 10,2015
Mar 10,2015
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Base Property Services recently helped us to find a buy-to-let property and we also use them to manage our existing property. Their service was (as usual) top-notch. I don't think that buying a property could be easier than this. Kristjan found the property, took care ...
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Kristjan
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An
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Steve
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Terence
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Tenant Fees
Overall Fees
You will need to pay 1 week's rent as a Holding Deposit to place a property 'under offer' whilst we undertake legal checks (Right to Rent, AML, etc) and references to ensure you and legally entitled to and are able to fulfill the terms of your proposed tenancy. On the basis your tenancy goes ahead as per the originally agreed terms and all parties sign all tenancy related documentation with 14 days of paying the Holding Deposit this will be refunded in full.
Security Deposit: capped at a maximum of 5 week's rent
The 1st month's rent (unless an alternate rent schedule has been agreed upon)
Other permitted payments which may apply during your tenancy are as follows:
-changes to tenancy documentation
-interest charges for late payment of rent
-payment to cover reasonable incurred charges to resolve an issue caused by a tenant (e.g. the cost to replace locks & keys if a tenant loses a set)
-payment of any unpaid rent or reasonable costs associated with the 'early termination' of a Tenancy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. We are required to immediately undertake an investigation and provide you with a report of our findings within 15 working days.
2. Where possible, the case is to be investigated by a Senior Member of Staff not involved in the case.
3. With this report will be a statement of our final decision and any offer we may wish to make.
4. If this is not acceptable then the matter and our report is passed to TPO (The Property Ombudsman) for them to reach a decision on the matter.
Last updated at 12:02 PM 16/12/2021 by
2. Where possible, the case is to be investigated by a Senior Member of Staff not involved in the case.
3. With this report will be a statement of our final decision and any offer we may wish to make.
4. If this is not acceptable then the matter and our report is passed to TPO (The Property Ombudsman) for them to reach a decision on the matter.
Best Letting Agent in EC2A 
Best Letting Agent in EC2A 
