Liverpool, L1
4.7/5, 182 reviews
91% recommended
76% sales valuation accuracy
80% sales fee satisfaction
67% lettings valuation accuracy
90% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. A team of quick thinkers and good listeners also did a rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise. We had one philosophy: to keep the promises we made.
Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend Properties | Built on Higher Standards

Opening Hours
Address

Ascend Properties
Unit 1A, Old Haymarket, 73-89 Victoria Street
Liverpool
Merseyside
L1 6DE
0151 305 2577

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 76% 80% £80,000 £80,000
Lettings 67% 90% £450 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 158 16 0 0 0 0 4 1
Areas covered
  • L1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
DPS
Latest Properties

“Friendly staff...”

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Sep 07,2018
Minithumbup
Kyle Kelly
By: 'Jarrah'
Sep 07,2018
0 people found
this helpful
He was nice and friendly with me and he explained everything to me about the flat and the contract and the process until i get the keys...
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“The worst agents I have ever come across! Ignore the good reviews...”

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Sep 06,2018
Minithumbdown
By: 'anonymous'
Sep 06,2018
42 people found
this helpful
Ascend mislead me into signing the contract on an untruthful basis and then they take no responsibility, all they do is tell you to contact anyone other than themselves as it's nothing to do with them. No maintenance issues are fixed. I was told 'can ...
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Comment on agent fees
Terrible!
Was this helpful? Yes
By: Ascend Properties
Jun 24, 2019
View all comments (1)
Unfortunately, we have been unable to locate your tenancy and therefore cannot provide further detail or explanation. If you would like to provide further details or contact the office, we would be happy to discuss further. ...

“Extremely helpful...”

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Aug 15,2018
Minithumbup
Kyle Kelly
By: 'Roch'
Aug 15,2018
0 people found
this helpful
Kyle was very courteous and extremely helpful during the viewing. He's clearly very passionate in his work and does it with great professionalism....
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Comment on agent fees
Agent's fee very reasonable.
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“Good experience...”

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Aug 13,2018
Minithumbup
Kyle Kelly
By: 'Wang'
Aug 13,2018
0 people found
this helpful
It is my first time to rent a flat in Ascend Properties. The experience is quite OK. The reply speed is acceptable....
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“Ascend...”

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Aug 08,2018
Minithumbup
By: 'Evan'
Aug 08,2018
0 people found
this helpful
Great service with a professional standard set throughout the board, Our agent did the best for us in every way possible, i would highly recommend using their professional company...
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“Miss...”

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Aug 02,2018
Minithumbup
Kyle Kelly
By: 'Barley'
Aug 02,2018
0 people found
this helpful
I hope I can get the same property details updated from Ascend staffs as I found from the Rightmove website....
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Comment on agent fees
good
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“Great experience...”

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Jul 21,2018
Minithumbup
By: 'Sofia'
Jul 21,2018
0 people found
this helpful
Viewed a few flats with James and this is by far the best agency ive dealt with! Very professional and helpful!...
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Comment on agent fees
Agent fees are reasonable
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“Friendly and willing to help!...”

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Jun 20,2018
Minithumbup
Kyle Kelly
Fiona Trigg
By: 'Cory'
Jun 20,2018
0 people found
this helpful
I have had a few viewings with Kyle over the past few months and been impressed with his attitude and friendly approach to potential tenants. Through Kyle and FIona, I was very quickly able to secure a new property with no hassle whatsoever. Fiona explained ...
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Comment on agent fees
Good, below the average and well worth it for the work they put in.
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“Excellent service...”

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Jun 19,2018
Minithumbup
By: 'Dean'
Jun 19,2018
0 people found
this helpful
Ascend and its agents helped make a usually frustrating process easier with their help. There was someone always available to speak with us over the phone at both the Manchester and Liverpool offices with any queries we might have had....
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Comment on agent fees
Good
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“Ascend Properties Review...”

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Jun 15,2018
Minithumbup
By: 'Alex'
Jun 15,2018
0 people found
this helpful
Firstly, on viewing the property with James, he acted professionally and answered all our questions to the best of his ability and explained as many of the fees as possible. Following on from the viewing, we had email contact with Alexandra, who was always prompt ...
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Comment on agent fees
Fees were explained from the beginning, initially it seemed expensive, however after researching we found they were only slightly above average
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“5 stars...”

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Jun 07,2018
Minithumbup
By: 'Mohamed'
Jun 07,2018
0 people found
this helpful
It was nice dealing with such a professional client, she helped alot and tried to make things go in an easy way. I would like to thank her and give her a 5 stars rating...
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“Great customer service...”

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May 15,2018
Minithumbup
By: 'Devon'
May 15,2018
0 people found
this helpful
Kyle Kelly was a very presentable and professional agent for Ascend. He was very approachable and knowledgeable about the property in question. Throughout the entire process Kyle and Fiona has made the process extremely easy....
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“Always such fantastic service!...”

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May 03,2018
Minithumbup
By: 'Zohra'
May 03,2018
0 people found
this helpful
I have rented through Ascend twice now and I believe they are unmatched for their customer service. We requested a viewing of a flat and the whole process was very straightforward. James accompanied us to the viewing, and answered all our questions thoroughly and patiently. ...
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Comment on agent fees
The fees are reasonable and in line with what I expected.
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“terrible agency...”

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Apr 26,2018
Minithumbup
By: 'Lisa'
Apr 26,2018
39 people found
this helpful
I had a doubtful pleasure to deal with this agency. They are only interested in money, increasing rent all the time, adding fees, charging for noting, forcing to sign new contracts, giving nothing in return etc. Also very unfriendly and rude. Terrible experience, not recommended...
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Comment on agent fees
unfriendly, rude agents expensive
Was this helpful? Yes
By: Adam Stephenson
May 02, 2018
View all comments (1)
We are unable to find any contact details under the name of Lisa on our system - is it possible for you to please give Adam a call on 0161 637 8336 or 07872 025 102? We would like to speak to you and rectify any issues you may be having. Thanks ...

“Review for James Smith...”

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Apr 19,2018
Minithumbup
By: 'Rhonda'
Apr 19,2018
0 people found
this helpful
I met James Smith at a property to view and found him to be most professional and friendly. He was very helpful as I had a lot of questions to ask after the viewing and his replies were always prompt. A very good employee and ...
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Comment on agent fees
Good
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“Smooth & Quick Application Process...”

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Apr 19,2018
Minithumbup
By: 'F.'
Apr 19,2018
0 people found
this helpful
The whole process with Ascend has been fantastic, from the viewing to the application. The property viewing was arranged quickly and James gave me all of the information about fee's and processes were discussed with me at the end of the viewing. Alex in the ...
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Comment on agent fees
Slightly above average but worth it from a customer service perspective.
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“Quick response and excelent viewing...”

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Mar 28,2018
Minithumbup
By: 'Javier'
Mar 28,2018
0 people found
this helpful
My friend and I arrived ten minutes earlier to our meating, and he was already there. We have booked only one viewing, but he showed us the two properties they had in the building because he tought we would be interested in viewing both and ...
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“Good experience...”

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Mar 20,2018
Minithumbup
By: 'Previous'
Mar 20,2018
0 people found
this helpful
We received prompt, fast and reliable service from Ascend and its staff both in Liverpool and Manchester. In addition our landlord was understanding and provided us with necessary repairs....
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“James was such a great help couldn't thank him enough ......”

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Feb 06,2018
Minithumbup
By: 'Courtney'
Feb 06,2018
0 people found
this helpful
James was such a great help couldn't thank him enough helped me out so quick An got me in my place fast...
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“Ascend have been very professional in how they have dealt ......”

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Jan 11,2018
Minithumbup
By: 'John'
Jan 11,2018
0 people found
this helpful
Ascend have been very professional in how they have dealt with me as a tenant from the get-go. They were very thorough with frequent & open lines of communication. From Becka in the Manchester branch who handled my application through to the team at the Liverpool ...
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Comment on agent fees
The agent's fees are slightly more expensive than others I have seen but they were far more thorough than I had experienced before, which was very reassuring & worth paying a little bit extra
Was this helpful? Yes

“James went above and beyond to ensure moving flat was ......”

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Nov 22,2017
Minithumbup
By: 'emmahenry89'
Nov 22,2017
0 people found
this helpful
James went above and beyond to ensure moving flat was a fast,smooth running process for me. His customer service was second to none and his communication on the progress made me feel at ease....
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Comment on agent fees
N/A
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“They were all very helpful with my application formby new ......”

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Jul 20,2017
Minithumbup
By: 'Lisa'
Jul 20,2017
0 people found
this helpful
They were all very helpful with my application formby new place at the Liverpool branch Suzanne and joe were also very helpful many thanks to you both...
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Comment on agent fees
Very good
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“Excellent service with a good knowledge of the property. They ......”

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Jul 17,2017
Minithumbup
By: 'Isha'
Jul 17,2017
0 people found
this helpful
Excellent service with a good knowledge of the property. They remembered who I was and it was reassuring to know they had everything in hand. They answered all my queries with patience....
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Comment on agent fees
The fee was reasonable and the service provided was excellent.
Was this helpful? Yes

“Very helpful when showing us around the property and were ......”

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Jul 14,2017
Minithumbup
By: 'Mark'
Jul 14,2017
0 people found
this helpful
Very helpful when showing us around the property and were able to answer any questions we had, providing quick correspondence via email/phone....
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“The staff showing us around were extremely helpful and there ......”

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Jul 13,2017
Minithumbup
By: 'Ralex'
Jul 13,2017
0 people found
this helpful
The staff showing us around were extremely helpful and there to answer all queries, which made signing up that bit less daunting....
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“Great company, so helpful - especially to those who are ......”

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Jul 12,2017
Minithumbup
By: 'Jennifer'
Jul 12,2017
0 people found
this helpful
Great company, so helpful - especially to those who are new to the rental market! They are always available for phone calls regarding queries and have done everything possibly to help me out during the process of finding a property!...
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Comment on agent fees
Agent fees quite expensive
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“James was really good with us, very professional and on ......”

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Jul 11,2017
Minithumbup
By: 'Matt'
Jul 11,2017
0 people found
this helpful
James was really good with us, very professional and on time (in fact early!) to our viewing. He made everything clear and was positive and proactive in trying to get us the quick move we wanted. Ascend have been very good thus far and have ...
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Comment on agent fees
Fees are on the higher side compared to other local agents, but then the service has been much better than other agents too.
Was this helpful? Yes
By: phil wood
Jul 12, 2017
View all comments (1)
Hi, Joe was really professional and answered any questions i asked him well and i felt he knew what he was doing 100% and was very comfortable with him. He was waiting for me on my arrival and was very pleasant. Overall i was very happy with my viewing and am now looking forward to moving in the property hopfully soon. ...

“Friendly, competent and quick staff. No issue......”

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Dec 09,2019
Minithumbup
Kyle Kelly
By: 'Kelly'
Dec 09,2019
0 people found
this helpful
Friendly, competent and quick staff. No issues so far, very happy with the service. An understanding team of all circumstances....
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“Very good experience....”

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Sep 16,2019
Minithumbup
Amanda Field
By: 'Thomas'
Sep 16,2019
0 people found
this helpful
Very good experience. They were very responsive with emails concerning any queries I had and was patient with the whole process....
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“Spoke with KYLE, who professionally and swift......”

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Sep 19,2019
Minithumbup
Kyle Kelly
By: 'Christopher'
Sep 19,2019
0 people found
this helpful
Spoke with KYLE, who professionally and swiftly dealt with my enquiry, resulting in me securing the lease on the property, on the same day, as a landlord, and ext owner of an estste agent I was more than happy with his service, and would certainly ...
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Staff picture Kyle Kelly
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Staff picture Amanda Field
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Staff picture Joseph McCorkindale
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Staff picture Adam Stephenson
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Staff picture Lucy Sexton
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Staff picture Faye Newton
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Staff picture Lora Barker
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Staff picture Fiona Trigg
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Staff picture James Hardern
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Staff picture Mark Lewin
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Staff picture Eleanor Crockett
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Staff picture Stephanie Bates
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 7:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 10:25 AM 21/06/2017 by Alexandra

Awards won by Ascend Properties, Liverpool L1 6DE



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Ascend Properties

Branch - Liverpool, L1