90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ...
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Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Latest Reviews
27th Nov 2024
reviewed by 'Neil P'
7th Nov 2024
reviewed by 'Liu'
15th Aug 2024
reviewed by 'Chiara johnson'
19th Jun 2024
reviewed by 'Natasha'
26th Feb 2024
reviewed by 'Nick'
19th Jan 2024
reviewed by 'Fergal'
Opening Hours
Address
Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 3 | 1194 | 73 | 19 | 0 | 23 | 0 | 33 | 6 |
Areas covered
- M3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jun 18,2020
Jun 18,2020
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Great response to issues and problems were solved quickly in a time pressured situation. I'd never heard of Ascend before starting with them but I'd recommend them to anyone and I look forward to my tenancy with them....
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Jun 18,2020
Jun 18,2020
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Excellent friendly service. They managed to arrange a viewing of the property very last minute amidst the corona virus pandemic which lead to everything being sorted within the week!...
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Jun 16,2020
Jun 16,2020
8
people found
this helpful
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Ewan recently helped me and my friend with an apartment in Manchester. Even in the Covid-19 pandemic, he was more than happy to assist with all of our needs and make sure that we were safe and comfortable when viewing the apartment. Ewan was also ...
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Jun 09,2020
Jun 09,2020
11
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this helpful
I am a first time buyer, I was not very knowledgeable to property and misrepresented by the selected information the agent disclosed to me, as the property was not fit for a mortgage buyer they still let me put down reservation without disclosing that the ...
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Jun 10, 2020
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Ms Li, if you wish to discuss this matter further, we are more than happy to have a conversation over the phone or alternatively you can follow our internal complaint’s procedure, which you are already in possession of. ...
Jun 02,2020
Jun 02,2020
18
people found
this helpful
this helpful
Very poor service. Didn't respond to repair requests until after the tenancy was over (12 months!). Charged me to clean even after the flat was professionally cleaned by us. Claimed they didn't receive the parking permit back despite being sent to their office and tried to ...
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May 16,2020
May 16,2020
9
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Ewan and the rest of the staff I dealt with from Ascend Properties were extremely helpful and made the process of finding and signing for a property seem-less, even during a difficult period. I’d definitely recommend them to friends and family. I look forward ...
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May 14,2020
May 14,2020
9
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Amazing letting experience !!! Higher quality service and great communication ? Thank you for helping to find a perfect house for our needs?...
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Apr 21,2020
Apr 21,2020
22
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Worst estate agents in Manchester. False promises, they don't care, rude staff (* it states their apartments are perfect on their website, they leased us a filthy apartment with promises to repaint - never happened. Ignored our leak for 3 weeks that was a fire hazard. Apartment ...
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Apr 21, 2020
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Thank you for your review.
I can confirm upon you viewing the property you requested and the landlord agreed to repaint the ceiling in the living room and hallway along with providing a replacement sofa. These works were agreed in writing and signed by both parties to confirm these were the only works to be completed. These works were completed prior to you moving into the property.
Upon moving into the property you requested further works. We received quotes and the landlord agreed to re ...
Apr 18,2020
Apr 18,2020
9
people found
this helpful
this helpful
Ewan was really excellent throughout the process even when we became a tricky customer. He always replied to questions by text or email really quickly and was always on hand. Would highly recommend and it's very good to see how positive he is about he's ...
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Apr 06,2020
Apr 06,2020
1
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Great customer service, found a flat perfect for me in a very limited timescale! Got a flat and moved in within a week or 2...
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Mar 23,2020
Mar 23,2020
0
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Recently shown round a property we are now going to rent as of May by Pearl. Pearl was brilliant, managed to answer all our questions and arrange a video of the property to be sent to us. Since going through the letting process th Ascend ...
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Mar 05,2020
Mar 05,2020
10
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this helpful
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Excellent customer service skills.
Contactable via phone or email after working hours when suitable for individual.
Swift process easy to follow....
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Feb 17,2020
Feb 17,2020
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I have been speaking with a lovely and helpful lady Catalina. She has been very quick with her responses and is very informative....
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Feb 14,2020
Feb 14,2020
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Communication was 10/10! The process couldn't have been simpler for us, being able to reserve the house the same day we went to view....
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Jan 23,2020
Jan 23,2020
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We are super excited to move into our home next week and cannot thank and recommend Mollie Staines enough. Mollie arranged a house viewing around our busy work schedule, she was on time and so so helpful when showing us around. We have viewed properties ...
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Jan 20,2020
Jan 20,2020
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Great company, easy to contact and very helpful, the process was very simple and stress free. My agent was Erin, highly recommend!...
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Jan 08,2020
Jan 08,2020
0
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Amanda was incredibly helpful, and managed to secure me and my friend a property in just two days, very efficient and helpful....
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Dec 18,2019
Dec 18,2019
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This was the easiest move I've ever experience. From start to finish the process went smoothly, we love our new place and when the time comes again we would happily use your services! Thanks!...
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Dec 18,2019
Dec 18,2019
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From the very beginning, Ascend staff has been amazing! I completed the process while overseas and it was seamless. When I arrived, the staff was quick and smooth which got me in my flat in less than an hour. While living there so far, the ...
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Dec 18,2019
Dec 18,2019
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Ascend made the process of moving into our first apartment really straightforward and were always there for us when we had any questions. The members of staff we met and talked to on the phone were extremely helpful and really friendly. They made the whole ...
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Dec 18,2019
Dec 18,2019
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A bit of a slow start to get referencing and the contract sorted but have been very helpful with any queries that I’ve had upon moving in and have very helpful and friendly staff...
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Dec 06,2019
Dec 06,2019
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Amanda Field has been excellent in helping me secure my first apartment. She has provided me help and guidance without which I would have been lost. She is a credit to your company....
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Dec 05,2019
Dec 05,2019
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Amanda was extremely helpful throughout the process of securing a flat and made sure we understood every aspect. Amanda was always happy to help with any questions we had and guided us through smoothly....
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Dec 02,2019
Dec 02,2019
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Amanda and Mollie and the rest of the team at Ascend has been really helpful with securing our flat, even dealing with the complexity of doing initial discussion from South Africa. We are really happy with the service and level of responsiveness from Ascend....
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Nov 17,2019
Nov 17,2019
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Right from initial viewing with Mollie to the rest of the experience in securing our property with Amanda, the team couldn't have been more helpful. They've been prompt with confirming all the details, completing referencing and agreeing a start of tenancy date. I'd definitely recommend ...
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Oct 31,2019
Oct 31,2019
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Fantastic service, we gave Rob 4 apartments to let in MediaCIty and they were all snapped up within 2 weeks..1 of the tenants even dropped out on the day of move in and they replaced them within days.
Highly recommend Ascend their process is silky smooth...
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Oct 31,2019
Oct 31,2019
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The whole team at Ascend have been really helpful. The property we let is in Manchester. We live in London, so having a team that you can really rely on, gives you real peace of mind, when you can't be hands on yourself....
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Oct 30,2019
Oct 30,2019
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Brilliant service provided. They help you out every step of the way, making finding and moving to a perfect property a breeze. The team is very friendly and professional. I have found a beautiful apartment with their help. They make sure you get exactly what ...
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Oct 30,2019
Oct 30,2019
9
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Ewan was really informative. He always replied to questions by text or email really quickly so made the process really easy....
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Oct 21,2019
Oct 21,2019
46
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Very Poor service. I would not recommend ascend properties to any of my family and friends under any circumstance. The apartment I had rented was in a very very poor state. I was promised so many things and they did not deliver, in fact I ...
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Tenant Fees
Current Tenancies & Company lets Signed Before 1st June 2019All fees include VAT:
Renewal fee: £180
Company let application Fees: £300
Company let Renewal fee: £180
New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019
Holding Deposit (per tenancy)
One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
CMP: PropertyMark
Redress Scheme: The Property Ombudsman Last updated at 07/03/2022, 2:02 PM by
Complaints Procedure
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Last updated at 1:02 PM 07/03/2022 by
Best Letting Agent in Manchester 
