90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ...
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Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Latest Reviews
27th Nov 2024
reviewed by 'Neil P'
7th Nov 2024
reviewed by 'Liu'
15th Aug 2024
reviewed by 'Chiara johnson'
19th Jun 2024
reviewed by 'Natasha'
26th Feb 2024
reviewed by 'Nick'
19th Jan 2024
reviewed by 'Fergal'
Opening Hours
Address
Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 3 | 1194 | 73 | 19 | 0 | 23 | 0 | 33 | 6 |
Areas covered
- M3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 31,2020
Aug 31,2020
0
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Brilliant service - Ektha managed to get myself and my partner separate viewings so that we could both see our flat around our different schedules. Rapid responses to any queries. Made the whole process so easy. Thanks!...
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Aug 27,2020
Aug 27,2020
6
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Me and my girlfriend have been looking for somewhere to live for a while now, but couldn’t find the perfect place. Having tried several agents, we wasn’t always getting the reception we wanted. This changed when I asked for a viewing with Ascend ...
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Aug 25,2020
Aug 25,2020
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Ektha was so helpful and made the renting process very easy. Communication is key, and Ektha really excelled here.
I have rented with three other estate agents since first moving to Manchester and Ascend Properties have been the most organised and professional by far.
I ...
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Aug 24,2020
Aug 24,2020
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We found a flat online which fitted in with our current moving out date and was eager to get this flat. Ektha was helpful throughout the viewing and answered any questions I had. She also got the ball rolling quickly for us to secure the ...
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Aug 21,2020
Aug 21,2020
22
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Most terrible renting experience in lifetime
1. On the 3rd day we moved in, we saw alive mouse in bathroom and DEAD mouse in the kitchen.
We found mice on Saturday night then found emergency pest control company on early Sunday morning for repairing the holes ...
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Sep 25, 2020
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We are disappointed to learn you have been dissatisfied by the service provided by Ascend, I can assure you we take all negative feedback very seriously.
It’s regrettable that you have discovered a mouse inside the apartment, we fully appreciate how this can be a somewhat unpleasant experience. Rest assured the building manager for the development does arrange regular treatments against pests both; within the communal areas and immediately outside the building, it’s just unfortunate tha ...
Aug 20,2020
Aug 20,2020
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Ektha was super friendly and helpful from the very beginning to the very end with helping us secure the flat we wanted. We always felt cared about when speaking to her....
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Aug 20,2020
Aug 20,2020
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Helpful and good communication. Nice at the viewing and then quick to deal with the offer and reaching an agreement with the landlord...
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Jul 31,2020
Jul 31,2020
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Very easy process from start to end, Amanda is very help full and knowledgeable,she helped us choose the right place to live that we can call home.
Thanks a lot...
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Jul 30,2020
Jul 30,2020
1
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The process was quick and easy. The agents were very helpful and accommodating as I needed to arrange the rent quickly and from some distance away from the property (I was moving across the country).
Ardent graciously waited for me when I was unable to ...
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Oct 06, 2020
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I SEEN THE APPARTMENT ON-LINE THEN MET ADS THE SAME WEEK,MOVED IN RIGHT AFTER.TOP GUY! ...
Jul 30,2020
Jul 30,2020
0
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From start to finish the process was quick and easy despite there being a pandemic, this is my first time renting and I would recommend ascend due to my experience....
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Jul 30,2020
Jul 30,2020
1
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Ascend has served as a great agency. They are professional, have amazing systems in place and are quick to respond and resolve all issues....
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Jul 29,2020
Jul 29,2020
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I highly recommend Ascend Properties. They have been so easy to communicate with and have been incredibly quick to respond to anything I have submitted on their online portal. I recently reported an issue with our sink and it was seen to the same day! 10/10...
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Jul 29,2020
Jul 29,2020
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I had never had any issue with ascend properties in past 2.6 yrs . Very professional and any issue reported are quickly addressed on time .
I want to take this opportunity to appreciate Nicole Moore who is always prompt in replying to my queries . Thank you so ...
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Jul 29,2020
Jul 29,2020
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I’ve been with this company for over a year and they provide excellent, efficient customer service and go above and beyond to meet expectations. Great company all round, highly recommended...
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Jul 29,2020
Jul 29,2020
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Im happy with ascend,all maintanace.rent witout problem and they are really helpfull.
Ascend service if need help is without problems.no problem with rent.contract is easy and everythink is on the website....
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Jul 29,2020
Jul 29,2020
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Communication has always been fantastic from beginning to look for flats and even now a year and a half later....
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Jul 29,2020
Jul 29,2020
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My dealings with Ascend have always been fantastic. They are quick to respond and offer advice where necessary. Fiona has been particularly helpful in organising the renewal of my contract....
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Jul 28,2020
Jul 28,2020
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Easy communications and rented property with ease even whilst we were on holiday ! Great service would recommend to any of my friends or anyone looking for a good rental property in Leeds....
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Jul 22,2020
Jul 22,2020
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Very helpful members of staff, they helped make the application process as easy and quick as possible, much appreciated! :)...
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Jul 14,2020
Jul 14,2020
6
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The properties of Ascend are the best properties one can find on online. Also they are reasonably priced and one gets the right value for money with the Ascend properties.
The reserving/holding process is really smooth and one cannot ask for more easy way ...
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Jul 14,2020
Jul 14,2020
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The staff was extremely helpful throughout the process. The process was straight forward and quick. Everything was done online and in a very timely manner. Would definitely go with Ascend properties again in the future....
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Jul 10,2020
Jul 10,2020
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Amanda was Amazing, did what she could to bring forward the move over a day day period. Excellent work very great full. Thank you...
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Jul 08,2020
Jul 08,2020
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Ardent and Amanda answered all our queries. Although, some replies were delayed this was totally understandable as they were very busy. They were accommodating and professional....
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Jun 30,2020
Jun 30,2020
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It was a lot easier than I thought it would be to move during the pandemic, but Amanda helped make the whole process streamlined and the online applications and phone calls online made it very easy for us in a time where we couldn't leave ...
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Jun 29,2020
Jun 29,2020
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I had a very good experience. The agent I spoke to was very communicative and patient with me as I didn’t understand what the plots mean to check which house on the brochure, but he explained to me on how to check. I am ...
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Jun 29,2020
Jun 29,2020
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I’ve dealt with Amanda and Jess the last week, moving very quickly through the process and keeping me up to date and feeling very secure about first time renting! It was an absolute breeze and I’m surprised I’d never heard of Ascent ...
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Jun 24,2020
Jun 24,2020
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I dealt with both Tom and Amanda moving into my new home during the COVID-19 pandemic. Both of them were absolutely amazing! Always happy to help no matter. Tom immediately sent me a video tour and was helpful through the whole deposit process, and Amanda ...
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Jun 24,2020
Jun 24,2020
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Robert went above and beyond to make sure my new property management honoured their deal proposed 1 year ago when I first moved in. He acted promptly, professionally and put me at ease. This has been the general theme with Ascend, and as someone who's been ...
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Jun 22,2020
Jun 22,2020
24
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I had a very negative experience with this agency all around on several aspects during my short 1 year tennancy.
The one that stands out the most is that I was bullied into "confirming" I would end my one year contract because I was applying to ...
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Jun 24, 2020
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The maintenance issues were reported long before the COVID19 lockdown so to use the current situation we find ourselves in, in order to facilitiate your response is disgraceful. Please see picture attached of when the smoke alarm problem was raised (10th March) and when the UK lockdown started (23rd March). For 23 days I would hear a very loud beep every few minutes causing me stress and sleepless nights as well as not being fire safe.
Regarding the rodents: Yes I did in fact report this pro ...
Jun 19,2020
Jun 19,2020
37
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They make you write a positive review before you move so it looks like they are great, but in all honesty they scum you out of your deposit once you vacate the premises. They charges me £138 for " light cleaning" in a two bedroom flat. Please ...
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Jun 26, 2020
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You would say that though wouldn't you, could please kindly show any proof that I was aggressive in any way. ...
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Tenant Fees
Current Tenancies & Company lets Signed Before 1st June 2019All fees include VAT:
Renewal fee: £180
Company let application Fees: £300
Company let Renewal fee: £180
New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019
Holding Deposit (per tenancy)
One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
CMP: PropertyMark
Redress Scheme: The Property Ombudsman Last updated at 07/03/2022, 2:02 PM by
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Last updated at 1:02 PM 07/03/2022 by
Best Letting Agent in Manchester 
