90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ...
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Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Latest Reviews
7th Nov 2024
reviewed by 'Liu'
15th Aug 2024
reviewed by 'Chiara johnson'
19th Jun 2024
reviewed by 'Natasha'
26th Feb 2024
reviewed by 'Nick'
19th Jan 2024
reviewed by 'Fergal'
18th Dec 2023
reviewed by 'Daniel'
Opening Hours
Address
Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 3 | 1193 | 73 | 19 | 0 | 23 | 0 | 33 | 6 |
Areas covered
- M3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
Images & Videos
Feb 26,2021
Feb 26,2021
29
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As a landlord I found their service deeply unsatisfactory and their treatment of my tenants unacceptable.
Over the course of managing my property they failed to spot water damage in an inspection, failed to get a contractor to attend to damage once requested for 3 months, ...
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Feb 16,2021
Feb 16,2021
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Fantastic experience! Katie was very helpful and enthusiastic about the property which I viewed. She was friendly, chatty and handled any concerns quickly and efficiently, but let us take our time to look around. At no point did I feel rushed or under pressure. After ...
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Feb 16,2021
Feb 16,2021
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Lovely & friendly, sold the apartment really well! Excited to get moved in ! Thank you For all your help Katie...
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Feb 14,2021
Feb 14,2021
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Really helpful and prompt information on a property I ended up renting! I'd definitely recommend Ascend for a fast and easy service....
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Feb 11,2021
Feb 11,2021
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Service has been excellent from the get go from initially dealing with Ben who sent me two other properties to view whilst the video was recorded for the one I enquired about, to Katie who has dealt with all my queries to which these were ...
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Feb 10,2021
Feb 10,2021
0
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Adent was Very professional indeed. Was very helpful and kept in touch as I have a very demanding job with no time to house hunt. 5 stars is not enough for the assistance he provided....
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Feb 10,2021
Feb 10,2021
0
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Arden was lovely and helpful from start until we received our apartment offer. The whole experience has been so fast and exciting thanks to Ardent and because of him we have a beautiful new home to move into!...
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Feb 09,2021
Feb 09,2021
0
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I am really pleased with this Agency. I worked with Katie, who was extremely helpful in finding my new home! She answered all of my questions I had, arranged for a face to face viewing so I could see the property. Referencing process and application ...
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Feb 08,2021
Feb 08,2021
0
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I have recently applied to rent a property and dealt with Katie Blackburn.Katie was extremely efficient and provided the information I required in a prompt manner.She has excellent communication skills and has kept me updated throughout.I wanted to thank Katie for all ...
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Feb 04,2021
Feb 04,2021
0
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Very pleased with the service provided by Ardent. He was very professional and clear. The viewing went smoothly and the process of obtaining the house was very easy. Thank you Ardent...
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Feb 03,2021
Feb 03,2021
0
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After a rather awful experience with our previous lettings agent and having to cut our contract early - it was a very refreshing change dealing with someone so professional and friendly!
We were showed round a number of properties by Katie and both myself and ...
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Jan 29,2021
Jan 29,2021
0
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Brilliant service today from Katie. One of the nicest agents I’ve met recently when viewing properties. Very knowledge about the development, answered all my questions. Highly recommended....
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Jan 28,2021
Jan 28,2021
0
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Katy was so friendly helpful informative, efficient and pleasant.
Best letting agent I've ever come across.
Everything was done really quickly and professionally...
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Jan 28,2021
Jan 28,2021
0
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Amazing service thank you so much! Really simple and straightforward process which we felt supported throughout. Covid 19 government guidelines were followed at all times during the visit and staff were available to support us at all stages of the application process. Katie was so helpful ...
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Jan 23,2021
Jan 23,2021
0
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Thanks to Ascend the whole renting process from viewings to contract signing was easy and efficient! In my last 6 years of renting this has by far been the most hassle free process. Viewings were offered virtually or in person in a covid secure way, and ...
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Jan 22,2021
Jan 22,2021
0
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I'd put 10 stars if it was possible. Ardent was very professional, polite and helpful. I wish every estate agent was like that. Thanks again mate!...
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Jan 15,2021
Jan 15,2021
0
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We would like to thank Ektha for such amazing help with us finding a place in Manchester. Every property she showed us around, age had so much knowledge and enthusiasm about the place and you could tell she’d really done her research for the ...
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Jan 13,2021
Jan 13,2021
0
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Ardent was very gentle and straight forward on explaining things to me about the house , he told me everything I needed to know and he answered a every question that I ask
His service was excellent...
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Jan 12,2021
Jan 12,2021
0
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Very frustrated, my tenancy ended over a month ago and receiving zero correspondence about the return of my deposit. Have rang and emailed and not getting through to anyone who can help. This is a big red flag to keep customers waiting so long....
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Jan 12,2021
Jan 12,2021
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Such an easy process; far better than many other letting agents I've worked with in the past. From start to finish it was super easy....
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Jan 10,2021
Jan 10,2021
0
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Very professional and understanding, making the entire experience go smoothly.
It is great having every step clearly explained when you are not familiar with the entire letting process....
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Jan 07,2021
Jan 07,2021
0
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Amanda has sorted out my tenancy agreement in a short space of time, she is very efficient and professional and has made the process easy for myself, with great communication....
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Jan 07,2021
Jan 07,2021
0
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Very easy and smooth viewing with Mr Ardent. I commend his extreme patience?????? my family had a great time viewing the property...
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Jan 05,2021
Jan 05,2021
0
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Tom has been amazing handling everything for me and my partner considering he wasn’t the state agent we was dealing with originally, amazing knowledge of things and guarantees a smooth situation regardless of the issue!
Thank you Tom!...
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Dec 28,2020
Dec 28,2020
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Very easy and clear process. I thought renting in 2020 would be a nightmare, but I was informed and assisted throughout the whole process....
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Dec 21,2020
Dec 21,2020
0
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I moved from Reading To Manchester, contacted few agents but Ascend gave me fast reply explaining each & every thing I need to do to rent a property. Mr Irfan is very helpful & guided me through out the process and made easy to complete it. Glad ...
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Dec 18,2020
Dec 18,2020
0
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There was some complications with my application as I am relocating from overseas. Coming close to Christmas time was not on our side. Amanda provided empathetic, friendly and logical solutions to the situation. She was always available on her mobile for the finer details. The ...
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Dec 16,2020
Dec 16,2020
0
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Tom was very efficient and helpful with helping me secure my property.
He answered all my questions and was able to get me the exact property I wanted.
Thank you for being so helpful and EFFICIENT with the responses....
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Dec 16,2020
Dec 16,2020
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Very swift and easy process. Great communication and how Tom was always available for any information we needed or queries....
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Dec 15,2020
Dec 15,2020
0
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Even when I wasn't able to get my dream flat they helped me relentlessly to find another however with the help of Tom Billington was able to get the initial flat after all.
This is my first time renting and Ascend has made it a ...
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Amanda Field
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Ardent
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Ektha Mehta
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Tom Billington
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Tenant Fees
Current Tenancies & Company lets Signed Before 1st June 2019All fees include VAT:
Renewal fee: £180
Company let application Fees: £300
Company let Renewal fee: £180
New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019
Holding Deposit (per tenancy)
One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
CMP: PropertyMark
Redress Scheme: The Property Ombudsman Last updated at 07/03/2022, 2:02 PM by
Complaints Procedure
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Last updated at 1:02 PM 07/03/2022 by
Best Letting Agent in Manchester 
