Manchester City Centre, Manchester, M3
4.7/5, 1377 reviews
94% recommended
90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 87% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 3 1192 73 19 0 23 0 33 6
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“The viewing was arranged only 24 hours in advance and the ......”

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Feb 15,2016
Minithumbup
Robert
By: 'Áine'
Feb 15,2016
0 people found
this helpful
The viewing was arranged only 24 hours in advance and the estate agent couldn't have been more accommodating. The viewing was professional and informative and communication following the viewing has also been excellent. We were informed almost straight away that we had been accepted for rental....
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Good
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“Friendly staff and timely reply from the team. Happy with ......”

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Feb 15,2016
Minithumbup
By: 'Satish'
Feb 15,2016
0 people found
this helpful
Friendly staff and timely reply from the team. Happy with the current move, thanks for all your help and quick replies, appreciate your efforts :)...
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Comment on agent fees
No issues with agent fees, but this fees should cover immigration charges...!!
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“This has been my first experience in renting out a ......”

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Feb 04,2016
Minithumbup
Robert
By: 'Justas'
Feb 04,2016
0 people found
this helpful
This has been my first experience in renting out a flat from a letting agency, and so far, it has been a pleasant one. I was greeted outside the property i was viewing by Robert, he was very polite and friendly, gave a nice overview ...
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Comment on agent fees
The fees are what we came to expect, and are reasonable compared to what other agencies are asking.
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“Robert and Nicole have been very helpful and the overall ......”

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Feb 02,2016
Minithumbup
Robert
By: 'Luca'
Feb 02,2016
0 people found
this helpful
Robert and Nicole have been very helpful and the overall process from finding the right home to finalising the agreement has been very efficient....
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“My husband and I chose Ascend to sell our property ......”

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Feb 02,2016
Minithumbup
By: 'PJW'
Feb 02,2016
0 people found
this helpful
My husband and I chose Ascend to sell our property in Manchester City Centre. The professional photos and walk through video arranged by Ascend really did our apartment justice. The day our apartment went to market we had a viewing and offer within 24 hours. The ...
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Comment on agent fees
Happy to pay the well earnt commission. A very fair rate.
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“Ascend were a very helpful estate agent when I was ......”

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Feb 02,2016
Minithumbup
By: 'Olivia'
Feb 02,2016
0 people found
this helpful
Ascend were a very helpful estate agent when I was trying to find a property to rent. They were easy to speak to on the phone and contact via email/text. Helena especially made the process very straight forward and I would definitely use Ascend ...
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“I was very pleased to have met Robert. He was ......”

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Feb 01,2016
Minithumbup
Robert
By: 'Robert'
Feb 01,2016
0 people found
this helpful
I was very pleased to have met Robert. He was very polite at all time and the process was very fast. I and my boyfriend closed the deal with him just a few hours after viewing of the flat....
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“Mr. Healy was very professional and friendly when showing the ......”

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Feb 01,2016
Minithumbup
Robert
By: 'Mr.'
Feb 01,2016
0 people found
this helpful
Mr. Healy was very professional and friendly when showing the flat. He was always available during the whole process to answer any questions I had either by email or phone....
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“This agency are extremely professional, friendly, easy to contact and ......”

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Feb 01,2016
Minithumbup
By: '8150daniel'
Feb 01,2016
0 people found
this helpful
This agency are extremely professional, friendly, easy to contact and very helpful. From viewing right through to signing the contract they have made life very simple - I would highly recommend them!...
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“So far Our experience with Ascend has been very pleasant ......”

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Jan 28,2016
Minithumbup
By: 'Paris'
Jan 28,2016
0 people found
this helpful
So far Our experience with Ascend has been very pleasant and surprisingly stress free! Helena was a great help from start to finish. She explained everything thoroughly and answered any questions that we had! We did have our reservations about some of the fees but ...
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Comment on agent fees
A bit pricey but once broken down we understood
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“We we're greeted on time at the specified location and ......”

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Jan 28,2016
Minithumbup
Robert
By: 'Fotini'
Jan 28,2016
0 people found
this helpful
We we're greeted on time at the specified location and shown an amazing apartment that matched all of the details of the advert!! We were so impressed with property and Rob allowed us to ask any questions we wanted. Referencing was also quick and easy ...
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Comment on agent fees
Good
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“The staff at Ascend are very polite, pleasant and helpful, ......”

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Jan 27,2016
Minithumbup
Robert
By: 'Tamara'
Jan 27,2016
0 people found
this helpful
The staff at Ascend are very polite, pleasant and helpful, and are happy to discuss and talk you through the process. The agent that showed me the property, Rob, was especially pleasant, polite and attentive. I am however disappointed with the lack of transparency on ...
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Comment on agent fees
Agent fees are per person - ƒâ€š‚£300 with VAT for two people, which is quite steep for a 1 bedroom flat where the couple is sharing. Hidden fees such as checking out fee of ƒâ€š‚£45 taken from the deposit wasn't made clear until we had committed to the property. There is a fee for your deposit to be held.
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“Rob was polite, friendly and answered all my questions in ......”

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Jan 22,2016
Minithumbup
Robert
By: 'Ashley'
Jan 22,2016
0 people found
this helpful
Rob was polite, friendly and answered all my questions in plenty of detail. I was impressed with how impartial his manner was. These factors allowed me to make an informed decision with feeling rushed or pressurized....
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Comment on agent fees
Standard, acceptible level
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“Rob has been more than helpful with me to secure ......”

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Jan 20,2016
Minithumbup
Robert
By: 'Lauren'
Jan 20,2016
0 people found
this helpful
Rob has been more than helpful with me to secure my new apartment, very consistent and i would recommend. Massive help for me to get my own place....
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“The staff (Helena, Nicole and Ryan) at Ascend could not ......”

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Jan 18,2016
Minithumbup
By: 'Phil'
Jan 18,2016
0 people found
this helpful
The staff (Helena, Nicole and Ryan) at Ascend could not have been more helpful. They were professional, courteous and did all that they could to ensure we moved into our chosen property as quickly as possible. I would recommend Ascend very highly....
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“Robert was extremely helpful throughout the property viewing and the ......”

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Jan 15,2016
Minithumbup
Robert
By: 'Talia'
Jan 15,2016
0 people found
this helpful
Robert was extremely helpful throughout the property viewing and the steps we had to take after to secure the flat, all being on the same day. Even though it had been a stressful morning for him, he was still able to remain friendly and professional ...
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Comment on agent fees
The fees seemed appropriate for the location and the help received.
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“when I was looking for a flat in let offices ......”

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Jan 13,2016
Minithumbdown
By: 'Ascend'
Jan 13,2016
0 people found
this helpful
when I was looking for a flat in let offices I found Ascend Properties. I met Helena Ford (an employee there) and she helped me a lot to looking for flat that I want. In addition every thing that I did in contract was easy ...
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“The agents were very friendly, precise and helpful to give ......”

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Jan 12,2016
Minithumbup
By: 'Emmanuel'
Jan 12,2016
0 people found
this helpful
The agents were very friendly, precise and helpful to give explanation to any questions concerning the property and Landlord. They are professionals and well trained...
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Comment on agent fees
Is high
Was this helpful? Yes

“I appreciate what he did for us , he was very ......”

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Jan 12,2016
Minithumbup
Robert
By: 'Yousiff'
Jan 12,2016
0 people found
this helpful
I appreciate what he did for us , he was very kindly and friendly. So thanks I appreciate what he did for us , he was very kindly and friendly. So thanks...
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“Both very friendly and helpful. I met Rob in person ......”

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Jan 12,2016
Minithumbup
Robert
By: 'rutterest92'
Jan 12,2016
0 people found
this helpful
Both very friendly and helpful. I met Rob in person for a viewing and he was polite, courteous, organised and informed. He helped me to be very efficient in securing my property, talking me through the steps and what I needed to do to take ...
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Comment on agent fees
Fairly industry standard. Good.
Was this helpful? Yes

“Firstly, when Antonio and I went to the state agency ......”

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Jan 11,2016
Minithumbup
Robert
By: 'Almudena'
Jan 11,2016
0 people found
this helpful
Firstly, when Antonio and I went to the state agency Robert had a really friendly way speaking with us and also he gave us good advices. He was in contact with us until we found the correct property. Robert helped us a lot. Secondly, Helen ...
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Comment on agent fees
Good
Was this helpful? Yes

“Robert was extremely helpful and very friendly. We highly appreciated ......”

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Jan 07,2016
Minithumbup
Robert
By: 'Sarah'
Jan 07,2016
0 people found
this helpful
Robert was extremely helpful and very friendly. We highly appreciated his expertise and knowledge of the flat and would definitely recommend him :)...
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“Helena was very professional and gave all the details. She ......”

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Jan 06,2016
Minithumbup
By: 'Govind'
Jan 06,2016
0 people found
this helpful
Helena was very professional and gave all the details. She was thorough in her explanations and considered all the requests. Her email responses and phone calls were quite prompt so overall we are happy with the services....
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Comment on agent fees
I feel its a high since other agents were charging only 180. Charges needs to be reduced.
Was this helpful? Yes

“Thank you Helena for being courteous, professional, helpful and polite. ......”

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Nov 30,2015
Minithumbup
By: 'G'
Nov 30,2015
0 people found
this helpful
Thank you Helena for being courteous, professional, helpful and polite. It was you who sealed the deal on the purchase. Not only did you help by giving excellent local information but by always getting back in touch, organizing further viewings and helping with the lettings ...
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“I went a viewed a rental property with Helana and ......”

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Nov 27,2015
Minithumbup
By: 'Ryan'
Nov 27,2015
0 people found
this helpful
I went a viewed a rental property with Helana and found her approach very warm and welcoming from the beginning and considering the property was new to the agency she was very knowledge and thorough with the viewing. After the viewing Helena was quick to ...
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Comment on agent fees
I thought the fees were fair and very competitive
Was this helpful? Yes

“Very friendly and professional. Ashley was very knowledgable about the ......”

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Nov 20,2015
Minithumbup
By: 'Rachael'
Nov 20,2015
0 people found
this helpful
Very friendly and professional. Ashley was very knowledgable about the property and the area, and was honest yet approachable throughout....
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“A very professional, helpful and friendly team that works seamlessly ......”

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Nov 03,2015
Minithumbup
By: 'Uwe'
Nov 03,2015
0 people found
this helpful
A very professional, helpful and friendly team that works seamlessly to provide a great service. I was in particular impressed with their fast, efficient and very transparent communications, always keeping me, the buyer, up-to-date. Would definitely recommend.....
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“I am currently selling my property with Ascend and they ......”

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Nov 02,2015
Minithumbup
By: 'Claire'
Nov 02,2015
0 people found
this helpful
I am currently selling my property with Ascend and they have been very helpful. They are very knowledgeable about my property and the surrounding area and have given me excellent advise throughout. After having professional photographs taken and booking in several viewings, Ascend have found ...
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“I have rented with 7 different estate agents in Manchester and ......”

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Oct 30,2015
Minithumbup
Robert
James Hardern
By: 'Alexa'
Oct 30,2015
0 people found
this helpful
I have rented with 7 different estate agents in Manchester and Ascend were by far the best to date. I usually call estate agents for viewings, but instead I sent them a message via their website. Ashley Cobban got back to me the same day to ...
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“I have applying with ASCEND agent I found them lovely ......”

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Oct 29,2015
Minithumbup
Robert
By: 'Abdulhamid'
Oct 29,2015
0 people found
this helpful
I have applying with ASCEND agent I found them lovely people and good behavior They do them best way to help you thank you for ASCEND to find a property for me...
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3