Manchester City Centre, Manchester, M3
4.7/5, 1376 reviews
94% recommended
90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
88% lettings fee satisfaction



Property Features

Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 87% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 3 1192 72 19 0 23 0 33 6
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Everyone was very helpful and friendly, making the whole process ......”

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Apr 20,2016
Minithumbup
Robert
By: 'Emma'
Apr 20,2016
0 people found
this helpful
Everyone was very helpful and friendly, making the whole process a lot easier. They were very cooperative and quick to respond to any questions or queries I had with regards to the move, I recommend them highly. The referencing was also handled extremely professionally and ...
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“The agent was polite and delighted to help us with ......”

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Apr 19,2016
Minithumbup
By: 'Valentina'
Apr 19,2016
0 people found
this helpful
The agent was polite and delighted to help us with the rental contract, clearly explaining the process and terms to complete it....
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good
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“Ryan has been professional and clear to explain everything we ......”

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Apr 19,2016
Minithumbup
By: 'Vincenzo'
Apr 19,2016
0 people found
this helpful
Ryan has been professional and clear to explain everything we need to know about the property, the rent and procedure due to respect....
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good
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“Would highly recommend to family and friends - very helpful, ......”

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Apr 15,2016
Minithumbup
By: 'Sorsola'
Apr 15,2016
0 people found
this helpful
Would highly recommend to family and friends - very helpful, friendly and efficient. Would definitely use again. The whole process was very quick and painless....
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Comment on agent fees
Letting fees are never good
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“My partner and I are moving into our first flat ......”

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Apr 14,2016
Minithumbup
By: 'MelRamsay'
Apr 14,2016
0 people found
this helpful
My partner and I are moving into our first flat together and Helena made the whole process incredibly simple. She talked through every aspect of payment, walked us through the different steps we would have to take and answered all of our questions thoroughly. All ...
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Good
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“I have just begun my relationship with Ascend Properties and ......”

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Apr 12,2016
Minithumbdown
By: 'Aaron'
Apr 12,2016
2 people found
this helpful
I have just begun my relationship with Ascend Properties and so far, I must say, I'm not impressed. During the process of looking around the flat I eventually decided on, I asked the agent multiple questions. An important answer for me was whether the flat ...
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*
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“waste of time. they're probably going extra mile when you ......”

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Apr 12,2016
Minithumbdown
James Hardern
By: 'current'
Apr 12,2016
31 people found
this helpful
waste of time. they're probably going extra mile when you are looking for renting a place, but once you have a contract, forget about support....
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Was this helpful? Yes
By: Adam Stephenson
May 10, 2016
View all comments (1)
I'm sorry to hear you feel this way. We do strive to go that extra mile (as you'll see in our other reviews) so i'd like to speak to you personally to address the concerns you've raised. As you've not left your contact details, please could you give me a call on 0161 637 8336 to discuss? Many thanks. Adam @ Ascend. ...

“Ryan consistently went above and beyond and provided a truly ......”

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Apr 11,2016
Minithumbup
By: 'Jennifer.Raws'
Apr 11,2016
0 people found
this helpful
Ryan consistently went above and beyond and provided a truly personal service. Made the process of buying a property a great experience. Definitely the best interaction i've had with an estate agent....
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“very professional and easy to deal with, I would recommend ......”

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Apr 04,2016
Minithumbup
By: 'Tim'
Apr 04,2016
0 people found
this helpful
very professional and easy to deal with, I would recommend to anyone looking to rent or buy in the Manchester area....
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good
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“Rob was a very cheery and helpful agent. He was ......”

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Mar 28,2016
Minithumbup
Robert
By: 'Callum'
Mar 28,2016
0 people found
this helpful
Rob was a very cheery and helpful agent. He was able to answer a lot of our questions about the property and area. He gave us lots of time to look at the property and wasn't rushing the viewing and trying to get us out ...
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“The agent was very helpful and the agency answered all ......”

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Mar 23,2016
Minithumbup
By: 'Dan'
Mar 23,2016
0 people found
this helpful
The agent was very helpful and the agency answered all questions.However, The extent to which they required information regarding id, current employers, address, guarantors etc seemed excessive...
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Bad
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“Helena and Ascend Have made this process so far very ......”

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Mar 23,2016
Minithumbup
By: 'Liam'
Mar 23,2016
0 people found
this helpful
Helena and Ascend Have made this process so far very straight forward and convenient. She approaches her work in a professional manner....
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Good
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“very nice and friendly! Rob was very informative and efficient. ......”

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Mar 21,2016
Minithumbup
Robert
By: 'JK'
Mar 21,2016
0 people found
this helpful
very nice and friendly! Rob was very informative and efficient. everything went smoothly and Rob helped us to get the property ASAP...
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Comment on agent fees
fees as usual, could be lower!
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“Really helpful and friendly, the whole process was simple and ......”

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Mar 13,2016
Minithumbup
Robert
By: 'Caine'
Mar 13,2016
0 people found
this helpful
Really helpful and friendly, the whole process was simple and easy and Rob maintained good communication throughout. Would definitely recommend him as a point of contact....
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Comment on agent fees
They are what they are however it was well worth working through Rob to get everything done so all in all it is quite fair.
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“The first Lettings Advisor I've ever met in my entire ......”

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Mar 11,2016
Minithumbup
Robert
By: 'JillB'
Mar 11,2016
0 people found
this helpful
The first Lettings Advisor I've ever met in my entire life that knew what he was doing and how to do his job. This is the first time I've ever used Ascend and would now pick it above all others based on the competence of ...
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“Robert has been fantastic throughout the whole process of renting ......”

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Mar 11,2016
Minithumbup
Robert
By: 'RobLee'
Mar 11,2016
0 people found
this helpful
Robert has been fantastic throughout the whole process of renting our apartment. His communication was fantastic. I can't recommend him enough....
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Comment on agent fees
As expected
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“Rob was very nice showing us around the flat, he ......”

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Mar 11,2016
Minithumbup
Robert
By: 'AC'
Mar 11,2016
0 people found
this helpful
Rob was very nice showing us around the flat, he was able to answer our questions and left us with his contact number so we could secure the flat. We loved it!...
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Good
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“The office is well organized and the employees are quite ......”

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Feb 29,2016
Minithumbup
By: 'Mohammed'
Feb 29,2016
0 people found
this helpful
The office is well organized and the employees are quite friendly and professional when the deal with you that my opinion....
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Comment on agent fees
Too much fees
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“Ryan was very friendly, we had been let down by ......”

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Feb 25,2016
Minithumbup
Robert
By: 'S'
Feb 25,2016
0 people found
this helpful
Ryan was very friendly, we had been let down by a lot of estate agents that week cancelling bookings at the last minute. Despite there being offers from other prospective tenants he took all of our details to give to the landlord and explained the ...
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Comment on agent fees
The fees were pretty standard and all of them were explained up front whilst we were at the viewing.
Was this helpful? Yes

“The customer service has been very professional and Helena especially ......”

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Feb 24,2016
Minithumbup
Robert
By: 'Daniel'
Feb 24,2016
0 people found
this helpful
The customer service has been very professional and Helena especially had been very helpful with everything. Good company and professional....
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“The whole experience of finding a property with Ascend was ......”

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Feb 24,2016
Minithumbup
By: 'Emma'
Feb 24,2016
0 people found
this helpful
The whole experience of finding a property with Ascend was easy and enjoyable. Ryan was friendly, helpful and knowledgeable on the area - quick to answer any questions we had and flexible to our needs. He went above and beyond to help us secure the ...
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“Very helpful. Very clear on the property and cost of ......”

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Feb 23,2016
Minithumbup
Robert
By: 'Ryan'
Feb 23,2016
0 people found
this helpful
Very helpful. Very clear on the property and cost of the apartment. Was quick to reply with any questions. Highly recommend ascend....
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Good
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“Excellent. Answered all questions I had regarding property. Both Rob ......”

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Feb 23,2016
Minithumbup
Robert
By: 'Sayed'
Feb 23,2016
0 people found
this helpful
Excellent. Answered all questions I had regarding property. Both Rob and Nicole were prompt and that is something that I value....
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Good
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“Fantastic welcoming to the property, knew what they were talking ......”

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Feb 17,2016
Minithumbup
By: 'Ben_Morgan'
Feb 17,2016
0 people found
this helpful
Fantastic welcoming to the property, knew what they were talking about & managed to answer all the questions I had for them. So much so that I decided take the property & over the moon with my descision, thank you!...
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“Very good and professional and swift show round with everything ......”

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Feb 17,2016
Minithumbup
Robert
By: 'R'
Feb 17,2016
0 people found
this helpful
Very good and professional and swift show round with everything covered.Would highly recommend this Agent to anyone in the market....
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Good
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“So far we are very pleased with Ascend, although we ......”

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Feb 16,2016
Minithumbup
Robert
By: 'Tom'
Feb 16,2016
0 people found
this helpful
So far we are very pleased with Ascend, although we have only really had email and some telephone correspondence with them, they are always quick to reply and very helpful....
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Comment on agent fees
About the going rate
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“I find Ascend Properties company are very helpful and nice ......”

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Feb 16,2016
Minithumbup
By: 'Toochukwu'
Feb 16,2016
0 people found
this helpful
I find Ascend Properties company are very helpful and nice staff.i am so happy to rent from them and i hope to rent through them next time...
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“Rob was very warm and friendly and was happy to ......”

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Feb 16,2016
Minithumbup
Robert
By: 'eilishmccausland'
Feb 16,2016
0 people found
this helpful
Rob was very warm and friendly and was happy to answer all questions I had about the property and the area. I would happily recommend him to any of my friends!...
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Comment on agent fees
Fees were as expected, and nothing outrageous :)
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“I attended the viewing and found the estate agent extremly ......”

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Feb 15,2016
Minithumbup
Robert
By: 'Lionel'
Feb 15,2016
0 people found
this helpful
I attended the viewing and found the estate agent extremly informative and professional. He was also quick to inform us on yhe the progress about our application following our viewing....
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“The viewing was arranged only 24 hours in advance and the ......”

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Feb 15,2016
Minithumbup
Robert
By: 'Áine'
Feb 15,2016
0 people found
this helpful
The viewing was arranged only 24 hours in advance and the estate agent couldn't have been more accommodating. The viewing was professional and informative and communication following the viewing has also been excellent. We were informed almost straight away that we had been accepted for rental....
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Good
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3