Manchester City Centre, Manchester, M3
4.7/5, 1376 reviews
94% recommended
90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
88% lettings fee satisfaction



Property Features

Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 87% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 3 1192 72 19 0 23 0 33 6
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Everyone I've dealt with has a great sense of professionalism ......”

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Jun 29,2016
Minithumbup
By: 'MattCerrone'
Jun 29,2016
0 people found
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Everyone I've dealt with has a great sense of professionalism and urgency to progress quickly. Thanks all. Looking forward to moving in....
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“Rob was very friendly, welcoming and helpful from the beginning.......”

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Jun 28,2016
Minithumbup
Robert
By: 'Ksenija'
Jun 28,2016
0 people found
this helpful
Rob was very friendly, welcoming and helpful from the beginning. Showed around, told about the property and left very good impression. Also, he was helping along, regards fees procedure and necessary details to be provided. All together he made part of application process easy and ...
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“Rob has done an excellent job, he was very helpful ......”

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Jun 13,2016
Minithumbup
Robert
By: 'Magki'
Jun 13,2016
0 people found
this helpful
Rob has done an excellent job, he was very helpful professional and easy to deal with. All the way through the process he has been very cooperating. A big thank you to him and all the staff in the office....
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“Had my viewing with Robert. Polite and helpful. Also helpful ......”

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Jun 13,2016
Minithumbup
Robert
Lora Barker
By: 'Chis'
Jun 13,2016
0 people found
this helpful
Had my viewing with Robert. Polite and helpful. Also helpful with any questions via email and phone calls. Dealt with Laura via email, very helpful and made all the documents easy signing easy and straight foward...
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Comment on agent fees
Good and get alot more than you pay for
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“Great experience using Ascend for renting in the city centre. ......”

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Jun 07,2016
Minithumbup
By: 'Gabrielle'
Jun 07,2016
0 people found
this helpful
Great experience using Ascend for renting in the city centre. Terrie was very helpful, enthusiastic and professional on each of the visits we did that day before we found the perfect flat. He even helped me source nearby parking for the flat....
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Comment on agent fees
A little high compared to others, but felt the service was representative of the cost.
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“We are a young couple moving into our first property ......”

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Jun 06,2016
Minithumbup
By: 'Hayley'
Jun 06,2016
0 people found
this helpful
We are a young couple moving into our first property together. Terrie was really helpful showing us around the flat and answering all our questions there and then. Within minutes of the viewing, Terrie had agreed everything for us with the Landlord. Terrie and all ...
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Comment on agent fees
Although the fees seem high, admittedly I have come across other Agencies whose fees are much higher. Either way, it didn't put us off renting the property.
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“Robert was very friendly and helpful. He gave a very ......”

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Jun 06,2016
Minithumbup
Robert
By: 'Alexa'
Jun 06,2016
0 people found
this helpful
Robert was very friendly and helpful. He gave a very good tour of the flat, and explained in great detail about the fees and the contract. Highly recommended!...
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“Robert is a great agent! He is always accessible and ......”

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Jun 02,2016
Minithumbup
Robert
By: 'Kristina'
Jun 02,2016
0 people found
this helpful
Robert is a great agent! He is always accessible and quickly reply to any our our questions that occur during the rental process, which makes it much easier and stress- free....
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Comment on agent fees
Agent's fees where average.
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“Nicole's customer service and assistance with organising our move has ......”

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Jun 01,2016
Minithumbup
By: 'Karis'
Jun 01,2016
0 people found
this helpful
Nicole's customer service and assistance with organising our move has been fantastic, we have received great communication and all of our referencing and documentation has been completed with ease....
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“Renting through Ascend was a fast and very easier process, ......”

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Jun 01,2016
Minithumbdown
By: 'Jake'
Jun 01,2016
0 people found
this helpful
Renting through Ascend was a fast and very easier process, I felt that I received very good service from the viewing to the referencing process. All my queries were answered fast and comprehensively. I would recommend this estate agent to anyone....
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“Nicole was thorough and personable. She answered all the questions ......”

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May 30,2016
Minithumbup
By: 'MJ'
May 30,2016
0 people found
this helpful
Nicole was thorough and personable. She answered all the questions I had and was very organised. Nicole made me view Ascend as a very professional estate agents that I would recommend based on my experience so far....
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Comment on agent fees
Bad. Keep adding up.
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“Terrie was really helpful while we were looking for a ......”

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May 27,2016
Minithumbup
By: 'Rhys'
May 27,2016
0 people found
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Terrie was really helpful while we were looking for a new flat. He showed me around 3 flats in one go and when I wanted to view one again he got it arranged for the same day. Great customer service....
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“After looking for a 2 bed flat for over 6 weeks- me ......”

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May 25,2016
Minithumbup
By: 'Beth'
May 25,2016
0 people found
this helpful
After looking for a 2 bed flat for over 6 weeks- me and a friend found a property online on Ascend (through rightmove) and we were able to view it straight away! The whole team at Ascend have been extremely helpful throughout the whole process; answering all ...
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Comment on agent fees
Agent Fees were reasonable and fair! (Cheaper than most other city estate agents fees)
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“Great agent, gave a fully comprehensive tour of the flat ......”

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May 24,2016
Minithumbup
Robert
By: 'Matt'
May 24,2016
0 people found
this helpful
Great agent, gave a fully comprehensive tour of the flat and also showed a seperate option within the building. Took time with me and answered all questions well....
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Comment on agent fees
The agents fees are regular conpared with other agents
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“Very friendly and helpful staff. They reply to emails quickly ......”

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May 24,2016
Minithumbup
By: 'Greg'
May 24,2016
0 people found
this helpful
Very friendly and helpful staff. They reply to emails quickly to resolve any issues faced. Would absolutely use again in the future....
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Comment on agent fees
Agents fees seem pretty fair and are competitive with other firms.
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“Rob was really friendly and helpful and answered all the ......”

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May 23,2016
Minithumbup
Robert
By: 'Emily'
May 23,2016
0 people found
this helpful
Rob was really friendly and helpful and answered all the questions I've had so far. He's also responded quickly and other staff members have so far, made the process very easy- thanks!...
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“Every member of staff at Ascend have been so helpful ......”

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May 19,2016
Minithumbup
By: 'Emily'
May 19,2016
0 people found
this helpful
Every member of staff at Ascend have been so helpful and patient whilst helping us find the flat we really loved! Helena especially has kept in constant contact with us, answering all the questions, helping us understand all of the information and making us feel ...
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Comment on agent fees
Agent fees are fair! You expect prices to be higher in a city centre, especially Manchester, ascend have been patient whilst we worked out funds ect!
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“I went into the office to arrange a viewing for ......”

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May 18,2016
Minithumbup
By: 'Thomas'
May 18,2016
0 people found
this helpful
I went into the office to arrange a viewing for that day, Ryan was brilliant in getting it all sorted and told me the fees upfront. I got to the property and was very surprised to find an agent was there on time! Already happy, ...
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Comment on agent fees
The fees are simple and transparent. Single agents fee. Single legally required "Right to Rent" fee. Single deposit fee. No BS "check in/check out" fee.
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“Terrie was super lovely and helpful, explained everything well and ......”

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May 18,2016
Minithumbup
By: 'Sophie'
May 18,2016
0 people found
this helpful
Terrie was super lovely and helpful, explained everything well and it was a really positive experience! Would definitely recommend Ascend....
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“Terrie was very helpful, polite and punctual. He has had ......”

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May 18,2016
Minithumbup
By: 'Anna'
May 18,2016
0 people found
this helpful
Terrie was very helpful, polite and punctual. He has had excellent manners. I would definitely recommend that agent to anyone that appreciates punctuality and their time to be respected....
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“Very helpful, with excellent friendly manners. Good communication, very organised ......”

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May 17,2016
Minithumbup
Robert
By: 'Efi'
May 17,2016
0 people found
this helpful
Very helpful, with excellent friendly manners. Good communication, very organised and always respond direclty on the emails. I would absolutely recommend Ascend Properties to anyone....
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“Absolutely a great service in general, charming way to do ......”

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May 17,2016
Minithumbup
Robert
By: 'Maria'
May 17,2016
0 people found
this helpful
Absolutely a great service in general, charming way to do the viewing, fast response to every enquire that we made.. Excellent way to start a long relationship with this agency, leave me a very good expectations....
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Comment on agent fees
Good
Was this helpful? Yes

“Ryan and Helena went over and beyond looking for a ......”

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May 12,2016
Minithumbup
By: 'Nathan'
May 12,2016
0 people found
this helpful
Ryan and Helena went over and beyond looking for a flat for my friend and I. There was consist communications and we've found an apartment that we're so happy to move into. Thank you both!!...
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Comment on agent fees
good
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“I am very happy with the agency. I found exactly ......”

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May 12,2016
Minithumbup
By: 'Denis'
May 12,2016
0 people found
this helpful
I am very happy with the agency. I found exactly what I was looking for for a good value. Vey nice and helping staff....
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Comment on agent fees
good
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“The service we recieved was second to none. We booked ......”

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May 09,2016
Minithumbup
By: 'Liam'
May 09,2016
0 people found
this helpful
The service we recieved was second to none. We booked a viewing and took the flat off the market within 1day. We were served quickly & efficiently with very little issue or resistance....
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Comment on agent fees
A little more expensive that some competitors. Could be made to be slightly lower but not completely unaffordable.
Was this helpful? Yes

“Robert Healy was professional within his approach, he explained very ......”

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Apr 24,2016
Minithumbup
Robert
By: 'stephen'
Apr 24,2016
0 people found
this helpful
Robert Healy was professional within his approach, he explained very clearly what the fees are and how to go about completing the moving process, and generally made the viewing of the property easy and enjoyable....
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Comment on agent fees
There is a lot of agency fees but reasonably priced.
Was this helpful? Yes

“Rob was definitely the most helpful property agent we've had ......”

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Apr 22,2016
Minithumbup
Robert
By: 'Naomi'
Apr 22,2016
0 people found
this helpful
Rob was definitely the most helpful property agent we've had and we had been to quite a few house viewings! He went through all the prices and was a good laugh whilst showing us round. Nicole was very helpful and both were there to help ...
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Comment on agent fees
Good - a lot cheaper than most and no guarantor fee either!
Was this helpful? Yes

“Robert Healy was fantastic with handling my property needs, from ......”

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Apr 22,2016
Minithumbup
Robert
By: 'DanielAF'
Apr 22,2016
0 people found
this helpful
Robert Healy was fantastic with handling my property needs, from the property viewing to the application. I am very pleased overall with the process - an excellent service!...
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Comment on agent fees
The Fees for the application was a little expensive.
Was this helpful? Yes

“I like the property and the building especially that because ......”

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Apr 22,2016
Minithumbup
Robert
By: 'Bodour'
Apr 22,2016
0 people found
this helpful
I like the property and the building especially that because I have been living in this building since 2013. So I can know alot of things there....
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Comment on agent fees
The fees is quite higher than before as the last one was about 750
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“The service was punctual and organised. There has been lots ......”

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Apr 20,2016
Minithumbup
Robert
By: 'JMF'
Apr 20,2016
0 people found
this helpful
The service was punctual and organised. There has been lots to get through but it has been reasonably easy given the limits on time in pushing through the agreements. E-mails could have perhaps been a bit clearer with regards to where to sign and how ...
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Comment on agent fees
Generally I think agent's fees are a complete rip-off, e.g. reference fees. But on the other hand I don't know the full story about what each fee covers so cannot make a really informed judgement. These fees do not seem to have been awful but I wouldn't say i have an informed opinion.
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3