Manchester City Centre, Manchester, M3
4.7/5, 1377 reviews
94% recommended
90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 87% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 3 1192 73 19 0 23 0 33 6
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“All handled very professionally. Kept in constant contact throughout the ......”

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Aug 12,2016
Minithumbup
By: 'Angela'
Aug 12,2016
0 people found
this helpful
All handled very professionally. Kept in constant contact throughout the process via email which was reassuring. Prompt responses. Very helpful with all my questions and queries. Would recommend....
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Comment on agent fees
Agents fees were reasonable. Cheaper than others I had been quoted.
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“Me and my friends had most contact with Aaron who ......”

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Aug 10,2016
Minithumbup
By: 'Hannah'
Aug 10,2016
0 people found
this helpful
Me and my friends had most contact with Aaron who showed 2 of us around the property and was really helpful. I personally couldn't make it to the viewing so had all communication with him over the phone. He was really informative and helpful with information ...
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Comment on agent fees
Good
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“Robert has been very helpful and courteous during our contract ......”

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Aug 10,2016
Minithumbup
Robert
By: 'Isaac'
Aug 10,2016
0 people found
this helpful
Robert has been very helpful and courteous during our contract period. Everything was done efficiently and with clear notice. Our viewing of the property was enjoyable and punctual and I feel he has been very transparent about Ascend's requirements. 4 stars rather than 5 purely for minor ...
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“I moved to Manchester last July after a bad experience ......”

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Aug 05,2016
Minithumbup
By: 'Recommend'
Aug 05,2016
0 people found
this helpful
I moved to Manchester last July after a bad experience with another agency I was hesitant to find another property and go through it all over again, but ascend have been amazing to me and my housemate - nothing was too much trouble and we ...
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Comment on agent fees
I didn't mind the agency fees.
Was this helpful? Yes

“This is not my first time to deal with Ascend, ......”

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Aug 05,2016
Minithumbup
Robert
By: 'Thamer'
Aug 05,2016
0 people found
this helpful
This is not my first time to deal with Ascend, and I believe that the Ascend team have been extremely helpful. Robert explained everything in professional manner. I strongly recommend Ascend....
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“From the first tour round the flat to sorting out ......”

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Aug 05,2016
Minithumbup
By: 'J'
Aug 05,2016
0 people found
this helpful
From the first tour round the flat to sorting out all of the administration when signing, Ascend have been extremely helpful in making the process quick, easy and painless. This was especially appreciated as a first time renter....
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“Rob was really friendly and helpful. He gave a detailed ......”

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Aug 04,2016
Minithumbup
Robert
By: 'Laurie'
Aug 04,2016
0 people found
this helpful
Rob was really friendly and helpful. He gave a detailed tour of each property we viewed and answered all of our questions really well. He understood what we were looking for and sent us relevant properties and information through via email....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes

“My friend and I are about to move into our ......”

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Aug 01,2016
Minithumbup
By: 'Danielle0212'
Aug 01,2016
0 people found
this helpful
My friend and I are about to move into our flat. We looked round a few properties with various estate agents but Ascend were by far the most professional! The property is fab & the information given was really helpful! Everything was explained to us fully & ...
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Comment on agent fees
Good
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“Helena Ford is the most helpful agent I have ever ......”

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Jul 27,2016
Minithumbup
By: 'Rebecca'
Jul 27,2016
0 people found
this helpful
Helena Ford is the most helpful agent I have ever found! After over a month of looking with other agencies (with pressure to rent unsuitable properties/being forgotten about at one viewing where the agent turned up two hours late/not being called back in ...
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“We are three students moving into our first home together ......”

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Jul 25,2016
Minithumbup
By: 'Natasha,'
Jul 25,2016
0 people found
this helpful
We are three students moving into our first home together and Helena has been extremely helpful in answering all of our questions as we are very blind in renting and needed a lot of help! Upon viewing the house she was very informative and answered ...
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Comment on agent fees
Quite high but still affordable.
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“Terrie was very helpful and knowledgeable. He didn't make us ......”

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Jul 23,2016
Minithumbup
By: 'Roisin'
Jul 23,2016
0 people found
this helpful
Terrie was very helpful and knowledgeable. He didn't make us feel pressured and it was a really pleasant viewing...
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Comment on agent fees
expected for the city centre
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“Really great team, really friendly and made the whole process ......”

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Jul 23,2016
Minithumbup
Robert
By: 'Sorrel'
Jul 23,2016
0 people found
this helpful
Really great team, really friendly and made the whole process really simple and easy to follow, great for a first time renter!...
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Comment on agent fees
Good, but that is without any other experience to judge against.
Was this helpful? Yes

“Very sweet and helpful agent. He showed us around a ......”

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Jul 19,2016
Minithumbup
By: 'Charli'
Jul 19,2016
0 people found
this helpful
Very sweet and helpful agent. He showed us around a flat that we ended up taking the very same day. Dealt with our requests quickly and without hesitation. Costs and rental process explained clearly to us even though we are new to the market....
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Comment on agent fees
Pricey but worth it for the good service
Was this helpful? Yes

“Fairly good estate agent and got us into our propert ......”

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Jul 14,2016
Minithumbup
By: 'Josh'
Jul 14,2016
0 people found
this helpful
Fairly good estate agent and got us into our propert fairly quickly, along with being adaptable with move in dates when we changed our mind. Fees were fairly high as compared to other letting agents ive dealt with in the past....
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“Ascend properties had been very prompt in handling issues and ......”

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Jul 14,2016
Minithumbup
By: 'Suganth'
Jul 14,2016
0 people found
this helpful
Ascend properties had been very prompt in handling issues and receptive to me during the whole letting process and the experience had been very good for me until now. I would highly recommend Ascend to everyone who would respect quality and standards....
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Comment on agent fees
They are bit high on the Agent's fees compared to that in the market, but they were open in telling us upfront and explaining everything to us before we pay them.
Was this helpful? Yes

“Our viewing was with Rob. He was very friendly, helpful ......”

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Jul 12,2016
Minithumbup
Robert
By: 'Jakub'
Jul 12,2016
0 people found
this helpful
Our viewing was with Rob. He was very friendly, helpful and had a great knowledge of the property. We left the viewing well informed. Throughout the whole process Rob was very helpful, he was even willing to show us the apartment two times. We are ...
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“Ascend have made our move so much easier. They are ......”

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Jul 11,2016
Minithumbup
Lora Barker
By: 'Megan'
Jul 11,2016
0 people found
this helpful
Ascend have made our move so much easier. They are great at communicating and are always available when we have needed them. Helena was extremely friendly when we first viewed the property and kept ion contact after the viewing. Overall, Ascend have provided an excellent ...
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Comment on agent fees
The fees are quite high but for the quality of service and level of professionalism it is totally worth it.
Was this helpful? Yes

“Rob was very friendly and showed us all of the ......”

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Jul 08,2016
Minithumbup
Robert
By: 'Gemma'
Jul 08,2016
0 people found
this helpful
Rob was very friendly and showed us all of the facilities available in the apartment block and flat at our viewing. We're now in the process of signing for the property and submitting all documentation, which is proving to be very simple (much better than ...
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Comment on agent fees
As expected in central Manchester
Was this helpful? Yes

“Our experience with Ascend was fantastic. Our viewing with Rob ......”

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Jul 07,2016
Minithumbup
Robert
By: 'CaitlinDunn'
Jul 07,2016
0 people found
this helpful
Our experience with Ascend was fantastic. Our viewing with Rob was professional and well informed, and once we expressed our interest in the property all other viewings were cancelled and the Lettings process began within an hour of us leaving the viewing. Other members of ...
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Comment on agent fees
Good, the lowest in the region
Was this helpful? Yes

“Terrie was professional yet very personable. He arrived punctually and ......”

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Jul 06,2016
Minithumbup
By: 'Alex'
Jul 06,2016
0 people found
this helpful
Terrie was professional yet very personable. He arrived punctually and gave a thorough showing of the flat which we ended up going for. He answered any questions I had quickly by email or by phone. Definitely recommend him....
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Comment on agent fees
The fees are a little on the pricey side but not unreasonable.
Was this helpful? Yes

“Really happy and satisfied with Ascend. They are so organised ......”

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Jul 05,2016
Minithumbup
By: 'Nikolas'
Jul 05,2016
0 people found
this helpful
Really happy and satisfied with Ascend. They are so organised and friendly staff and we've received a great customer service! Every time we rang we had a very friendly voice on the phone ready to help with any issues. I highly recommend them and I ...
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Comment on agent fees
So satisfied with the agent's fees.
Was this helpful? Yes

“A good viewing, very informative. Very helpful with all the ......”

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Jul 05,2016
Minithumbup
By: 'Ryan'
Jul 05,2016
0 people found
this helpful
A good viewing, very informative. Very helpful with all the questions I had. Only issue is they were slightly late and it was unclear where to wait for them to arrive....
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Comment on agent fees
Good
Was this helpful? Yes

“Slow, unprofessional, don't respond to the clients' needs and don't ......”

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Jul 05,2016
Minithumbdown
By: 'Natalia'
Jul 05,2016
32 people found
this helpful
Slow, unprofessional, don't respond to the clients' needs and don't think as a customer. Fail to adopt to client's situation and even threaten to put pressure. fail to resolve issues (have been waiting for repairs for 6 months! and just gave up and moved out). still ...
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Comment on agent fees
bad.
Was this helpful? Yes
By: Adam Stephenson
Jul 06, 2016
View all comments (1)
We apologise that you feel this way. At this point, we would like to note that we made every effort to rectify your issue on two occasions – both of which were carried out successfully, albeit some remedial work was still required. The final report we have on our records did not outline an issue, but more of a concern that the issue had returned. Our contractor was sent away by you and limited information was given to a member of our team when we attempted to diagnose over the telephone. Permi ...

“Is a good apartmaent in a convenient area for us. ......”

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Jul 04,2016
Minithumbup
Robert
By: 'Anyi'
Jul 04,2016
0 people found
this helpful
Is a good apartmaent in a convenient area for us. The agency members have provided Good service and prontly respond....
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Comment on agent fees
Good
Was this helpful? Yes

“I am very pleased with the service that you and ......”

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Jul 04,2016
Minithumbup
By: 'Chloe'
Jul 04,2016
0 people found
this helpful
I am very pleased with the service that you and your team provided to me and my partner. I would definility recommend to my friends and family to use this agency in future....
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Comment on agent fees
Everything was fine
Was this helpful? Yes

“My partner and I are very happy with the service ......”

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Jul 04,2016
Minithumbup
By: 'Chloe'
Jul 04,2016
0 people found
this helpful
My partner and I are very happy with the service Nicole has provided to us. She was very quick in dealing with us aswell as helpful....
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Comment on agent fees
Good
Was this helpful? Yes

“For weeks my partner and I had ben trying to ......”

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Jul 04,2016
Minithumbup
By: 'Dillon'
Jul 04,2016
0 people found
this helpful
For weeks my partner and I had ben trying to contact various letting agents in Manchester, trying to secure tenancy somewhere in Salford or the City Centre. Unfortunately, as we currently live in Australia, all agents were quick to shut us down, stating various reasons ...
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Comment on agent fees
Good. Coming from Sydney, Australia, the fees involved were very affordable in comparison to what is expected here. In comparison to other letting agencies in Manchester, Ascend's fees were quite competitive.
Was this helpful? Yes

“Robert was very friendly, he has excellent communication skills and ......”

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Jun 30,2016
Minithumbup
Robert
By: 'Alex'
Jun 30,2016
0 people found
this helpful
Robert was very friendly, he has excellent communication skills and he answered all my queries regarding the apartment and the process to secure the property....
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Was this helpful? Yes

“Nicole has been most helpful in progressing our sons rental ......”

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Jun 30,2016
Minithumbup
By: 'Debbie'
Jun 30,2016
0 people found
this helpful
Nicole has been most helpful in progressing our sons rental situation . We viewed the property on Tuesday and today is Thursday and everything has now been completed and we are ready to move him in . This was especially important to us as the whole family ...
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Comment on agent fees
good
Was this helpful? Yes

“I have looked for guidance from many property agents, letting ......”

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Jun 29,2016
Minithumbup
By: 'Thomas'
Jun 29,2016
0 people found
this helpful
I have looked for guidance from many property agents, letting agents and businesses of the such and unfortunately, not everyone seems to place a high value on customer satisfaction and service. This is why I can safely and assuredly say that Ascend Properties is a ...
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Comment on agent fees
Totally fair. Clearly laid out. Simple payment methods.
Was this helpful? Yes
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3