Manchester City Centre, Manchester, M3
4.7/5, 1376 reviews
94% recommended
90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
88% lettings fee satisfaction



Property Features

Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 87% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 3 1192 72 19 0 23 0 33 6
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Aaron was very efficient, answered any questions I had in ......”

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Nov 23,2016
Minithumbup
By: 'JosephCyrus'
Nov 23,2016
0 people found
this helpful
Aaron was very efficient, answered any questions I had in detail and whether it was myself or any other tenants viewing the property, he put us first and made sure we were informed of everything and anything....
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Comment on agent fees
good
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“This is the first property I've applied for and moved ......”

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Nov 23,2016
Minithumbup
By: 'Courtenay'
Nov 23,2016
0 people found
this helpful
This is the first property I've applied for and moved into alone, The staff are lovely and make things a lot more easier to understand....
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Comment on agent fees
Good
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“After renting with this agency I have been careful to ......”

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Nov 22,2016
Minithumbdown
By: 'Emma'
Nov 22,2016
35 people found
this helpful
After renting with this agency I have been careful to read reviews of any other agency before signing a contract with them. I moved into one of their properties with my sister and a friend to replace their original flatmate after a 6 month term. On ...
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By: Adam Stephenson
Nov 22, 2016
View all comments (1)
Thanks for your review. We'd like the opportunity to look into this for you however, you've left several reviews under a name we do not recognise. Please could you contact us so we can investigate? 0161 637 8336. Thanks ...

“Very friendly and helpful. Replied promptly to emails with accurate ......”

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Nov 20,2016
Minithumbup
Robert
By: 'Inamuna'
Nov 20,2016
0 people found
this helpful
Very friendly and helpful. Replied promptly to emails with accurate information. I found a quality apartment and I am very satisfied with the service....
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“We received great, friendly service from Robert, who was professional ......”

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Nov 17,2016
Minithumbup
Robert
By: 'SDobson'
Nov 17,2016
0 people found
this helpful
We received great, friendly service from Robert, who was professional and could answer all of our questions without hesitation. The service overall has been brilliant, fast and reliable!...
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“Extremely helpful and accommodating at all times and always on ......”

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Nov 17,2016
Minithumbup
Robert
By: 'Keith'
Nov 17,2016
0 people found
this helpful
Extremely helpful and accommodating at all times and always on the end of the phone when needed. It is has been a pleasure to deal with both Rob and Terrie....
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Comment on agent fees
good
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“Terrie and Rob were very helpful and explained the process ......”

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Nov 17,2016
Minithumbup
Robert
By: 'Charlotte'
Nov 17,2016
0 people found
this helpful
Terrie and Rob were very helpful and explained the process throughout. They were always available to answer any queries. Fantastic service. Would recommend....
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“Rob has been wonderful through the whole process!! Much more ......”

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Nov 16,2016
Minithumbup
Robert
By: 'Adele'
Nov 16,2016
0 people found
this helpful
Rob has been wonderful through the whole process!! Much more helpful than previous agents I have dealt with!! I would be reluctant to rent a property with another agent after dealing with rob. Thankyou for everything!!...
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Comment on agent fees
Average fees
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“The agent was very helpful, and aimed to get me ......”

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Nov 16,2016
Minithumbup
By: 'Suman'
Nov 16,2016
0 people found
this helpful
The agent was very helpful, and aimed to get me into the property as soon as possible. Emails were responded to quickly, making the process as smooth as possible....
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Comment on agent fees
Fees were a little high
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“Courtney was super helpful in showing us round properties and ......”

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Nov 09,2016
Minithumbup
By: 'Daniella'
Nov 09,2016
0 people found
this helpful
Courtney was super helpful in showing us round properties and helping us choose the right flat for us. We viewed quite a few so it was a difficult choice! When we chose a flat, Olivia made sure our application was sure to be accepted before ...
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Comment on agent fees
Quite expensive but nor more than anyone else locally, so fair.
Was this helpful? Yes

“Excellent service from Ascend and in particular Terrie Eason - ......”

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Nov 08,2016
Minithumbup
By: 'Paul'
Nov 08,2016
0 people found
this helpful
Excellent service from Ascend and in particular Terrie Eason - super responsive, helpful and a credit to the organisation. Thanks so much. Highly recommended....
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“Ascend were quick and efficient during the whole process. There ......”

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Nov 08,2016
Minithumbup
Robert
By: 'JC'
Nov 08,2016
0 people found
this helpful
Ascend were quick and efficient during the whole process. There was a lot of availability and flexibility for viewings. Although the numerous fees were made clear from the start, I did find them rather expensive, and the identity checking process seemed far more intrusive than ...
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Comment on agent fees
Clear, but expensive and numerous.
Was this helpful? Yes

“Great letting agents so far. Quick to respond to my ......”

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Nov 06,2016
Minithumbup
By: 'Loz'
Nov 06,2016
0 people found
this helpful
Great letting agents so far. Quick to respond to my emails, eveb at times that I wpuld consider to be out of hours. Very helpful and friendly staff. They are also incredibly professional. I look forward to being a tenant of theirs....
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Comment on agent fees
The fees are quite high but I hope that will be a reflection of their service. My last letting agent's fees were low and their service was terrible.
Was this helpful? Yes

“Great guys!! Rob and Courtney made the search for the ......”

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Nov 04,2016
Minithumbup
Robert
By: 'Qudus'
Nov 04,2016
0 people found
this helpful
Great guys!! Rob and Courtney made the search for the perfect apartment stress-free. Even when we lost out on the first apartment, a better one was made available for a viewing. Pricing and legalities were concluded transparently as well. I happily recommend these guys and ...
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Comment on agent fees
Great
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“good services, quite timely feedback from Ascend personnel, Ascend has ......”

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Nov 04,2016
Minithumbup
Robert
By: 'myk'
Nov 04,2016
0 people found
this helpful
good services, quite timely feedback from Ascend personnel, Ascend has mastered the art of marketing with clear and high resolution pictures. I found all properties on the Ascend site very clean and new...
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Comment on agent fees
quite good
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“Rob was extremely professional and knowledgeable when showing the property ......”

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Nov 04,2016
Minithumbup
Robert
By: 'JSmale'
Nov 04,2016
0 people found
this helpful
Rob was extremely professional and knowledgeable when showing the property we viewed to let (22 romana square). He sold the benefits to us really well and was a lot more competent than a lot of other letting agents we have seen in the process....
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Comment on agent fees
Higher than most.
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“Rob was extremely professional and knowledgeable about the property that ......”

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Nov 04,2016
Minithumbup
Robert
By: 'JSmale'
Nov 04,2016
0 people found
this helpful
Rob was extremely professional and knowledgeable about the property that me and my partner viewed. He sold the benefits to us very well and explained how everything would work going forward. Definitely the most professional person we have come across when finding a place to ...
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Comment on agent fees
I would say a bit pricey compared to other letting agents - although the level of service you get may make up for that.
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“As soon as the contract was signed, Terrie was very ......”

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Nov 02,2016
Minithumbup
By: 'Nav'
Nov 02,2016
0 people found
this helpful
As soon as the contract was signed, Terrie was very helpful in distributing the information and instructions to proceed forward. Any queries were dealt with promptly, which is very much appreciated during a transition we are currently endeavouring. Thanks for your help Terrie....
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Comment on agent fees
Good
Was this helpful? Yes

“Lovely guy, really sold the apartment in an open and ......”

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Nov 01,2016
Minithumbup
Robert
By: 'Amy'
Nov 01,2016
0 people found
this helpful
Lovely guy, really sold the apartment in an open and honest way, not pushy in the slightest, would definitely recommend....
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Comment on agent fees
Standard fees as expected
Was this helpful? Yes

“I had a viewing with Ron on Friday, and found ......”

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Nov 01,2016
Minithumbup
Robert
By: 'Joseph'
Nov 01,2016
0 people found
this helpful
I had a viewing with Ron on Friday, and found him to be friendly , polite and professional. I would happily refer ascend to other friends and family looking to rent in Manchester...
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Comment on agent fees
Whilst i understand that there are fees involved in the processing of a rental contract, I do feel that more should be covered in them. However Rob was upfront about the fees that would be due.
Was this helpful? Yes

“Got in contact with Ascend to view a apartment, Straight ......”

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Oct 27,2016
Minithumbup
By: 'Ash'
Oct 27,2016
0 people found
this helpful
Got in contact with Ascend to view a apartment, Straight away we got a viewing within minutes! To be greeted by Terrie, very professional and lovely! Showed us about the apartment and explained all details and broke down the evaluations for the property. Easy and ...
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Comment on agent fees
No problem in regards towards agency fees
Was this helpful? Yes

“Rob Healey was very helpful through out the process. He ......”

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Oct 21,2016
Minithumbup
By: 'Richie'
Oct 21,2016
0 people found
this helpful
Rob Healey was very helpful through out the process. He showed me around and pointed out things that needed repair and was generally honest with everything. He's a top sales man. Highly recommend....
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Comment on agent fees
A bit high
Was this helpful? Yes

“Both extremely helpful and friendly. No issue seems too much ......”

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Oct 21,2016
Minithumbup
Robert
By: 'Emma'
Oct 21,2016
0 people found
this helpful
Both extremely helpful and friendly. No issue seems too much for them and always respond to any issue or query quickly. We had a few issues with our application and viewing the house and they were very flexible and helpful. Lovely guys....
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Comment on agent fees
Good
Was this helpful? Yes

“Got a fab viewing off Terrie loved the property actually ......”

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Oct 20,2016
Minithumbup
By: 'Kate'
Oct 20,2016
0 people found
this helpful
Got a fab viewing off Terrie loved the property actually looked bigger in person than online which is usually unheard of. Answered all our questions. Very friendly would defiantly recommend. Can't wait to move in !!...
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“I've had a great experience with this company. They are ......”

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Oct 19,2016
Minithumbup
By: 'HannaRose'
Oct 19,2016
0 people found
this helpful
I've had a great experience with this company. They are efficient, professional, knowledgeable and friendly. Terrie is great at his job, answered all my questions & has been easy to contact throughout the whole process....
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Comment on agent fees
Average fees
Was this helpful? Yes

“The service that we had from the agent it was ......”

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Oct 14,2016
Minithumbup
Robert
By: 'GV'
Oct 14,2016
0 people found
this helpful
The service that we had from the agent it was excellent and we are very pleased with the apartment and the price....
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Comment on agent fees
good
Was this helpful? Yes

“One of the best agencies I've come across, very helpful ......”

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Oct 12,2016
Minithumbup
Robert
By: 'Jez'
Oct 12,2016
0 people found
this helpful
One of the best agencies I've come across, very helpful quick to respond and transparent with pricing and the overall process....
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“Rob was very friendly and answered all the questions I ......”

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Oct 12,2016
Minithumbup
Robert
By: 'Robert'
Oct 12,2016
0 people found
this helpful
Rob was very friendly and answered all the questions I had. He also sent a useful reminder text after the viewing about the fees and process of securing the property....
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Comment on agent fees
Similar to those charged by other agents.
Was this helpful? Yes

“Ascend were very helpful attentive in organising a viewing. Terrie ......”

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Oct 06,2016
Minithumbup
By: 'James'
Oct 06,2016
0 people found
this helpful
Ascend were very helpful attentive in organising a viewing. Terrie showed us round and was ready to show the place on time. Unfortunately we were a little late but he waited for us and was very understanding. He has been very helpful with the application ...
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Comment on agent fees
The fees are good.
Was this helpful? Yes

“Yeah he's pretty good and helpful, shame he is an ......”

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Oct 06,2016
Minithumbup
Robert
By: 'Dave'
Oct 06,2016
0 people found
this helpful
Yeah he's pretty good and helpful, shame he is an arsenal fan. Don't think they are going to do better than Spurs need to get rid of wenger to progress.,...
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Comment on agent fees
Okay
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3